Business Process transformation through digital · ` Created reborn Digital towards a new real-time...
Transcript of Business Process transformation through digital · ` Created reborn Digital towards a new real-time...
1CASE STUDY
www.hcltech.com
Logistics
Integration& MidDleware
Business Processtransformationthrough digital
BACKGROUND
Our client is a Top 5 Logistics & Global Supply chain management solutions company in US
CHALLENGES / OBJECTIVES
` $100M transformation program for Global consolidation of Freight forwarding processes, migrating from 8 different apps to a modern global single app instance.
` The focus is on increasing digital footprint through automation of manual steps and increasing transparency. The key metrics targeted are on productivity improvement and customer satisfaction.
THE SOLUTION
` Created reborn Digital towards a new real-time Freight forwarding processes enabling interaction using a single app instance. Achieved through API enabled architecture transformation
` Solution comprising of combining multitude of business processes & combination of multitude of business event triggers - towards a simplified business process accessible as single app instance
` App landscape migration to flexible Private Cloud to provide a highly scalable infrastructure that accommodates current needs and possible future growth based on OpEX model – creating extreme cost efficiencies in operating app landscape
` Single instance global deployment on fully virtualized infra, with near real time data replication. Transformed data landscape to a single instance of global deployment with seamless and near real-time data mirroring & replication
` Transformed user experience for both internal and external consumption of applications / functionality with responsive, consistent, platform agnostic web and mobile user interactions & experience Platform based development approach
` Phased global rollout in 90+ countries
RESULTS / BENEFITS
` 60% reduction in customer on-boarding time ` 30% faster deployment of transformation program ` 25% more effective transformation by extending maintenance and support
engagement ` Single global system with unified processes, data and measurement metrics ` 100% legacy systems decommissioning
CASE STUDY
2 CASE STUDY
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