Business Innovation

Why Innovate• Increased competition• Cost concerns • Globalization• Rapidly growing internet technologies – the

social media network

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Digital Imperative• Web 2 and the proliferation of internet

technology – the big bang theory

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Traditional Business Model for Recruitment Companies

Transaction Based, No Major DifferentiatorKey Need – Cost Optimization and Process Efficiency

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Why Offshore Outsourcing • Global offshore outsourcing business for IT

and other services is estimated at $55 Billion – 2008

• Estimated annual growth rate 20%+ over the next five years

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Why Outsource

6%

3%

8%

6%

17%

3%

16%

12%

3%

12%

2%

2%

4%

5%

0% 5% 10% 15% 20%

Take Advantage of Capabilities

Share Risks

Resources not available internally

Reduce time to market

Reduce and control operating costs

Make capital funds available

Improve company focus

Gain access to wold classcapabilities

Function difficult to manage or outof contro.l

Free resources for other purposes

Cash influsion

Asset transfer

Accelerate re-engineering benefits

No response

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Processing Costs when

performed in-house

Off-shore Processing

Cost

Additional Cost for Remote Services

Total Cost for Off-shoring

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How can it be made

successful

4%

5%

4%

3%

10%

8%

2%

14%

12%

7%

5%

21%

5%

0% 5% 10% 15% 20% 25%

Near Term Financial Justification

Cultural Compatibility

Access to Outside Expertise

Open Communication with AffectedIndividuals and Groups

Understanding Your Firms Goalsand Objectives

Strategic Vision and Plan

Careful Attention to Personal Issues

Ongoing Management ofRelationships

Properly Structured Contract

Proper Mix of Retained InhouseStaff and OS Operations

Senior Executive Support andInvolvement

Selecting the Right Vendor

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What is being outsourced

68%

48%

46%

21%

19%

13%

12%

0% 10% 20% 30% 40% 50% 60% 70% 80%

Payroll

Tax Compliance

Benefits & Claims Administration

Internal Auditing

Accounting

Human Resources

Asset Management

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Changing Role of Staffing Companies

Vendor Approach

Demand Based

Generalist

Database & Active Candidate Mode

REACTIVE STRATEGY

Partnership Approach

Planning Based

Specialist

Research & Passive Candidate Mode

PROACTIVE STRATEGY

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About IMS

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