Savvycom JSC

INTERNAL WORKSHOP

BUSINESS ETIQUETTE DURING CLIENT VISITS

The road ahead1

Cross-cultural communication problems

OUTLINE

CLIENTS EXPECTATION1. To know teamWho are they?Are they hard-working?Can they communicate with international clients?

2. To discover workplaceIs this a good company?Do employees have a professional working environment?Does the company have enough resources?Does the company encourage personal growth?

What clients expect when they visit us?

Chuyn sang phn sau nh th no?

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CULTURAL DIFFERENCES

Ni bt: 4 im t vn thg bt du bng cu cho hi, hi thm, khch l khen thng > sau mi i thng vo vn

Hnh 2:mi nc c nhng c ch khc nhau > v d: OK flat> khi c vn cn trao i, xut, thc mc > phng ty c th xut trc tip/ phn pho vi qun l, i trng nhng ng nht th h s kht khe hn, khng cho php trao i thng m phi qua nhiu cp

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DO Greeting right

Greeting process

Self-IntroductionIntroduce yourself by making direct eye contact and saying your first name (and last name)

Eye-contactMake eye contact and smile to show your friendliness

HandshakeA handshake should last as long as it takes you and the other person to say your name

Follow-upAnswer hosts questions or clients questions

StandStand when someone new comes into the room

Sau khi lt qua, yu cu mt ng ln y demo sau phn tch7

When Client says Hello Be formal to people who are older or those we meet for the first timeDont call their name wrong

HelloGood afternoonWelcome to our officeNice to meet youWhats your name?

Handshake typesCultureHandshakeAmericanFirmGermanFirm, repeatedFrenchLight, quick, repeatedBritishSoftMiddle EasternersGentle, repeatedJapanGentle, for some shaking hand is unfamiliar and uncomfortable

Self-introduction formula

Hi, Im Phong. I am an iOS developer. Im working on a healthcare project.Self-introduction = Name + Position + Role (optional)Hi, Im Huong. I am currently a Marketing intern. Nice to meet you.

The reality at Savvycom

HostClientYouHost will introduce you to clientClient or host will raise questionsWe can actively share about general matters

SMALL TALKS

Should or ShouldntHow many times have you been in Hanoi?Where are you from?Are you married?Have you visited the famous place of HN?What is your religion?How old are you?Whats your favorite food?

Can you recommend some places to visit in (the US)?Do you have kids?How much do you earn per month?What do you think about HN?/ traffic in HN?Have you tried dog meat?How long have you been here?

Should or ShouldntHow many times have you been in Hanoi?Where are you from?Are you married?Have you visited the famous place of HN?What is your religion?How old are you?Whats your favorite food?

Can you recommend some places to visit in (the US)?Do you have kids?How much do you earn per month?What do you think about HN?/ traffic in HN?Have you tried dog meat?How long have you been here?

Something to keep in mindAvoid sensitive and personal topics: sex, religion, politics, money, familyDont ask yes/no questions, make your conversation longerListen carefully, show your interests and try to follow-upBe friendly, make eye contact & smile

SAYING GOODBYES

Have a good tripHave a nice weekendGoodbyeNice to see youIt was great to see youSee you soon

COMMUNICATION TIPS

Body languageDOSStand up straightMaintain eye-contactBe friendly by smilingUse appropriate hand gestures

DONTSLook at the ceilingPut hands at backHead and ear scratchingCrossing legsSelf-touch

How to give name cardGive it in a readable way for recipientsKeep the side with your information up

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General communication tipsUse correct titleListen carefullySlow down when you speakSpeak clearly and conciselyUse simple terms & vocabulary, dont use slangsAsk questions when you dont understandCommunicate formally until you build rapport with clients

Q&A

Tips: > keyword > lo lo ngi v ng php hay ni sai > 21

Thank you for listening!

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