Business Analytics - The Great Divide - New Hire … data-eProseed...Effective resource utilization,...
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Transcript of Business Analytics - The Great Divide - New Hire … data-eProseed...Effective resource utilization,...
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Oracle BPMBusiness and Technology Overview
Geoffroy de LamalleCEO – Oracle ACE DirectorJuly 2014
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
• Change in Regulations
• Change in Competition
• New products & services
• Customer issues
• Change in company policies
Need to Adapt and React
Business Success Requires Responsiveness
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Responsiveness Requires Visibility, Agility and Efficiency
Real-time visibility into business events and processes
Monitoring Dashboards and alerts increase visibility and operational confidence
Results – Timely actions, Lower risk , Compliance, Financial accountability, Lower capital reserves
Visibility
Ability to change with business environment
Adaptable processes and granular services, rules enable dynamic change
Results - New revenue growth, market share growth, increased competitiveness, low risk, tactical triage
Agility
To do more with less resources
Reducing manual tasks, cycle times and bottlenecks
Results - Reduced Cost, Improved productivity/ROI, Effective resource utilization, Better quality / service
Efficiency
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
BPM Delivers Responsiveness
• BPM: An explicit approach to modeling, automating, measuring and optimizing business processes across organizational divisions, systems and applications
Visibility Efficiency
Agility
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Integrated Business Process
Allows Developers, Architects, and LOB to:
• Automate processes across applications
• Easily modify such processes
• Structure collaborative processes and tasks
• Orchestrate multi-channel customer interactions
• Make relevant business insight available to the masses
• Make upgrade safe customization to applications
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Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Collaboratively Developed by Business & ITWhat-You-Model-Is-What-You-Execute
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
One BPM Product for All Process Flavors
People
DocumentsDecisions
Systems
Events
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Business Driven Modeling
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
MODEL-TO-EXECUTE:MODEL, SIMULATE, IMPLEMENT, PLAY, AND DEPLOY COMPLETELY FROM WITHIN COMPOSER
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Process Composer
Business analysts can capture the process
Or import existing process from Visio etc.
Share models and collaborate
Manage snapshots
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Built in Business Rules
Decision Tables
If-Then Rules
Localizable
Business vocabulary
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Simulation
Run simulations to do what-if analysis
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Web Forms
Business analysts can define the forms
Forms can be previewed within Composer
If needed, developers can enrich behavior using JavaScript
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Work Management
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Customizable and Personalizable Workspace
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Process SpacesPre-integrated with WebCenter
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Model Governed Flexibility
Re-route
Reassign
Delegate
Request information
Escalate
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Delegation and Absence Management
Rule based reassignment or delegation
Vacation rules
View based delegation
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Process Owner View
Business friendly audit trail
Alter Flow
Search for instances
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• Instance Patching
– Migrate all in-flight instances to patched process definition
• Instance Revisioning (11.1.17)
– Deploy new process revision and selectively migrate in-flight instances. Specify migration plan for bulk migration
– Run feasibility report to identify which instances can be automatically migrated to new version without user intervention
Robust Process Management
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Case Management
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
ADAPTIVE CASE MANAGEMENT IS A BUILT-IN FEATURE OF BPM 11.1.1.7 SUPPORTING FLEXIBLE, UNSTRUCTURED, AND USER-DRIVEN CASE PROGRESSION
Adaptive Case Management
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Adaptive Case Management
Case Activities, Events,
Stakeholders and Permissions
Runtime management of
above concepts
User driven task
decomposition
CMIS support to work with
multiple content stores
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Integrated Content Management
• Tight integration with Content management systems• Document workflow • Third-party content integration with CMIS
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
• Manages all file types
– Photoshop, EPS, JPEG, TIFF, BMP, Quicktime, Real, Windows Media, AVI, MP3, etc.
• Multiple renditions, multiple uses
• Automatic conversion for viewing all images -- even legacy formats
• Easy search and retrieval
– Thumbnails, storyboards, and closed caption
With Robust Digital Asset Management
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Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Process Spaces - Instance/Case Space
Documents specific to this Fraud Investigation
Discussions on this Fraud investigation
Audit trail for this process instance
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Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Activity Guides for Case Processing
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Process Analytics
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
End-to-end Process Analytics
Operational Monitoring
•Process Admins- Monitoring the health of the multiple business processes
Actionable Insights
•Business Analysts – KPI Monitoring
•Process Admins- Smooth functioning of the system
•Executives – Visibility into business process to make tactical decisions
Process Optimization
•Process Developer s & Business Analysts -Improvement s to process execution
•Pattern Detection
Process Intelligence
•Business Analyst s- Strategic Analysis, Trend Analysis
•Executives- Visibility into business process to make strategic decisions
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Operational Monitoring
BPM Workspace
• Standard Dashboards– Workload by process & participant– Performance by process & participant
• Dimensional drill-down– Process to activities– Participant to processes
• Instance drill-down– In-built data security
• Detailed audit trail (both tabular and graphical) of execution path of the process instance to analyze execution pattern
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Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Actionable Business Insights
Monitor business processes & services in real-time
Key Performance Indicators (KPIs) Service-Level Agreements (SLAs)
Analyze events as they occur
Correlate events & KPIs Identify trends as they emerge Alert users to bottlenecks & solutions
Act on current conditions
Event-driven alerts Real-time dashboards Wizard driven event-condition-action BPEL/BPMN processes & web services
integration
Oracle BAM
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Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Process Optimization
BPM Studio or Process Composer• Interactive Simulation
• Simulations include real runtime data
• Simulation Charts– Time: Average, min and max wait time,
average processing time, etc– Cost: Total cost of running a simulation, break
down by activities, etc– Units: Instance workload metrics (such as
backlog of instances, how many have been processed, etc)
• Simulation Reports– Possible to export metrics to HTML output– Raw data can be exported to CSV format
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Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Process Intelligence
BPM Process Model Process Aware BI Dashboards
BPM STAR Schema Map BPM STAR Schema to BI Model
Process Intelligence using Oracle OBIEE
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Time-to-Value with Process Accelerators
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Domain Knowledge
Embodies Best Practices
Designed with Customers
Pre-built
Extensible
Product Grade
Pre-built Best Practice Processes
Process AcceleratorsOracle BPM
Oracle Process Accelerators
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Process Accelerator Delivered Components
Process models
Business Rules
Business Dashboards
Rich User Interaction
Business services
Preconfigured roles
Data model
Extensibility mechanisms
Documentation
UPK (learning) contentUCM
Content MgtProcess
AnalyticsUser/RoleDirectory
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Process Accelerators
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Customer Stories
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Summary
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
End-to-end Business Visibility
BAM
Full Palette BPMOracle BPM 11g is a Complete Application Extension Platform
Dynamic policies & Decision Logic
Business Rules
Build Rich Process Interaction
ADF, ADF Mobile
Business Analyst Modeling & Simulation
Process Composer, BPM Studio
Collaborative Business Interfaces
Process Spaces
Manage Approval Flows
Sophisticated Human Workflow
Leverage Existing Applications
Adapters, Service orchestration
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Summary
Facilitates Business-driven design through business friendly
tools
Provides the ability to customize and extend applications easily
via Templates
Facilitates building an agile application using Rules and Rule
based task routing
Supports User-centric design through ADF and ADF mobile support
Intelligent Business Operations and end to end visibility through
Process Analytics