Business Research Methods. measurement questionnaire and sampling
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Transcript of Business Research Methods. measurement questionnaire and sampling
WEEK4MEASUREMENT, SCALING
QUESTIONNAIRE DESIGN AND SAMPLING
By Dr. Muhammad [email protected],
03004487844
Edited by Ahsan Khan [email protected]
03008046243
Scale
Series of items arranged according to value for the purpose of quantification
A continuous spectrum
7 38
Primary Scales of Measurement
ScaleNominal Numbers
Assigned to Runners
Ordinal Rank Orderof Winners
Interval PerformanceRating on a
0 to 10 Scale
Ratio Time to Finish, in
Seconds
Thirdplace
Secondplace
Firstplace
Finish
Finish
8.2 9.1 9.6
15.2 14.1 13.4
Nominal Scale
The numbers serve only as labels or tags for identifying and classifying objects.
When used for identification, there is a strict one-to-one correspondence between the numbers and the objects.
The numbers do not reflect the amount of the characteristic possessed by the objects.
The only permissible operation on the numbers in a nominal scale is counting.
Social security number, hockey players number. Imn marketing research respondents, brands, attributes, stores and other objects
Ordinal Scale
A ranking scale in which numbers are assigned to objects to indicate the relative extent to which the objects possess some characteristic.
Can determine whether an object has more or less of a characteristic than some other object, but not how much more or less.
Any series of numbers can be assigned that preserves the ordered relationships between the objects. So relative position of objects not the magnitude of difference between the objects.
In addition to the counting operation allowable for nominal scale data, ordinal scales permit the use of statistics based on percentile, quartile, median.
Possess description and order, not distance or origin
Interval Scale
Numerically equal distances on the scale represent equal values in the characteristic being measured.
It permits comparison of the differences between objects.
The difference between 1 & 2 is same as between 2 & 3
The location of the zero point is not fixed. Both the zero point and the units of measurement are arbitrary.
Everyday temperature scale. Attitudinal data obtained on rating scales.
Do not possess origin characteristics (zero and exact measurement)
Ratio Scale
The highest scale that allows to identify objects, rank order of objects, and compare intervals or differences. It is also meaningful to compute ratios of scale values
Possesses all the properties of the nominal, ordinal, and interval scales. It has an absolute zero point.
Height, weight, age, money. Sales, costs, market share and number of customers are variables measured on a ratio scale
All statistical techniques can be applied to ratio data.
Illustration of Primary Scales of Measurement
Nominal Ordinal RatioScale Scale Scale
Preference $ spent last No. Store Rankings 3 months
1. Lord & Taylor2. Macy’s3. Kmart4. Rich’s5. J.C. Penney 6. Neiman Marcus 7. Target 8. Saks Fifth Avenue 9. Sears 10.Wal-Mart
IntervalScale Preference
Ratings
1-7 11-17
7 79 5 15 02 25 7 17 2008 82 4 14 03 30 6 16 1001 10 7 17 2505 53 5 15 359 95 4 14 06 61 5 15 1004 45 6 16 010 115 2 12 10
Primary Scales of Measurement
Scale Basic Characteristics
Common Examples
Marketing Examples
Nominal Numbers identify & classify objects
Social Security nos., numbering of football players
Brand nos., store types
Percentages, mode
Chi-square, binomial test
Ordinal Nos. indicate the relative positions of objects but not the magnitude of differences between them
Quality rankings, rankings of teams in a tournament
Preference rankings, market position, social class
Percentile, median
Rank-order correlation, Friedman ANOVA
Ratio Zero point is fixed, ratios of scale values can be compared
Length, weight Age, sales, income, costs
Geometric mean, harmonic mean
Coefficient of variation
Permissible Statistics Descriptive Inferential
Interval Differences between objects
Temperature (Fahrenheit)
Attitudes, opinions, index
Range, mean, standard
Product-moment
Scale Evaluation
Discriminant NomologicalConvergent
Test/ Retest
Alternative Forms
Internal Consistency
Content Criterion Construct
GeneralizabilityReliability Validity
Scale Evaluation
Reliability
Reliability can be defined as the extent to which measures are free from random error, the measure is perfectly reliable.
In test-retest reliability, respondents are administered identical sets of scale items at two different times and the degree of similarity between the two measurements is determined.
In alternative-forms reliability, two equivalent forms of the scale are constructed and the same respondents are measured at two different times, with a different form being used each time.
Reliability
Internal consistency reliability determines the extent to which different parts of a summated scale are consistent in what they indicate about the characteristic being measured.
In split-half reliability, the items on the scale are divided into two halves and the resulting half scores are correlated.
The coefficient alpha, or Cronbach's alpha, is the average of all possible split-half coefficients resulting from different ways of splitting the scale items. This coefficient varies from 0 to 1, and a value of 0.6 or less generally indicates unsatisfactory internal consistency reliability.
Validity
The validity of a scale may be defined as the extent to which differences in observed scale scores reflect true differences among objects on the characteristic being measured, rather than systematic or random error. Perfect validity requires that there be no measurement error.
Content validity is a subjective but systematic evaluation of how well the content of a scale represents the measurement task at hand.
Criterion validity reflects whether a scale performs as expected in relation to other variables selected (criterion variables) as meaningful criteria.
Validity Construct validity addresses the question of what
construct or characteristic the scale is, in fact, measuring. Researcher tries to answer theoretical questions, why the sale works and what deductions can be made concerning the underlying theory. It requires a sound theory of the nature of construct being measures and how it relates to other construct. Construct validity includes convergent, discriminant, and nomological validity. Convergent validity is the extent to which the scale correlates
positively with other measures of the same construct. Discriminant validity is the extent to which a measure does
not correlate with other constructs from which it is supposed to differ.
Nomological validity is the extent to which the scale correlates in theoretically predicted ways with measures of different but related constructs.
Relationship Between Reliability and Validity
If a measure is perfectly valid, it is also perfectly reliable.
If a measure is unreliable, it cannot be perfectly valid.
Furthermore, systematic error may also be present, Thus, unreliability implies invalidity.
If a measure is perfectly reliable, it may or may not be perfectly valid, because systematic error may still be present.
Reliability is a necessary, but not sufficient, condition for validity.
A Good Questionnaire Appears As easy to compose as a good poem But, it is usually the result of long,
painstaking work
The Major Decisions in Questionnaire Design1. What should be asked?2. How should each question be phrased?3. In what sequence should the questions
be arranged?4. What questionnaire layout will best
serve the research objectives?5. How should the questionnaire be
pretested? Does the questionnaire need to be revised?
• Avoid Complexity: use simple, conversational language
• Avoid leading and loaded questions
• Avoid ambiguity: be as specific as possible
• Avoid double-barreled items
• Avoid making assumptions
• Avoid burdensome questions
1. Do you believe that private citizens have the right toown firearms to defend themselves, their families, and property from violent criminal attack?
Yes No Undecided
2. Do you believe that a ban on the private ownershipof firearms would be significantly reduce the number ofmurders and robberies in your community?
Yes No Undecided
1a. How many years have you been playing tennis on a regular basis? Number of years: __________
b. What is your level of play?
Novice . . . . . . . . . . . . . . . -1 Advanced . . . . . . . -4Lower Intermediate . . . . . -2 Expert . . . . . . . . . -5Upper Intermediate . . . . . -3 Teaching Pro . . . . -6
c. In the last 12 months, has your level of play improved, remained the same or decreased?
Improved. . . . . . . . . . . . . . -1 Decreased. . . . . . . -3Remained the same . . . . . -2
2a. Do you belong to a club with tennis facilities? Yes . . . . . . . -1No . . . . . . . -2
b. How many people in your household - including yourself - play tennis?Number who play tennis ___________
3a. Why do you play tennis? (Please “X” all that apply.)
To have fun . . . . . . . . . . -1To stay fit. . . . . . . . . . . . -2To be with friends. . . . . . -3To improve my game . . . -4To compete. . . . . . . . . . . -5To win. . . . . . . . . . . . . . . -6
b. In the past 12 months, have you purchased any tennis instructional books or video tapes? Yes . . . . . . . -1
No . . . . . . . -2
Dear Passenger:
American Airlines is pleased to have you on board today.
To help us provide the best service possible, we need to know more about you and your opinions of our service. If you are over 11 years old, we would appreciate it if you would complete this questionnaire.
Your flight attendant will pick up your completed questionnaire shortly.
Thank you.
1. Please indicate: Flight number ___________ Date_____________
2a. At the city where you boarded this particular plane, did you make a connection from another flight?
Yes, from American . . . . 1Yes, from Other Airline . . 2No . . . . . . . . . . . . . . . . . . 3
b. Did you board this plane at the airport from which it just took off, or were you a through passenger for which that was an intermediate stop?
Boarded here . . . . . . . . . . 1Through passenger. . . . . . 2
3. How would you rate the overall service from American for this flight, all things considered, from your arrival at the airport terminal until now?
Excellent Good Fair PoorOverall Service . . . . . . . . . . 1 2 3 4
4. Please rate each of the following with regard to this flight, if applicable.
Excellent Good Fair Poor
1 2 3 4Courtesy and Treatment from the: Skycap at airport . . . . . . . . . . . . . . Airport Ticket Counter Agent . . . . . Boarding Point (Gate) Agent . . . . . Flight Attendants . . . . . . . . . . . . . .Your Meal or Snack. . . . . . . . . . . . .Beverage Service . . . . . . . . . . . . . .Seat Comfort. . . . . . . . . . . . . . . . . . Carry-On Stowage Space. . . . . . . .Cabin Cleanliness . . . . . . . . . . . . . Video/Stereo Entertainment . . . . . .On-Time Departure . . . . . . . . . . . .
Questionnaire Design
Question sequence Question layout Pretesting is Important
Sampling Terminology- 1 Population: The aggregate of all the
elements sharing some common set of characteristics that comprises the universe for the purpose of the marketing research problem. The population parameters are typically numbers such as customers loyal to a particular brand of toothpaste. The information about the population parameters may be obtained through a census or sample.
Census involves a complete enumeration of the elements of a population
Sampling Terminology-2 Sample is a subgroup of the elements
of the population selected for participation in the study.
Sample characteristics/statistics are used to make inferences about the population parameters. The inferences that link sample characteristics and population parameters are estimation procedures and test of hypotheses
Conditions for Sample vs. Census Use
Conditions Favoring the Use of
Type of Study
Sample Census
1. Budget
Small
Large
2. Time available
Short Long
3. Population size
Large Small
4. Variance in the characteristic
Small Large
5. Cost of sampling errors
Low High
6. Cost of nonsampling errors
High Low
7. Nature of measurement
Destructive Nondestructive
8. Attention to individual cases Yes No
The Sampling Design Process
Define the Population
Determine the Sampling Frame
Select Sampling Technique(s)
Determine the Sample Size
Execute the Sampling Process
Define the Target Population
The target population is the collection of elements or objects that possess the information sought by the researcher and about which inferences are to be made. The target population should be defined in terms of elements, sampling units, extent, and time.
An element is the object about which or from which the information is desired, e.g., the respondent.
A sampling unit is an element, or a unit containing the element, that is available for selection at some stage of the sampling process.
Extent refers to the geographical boundaries. Time is the time period under consideration.
Define the Target Population
Important qualitative factors in determining the sample size
the importance of the decision the nature of the research the number of variables the nature of the analysis sample sizes used in similar studies incidence rates completion rates resource constraints
Sample Sizes Used in Business Research Studies
Type of Study
Minimum Size Typical Range
Problem identification research (e.g. market potential)
500
1,000-2,500
Problem-solving research (e.g. pricing)
200 300-500
Product tests
200 300-500
Test marketing studies
200 300-500
TV, radio, or print advertising (per commercial or ad tested)
150 200-300
Test-market audits
10 stores 10-20 stores
Focus groups
2 groups 4-12 groups
Classification of Sampling Techniques
Sampling Techniques
NonprobabilitySampling Techniques
ProbabilitySampling Techniques
ConvenienceSampling
JudgmentalSampling
QuotaSampling
SnowballSampling
SystematicSampling
StratifiedSampling
ClusterSampling
Other SamplingTechniques
Simple RandomSampling
Nonprobability sampling relies on personal judgment of the researcher rather than chance to select sample elements. The researcher can arbitrary or consciously decide what elements to include in the sample and may yield good estimates of the population characteristics. The estimates obtained are not statistically projectable to the population.
Probability sampling is a procedure in which each element of the population has a fixed probabilistic chance of being selected for the sample. Sampling units are selected by chance. It requires a precise definition of the target population and general specification of the sampling frame. Confidence intervals which contain the true population value with a given level of certainty, can be calculated. This allows researcher to make inferences and projections about the target population, from which sample was drawn.
Nonprobability: Convenience Sampling
Convenience sampling attempts to obtain a sample of convenient elements. Often, respondents are selected because they happen to be in the right place at the right time.
use of students, and members of social organizations
mall intercept interviews without qualifying the respondents
department stores using charge account lists “people on the street” interviews
Judgmental Sampling
Judgmental sampling is a form of convenience sampling in which the population elements are selected based on the judgment of the researcher.
test markets purchase engineers selected in industrial
marketing research bellwether precincts selected in voting
behavior research expert witnesses used in court
Quota SamplingQuota sampling may be viewed as two-stage restricted judgmental sampling. The first stage consists of developing control categories, or
quotas, of population elements. In the second stage, sample elements are selected based on
convenience or judgment.
Population Samplecomposition composition
ControlCharacteristic Percentage Percentage NumberSex Male 48 48 480 Female 52 52 520
____ ____ ____100 100 1000
Snowball Sampling
In snowball sampling, an initial group of respondents is selected, usually at random.
After being interviewed, these respondents are asked to identify others who belong to the target population of interest.
Subsequent respondents are selected based on the referrals.
Probability: Simple Random Sampling Each element in the population has a
known and equal probability of selection. Each possible sample of a given size (n)
has a known and equal probability of being the sample actually selected.
This implies that every element is selected independently of every other element.
Systematic Sampling The sample is chosen by selecting a random starting
point and then picking every ith element in succession from the sampling frame.
The sampling interval, i, is determined by dividing the population size N by the sample size n and rounding to the nearest integer.
When the ordering of the elements is related to the characteristic of interest, systematic sampling increases the representativeness of the sample.
If the ordering of the elements produces a cyclical pattern, systematic sampling may decrease the representativeness of the sample. For example, there are 100,000 elements in the population and a sample of 1,000 is desired. In this case the sampling interval, i, is 100. A random number between 1 and 100 is selected. If, for example, this number is 23, the sample consists of elements 23, 123, 223, 323, 423, 523, and so on.
Stratified Sampling
A two-step process in which the population is partitioned into subpopulations, or strata.
The strata should be mutually exclusive and collectively exhaustive in that every population element should be assigned to one and only one stratum and no population elements should be omitted.
Next, elements are selected from each stratum by a random procedure, usually SRS.
A major objective of stratified sampling is to increase precision without increasing cost.
Stratified Sampling The elements within a stratum should be as uniform as
possible, but the elements in different strata should be as mixed as possible.
The stratification variables should also be closely related to the characteristic of interest.
Finally, the variables should decrease the cost of the stratification process by being easy to measure and apply.
In proportionate(balanced) stratified sampling, the size of the sample drawn from each stratum is proportionate to the relative size of that stratum in the total population.
In disproportionate (unequal) stratified sampling, the size of the sample from each stratum is proportionate to the relative size of that stratum and to the standard deviation of the distribution of the characteristic of interest among all the elements in that stratum.
Cluster Sampling The target population is first divided into mutually
exclusive and collectively exhaustive subpopulations, or clusters.
Then a random sample of clusters is selected, based on a probability sampling technique such as SRS.
For each selected cluster, either all the elements are included in the sample (one-stage) or a sample of elements is drawn probabilistically (two-stage).
Elements within a cluster should be as heterogeneous (mixed) as possible, but clusters themselves should be as homogeneous (uniform) as possible. Ideally, each cluster should be a small-scale representation of the population.
In probability proportionate to size sampling, the clusters are sampled with probability proportional to size. In the second stage, the probability of selecting a sampling unit in a selected cluster varies inversely with the size of the cluster.
Non probability Sampling Technique Strengths Weaknesses Convenience Least expensive, least time-
consuming, most convenient Selection bias, sample not representative, not recommended for descriptive or causal research
Judgmental Low cost, convenient, not time-consuming
Does not allow generalization, subjective
Quota Sample can be controlled for certain characteristics
Selection bias, no assurance of representativeness
Snowball Can estimate rare characteristics
Time-consuming
Probability Sampling Simple random (SRS)
Easily understood, results projectable
Difficult to construct sampling frame, expensive, lower precision, no assurance of representativeness
Systematic Can increase repre…tiveness, easier to implement than SRS, sampling frame not necessary
Can decrease repre..iveness if there are cyclical patterns
Stratified Includes all important subpopulations, precision
Difficult to select relevant stratification variables, not feasible to stratify on many variables, expensive
Cluster Easy to implement, Cost -effective
Imprecise, Difficult to compute and interpret results
Procedures for Drawing Probability Samples
Simple Random Sampling
1. Select a suitable sampling frame
2. Each element is assigned a number from 1 to N (pop. size)
3. Generate n (sample size) different random numbers between 1 and N
4. The numbers generated denote the elements that should be included in the sample
Procedures for DrawingProbability Samples
Systematic Sampling
1. Select a suitable sampling frame
2. Each element is assigned a number from 1 to N (pop. size)
3. Determine the sampling interval i:i=N/n. If i is a fraction, round to the nearest integer
4. Select a random number, r, between 1 and i, as explained in simple random sampling
5. The elements with the following numbers will comprise the systematic random sample: r, r+i,r+2i,r+3i,r+4i,...,r+(n-1)i
1. Select a suitable frame
2. Select the stratification variable(s) and the number of strata, H
3. Divide the entire population into H strata. Based on the classification variable, each element of the population is assigned to one of the H strata
4. In each stratum, number the elements from 1 to Nh (the pop. size of stratum h)
5. Determine the sample size of each stratum, nh, based on proportionate or disproportionate stratified sampling, where
6. In each stratum, select a simple random sample of size nh
Procedures for DrawingProbability Samples
nh = nh=1
H
Stratified Sampling
Procedures for DrawingProbability Samples Cluster
Sampling
1. Assign a number from 1 to N to each element in the population
2. Divide the population into C clusters of which c will be included in the sample
3. Calculate the sampling interval i, i=N/c (round to nearest integer)
4. Select a random number r between 1 and i, as explained in simple random sampling
5. Identify elements with the following numbers: r,r+i,r+2i,... r+(c-1)i
6. Select the clusters that contain the identified elements
7. Select sampling units within each selected cluster based on SRS or systematic sampling
8. Remove clusters exceeding sampling interval i. Calculate new population size N*, number of clusters to be selected C*= C-1, and new sampling interval i*.
Procedures for Drawing Probability Samples
Repeat the process until each of the remaining clusters has a population less than the sampling interval. If b clusters have been selected with certainty, select the remaining c-b clusters according to steps 1 through 7. The fraction of units to be sampled with certainty is the overall sampling fraction = n/N. Thus, for clusters selected with certainty, we would select ns=(n/N)(N1+N2+...+Nb) units. The units selected from clusters selected under PPS sampling will therefore be n*=n- ns.
Cluster Sampling
Choosing Nonprobability vs. Probability Sampling
Conditions Favoring the Use of
Factors
Nonprobability sampling
Probability sampling
Nature of research
Exploratory
Conclusive
Relative magnitude of sampling and nonsampling errors
Nonsampling errors are larger
Sampling errors are larger
Variability in the population
Homogeneous (low)
Heterogeneous (high)
Statistical considerations
Unfavorable Favorable
Operational considerations Favorable Unfavorable
Improving Response Rates
PriorNotification
MotivatingRespondents
Incentives Questionnaire Designand Administration
Follow-Up OtherFacilitators
Callbacks
Methods of ImprovingResponse Rates
ReducingRefusals
ReducingNot-at-Homes
You are good studentsBy Dr. Muhammad [email protected], 03004487844
Edited by Ahsan Khan [email protected]