Business Process Outsourcing HR Services
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Transcript of Business Process Outsourcing HR Services
BPO Human Resources ServicesBPO Human Resources ServicesSeptember 4th, 2012
Who am I?
Sergiu Borulea
Country Lead, BPO HR Project
Specialties: People Management andSpecialties: People Management and Development, Recruitment, Project Management, Sales, Customer Experience
P l i t t I l di ti ithPersonal interests: I love spending time with my two kids. I like reading and cooking.
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Accenture Overview
• Global management consulting, technology services andtechnology services and outsourcing company
• More than 249 000 people servingMore than 249,000 people serving clients in over 120 countries
• Clients, spanning the full range of , p g gindustries – 92 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500quarters of the Fortune Global 500
• www.accenture.com
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Accenture in Romania
• Accenture has operated in Romania since 2003 and is continuouslysince 2003 and is continuously consolidating its presence in all three pillars:– Management Consulting– Technology
Business Process Outsourcing (BPO)– Business Process Outsourcing (BPO)
• Romanian office:• Romanian office:– Bucharest, West Gate center
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Business Process Outsourcing (BPO)
• BPO is a valuable strategy for companies seeking new ways to achieve high performance by controlling costsways to achieve high performance by controlling costs, reducing risk, fostering collaboration and increasing transparency.
• Business processes we deliver to our clients:– Finance & Accounting– Human Resources
Procurement– Procurement– Insurance
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Business Process Outsourcing (BPO)
• Accenture Ranked No.1 Outsourcing Service Provider, for the fifth consecutive yearfor the fifth consecutive year
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BPO HR Overview
Accenture is a leader in the HR outsourcing marketplace
We provide human resources services that span the entire employee lifecyclep y y
We transform HR service delivery, helping the client’s business achieve high performancehigh performance
We improve employee satisfaction
We enable retained HR staff to focus on critical human capital issues that drive long-term business value
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Accenture Romania HR Services – General Info
In Romania we deliver HR Services forIn Romania we deliver HR Services for one client in 3 different languages: French, Italian and Spanish
We are preparing to deliver HR Service in German language also. Join us!Ge a a guage a so Jo us
For each country we have 2 teams working for the client:
- Recruitment Team
Employee Life Cycle Management Team
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- Employee Life Cycle Management Team
Accenture Romania HR Services – Short Description
Recruitment Team Employee Life Cycle Management Team
Is responsible with the Work Force Admin: it’s purpose is to manage the employee lifecycleIs responsible with the Resourcing process which represents the first part of an employee’s life within
li t’ b i A
Work Force Admin: it s purpose is to manage the employee lifecycle management from the moment he signs the contract, including handling the employees salary changes, leaves such as maternity or personal data changes.
Reward & Benefits: traditionally, organizations focused primarily on benefits and compensation, in the belief that these were the primary elements that attracted,
our client’s business. A company is represented by its people and both our client and Accenture strive to have the best
p , p y ,motivated and retained their employees. Over time, however, research has indicated that there are many other factors that successfully attract, motivate and retain employees. The combination of these monetary and non-monetary factors is referred to as Total Rewards.
people. Recruitment is a valuable part of this as it is responsible with identifying suitable future employees
Contact Center: is the central point in the enterprise from which all customer contacts are managed. It’s purpose is to provide information, perform transactions and manage service requests and issues. The contact center is part of the enterprise's overall customer relationship management, but in this case it is a filteras wellemployees. as well.
Exit: this process represents the last part of an employee’s lifecycle management. There are various reasons and ways for an employee to leave the company and these constitute as triggers for Accenture to take all the necessary actions for ending the working relationship.
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ending the working relationship.
Questions & Answers
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Questions & Answers
Local Facebook page: Accenture in Romaniap g
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Thank you!Thank you!