Business and Technology Advice from the World's Top Executives

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    08-Sep-2014
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Each week, senior executives and prominent thought leaders join Vala Afshar and Michael Krigsman on CXOTalk to explore the impact of technology on innovation and disruption in the enterprise. This is a collection of some of the best words of advice these business and technology experts have shared on the show.

Transcript of Business and Technology Advice from the World's Top Executives

  • Prioritize the projects that enhance value. You cannot deal with modern problems using antiquated systems. Creativity needs to come from everywhere, not just the C-level. Stay focused on what moves the needle. RAMON BAEZ @RamonfBaez | HEWLETT-PACKARD SENIOR VP & CIO
  • Seek not to influence, but to be influenced. Its not about where the budget sits, but where the conversation starts. Marketing influence is market strategy built from the influence of others. As marketing fuels up, so does IT and everyone ends up at the same table. JOHN TASCHEK @jtaschek | SALESFORCE.COM VP OF STRATEGY
  • Dont chase shadow IT, chase innovation. Technology is ubiquitous. Embrace social media as a means of doing business. Work at the speed of your customers, not the speed of your processes. ANDI KARABOUTIS @AndiCIOatDell | DELL VP & GLOBAL CIO
  • There are no IT projects, only business projects. Business executives should have higher expectations of IT. CIOs can use social channels to stay current and well informed. Connect to new sources and influential people. KIM STEVENSON @Kimsstevenson | INTEL CIO
  • IT must develop a deeper understanding of the business through collaboration. In order to move forward, you must abandon the past. CIOs must cultivate a culture of agility and customer service. FRANK MODRUSON @Accenture | ACCENTURE CIO
  • Position is what angle you want to take. Message is how you deliver that single position to the audience you want to reach. When can we be digital first, when can we be digital only and when do we need to be digital to be on top? If you focus on what your end customers want everything else takes care of itself. JONATHAN BECHER @jbecher | SAP CMO
  • Its all about the outcome, not who has authority. Good people trump bad organizational structure every time. Spend your time on outcomes. MIKE CAPONE @MikeCaponeADP | ADP CIO
  • IT must enable people who come to work to make a difference and to have an opportunity to contribute. Rapid delivery of quality services bolster strong business partnerships. CIO is a choreographer or a conductor of an orchestra, bringing various services together to co-create value. CASEY COLEMAN @caseycoleman | General Services Administration CIO
  • The foundation of crowdsourcing is built on trust. Trust the crowd. Social amplifies voices and choices. CIOs must empower CMOs to focus outwardly. Luck favors the people who are willing to grind it out. GUY KAWASAKI @GuyKawasaki | ALLTOP FOUNDER
  • CIO owns the platforms to deliver Big Data, but the CMO owns the results of Big Data. The source of influence is becoming the source of education be the source of influence. The market is moving in the direction of ad-hoc decision support CMO and CIO must collaborate to deliver value. MIKE FAUSCETTE @mfauscette | IDC GROUP VP
  • The last decade of the enterprise was defined by mass collaboration, the next decade will be defined by mass integration. IT should be the information enabler. If you're not the simplest solution, you're the target of one. History repeats itself in the technology industry. Pay attention to where customers are going. AARON LEVIE @levie | BOX CO-FOUNDER & CEO
  • Continuously add value to a customers experience. Dont forget the importance of face-to-face interactions. Deliver integrated campaigns for a multi-touch world. CHIP COYLE @Infor | INFOR CMO
  • Social media cuts through organizational hierarchy. Technology is bigger than IT. Ideas do not become reality without CMO and CIO collaboration. MARK P. McDONALD @markpmcdonald | GARTNER GROUP VP
  • Know your customers. IT infrastructure is a business asset. Big Data rewards customer engagement. FRED KIRSCH @Fred_Kirsch | KRAFT SPORTS PRODUCTIONS VP OF CONTENT
  • Great culture attracts great employees. Answer customers questions before they ask. Content can be the magnet that pulls new customers in. BRIAN HALLIGAN @bhalligan | HUBSPOT CEO
  • Maintain a winning attitude. Cultivate a culture of teamwork across all departments. Adore what you do. Passion drives excellence. JAY WESSEL @celtics | BOSTON CELTICS CIO
  • You can't default to "yes" or "no," you need to be strategic in your decisions. Take care of the basics, then take care of the parts that help the business. Theories are no match for field experience. BEN HAINES @bhaines0 | PABST BREWING CO. CIO
  • Know what your customer wants and deliver it. Build upon social interactions. Learn to read between the lines of data analytics. LAUREN BROUSELL @LBrousell | CIO MAGAZINE STAFF WRITER
  • Dont speak at people, engage with them. People want to know youre listening. Customers are your best influencers. Choose your influencers wisely. STEVE GILLMOR @stevegillmor | SALESFORCE.COM HEAD OF TECH MEDIA STRATEGY
  • CIO is an internal coach, bringing innovation and ideas to the business, orchestrating the use of various technologies. Promote an open and adoptive culture. The relationship between the CIO and CMO is key to digital business transformation. ANDREW WILSON @Accenture | ACCENTURE CIO
  • The centerpiece of your world is your customers. Encourage your customers to engage their networks on your behalf. Communities extend the shelf life of social interactions. WENDY LEA @WendySLea | GET SATISFACTION CEO
  • Convince your colleagues that working together will yield stronger systems. IT no longer has the option to say, It is what it is. If youre given a shot, take it. MARC TOUITOU @SFCityCIO | CITY OF SAN FRANCISCO CIO
  • Put the right people in the right place doing the right things. Nobody wins on their own. You need a great team behind you. When collaborating, find people with the right skills. SHAWN PRICE @ShawnPrice1000 | SUCCESSFACTORS PRESIDENT
  • Leaders know how to put together the right teams. Success depends on best use of individual talent to support the team. An assist is as important, if not more, than scoring. JO JO WHITE @celtics | BOSTON CELTICS FORMER NBA PLAYER
  • Business model innovation is just as important as technology innovation. Solve customers problems, not yours. Social media marketing must be handled in-house. EVANGELOS SIMOUDIS @esimoudis | TRIDENT CAPITAL SR. MANAGING DIRECTOR
  • Digital Business Transformation is hard because humans are involved. Innovation and technology are important in any business strategy discussion. The CIO must ensure that the technology supports the brands mission. Build trust in your brand. RAY WANG @rwang0 | CONSTELLATION RESEARCH INC. FOUNDER
  • Be open to innovation. Social accelerates contribution. Default to the cloud. To better the customer experience, you must fully understand it. JOANNA YOUNG @unhcio | UNIVERSITY OF NEW HAMPSHIRE CIO
  • Mobile-first is expected. Use social media as your personal learning network. You cannot stay relevant with a command-and-control mindset. Collaborate to co-create value. PHIL KOMARNY @PhilKomarny | SETON HILL UNIVERSITY VP IT & CIO
  • Culture eats strategy. Mobile first, social always. To stay relevant, be part of the conversation. STEPHEN DIFILIPO @S_dF | CECIL COLLEGE VP & CIO
  • It all comes down to culture and purpose. We are in the age of advocacy. Skills can be taught, passion cant. Engage your brand advocates. EKATERINA WALTER @Ekaterina | BRANDERATI CO-FOUNDER & CMO
  • Marketing has become fragmented, empower advocates. Influence is not scientific, its talking to people. If you have to tell someone you are influential, you are not. ANDREW GRILL @AndrewGrill | IBM GLOBAL PARTNER, SOCIAL BUSINESS
  • Social media enhances communication effectiveness. IT needs to be accessible. React fast and move priorities to meet customers demands. KELLY WALSH @EmergingEdTech | THE COLLEGE OF WESTCHESTER CIO