Active Listening Training Business Etiquette & · PDF fileActive Listening Training Business...
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"The single biggest problem in communication is the illusion that it has taken place." Business Communication Courses Professional Development Training has a specialised division of Business Communication experts that will tailor the delivery of any of the courses to be specific to your situation and learning needs
Transcript of Active Listening Training Business Etiquette & · PDF fileActive Listening Training Business...
"The single biggest problem in communication is the illusion that ithas taken place."
BusinessCommunicationCourses
Professional Development Training has a specialised division of BusinessCommunication experts that will tailor the delivery of any of the courses to bespecific to your situation and learning needs
Business Communication Courses
Active Listening Training Business Etiquette & ProfessionalConduct Training
Business Writing Course
Communication Skills TrainingCourse
Conflict Resolution Training Creative Problem SolvingTraining
Email Etiquette Training Meeting Management Course Negotiation Skills Course
Professional Telephone SkillsCourse
Public Speaking Training Emotional Intelligence (EQ) ForProfessionals
Communicating Across CulturesTraining Course
Body Language Training Minute Taking Training Course
Team Communication Course Delivering Constructive CriticismTraining
Telework and TelecommutingTraining
Managing Difficult ConversationsTraining
Learn to Communicate Effectively Across All Levelsof Business
Professional Development Training has a specialised division of Business Communicationexperts that will tailor the delivery of any of the courses to be specific to your situation andlearning needs. Our extensive curriculum in Business Communication, outstanding depth of trainers across thecountry and diverse range of industry experience means that pd training is the best choice forBusiness Communication courses. pd training will exceed your expectations and help you achieve the results you are seeking.
Listening actively help in gaining better understanding, giving better responses, building rapport, and persuading others.It also assists you in making quick and correct decisions and judgments.The pdtraining Active Listening Training Course provides an understanding of the nuances of communication, steps toimprove active listening, and how to adapt yourself to different kinds of communications. An essential part of becoming agood communicator is to become a good listener.This engaging and vibrant training course is now available throughout the U.S., including Atlanta, Baltimore, Boston,Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Active Listening Training course schedule by city or click the ClientSite Training tab to receive a free quote for courses delivered at your preferred location.
Active Listening Training Outline
Foreword:Effective listening is actively absorbing the information shared with you by a speaker and showing that you are listeningand interested in the conversation. Active listening also helps you to provide appropriate feedback to the speaker so thats/he knows that the message was well received.This fun and interactive Active Listening Skills Training Program provides practical skills and knowledge that willtransform your personal and professional interactions, and lead to more rewarding and meaningful communications.
Outcomes:By the end of this training course, participants will:
Test your ability to actively listenIdentify the difference between ‘hearing’ and ‘listening’Determine active listening principlesIdentify your own communication behaviorsUnderstand how your emotions effect the ability to listen and communicateUnderstand the use of ‘minimal encouragers’Learn to paraphrase and restate for clarificationPractice active listening skillsManage an encouraging and productive brainstorming environment
Active Listening Training Course - Module 1Getting Started
Pre-Assignment ReviewWorkshop ObjectivesAction Plans
Active Listening Training Course - Module 2How Well Do You Actively Listen?
Group Activity
Active Listening Training Course - Module 3What Affects Listening?
What Affects Listening?Things That Prevent Us From ListeningListen – Really Listen – Using Minimal EncouragersWhy Use Minimal Encouragers?
Active Listening Training Course - Module 4Determine Your Communication Behaviors
The ProcessStep 1: Identify your C H O IStep 2: Begin Your Personal Communication Evolution(C E)Personality Types and Their Communication Tendencies
Active Listening Training Course - Module 5Verbal Communication Skills
Listening and Hearing; They Aren’t The Same ThingFocused ListeningAsking QuestionsOpen QuestionsClosed QuestionsClarifying QuestionsBody Language
Active Listening Training Course - Module 6High Emotion – Low Intelligence
How to Accurately Perceive EmotionsUse Emotions to Facilitate ThinkingManage Emotions
Active Listening Training Course - Module 7Tips and Tricks to Manage a BrianstormingEnvironment
Tips and Tricks
Active Listening Training Course - Module 8Wrapping Up
Words from the WiseAction Plans
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/active-listening-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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Creating a professional and favorable impression with a client, a business partner, or a superior requires specificknowledge on how to politely converse, introduce others, invite others, etc. In a multi-cultural setting, it is important tomake preparations to engage every person successfully.The pdtraining Business Etiquette & Professional Conduct Training Course offers practical techniques to create animpression and build rapport with others in business meetings, over the phone, in writing emails, and in semi-professional gatherings.This comprehensive training course is now available throughout the U.S., including Atlanta, Baltimore, Boston, Charlotte,Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Business Etiquette & Professional Conduct Training courseschedule by city or click the Client Site Training tab to receive a free quote for courses delivered at your preferredlocation.
Business Etiquette & Professional Conduct Training Outline
Foreword:Professional conduct and good business etiquette have never been more important. Traditional structures andcommunication methods are changing. However, etiquette and professionalism are still important within the business andwith external clients. During this training course, you will learn how to carry yourself professionally by building knowledgeof business etiquette.
Outcomes:
By the end of this training course, participants will:
Understand what etiquette is & why it's importantLearn strong, professional social skills including:
effective introductionscreating a good first impression with the "3 C's"minimize nervousness in social situationsmaster the art of memorizing nameslearn the 3 steps to effective handshakesenumerate the 4 levels of conversationunderstand place settings, napkin etiquette & basic table mannersunderstand the protocol for ordering in a restaurant, handling alcohol during a business meal, paying the bill &tipping
Master professional office conduct including:etiquette in relation to open plan & cubicle environmentsworking out of the officedo's and don'ts in meetingseating at work
Master the fundamentals of email etiquetteAcquire telephone etiquette fundamentalsLearn how to dress for successGain valuable insight into international etiquette
Business Etiquette & Professional Conduct Course -Lesson 1Networking for Success
Creating an Effective IntroductionMaking a Great First ImpressionMinimizing NervousnessUsing Business Cards EffectivelyRemembering Names
Business Etiquette & Professional Conduct Course -Lesson 6Eating Out
Ordering in a RestaurantAbout Alcoholic BeveragesPaying the BillTipping
Business Etiquette & Professional Conduct Course -Lesson 2Professional Introductions
The three-step processThe four levels of conversationThe Handshake
Business Etiquette & Professional Conduct Course -Lesson 7Telephone Etiquette
Developing an Appropriate GreetingDealing with Voice MailMobile Phone Do's and Don'ts
Business Etiquette & Professional Conduct Course -Lesson 3Professional Office Conduct
Open Plan and Cubicle environmentsWorking out of the officeEating at WorkMeeting Do's and Don'ts
Business Etiquette & Professional Conduct Course -Lesson 8The Written Letter
Thank You NotesFormal LettersInformal Letters
Business Etiquette & Professional Conduct Course -Lesson 4Business Email Etiquette
Professionalism & emailsProper and improper use for forwarding and CCGrammar, flaming and netiquetteTop 5 technology tips
Business Etiquette & Professional Conduct Course -Lesson 9Dressing for Success
The Meaning of ColorsInterpreting Common Dress CodesDeciding what to Wear
Business Etiquette & Professional Conduct Course -Lesson 5Business E-Mail Etiquette
Addressing your MessageGrammar and AcronymsTop Five Technology Tips
Business Etiquette & Professional Conduct Course -Lesson 10International Etiquette
General RulesImportant PointsPreparation Tips
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/business-etiquette-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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Written business communication with business partner or client needs to be professional. Whether it’s written businessproposals, reports, agendas or emails, knowing the structure, content and style of the writing are immensely important tocreate well-developed business documents.The pdtraining Business Writing Training Course helps you to master writing business documents to create the rightimpression to the right people.This practical and valuable training course is now available throughout the U.S., including Atlanta, Baltimore, Boston,Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Business Writing course schedule by city or click the Client SiteTraining tab to receive a free quote for courses delivered at your preferred location.
Business Writing Course Outline
Foreword:Writing is a key method of communication for most people, and it’s one that many people struggle with. During thiscourse, participants will take part in a basic writing refresher, which will focus on spellings, grammar and punctuation.This Business Writing workshop will provide an overview of the most common business documents, including proposals,reports and agendas, giving you the skills to effortlessly produce brilliantly composed written communications.
Outcomes:
By the end of this training course, participants will:
Gain a better understanding of common spelling & grammar issues in business writingReview basic concepts in sentence & paragraph constructionLearn to use email professionally & effectivelyLearn how agendas, email messages, business letters, business proposals, & business reports are structured in aprofessional environmentMaster techniques for improved proofreading skillsLearn how peer reviews can help improve business writing skillsLearn guidelines for printing & publishing business writing
Business Writing Training Course - Lesson 1Getting Started
Housekeeping ItemsWorkshop ObjectivesThe Parking LotAction Plan
Business Writing Training Course - Lesson 2Working with Words
SpellingGrammarCreating a Cheat Sheet
Business Writing Training Course - Lesson 3Constructing Sentences
Parts of a SentencePunctuationTypes of Sentences
Business Writing Training Course - Lesson 4Creating Paragraphs
The Basic PartsOrganization Methods
Business Writing Training Course - Lesson 5Writing Meeting Agendas
The Basic StructureChoosing a FormatWriting the Agenda
Business Writing Training Course - Lesson 6Writing E-mails
Addressing Your MessageGrammar and Acronyms
Business Writing Training Course - Lesson 7Writing Business Letters
The Basic StructureChoosing a FormatWriting the Letter
Business Writing Training Course - Lesson 8Writing Proposals
The Basic StructureChoosing a FormatWriting the Proposal
Business Writing Training Course - Lesson 9Writing Reports
The Basic StructureChoosing a FormatWriting the Report
Business Writing Training Course - Lesson 10Other Types of Documents
Requests for ProposalsProjectionsExecutive SummariesBusiness Cases
Business Writing Training Course - Lesson 11Proofreading and Finishing
A Proofreading PrimerHow Peer Review Can HelpPrinting and Publishing
Business Writing Training Course - Lesson 12Wrapping Up
Words from the WiseReview of Parking LotLessons LearnedCompletion of Action Plans
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/business-writing-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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An effective communicator is one who considers the situation, the person being spoken to, the purpose of a conversationand the desired results to develop a conversation appropriately. Development of specific communication skills isessential to initiate, control and successfully complete a face-to-face discussion.The pdtraining Communication Skills Training Course provides understanding and skill building in various kinds ofcommunication, listening skills, overcoming cultural and communication barriers, assessing the requirements of the otherperson and situation, and more, to help create positive lasting impressions.This valuable and comprehensive training course is now available throughout the U.S., including Atlanta, Baltimore,Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.Please click on the Public Class tab below to view our Communication Skills course schedule by city or click the ClientSite Training tab to receive a free quote for courses delivered at your preferred location.
Communication Skills Training Course Outline
Foreword:Communication is a basic skill that affects all aspects of life. Our words, gestures, appearance, and body language all"speak" volumes as to our intent, state of mind, and attitude. Learning to recognize these conscious and unconsciouscues, as well as paying attention to others' signals, make us better communicators, leaders, partners, parents andfriends.This Effective Communications Training Course helps people to communicate effectively, appropriately and clearly in allsituations. This is a great course for everyone, as its benefits positivily impact every aspect of life. Learn to understandhow you communicate, how others communicate, and adjust your communication to meet their needs.
Outcomes:
By the end of this course, participants will:
Identify their Personality Type & communication preferences using our proprietary Profiling Tool CHOIceRecognize other people's Personality Types & communication preferencesMaster adjusting one's own communication approach based on needIdentify barriers to effective communication and how to overcome themEffectively utilize toneDevelop nonverbal & paraverbal communication skillsMaster the S.T.A.R. method for speaking on the spotUse body language appropriatelyListen actively & effectivelyGain insight into asking open questionsUse appreciative inquiry as a communication toolEstablish common ground with othersUse "I" messagesConverse confidently and network with others
Advanced Communication Training Course - Lesson 1Getting to know yourself - CHOIce
What is your personality type?What are your communication preferences?What are your communication tendencies?
Advanced Communication TrainingCourse - Lesson 7Speaking Like a S.T.A.R.
S = SituationT = TaskA = ActionR = ResultSummary
Advanced Communication Training Course - Lesson 2Understanding others - CHOIce
What other personality types are out there?What are their communication preferences?What are their communication tendencies?
Advanced Communication TrainingCourse - Lesson 8Active Listening Skills
Seven Ways to Listen Better TodayUnderstanding Active ListeningSending Good Signals to Others
Advanced Communication Training Course - Lesson 3Making allowance for others CHOIce and circumstance
Consider your approach:What is the receiver's CHOIce?What type of message are you delivering?Is sensitivity, personal touch, speed, evidence, privacy or publicacknowledgement most important?
Develop strategies for future application
Advanced Communication TrainingCourse - Lesson 9Asking Good Questions
Open QuestionsClosed QuestionsProbing Questions
Advanced Communication Training Course - Lesson 4Understanding Communication Barriers
An Overview of Common BarriersLanguage BarriersCultural BarriersDifferences in Time and Place
Advanced Communication TrainingCourse - Lesson 10Appreciative Inquiry
The Purpose of AIThe Four StagesExamples and Case Studies
Advanced Communication Training Course - Lesson 5Paraverbal Communication Skills
The Power of PitchThe Truth about ToneThe Strength of Speed
Advanced Communication TrainingCourse - Lesson 11Mastering the Art of Conversation
Level One: Discussing GeneralTopicsLevel Two: Sharing Ideas andPerspectivesLevel Three: Sharing PersonalExperiencesOur Top Networking Tips
Advanced Communication Training Course - Lesson 6Non-Verbal Communication
Understanding the Mehrabian StudyAll About Body LanguageInterpreting Gestures
Advanced Communication TrainingCourse - Lesson 12Conversational Psychology
Understanding Precipitating FactorsEstablishing Common GroundUsing “I” Messages
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/communication-skills-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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It is natural for conflicts to occur between individuals, but they must be addressed and resolved immediately to avoid on-going damage. Many conflicts can simply be avoided by identifying their root causes and eliminating them.The pdtraining Conflict Resolution Training Course allows organizations to drastically minimize conflicts and the damagethey cause by providing training in the various methods of conflict resolution. For the full utilization of an organization'sworkforce, it is essential to build and maintain a positive, congenial and cooperative work environment.This practical and fun training course is now available across the U.S., including, Atlanta, Baltimore, Boston, Charlotte,Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.Please click on the Public Class tab below to view our Conflict Resolution course schedule by city or click the In-HouseTraining tab to receive a free quote for courses delivered at your preferred location.
Conflict Resolution Training Outline
Foreword:Each of us learned early in life how to handle conflict. For some of us that means knowing how to effectivelycommunicate our desires and our needs in order to better understand the problem and how it relates to others. For someof us, it may be that we learned to handle conflict by being aggressive and not compromising, which makes it difficult toreach a solution.Communicating creatively can start from where you stand. It may be within family, community, government or theinternational arena. This Conflict Resolution Training course offers conflict resolution skills and techniques to buildstronger organizations and more rewarding relationships.
Outcomes:
After completing this course, participants will be able to:Recognize the root cause of a conflictIdentify various types of conflictsEvaluate the benefits of a resolutionPlan a resolution according to the situation and the people involvedApply the six phases of conflict resolution processUse the five main styles of conflict resolutionNeutralize emotionsBuild understanding and cooperationCreate a favorable atmosphere for resolving a conflictApply the conflict resolution process to all types of conflictBreak down a conflict resolution process and use it in partsDevelop communication tools such as agreement frames and open questionsUse anger and stress management techniquesBuild consensus through understandingAvoid similar conflicts in future by removing the root causeFollow-up to ensure the resolution is effective
Conflict Resolution Training Course - Lesson 1An Introduction to Conflict Resolution
What is Conflict?What is Conflict Resolution?Understanding the Conflict Resolution Process
Conflict Resolution Training Course - Lesson 6Getting to the Root Cause
Examining Root CauseCreating a Cause and Effect DiagramThe Importance of ForgivenessIdentifying the Benefits of Resolution
Conflict Resolution Training Course - Lesson 2Conflict Resolution with the Thomas-KilmannInstrument
CollaboratingCompetingCompromisingAccommodatingAvoiding
Conflict Resolution Training Course - Lesson 7Generating Options
Generate, don't EvaluateCreating Mutual Gain Options and Multiple OptionSolutionsDigging Deeper into your Options
Conflict Resolution Training Course - Lesson 3Creating an Effective Atmosphere
Neutralizing EmotionsSetting Ground RulesChoosing the Time and Place
Conflict Resolution Training Course - Lesson 8Building a Solution
Creating CriteriaCreating a ShortlistChoosing a SolutionBuilding a Plan
Conflict Resolution Training Course - Lesson 4Creating Mutual Understanding
What do I Want?What do They Want?What do We Want?
Conflict Resolution Training Course - Lesson 9The Short Version of the Process
Evaluating the SituationChoosing your StepsCreating an Action PlanUsing Individual Process Steps
Conflict Resolution Training Course - Lesson 5Focusing on Individual Needs
Finding Common GroundBuilding Positive Energy and GoodwillStrengthening your Partnership
Conflict Resolution Training Course - Lesson 10Additional Tools
Stress and Anger Management TechniquesThe Agreement FrameAsking Open Questions
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/conflict-resolution-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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Problem solving involves the use of many types of processes, including identification, evaluation, gathering information,brainstorming, and finding solutions.The pdtraining Creative Problem Solving Training Course teaches the use of the many tools and techniques that resolveproblems smoothly, quickly and efficiently. Along with the resolution, it also concentrates on the identification andremovalof the root cause of a problem.This gripping and fun training course is now available throughout the U.S., including Atlanta, Baltimore, Boston,Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Creative Problem Solving Training course schedule by city or clickthe Client Site Training tab to receive a free quote for courses delivered at your preferred location.
Creative Problem Solving Training Outline
Foreword:In the past few decades, psychologists and business people alike have discovered that successful problem-solvers tendto use similar processes to identify and implement the solutions to their problems. This process works for any kind ofproblem, large or small.This Creative Problem Solving workshop will give participants an overview of the entire creative problem solving process,and the key problem solving tools that they can use every day.
Outcomes:
By the end of this course, participants will:
Have a greater understanding of problems & the creative problem solving processLearn what types of information to gather with some key questionsUse four different problem definition toolsLearn to write concrete problem statementsMaster idea generating tools like affinity diagrams, word chaining, the box method, the six thinking hats & the blinkmethodLearn to evaluate potential solutions against specific criteria like a cost/benefit analysis or group votingLearn to perform a final analysis and selecting a solutionGain insight into the roles that facts & intuition play in selecting a solutionUnderstand the why's & how's of refining & re-refining a shortlistLearn how to identify the tasks & resources necessary to implement a solutionUnderstand how to evaluate & adapt solutions to realityLearn to utilize follow-up to celebrate successes & identify improvements
Creative Problem Solving Training Course - Lesson 1The Problem-Solving Method
Introduction to Six-Step ProcessProblem DefinitionInformation GatheringGenerating Possible SolutionsAnalyzing the SolutionsSelecting the Best Solution(s)Planning the Next Course of Action
Creative Problem Solving Training Course - Lesson 6Generating Solutions - Part Two
Using the Box MethodUsing the Six Thinking HatsUsing the Blink Method
Creative Problem Solving Training Course - Lesson 2Problem Definition
Identifying the ProblemPAG vs. PAUDetermining the ScopeWriting the Problem Statement
Creative Problem Solving Training Course - Lesson 7Evaluating Solutions
Developing CriteriaUsing Cost/Benefit AnalysisGroup Voting
Creative Problem Solving Training Course - Lesson 3Information Gathering
Understanding Types of InformationIdentifying Key QuestionsDeveloping Criteria
Creative Problem Solving Training Course - Lesson 8Selecting a Solution
Doing a Final AnalysisFacts vs. IntuitionRefining and Re-Refining the Shortlist
Creative Problem Solving Training Course - Lesson 4Brainstorming Basics
Creating a Creative SpaceSetting the Ground RulesGenerating Ideas
Creative Problem Solving Training Course - Lesson 9Planning your Next Steps
Identifying TasksIdentifying ResourcesEvaluating and Adapting
Creative Problem Solving Training Course - Lesson 5Generating Solutions - Part One
Logistical SolutionsUsing Affinity DiagramsWord Chaining
Creative Problem Solving Training Course - Lesson 10Recording Lessons Learned
Planning the Follow-up MeetingsCelebrating SuccessesIdentifying Improvements
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/creative-problem-solving-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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When sending professional emails, not only grammar, but the structure, voice, content, subject line, and salutation alsomatter. The use of the carbon copy and blind carbon copy, privacy laws, cyber-language restrictions, netiquette, andcompany rules regarding emails must be considered to create flawless business emails.The pdtraining Email Etiquette Training Course provides knowledge building and training in all aspects of email so thatperfect professional emails can be created and shared.This highly valuable and dynamic training course is now available throughout the U.S., including Atlanta, Baltimore,Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Email Etiquette Training course schedule by city or click the ClientSite Training tab to receive a free quote for courses delivered at your preferred location.
Email Etiquette Training Outline
Foreword:In an increasingly knowledge-based economy, it is critical that information is widely accessible and is utilized effectivelyin the workplace. It is also vital that organizations develop policies to guide employees on the correct use of onlinecommunications. These should cover issues such as privacy, personal use, monitoring, downloading of content, accessby third parties, and illegal use of the Internet.
Outcomes:
By the end of this course, participants will:
Develop a heightened awareness of the potential perils of digital communicationMaster effective email structures to achieve clarity and successful communicationLearn to write for the reader, starting with effective subject linesMake the most of 'email estate'Carefully consider the email recipientsLearn to work within principles or 'rules of thumb' to ensure professional, clear & effective emailsPerfect grammar because it mattersFormat messages for readabilityLearn to write professionally and brand Broadcast emailsLearn to avoid senders regret by proof readingUnderstand 'netiquette'Master the inbox using some core principles and email functions
Email Etiquette Training Course - Lesson 1Introduction
Evaluate your Email usageWorkshop Objectives
Email Etiquette Training Course - Lesson 7Broadcast Emails
BrandingImportance of Branding and consistent subjectheadings
Email Etiquette Training Course - Lesson 2Introduction to Email Etiquette
Email is never secureBig brother may be reading over your electronic shoulderProductivity is lost when cyber-slackers log onEmail misuse and abuse may get you firedEmail can be embarrassingEmail abuse impacts revenues and also reputationsEmail is easily misinterpreted
Email Etiquette Training Course - Lesson 8Proofreading Does Pay
A Proofreading PrimerHow Peer Review Can Help
Email Etiquette Training Course - Lesson 3Create Structure for Success
Forward-To-CC-BCCUrgent! High Importance Low ImportanceSubjectSalutationIntroduction – Body – ConclusionSignatureDraftTime Delays
Email Etiquette Training Course - Lesson 9Polishing Your Cybermanners
Watch your CyberlanguageAvoiding Sexist LanguageSet the Right ToneDodging Conversational PitfallsExtinguishing Flames
Email Etiquette Training Course - Lesson 4Rules of Thumb
Effective Subject lines: Tell me up front what you wantfrom me1 page view onlyAverage 15 words per sentenceAs short as possible – no extra words2 – 3 lines per paragraph
Email Etiquette Training Course - Lesson 10Netiquette Guidelines
Reviewing Netiquette GuidelinesNetiquette Guidelines for Managers
Email Etiquette Training Course - Lesson 5Grammar Perfect
Using spellcheckerCheck for simple sentencesUse the Active VoiceUse of punctuationUse of emoticonsUse of text talk
Email Etiquette Training Course - Lesson 11Managing Email Overload
Controlling your Inbox Clutter
Email Etiquette Training Course - Lesson 6Formatting your Email Message
Email StyleWriting the EmailSelecting your format settingsChoose the Right FontSelect Appropriate ColorsEnhancing ReadabilityResist the urge to use All Upper – or Lowercase LettersArranging Text into Vertical ListsSending Attachments with Care
Email Etiquette Training Course - Lesson 12Examples
The GoodThe BadThe Ugly
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/email-etiquette-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
In-house Training Instant Quote: https://bookings.professionaldevelopmenttraining.com/inhouseex1/quoterequestex1a.aspx
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Managing a meeting requires sound planning, effective organizing, making preparations for disruptions, minute-taking,preparing the meeting place, and managing the attendees.The pdtraining Meeting Management Training Course prepares a meeting manager to handle a meeting from thebeginning till the end. Starting with planning and preparing for a meeting to closing a meeting, this training course helpsto develop skills for handling every step of managing meetings.This highly valuable and practical training course is now available throughout the U.S., including Atlanta, Baltimore,Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Meeting Management Training course schedule by city or click theClient Site Training tab to receive a free quote for courses delivered at your preferred location.
Meeting Management Course Outline
Foreword:Managers spend substantial time planning, attending and running meetings, yet they are too often perceived asunproductive and frustrating experiences.When meetings are effectively run, people are engaged and can generate collaboration, trust, deliverables, commitmentand actions that lead to a desired outcome. They enjoy participating and being a part of a productive team.This Meeting Management Training Course assists participants with the meeting conventions and protocols for managingformal, informal and e-meetings. Participants learn to apply tools and techniques in planning, participation, andconcluding of successful meetings. Course activities include building a positive climate during a meeting, and followingthe best practices of verbal and nonverbal communication.
Outcomes:
By the end of this course, participants will be able to:
Plan & prepare for meetingsIdentify the correct participantsGain insight into choosing the right time & place based on meeting type, attendees & necessary outcomesCreate clear & concise meeting agendasSet up meeting spaces for maximum efficiencyLearn how to incorporate electronic options for remote participantsDefine & assign meeting roles & responsibilitiesUse an agenda for meeting management garnering a desired outcome & accountabilityChair meetings effectively by dealing with disruptions, professionally handling personality conflicts and taking meetingminutes.
Meeting Management Training Course - Lesson 1Planning and Preparing - Part One
Identifying the participantsChoosing the time and placeCreating the agenda
Meeting Management Training Course - Lesson 6Chairing a Meeting - Part One
Getting off on the right footThe role of the agendaUsing a parking lot
Meeting Management Training Course - Lesson 2Planning and Preparing - Part Two
Gathering materialsSending invitationsMaking logistical arrangements
Meeting Management Training Course - Lesson 7Chairing a Meeting - Part Two
Keeping the meeting on trackDealing with overtimeHolding participants accountable
Meeting Management Training Course - Lesson 3Setting up the Meeting Space
The basic essentialsThe extra touchesChoosing a physical arrangement
Meeting Management Training Course - Lesson 8Dealing with Disruptions
Running in and outMobile phones and pagers ringingOff on a tangentPersonality conflicts
Meeting Management Training Course - Lesson 4Electronic Options
Overview of the choices availableThings to considerMaking a final decision
Meeting Management Training Course - Lesson 9Taking Minutes
What are minutes?What do I record?A take-home templateClosing
Meeting Management Training Course - Lesson 5Meeting Roles and Responsibilities
The chairpersonThe minute takerThe attendeesVariations for large and small meetings
Meeting Management Training Course - Lesson 10Making the most of your Meeting
The 50 minute meetingUsing gamesGiving prizesStuffed with magic
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/meeting-management-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
In-house Training Instant Quote: https://bookings.professionaldevelopmenttraining.com/inhouseex1/quoterequestex1a.aspx
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Negotiation is a skill that requires adaptability, quick thinking, planning, preparation, and strategy. When negotiating,keeping others’ expectations in mind is absolutely essential.The pdtraining Negotiation Skills Training Course provides the skills and understanding to achieve your desired goalsfrom the negotiation. A successful negotiation involves collaborating with others, shifting perspectives, gaining insight intoothers’ motivations, and advanced communication skills.This extensive and practical training course is available across the U.S., including Atlanta, Baltimore, Boston, Charlotte,Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Negotiation Skills Training course schedule by city or click theClient Site Training tab to receive a free quote for courses delivered at your preferred location.
Negotiation Skills Course Outline
Foreword:Gain the confidence you need to resolve a point of difference, gain advantage in outcome of discussion, produce anagreement upon courses of action, or bargain for individual or collective advantage. Negotiation is a process which canlead to positive outcomes and preserve relationships.This highly participative learner focused Winning Negotiation Skills Course will arm you and your team with winningnegotiation skills and tactics so you feel better prepared, more confident and have greater control in the negotiationprocess.
Outcomes:
By the end of this training session, participants will be able to:
Explain the basic types of negotiationsLearn the phases of negotiations & gain the skills necessary for successfully negotiatingApply basic negotiating concepts (WATNA, BATNA, WAP & ZOPA)Lay the groundwork for negotiationIdentify what information to share & what information to keep to your selfMaster basic bargaining techniquesApply strategies for identifying mutual gainDemonstrate how to reach a consensus & set the terms of agreementDeal with personal attacks & other difficult issuesApply the negotiating process to solve everyday problemsNegotiate on behalf of someone else
Negotiation Skills Training Course - Lesson 1Understanding Negotiation
Types of negotiationThe three phasesSkills for successful negotiation
Negotiation Skills Training Course - Lesson 6About Mutual Gain
Three ways to see your optionsAbout mutual gainCreating a mutual gain solution
Negotiation Skills Training Course - Lesson 2Getting Prepared
Establishing your WATNA and BATNAIdentifying your WAPIdentifying your ZOPA
Negotiation Skills Training Course - Lesson 7Phase Three - Closing
Reaching a consensusBuilding an agreementSetting the terms of the agreement
Negotiation Skills Training Course - Lesson 3Laying the Groundwork
Setting the time and placeEstablishing common groundCreating a negotiation framework
Negotiation Skills Training Course - Lesson 8Dealing with Difficult Issues
Being prepared for environmental tacticsDealing with personal attacksControlling your emotionsDeciding when it's time to walk away
Negotiation Skills Training Course - Lesson 4Phase One - Exchanging Information
Getting off on the right footWhat to shareWhat to keep to yourself
Negotiation Skills Training Course - Lesson 9Negotiating Outside the Boardroom
Adapting the process for smaller negotiationsNegotiating via telephoneNegotiating via E-mail
Negotiation Skills Training Course - Lesson 5Phase Two - Bargaining
What to expectTechniques to tryHow to break an impasse
Negotiation Skills Training Course - Lesson 10Negotiating on Behalf of Someone Else
Choosing the negotiating teamCovering all the basesDealing with tough questions
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/negotiation-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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Handling various types of clients over the phone can be difficult. It requires knowledge and practice in how to speak,what to say, and when to speak. The person representing an organization over the phone must have the knowledge,attitude and communication skills to fulfill the request of clients.The pdtraining Professional Telephone Skills Course provides important knowledge, development skills and practice tohelp professionals master communications over the phone.This highly valuable and comprehensive training course is now available throughout the U.S., including Atlanta,Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Professional Telephone Skills Training course schedule by city orclick the Client Site Training tab to receive a free quote for courses delivered at your preferred location.
Professional Telephone Skills Course Outline
Foreword:This Telephone Skills Training course will provide your staff with the awareness and skills that they require to handlephone calls professionally. It will ensure that the positive image of your organization is reinforced and strengthened withevery communication with customers.In today's business environment, telephone etiquette displayed in organizations is indicative of its willingness and abilityto efficiently assist customers, both internal and external. The skills and the attitude projected over the telephone form alasting impression in the minds of an organization's customer, making it a critical customer 'touch point'.Nowadays, virtual teams are the norm rather than the exception, and one of their primary channels of communication isthe telephone. Hence, it is imperative for employees to have a good understanding of business telephone etiquette inorder to aid efficient information exchange.This Professional Telephone Skills Training Program aims at helping employees to create a lasting impression in theircustomers' minds - one that shows the organization reflected in the best light possible. It focuses on developingtelephone etiquette and skills to deal with customers assertively with care and positivity.
Outcomes:
By the end of this course, participants will:
Learn how to provide effective client service over the phoneProject a professional image over the phoneMaster a professional, effective & reassuring telephone voiceGain client's trust using proven communication techniquesLearn to question effectively over the phoneMaster proven techniques to manage irate customers professionallyLearn tips for handling a busy receptionPhrase more effectively for positive and clearer communicationEstablish the right words for unambiguous, positive & productive communication
Professional Telephone Skills Training Course - Lesson 1Providing Effective Client Service
The ten commandments of good businessWhat makes an effective client communicator?Seven sins of serviceSkills and attributes of an effective client communicatorHigh emotion = low intelligence
Professional Telephone Skills Training Course - Lesson 6Irate Clients
Determine why your client is IrateLearn the challenges of irate clientsHave a H.E.A.R.T. to defuse an irate client
Professional Telephone Skills Training Course - Lesson 2Your Telephone Voice
Communication skillsFive qualities of a good telephone voiceVocal qualities checklist
Professional Telephone Skills Training Course - Lesson 7Reception Tips
Top Useful reception tips
Professional Telephone Skills Training Course - Lesson 3Gaining your Client's Trust
Create a great first impressionPut your customer at easeFinding a better phraseEnding a call politely and professionally
Professional Telephone Skills Training Course - Lesson 8Better Phrases
Improve your interaction with Inbound callsBetter your Outbound calls success
Professional Telephone Skills Training Course - Lesson 4Prepare Yourself
Professional handling of incoming callsTransferring callsTaking messages
Professional Telephone Skills Training Course - Lesson 9Action Plan
Create a Personal action planWhat I am going to implement immediately on-the-job
Professional Telephone Skills Training Course - Lesson 5Effective Questioning
Questioning techniques??? Questions ???Open and closed questionsQuestions to keep control of the callTelephone techniques
Professional Telephone Skills Training Course - Lesson 10Wrap up and course conclusion
Review the courseShare ideas and personal challengesQuestion and answer time
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/telephone-skills-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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Speaking in public is difficult for most people. Training and practice in public speaking are essential for both extrovertsand introverts, as it involves planning, organizing, methods of delivering speeches, using relaxation techniques, engagingthe audience, using non-verbal communication, and more.The pdtraining Public Speaking Training Course provides beginners with the tools, techniques, and an understanding ofthe elements of public speaking for them to be able to deliver exceptional speeches every time.This engaging and fun training course is available throughout the U.S., including Atlanta, Baltimore, Boston, Charlotte,Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Public Speaking Training course schedule by city or click theClient Site Training tab to receive a free quote for courses delivered at your preferred location.
Public Speaking Training Outline
Foreword:Public Speaking consistently ranks as people's top fear, followed by the fear of death and spiders. Additionally, anastounding 75% of the people suffer from 'speech anxiety'!However, mastering this fear and gaining control during speaking in public can be a great ego booster, not to mention ahuge benefit to your career. This Public Speaking Training Course will provide you with valuable public speaking skills,including in-depth information on developing an engaging program, and delivering your presentation with confidence andpower.
Outcomes:
After completing this course, participants will have developed skills in:Tailoring the speech according to audienceUsing visual aids to enhance interestMaking adjustments midwayDesigning presentationsMaking the speech clear, powerful and relevantIdentifying key notes and using them appropriatelyPlanning the speechOrganizing the materialWording the speechUsing citations, research and interviewsTurning complex ideas into engaging, easy-to-understand contentOvercoming nervousnessPreparing Plan BFeeling comfortable with the audienceMentally and physically preparing themselves for the presentationAnswering questions and replying to comments with presence of mind
Public Speaking Training Course - Lesson 1Identifying your Audience
Performing a needs analysisCreating an audience profileIdentifying key questions and concerns
Public Speaking Training Course - Lesson 6Being Prepared
Checking out the venueGathering materialsA 24 Hour checklist
Public Speaking Training Course - Lesson 2Creating a Basic Outline
Outlining the situationIdentifying the task that had to be performedListing the actions you tookRevealing the results
Public Speaking Training Course - Lesson 7Overcoming Nervousness
A word from the bossPreparing mentallyPhysical relaxation techniquesAppearing confident in front of the crowd
Public Speaking Training Course - Lesson 3Organizing the Program
Making organization easyOrganizational methodsClassifying and categorizing
Public Speaking Training Course - Lesson 8Delivering your Speech - Part One
Starting off on the right footUsing visual aidsChecking the volume of your voice
Public Speaking Training Course - Lesson 4Fleshing it Out
Identifying appropriate sourcesEstablishing credibilityThe importance of citations
Public Speaking Training Course - Lesson 9Delivering your Speech - Part Two
Adjusting on the FlyGaging whether breaks are RequiredWrapping up and Winding Down
Public Speaking Training Course - Lesson 5Putting it all Together
Writing your presentationAdding a Plan BReviewing, editing and Re-writing
Public Speaking Training Course - Lesson 10Questions and Answers
Ground rulesAnswering questions that sound like an attackDealing with complex questions
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/public-speaking-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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People drive performance; emotions drive people.As emotions make us choose, abandon, motivate and compete, they must be considered when dealing with humanresources. Developing emotional intelligence helps to manage people, motivate them, and steer them towards greaterproductivity and fulfillment.The pdtraining Emotional Intelligence Training Course provides an insight into the behaviors, ambitions and feelings ofpeople along with providing tools for the development of management techniques.This practical and highly valuable training course is now available throughout the U.S., including Atlanta, Baltimore,Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.Please click on the Public Class tab below to view our Emotional Intelligence course schedule by city or click the ClientSite Training tab to receive a free quote for courses delivered at your preferred location.
Emotional Intelligence (EQ) For Professionals Outline
Foreword:Healthy emotions + Clear thinking + Appropriate action = High EQEmotional intelligence is a skill. And like any other skill, you can get better at it with training and practice. It allows you toread the style of individuals and adjust your communications accordingly.This one day training course is useful for anyone who leads or works with other people, no matter the size of theorganization. This course will focus on the five core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self-motivation, and empathy. It will also include interpersonal skills.Participants will learn to develop and implement these competencies to enhance their relationships in work and in life byincreasing their understanding of social and emotional behaviors, and learning how to adapt and manage their responsesto particular situations.
Outcomes:By the end of this course, participants will:
Define emotional intelligenceIdentify the benefits of emotional intelligenceLearn the four core skills required to practice emotional intelligenceDefine and practice self-management, self-awareness, self-regulation, self-motivation, and empathySuccessfully communicate with others non-verballyVerbally communicate with othersInterpret and manage your emotionsMaster tools to regulate and gain control of one’s own emotionsArticulate your emotions using the right languageBalance optimism and pessimismEffectively impact othersRelate emotional intelligence to the workplaceUse the concepts and techniques in the workplace
Emotional Intelligence (EQ) For Professionals TrainingCourse - Lesson 1Getting Started
Housekeeping ItemsWorkshop ObjectivesThe Parking LotAction Plan
Emotional Intelligence (EQ) For Professionals TrainingCourse - Lesson 2What is Emotional Intelligence?
Benefits of Emotional IntelligenceSnapshot of Academic Theory of EI & Assessing EQ5 Dimensions of the Trait EI ModelLesson 2 Workbook Activity: EQ Self-Assessment
Emotional Intelligence (EQ) For Professionals TrainingCourse - Lesson 3Self-Awareness (SA)
Self-AwarenessSelf-ManagementSeeing the Other SideGiving in Without Giving Up – The Art of CompromiseLife Positions – You and Only You Can Choose YourMindsetLesson 3 Workbook Activities
Emotional Intelligence (EQ) For Professionals TrainingCourse - Lesson 4Self-Regulation/Managing Emotions (ME)
The ‘EQ brain’ and How it WorksThe Science of EmotionsAmygdala Hijack - What’s Happening Inside Our HeadWhen We Lose ControlUnderstanding EmotionsFind Your Self-Control… Take Back Your AmygdalaUsing Coping ThoughtsRelaxation TechniquesLesson 4 Workbook Activities
Emotional Intelligence (EQ) For Professionals TrainingCourse - Lesson 5Self-Motivation (M)
OptimismPessimismThe Balance between Optimism and PessimismThe Power of Re-Framing: The Balance betweenOptimism and PessimismLesson 5 Workbook Activity
Emotional Intelligence (EQ) For Professionals TrainingCourse - Lesson 6Empathy (E)
What are the Barriers to Empathy?Developing Your EmpathyLesson 6 Workbook Activity
Emotional Intelligence (EQ) For Professionals TrainingCourse - Lesson 7Social Skills (SS)
Making an ImpactCreating a Powerful First ImpressionAssessing a SituationBeing Zealous without Being OffensiveTraits of a Person with High Social Skills
Emotional Intelligence (EQ) For Professionals TrainingCourse - Lesson 8Skills in Emotional Intelligence
How to Accurately Perceive EmotionsUse Emotions to Facilitate ThinkingUnderstand Emotional MeaningsManage EmotionsLesson 8 Workbook Activity
Emotional Intelligence (EQ) For Professionals TrainingCourse - Lesson 9Verbal Communication Skills
Verbal Communication – Clear Message, EmotionallyEffectiveFocused ListeningAsking QuestionsCommunicating with Flexibility and Authenticity
Emotional Intelligence (EQ) For Professionals TrainingCourse - Lesson 10Non-Verbal Communication Skills
Body LanguageThe Signals You Send to OthersIt’s Not What You Say, It’s How You Say It
Emotional Intelligence (EQ) For Professionals TrainingCourse - Lesson 11Social Management and Responsibility
Articulate your Emotions Using LanguageBusiness PracticesUnderstand Emotions and How to Manage Them inthe WorkplaceRole of Emotional Intelligence at WorkDisagreeing Constructively
Emotional Intelligence (EQ) For Professionals TrainingCourse - Lesson 12Wrapping Up
Words from the WiseReview of Parking LotLessons LearnedCompletion of Action Plans and Evaluations
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/emotional-intelligence-for-professionals-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-usa-wide
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Due to globalization, working environments have changed. To gain a competitive edge, organizations are implementingcultural work practices that integrate people from different cultures.The pdtraining Communicating Across Cultures Training Course assists in understanding foreign cultures, teach ways toovercome cultural barriers, methods to avoid conflicts and discomfort, and find common ground. The course trains you tocommunicate effectively in meetings, on the telephone and through emails. Developing skills in breaking cultural barriersand building healthy relationships will help you to feel at home even when you are away.This highly valuable and practical training course is now available throughout the US, including Atlanta, Baltimore,Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Communicating Across Cultures Training course schedule by cityor click the Client Site Training tab to receive a free quote for courses delivered at your preferred location.
Communicating Across Cultures Training Course Outline
Foreword:Most attitudes and behaviors are conditioned by culture—values, assumptions and perceptions that are instilled early inlife and are expressed in the way we behave and interact. As these differences are deep and intuitive, they can easilylead to misunderstandings and miscommunication.Nowhere can this be more detrimental than in an international/multicultural workplace, where misunderstandings basedon culture can make or break lucrative business deals, international mergers, and any other kind of cross-culturalrelationship beneficial for personal and professional growth.During this training course, participants will develop an increased awareness of the skills necessary to develop cross-cultural interaction, including building personal credibility, delivering positive and negative feedback, improving listeningskills, dealing with difficult people, handling negative situations, overcoming objections, and more.
Outcomes:
By the end of this training course, participants will:
Examine cultural diversityIdentify methods of communicating effectively and appropriately with people from different culturesDescribe cultural differences in business protocolIdentify methods for creating high-performing, cross-cultural teamsDescribe strategies for conducting successful multicultural negotiationsExplore ways of effectively resolving conflict in other cultures
IntroductionCourse Objectives
Communicating Across Cultures Training Course - Lesson 1Section 1: Communicating Across Cultures
TOPIC A – Recognize Cultural DifferencesRole of Status in Different CulturesThe Role of the IndividualHigh-Context and Low-Context CulturesHow to Recognize Cultural DifferencesDiscovery Activity 1-1 Respecting Differences in StatusDiscovery Activity 1-2 Respecting Differences in Status
TOPIC B – Communicate in Other CulturesThe Role of English in Business RelationsDiscovery Activity 1-3 Communicating in Other CulturesDiscovery Activity 1-4 Communicating in Other Cultures
TOPIC C – Follow Business Protocol in Other CulturesRole of the TranslatorTime ExpectationsHow to Follow Business Protocol in Other CulturesDiscovery Activity 1-5 Following Business Protocol inOther CulturesDiscovery Activity 1-6 Following Business Protocol inOther Cultures
TOPIC D – The Written Laws and the Unwritten LawsGetting to Know Legal and Social LawsLearning their Greetings and PartingsTaking Hints from Nonverbal CommunicationCultural Diversity within a CountryPhysical ContactLesson 1 Follow–up
Communicating Across Cultures Training Course -Lesson 2Section 2: Working with Other Cultures
TOPIC A – Work in Teams in Other CulturesDecision MakingDiscovery Activity 2-1 – Working in Teams inOther CulturesDiscovery Activity 2-2 Working with Teams inOther Cultures
TOPIC B – Negotiate in Other CulturesTypes of NegotiationDiscovery Activity 2-3 – Negotiating in OtherCulturesDiscovery Activity 2-4 – Negotiating in OtherCultures
TOPIC C – Resolve Conflict in Other CulturesHow to Resolve Conflict in Other CulturesDiscovery Activity 2-5 Resolving Conflict in OtherCulturesDiscovery Activity 2-6 Resolving Conflict in OtherCultures
TOPIC D – Uses of Small Talk in a MulticulturalSetting
Exploring a Culture through Arts and SciencesSmall Talk for Establishing RelationshipsUse of Small Talk for Establishing RelationshipsSmall Talk for Gaining Comfort Level
Course Wrap–Up
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/communicating-across-cultures-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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A large part of our external communication is through body language. Understanding body language gives us the abilityto understand emotions, purposes and thoughts of others even when they are not apparent.The pdtraining Body Language Training Course teaches you to read facial expressions, gestures, posture, voicevariations, and movements. It also teaches you to control and use your body language to influence, convince, express,and impress others.This practical and comprehensive training course is now available throughout the U.S., including Atlanta, Baltimore,Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Body Language Training course schedule by city or click the ClientSite Training tab to receive a free quote for courses delivered at your preferred location.
Body Language Training Outline
Foreword:The ability to interpret body language is a skill that can enhance anyone’s career. Body language is a form ofcommunication, and it needs to be practiced like any other form of communication. Whether in sales or in management, itis essential to understand the body language of others and exactly what your own body is communicating to others.
Outcomes:
By the end of this training course, participants will:
Define body languageUnderstand the benefits & purpose of interpreting body languageLearn about translating gestures into wordsUnderstand the differences between open & closed body languageUnderstand common body language mistakes & how to avoid themGain insight into the differences in body language between gendersUnderstand the signals you're sending to othersLearn the role facial expressions play in body languageLearn how the proper body language in business can strengthen negotiating strategies
Body Language Training Course - Lesson 1Getting Started
The Parking LotWorkshop ObjectivesAction Plans & Evaluations
Body Language Training Course - Lesson 7Facial Expressions
Linked with EmotionMicro-ExpressionsFacial Action Coding System (FACS)Universal Facial Expressions
Body Language Training Course - Lesson 2Communicating with Body Language
Learning a New LanguageThe Power of Body LanguageMore than WordsActions Speak Louder than Words
Body Language Training Course - Lesson 8Body Language Business
Communicate with PowerCultural DifferencesBuilding TrustMirroring
Body Language Training Course - Lesson 3Reading Body Language
Head PositionTranslating Gestures into WordsOpen vs. Closed Body LanguageThe Eyes Have It
Body Language Training Course - Lesson 9Lying and Body Language
Watch Their HandsForced SmilesEye ContactChanges in Posture
Body Language Training Course - Lesson 4Body Language Mistakes
Poor PostureInvading Personal SpaceQuick MovementsFidgeting
Body Language Training Course - Lesson 10Improve Your Body Language
Be Aware of Your MovementsThe Power of ConfidencePosition and PosturePractice in a Mirror
Body Language Training Course - Lesson 5Gender Differences
Facial ExpressionsPersonal DistancesFemale Body LanguageMale Body Language
Body Language Training Course - Lesson 11Matching Your Words to Your Movements
Involuntary MovementsSay What You MeanAlways Be ConsistentActions Will Trump Words
Body Language Training Course - Lesson 6Nonverbal Communication
Common GesturesThe Signals You Send to OthersIt's Not What You Say, It's How You Say ItWhat Your Posture Says
Body Language Training Course - Lesson 12Wrapping Up
Words from the Wise
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/body-language-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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Meetings that are recorded accurately and properly provide important information on the level of participation of eachattendee, key business decisions made, new ideas presented, and the important issues discussed. Professional minutetaking assists companies to better organize, implement, and utilize their resources.The pdtraining Minute Taking Training Course helps minute takers to develop important skills to achieve mastery incapturing the communication that occurs in an organizational meeting.This engaging and highly practical training course is now available across the U.S., including Atlanta, Baltimore, Boston,Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Minute Taking course schedule by city or click the Client SiteTraining tab to receive a free quote for courses delivered at your preferred location.
Minute Taking Training Course Outline
Foreword:Improve your meeting outcomes with effective minute taking.Effective minute taking will enable your business units to solve the many problems and complaints associated withrunning meetings. In the hands of a competent minute taker, the development of the skills in minute taking will enablemanagers and staff to efficiently record meeting items.You will also learn the advanced styles of minute taking such as color-coding, and gain knowledge about the suitablemethods for minute taking in informal, formal and action meetings.
Who will benefit from participating in this workshop?
Administrative staff and assistantsRecording SecretaryAdministrative Assistant
Outcomes:
By the end of this course, participants will:
Recognize the importance and outcomes of minute takingIdentify and record action items during board meetingsDevelop skills in active listening, critical thinking, and organizationUnderstand and customize meeting agreementsRecord three types of minutes, including formal meetings, informal, and action minutesPrepare and publish minutes with perfectionTake minutes in interactive board meetingsWrite drafts, proofread and organize minutesBuild and maintain a minute bookRecognize the outcome of minute taking for a particular meetingRecognize the role of a minute taker in achieving larger goals of an organizationDeal with common complaints and difficulties faced by minute takersPerform the role with expertise using knowledge and skills
Minute Taking Training Course - Lesson 1The Role of a Minute Taker
Discuss The Role of a Minute TakerExplore Common Problems & Solutions inSmall Groups
Minute Taking Training Course - Lesson 5What Do I Record?
Participants Will Learn What To Record During a Meeting
Minute Taking Training Course - Lesson 2The Skills of a Minute Taker
An Ability To ListenCritical Thinking SkillsGood Organization Techniques
Minute Taking Training Course - Lesson 6Techniques for Preparing Minutes
Tools For Creating MinutesOrganization MethodsTechniques For Writing DraftsProofreading Tips
Minute Taking Training Course - Lesson 3Meeting Agreements
Discuss Meeting AgreementsThree Templates To Take Away &Customize
Minute Taking Training Course - Lesson 7Taking Minutes in an Interactive Meeting
Learn How Their Role as a Minute Taker Will Be Different in anInteractive Meeting
Minute Taking Training Course - Lesson 4Minutes Styles
Formal Meeting StyleInformal Meeting StyleAction Meeting Style
Minute Taking Training Course - Lesson 8The Minute Book
Participants Will Learn To Build & Maintain a Minute Book
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/minute-taking-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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When building teams, it is essential to know the team building techniques such as TORI, stages of team development,and their impact on a team. Building the right attitude in team members, putting things into perspective, and enhancingcommunication within a team is essential for creating a strong team.The pdtraining Team Communication Training Course provides an understanding of how successful teams must bedeveloped and managed.This highly valuable and fun training course is available throughout the U.S., including Atlanta, Baltimore, Boston,Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Team Communication Training course schedule by city or click theClient Site Training tab to receive a free quote for courses delivered at your preferred location.
Team Communication Course Outline
Foreword:With teams at the core of corporate strategy, the success of an organization depends upon how well they operateindividually and together. How are your problem-solving skills? Is the team enthusiastic and motivated to do its best? Doyou work well together? This course will provide a solution to these problems and more.During the course, you will receive comprehensive knowledge and training in skill building in enhancing teamcommunication by industry experts.
Outcomes:After completing this course, participants will have learned to:
Understand the value of working as a teamDevelop team norms, ground rules, and team contractsIdentify your team player style and how it can be used effectively with your own teamBuild team trustIdentify the stages of team development and how to help a team move through themIdentify team player typeRecognize the critical role that communication skills will play in building and maintaining a team atmosphereDefine and understand communicationPut things into perspectiveCreate a positive attitudeBuild team with TORIRecognize team characteristicsIdentify ways that team members can be involved and grow in a team setting
Better Team Communication Training Course - Lesson 1Getting Started
The Parking LotWorkshop ObjectivesAction Plans & Evaluations
Better Team Communication Training Course - Lesson 6Building Team Trust
Why is Trust Important?Building Trust
Better Team Communication Training Course - Lesson 2Defining Teams
Making the GradeLooking Into OurselvesDebrief
Better Team Communication Training Course - Lesson 7The Stages of Team Development
FormingStormingNormingPerformingAdjourningForming an Effective TeamMaking Connections
Better Team Communication Training Course - Lesson 3Establishing Team Norms
Characteristics of TeamsGround RulesTeam Contracts
Better Team Communication Training Course - Lesson 8Team Building with TORI
What Does TORI Mean?
Better Team Communication Training Course - Lesson 4Working as a Team
Putting it Into PerspectiveNo Need for Black & White ThinkingDegrees of Support
Better Team Communication Training Course - Lesson 9Communication
Defining CommunicationListening Skills
Better Team Communication Training Course - Lesson 5Your Team Player Type
What's Your Team Player Type?What Does it Mean To Have a Number?My Team Style
Better Team Communication Training Course - Lesson 10Becoming a Good Team Player
Attitude is Everything!
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/team-communication
In-house Training Instant Quote: https://bookings.professionaldevelopmenttraining.com/inhouseex1/quoterequestex1a.aspx
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Criticism must always aim towards positivity and improvement. When providing criticism, the words, the attitude, thetone, and the place are of immense importance.The pdtraining Delivering Constructive Criticism Training Course provides an insight into what makes criticism work. Itincludes planning and preparing for a critique in such a way that the person receiving the criticism is motivated to correctpast mistakes and work towards improvement.This significant and fun training course is now available throughout the U.S., including Atlanta, Baltimore, Boston,Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Delivering Constructive Criticism Training course schedule by cityor click the Client Site Training tab to receive a free quote for courses delivered at your preferred location.
Delivering Constructive Criticism Training Outline
Foreword:Constructive Criticism must be provided correctly to maximize its impact and benefits. During this training course indelivering constructive criticism, participants receive training in choosing the right place, time and occasion for givingcriticism; setting goals; preparing and planning a healthy criticism; and understanding the role of emotions and reactionsin delivering constructive criticism.Effective criticism helps in the management of human resources. It reduces/eliminates problematic behaviors andconflicts that negatively impact an organization. When an employee commits an action that requires feedback orcriticism, it needs to be handled skillfully.
Outcomes: After completing this course, participants will have learned to:
Determine the right place to give feedbackConsider informal feedbackGather facts on the issueCreate an action planPractice toneControl and create an impactCriticize in private, praise in publicCreate a safe environment for providing criticismMonitor body languageDevelop understanding and active listeningBe collaborativeSet goalsCheck emotions and outburstsDiffuse negative emotions, including angerUnderstand what not to doMeasure results
Delivering Constructive Criticism Training Course - Lesson1Getting Started
Housekeeping ItemsPre-Assignment ReviewWorkshop ObjectivesThe Parking LotAction Plan
Delivering Constructive Criticism Training Course - Lesson7Setting Goals
SMART GoalsThe Three P'sAsk for Their InputBe as Specific as PossibleCase Study
Delivering Constructive Criticism Training Course - Lesson2When Should Feedback Occur?
Repeated Events or BehaviorBreaches in Company PolicyWhen Informal Feedback Has Not WorkedImmediately After the OccurrenceCase Study
Delivering Constructive Criticism Training Course - Lesson8Diffusing Anger or Negative Emotions
Choose the Correct WordsStay on TopicEmpathizeTry to Avoid 'You Messages'Case Study
Delivering Constructive Criticism Training Course - Lesson3Preparing and Planning
Gather Facts on the IssuePractice Your ToneCreate an Action PlanKeep Written RecordsCase Study
Delivering Constructive Criticism Training Course - Lesson9What Not to Do
Attacking or BlamingNot Giving Them a Chance to SpeakTalking DownBecoming EmotionalCase Study
Delivering Constructive Criticism Training Course - Lesson4Choosing a Time and Place
Check the Ego at the DoorCriticize in Private, Praise in PublicIt Has to Be Face to FaceCreate a Safe AtmosphereCase Study
Delivering Constructive Criticism Training Course - Lesson10After the Session (I)
Set a Follow-Up MeetingMake Yourself AvailableBe Very Specific with the InstructionsProvide Support and ResourcesCase Study
Delivering Constructive Criticism Training Course - Lesson5During the Session (I)
The Feedback SandwichMonitor Body LanguageCheck for UnderstandingPractice Active ListeningCase Study
Delivering Constructive Criticism Training Course - Lesson11After the Session (II)
Focus on the FutureMeasuring ResultsWas the Action Plan Followed?If Improvement is Not Seen, Then What?Case Study
Delivering Constructive Criticism Training Course - Lesson6During the Session (II)
Set GoalsBe CollaborativeAsk for a Self-AssessmentAlways Keep Emotions in CheckCase Study
Delivering Constructive Criticism Training Course - Lesson12Wrapping Up
Words from the WiseParking LotLessons LearnedCompletion of Action Plans and Evaluations
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/delivering-constructive-criticism-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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Working remotely has its own challenges. Teleworkers or virtual employees need to develop certain skills such as self-management, organization, communication, and self-motivation to perform excellently in their jobs.The pdtraining Telework and Telecommuting Training Course provides training in setting up your home office, core skillsto work virtually, time management, trust building, overcoming isolation, managing different time zones, and more.This highly valuable and fun training course is available across the U.S., including Atlanta, Baltimore, Boston, Charlotte,Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Telework and Telecommuting Training course schedule by city orclick the Client Site Training tab to receive a free quote for courses delivered at your preferred location.
Telework and Telecommuting Training Outline
Foreword:During the course, participants develop knowledge and skills in organization, planning, management, and communicationspecific to telework and telecommuting. The course offers skills in managing and working in a de-centralized office.
Outcomes:Telework And Telecommuting Training Course provides the tools and knowledge to enhance their work performance.Participants establish the additional work skills needed to be successful in a work-from-home environment.After completing this course, participants will have learned to:
Manage timeOrganize and planDevelop communication skillsSolve problems on their ownStay motivatedUse freedom wiselyLearn accountabilityRecognize and remove bad habitsLearn from mistakes and avoid repetitionBuild flexibility in scheduleBuild trust and rapportUse feedbackBeat isolationSet realistic expectations from family
Telework and Telecommuting Training Course - Lesson 1Getting Started
Housekeeping ItemsPre-Assignment ReviewWorkshop ObjectivesThe Parking LotAction Plan
Telework and Telecommuting Training Course - Lesson 7Organizing and Planning (I)
Plan for Additional StressWhen to Seek HelpBeing Proactive - Not ReactiveEstablish Priorities & Attainable GoalsCase Study
Telework and Telecommuting Training Course - Lesson 2Core Skills Required
Self-ManagementTime ManagementOrganizing and PlanningCommunicationCase Study
Telework and Telecommuting Training Course - Lesson 8Organizing and Planning (II)
Setting Up Your Home OfficeRemove Unneeded or Distracting ItemsWhen Technology FailsDevelop a Normal Working DayCase Study
Telework and Telecommuting Training Course - Lesson 3Self-Management (I)
Solving Problems on Your OwnBeing and Staying MotivatedYou Have More Freedom - Don't Abuse ItYou and Only You are AccountableCase Study
Telework and Telecommuting Training Course - Lesson 9Communication (I)
Stay in the LoopUse the Correct MediumBe Clear and to the PointVirtual Communication Can Be ImpersonalCase Study
Telework and Telecommuting Training Course - Lesson 4Self-Management (II)
Recognize and Remove Bad HabitsReflect on Mistakes and Learn from ThemEstablish Good HabitsBe Assertive with YourselfCase Study
Telework and Telecommuting Training Course - Lesson 10Communication (II)
Open and Frequent CommunicationShare Your InformationHave a Collaborative AttitudeSetting Expectations with Family & FriendsCase Study
Telework and Telecommuting Training Course - Lesson 5Time Management (I)
Build a Little Flexibility into Your ScheduleIdentify and Remove Time WastersWorking with Time ZonesUsing Free Time WiselyCase Study
Telework and Telecommuting Training Course - Lesson 11Additional Challenges
Building Trust & RapportFeeling IsolatedAlways in the OfficeLack of or Less FeedbackCase Study
Telework and Telecommuting Training Course - Lesson 6Time Management (II)
The Urgent/Important MatrixSetting and Sticking to DeadlinesThe Glass Jar: Rocks, Pebbles, Sand & WaterRecognize When You Are ProcrastinatingCase Study
Telework and Telecommuting Training Course - Lesson 12Wrapping Up
Words from the WiseParking LotLessons LearnedCompletion of Action Plans and Evaluations
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/telework-and-telecommuting-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
In-house Training Instant Quote: https://bookings.professionaldevelopmenttraining.com/inhouseex1/quoterequestex1a.aspx
Public Classes - Enrol Now! https://bookings.professionaldevelopmenttraining.com/publicclassbooking.aspx?courseid=2349
Being skilled in handling various kinds of communications helps to manage teams, employees, colleagues, businesspartners, and customers successfully. Training in managing difficult conversations assists in avoiding conflicts, and losingvaluable customers and potential business deals. Difficult conversations can result in positive outcomes if the rightapproach and strategies are applied for handling them.The pdtraining Managing Difficult Conversations Training Course provides you skills to keep control of difficultconversations so that you can successfully steer them to achieve positive outcomes.This dynamic and fun training course is available across the U.S., including Atlanta, Baltimore, Boston, Charlotte,Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Managing Difficult Conversations course schedule by city or clickthe Client Site Training tab to receive a free quote for courses delivered at your preferred location.
Managing Difficult Conversations Training Outline
Foreword:Managing Difficult Conversations require specialized knowledge and skill development because they are tough to handlewithout specialized skills. During this training course, participants develop an understanding of where, when, why andhow to conduct difficult conversations.The goal of this course is to empower professionals to be in control of a difficult conversation at all stages of it so thatthey can achieve the desired outcome. Mastering communication is a necessary skill in the management of humanresources, handling of customers, and team management.
Outcomes:After completing this course, participants will have learned to:
Predict the results of a conversationEstablish the intent of a conversationIdentify the desired outcomeManage their body languageSpeak persuasivelyListen activelyUse probing techniquesAsk the right questions at the right timeEstablish the purpose of a difficult conversationCreate a conversation templateCreate a personalized action planUse communication skills to influence and controlMaintain safety in a conversationChoose an appropriate place for a conversationUnderstand and analyze the other personStay in control of the conversation throughout
Managing Difficult Conversations Training - Lesson 1Course Overview
IcebreakerHousekeeping ItemsWorkshop Objectives
Managing Difficult Conversations Training - Lesson 2Choosing to Have the Conversation
Considering the ConsequencesEstablishing Your Frame of ReferenceEstablishing Positive IntentIdentifying the Desired Outcome
Managing Difficult Conversations Training - Lesson 3Toolkit for Successful Conversations
Managing Your Body LanguageSpeaking PersuasivelyActive ListeningAsking QuestionsProbing Techniques
Managing Difficult Conversations Training - Lesson 4Choosing the Time and Place
Finding a Neutral Meeting PlaceAvoiding TemptationsPicking the Best Day and Time
Managing Difficult Conversations Training - Lesson 5Framework for Difficult Conversations
What’s Your Purpose?Steps for a Difficult ConversationCreating a Conversation Template
Managing Difficult Conversations Training - Lesson 6Staying Safe
Mutual RespectCommon GroundStaying in ControlWhen To Walk Away
Managing Difficult Conversations Training - Lesson 7Testing the Waters
Role Play
Managing Difficult Conversations Training - Lesson 8Wrapping Up
Lessons LearnedCompletion of Action Plans and Evaluations
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/managing-difficult-conversations-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
In-house Training Instant Quote: https://bookings.professionaldevelopmenttraining.com/inhouseex1/quoterequestex1a.aspx
Public Classes - Enrol Now! https://bookings.professionaldevelopmenttraining.com/publicclassbooking.aspx?courseid=2367
