Bulletin No.: Date: November 2015 Recall Bulletin · Page 4 November 2015 Bulletin No.: 15791A 4....

Copyright 2015 General Motors. All Rights Reserved.

Recall BulletinBulletin No.:

Date:15791ANovember 2015

PRODUCT SAFETY RECALLSUBJECT: Power Window Master Switch Failure

MODELS: 2009-2010 Pontiac Vibe

This bulletin is being revised to update the Part Information section text. Please discard allcopies of bulletin 15791.

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used itemof motor vehicle equipment (including a tire) covered by this notification under a sale or leaseuntil the defect or noncompliance is remedied.

CONDITION

Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2009and 2010 model year Pontiac Vibe vehicles. The Pontiac Vibe was manufactured by New UnitedMotor Manufacturing (NUMMI), a joint venture between Toyota and GM.

The Power Window Master Switch assembly (PWMS assembly), which controls the windows forthe driver and passengers, is located in the driver's door. The switches that control thepassenger's windows in the PWMS assembly may overheat and possibly cause a fire.

CORRECTION

Dealers are to inspect the PWMS assembly and apply a specialized grease that prevents thecondition from occurring. In limited instances, based upon the results of the inspection, thePWMS assembly circuit board may also be replaced.

VEHICLES INVOLVED

All involved vehicles are identified by Vehicle Identification Number on the Investigate VehicleHistory screen in GM Global Warranty Management system. Dealership service personnelshould always check this site to confirm vehicle involvement prior to beginning any requiredinspections and/or repairs. It is important to routinely use this tool to verify eligibility becausenot all similar vehicles may be involved regardless of description or option content.

For dealers with involved vehicles, a listing with involved vehicles containing the completevehicle identification number, customer name, and address information has been prepared andwill be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports.Dealers will not have a report available if they have no involved vehicles currently assigned.

The listing may contain customer names and addresses obtained from Motor VehicleRegistration Records. The use of such motor vehicle registration data for any purpose otherthan follow-up necessary to complete this recall is a violation of law in severalstates/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.

November 2015 Bulletin No.: 15791A

PART INFORMATION

Parts required to complete this recall are to be obtained from General Motors Customer CareandNormal orders should be placed on a DRO = Daily Replenishment Order. In an emergencysituation, parts should be ordered on a CSO = Customer Special Order. A quantity limiter maybe in effect.

The grease applicator (GM part number 19205539) required for this service procedure wasoriginally specified in previous GM recall 12071. Please locate and use this applicator tofacilitate the repair of vehicles requiring grease application. One applicator can be used to repairall involved vehicles. Since a limited number of applicators are currently available dealers whohave previously ordered and can locate the applicator should not order an additional tool.

Part Number Description Quantity/Vehicle19205538 BOARD,FRT S/D LK ACTR CIRC 1 (if req'd)

19205540 GREASE, MULTI-PURPOSE(one tube will service 15 vehicles)

As Needed(submit as Net

Item)

19205539 APPLICATOR, GREASE(one time purchase only will be used for all vehicles)

1(can be used for

all vehicles)19205541 BOLT,FRT S/D WDO SW 3

SERVICE PROCEDURE

Preliminary Accessory Switch Operation CheckCheck the following operations of the accessory switch:

Lock and unlock switch operation

Up and down operation for each window

Automation function of AUTO switch

Window lock switch operation

If any of the above operations do not perform correctly, diagnose and repair as outlined in SI.Note: If an issue is found in a component other than the accessory switch, the repair of thecomponent WILL NOT be covered under this campaign.

Accessory Switch InspectionImportant: Replace the accessory switch assembly ONLY if:

Damage (hole or deformation) is visible on the outside of the switch housing.

Damage is confirmed on the inside of the housing preventing smooth operation of theswitch levers.

Damage is confirmed on the base to which the circuit board mounts.If none of these conditions are found during the inspection, DO NOT replace the switchassembly. The accessory switch assembly DOES NOT need to be replaced if the visible


damage is isolated to the circuit board. A very small number of vehicles will requireswitch assembly replacement.

1. Remove the accessory switch assembly.1.1 Using a taped flat bladed tool, gently disengage the clip and the seven retainers of the

side door accessory switch mounting plate, and slide rearward from the front side doortrim.

1.2 Disconnect the electrical connector.1.3 Remove the three screws and the accessory switch from the mounting plate.

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2. Check all switches (1) that do not have AUTO function (2) for the catching condition.Note:

All switches that ARE NOT AUTO MUST be inspected.

The switches MUST be operated slowly otherwise the catching cannot be noticed.

The switches MUST be operated with two fingers otherwise the catching cannot benoticed.

The switches may feel unsmooth this DOES NOT mean the switch is no good.

3021149OK-GoodNG-No Good

3. Operate each switch in the up direction, and then slowly return the switch using twofingers.


4. Operate each switch in the down direction, and then slowly return the switch using twofingers.

If none of the switches are catching, proceed to the Check Resistance of the Switchesprocedure in the bulletin.

If one or more of the switches are catching, replace the accessory switch circuit board.For removal, refer to steps 1-4 of the Check Resistance of the Switches procedure inthis bulletin. For installation, refer to the Switch Reassembly procedure in this bulletin.DO NOT reuse the screws that have been removed, new one-way screws MUST beused.

Check Resistance of the SwitchesImportant:

Removing the lock button while it is turned ON may damage the switch.

To prevent damage, Do Not use tools.


1. Turn the window lock switch to the OFF position.2. Pull the button up to remove it from the switch assembly.

Important: DO NOT reuse the screws that have been removed, new one-way screwsMUST be used.

3. Remove the switch circuit board screws. Discard the screws.


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4. Lift the switch board straight up to remove it.

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5. ches that do not have AUTO function.6. Align the switch pin with the center line on all AUTO function switches.Important:

If the AUTO switches are not aligned correctly, the readings may be inaccurate

The switches MUST be in this position when checking the resistance. This is the OFFposition. If the switch is in any other position, the readings will be incorrect.

ALL switches that ARE NOT AUTO MUST be checked.

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7. Push the window lock button so that it is in the down position.


Important: If the window lock button is not in the down position, the readings may beinaccurate.8. Perform the ZERO calibration function on the DVOM.


9. Measure the resistance between points A-B and points B-C.Important:

If the ZERO calibration function is not performed, the readings may be inaccurate.

Set the DVOM to the maximum resistance range.

DO NOT touch any metal other than the points A, B, C on the circuit board whenchecking resistance.

The points being checked are small, confirm the probes are contacting the correctpoints


ALL switches that ARE NOT AUTO MUST be checked.10. Record the resistance readings.

If the resistance value for ALL switches is infinite, fill the switches with grease. Referto the Grease Application procedure in this bulletin.

If one or more resistance value IS NOT infinite, replace the accessory switch circuitboard. Refer to the Switch Reassembly procedure in this bulletin.

Important: Replace the accessory switch assembly ONLY if:

Damage (hole or deformation) is visible on the outside of the switch housing.

Damage is confirmed on the inside of the housing preventing smooth operation of theswitch levers.

Damage is confirmed on the base to which the circuit board mounts.If none of these conditions are found during the inspection, DO NOT replace the switchassembly. The accessory switch assembly DOES NOT need to be replaced if the visibledamage is isolated to the circuit board. A very small number of vehicles will require switchassembly replacement.

Grease ApplicationNote:

Approximately 0.5 to 0.9 ml of grease will be needed for each circuit board assembly.

One tube contains 15 ml of grease and will remedy approximately 15 vehicles.

3021171

1. With the cap on, shake the tube of grease to confirm the grease is at the mouth of thetube.

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2. Attach the adapter to the tube of grease.


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3. Screw the syringe onto the adapter.4. Gently squeeze the tube while pulling up on the plunger to fill the syringe.

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5. Remove the syringe from the adapter and screw on the nozzle.Important: ALL switches that ARE NOT AUTO MUST be greased.

3021177

6. Position the switches. Slide the switch pins all the way to the front.Note: The grease may overflow through the back side of the switch, this is acceptable.

3021179


7. Insert the nozzle in hole 1 as far as it will go and fill the hole with grease. Fill the switchuntil the grease begins to slightly overflow.

3021195


9. Wipe up any excess grease from the switches.

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10. Reposition the switches. Slide the switch pins all the way to the rear.Note: The grease may overflow through the back side of the switch, this is acceptable.

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3021206


13. Wipe up any excess grease from the switches.14. Store the syringe set to be used on future vehicles. Store in a location free from dust and

debris.Switch Reassembly

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1. Place the window lock button in the up position.Important: If the switch pins are not aligned, the switches will not operate correctly afterreassembly.2. Position the switches. Align all switch pins with the marks as shown in the illustration

below.

3021208

3. Carefully position the circuit board into the switch case avoiding misaligning the switchpins.


Important: DO NOT install the screws to secure the circuit board until completing theoperation checks described below.



4. While holding the circuit board in the switch case, check the operation of the switches. Themovement up/down and lock/unlock position should be equal in both directions.

If movement is equal in ALL switches, the circuit board is positioned correctly.Proceed to step 5.

If movement in one or more switch IS NOT equal, one or more switch pin ismisaligned. Repeat steps 2-4.


3021214

5. Install the one-way screws.

3021215

6. Install the window lock button. Press the lock button firmly until a snap is heard.7. Install the accessory switch assembly to the mounting plate.8. Install the three screws.9. Connect the electrical connector.10. Slide the side door accessory switch mounting plate forward to engage the clip and the

seven retainers to the front side door trim.11. Confirm the following operations of the accessory switch:

Lock and unlock switch operation

Up and down operation for each window

Automation function of AUTO switch

Window lock switch operation

switch (headlights must be on to confirm)

CUSTOMER REIMBURSEMENT - For US

Customer requests for reimbursement of previously paid repairs for the recall condition are tobe submitted to the dealer by November 30, 2017, unless otherwise specified by state law. Ifthis is not convenient for the customer, the customer may mail the completed CustomerReimbursement Request Form and all required documents to the GM Customer AssistanceCenter.

All reasonable and customary costs to correct the condition described in this bulletinshould be considered for reimbursement. Any questions or concerns should be reviewedwith your GM representative prior to processing the request.

When a customer requests reimbursement, they must provide the following:

A completed Customer Reimbursement Request Form. This form is mailed to thecustomer or can be obtained through GM GlobalConnect.

The name and address of the person who paid for the repair.

Paid receipt confirming the amount of the repair expense, a description of the repair, andthe person or entity performing the repair.


IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 daysof receipt. If a reimbursement request is approved, the dealer should immediately issue a checkto the customer and submit an appropriate warranty transaction for the incurred expense. If areimbursement request is denied, the dealer MUST provide the customer with a clear andconcise explanation, in writing, as to why the request was denied. The bottom portion of theCustomer Reimbursement Request Form may be used for this purpose. If the denial was dueto missing documents, the customer can resubmit the request when the missing documents areobtained, as long as it is still within the allowed reimbursement period.

Warranty transactions for customer reimbursement of previously paid repairs are to be submittedas required by GM Global Warranty Management. Additional information can also be found inWarranty Administration Bulletin 11-00-89-004.

CUSTOMER REIMBURSEMENT - For Canada

Customer requests for reimbursement of previously paid repairs to correct the conditiondescribed in this bulletin are to be submitted to the dealer prior to or by November 30, 2017.

When a customer requests reimbursement, they must provide the following:

- Proof of ownership at time of repair.

- Original paid receipt confirming the amount of unreimbursed repair expense(s) (includingService Contract deductibles), a description of the repair, and the person or entityperforming the repair.

All reasonable and customary costs to correct the condition described in this bulletin should beconsidered for reimbursement. Any questions or concerns should be reviewed with your GMrepresentative prior to processing the request.


WARRANTY TRANSACTION INFORMATION

Submit a transaction using the table below. All transactions should be submitted as a ZFATtransaction type, unless noted otherwise.

Labor Code DescriptionLaborTime

NetItem

9101856 Switch Inspection and Replace Circuit Board 0.3 N/A9101894 Switch Inspection, Resistance Check, and Replace Circuit

Board0.4 N/A

9101895 Switch Inspection, Resistance Check, and GreaseApplication

0.7 *

9101896 **Customer Reimbursement Approved 0.2 ***9101897 Customer Reimbursement Denied - For US dealers only 0.1 N/A9101898 ****One Time Charge for Grease Applicator N/A N/A

* Enter the actual cost of the grease required to complete the repair, not to exceed $0.41USD, $0.56 CAD.

** Customer reimbursement will not close this recall. The service procedure must also beperformed on the vehicle.

***customer.

**** The grease applicator required for this service procedure was originally specified inGM recall 12071. Please locate and use this applicator to facilitate the repair ofvehicles requiring grease application. One applicator can be used to repair allinvolved vehicles. Since a limited number of applicators are currently availabledealers who have previously ordered and can locate the applicator should not orderan additional tool. Dealers are to submit one time only for the purchase of theapplicator.

CUSTOMER NOTIFICATION

General Motors will notify customers of this recall on their vehicle (see copy of customer letterincluded with this bulletin).

DEALER RECALL RESPONSIBILITY For US and Export (US States, Territories,and Possessions)

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used itemof motor vehicle equipment (including a tire) covered by this notification under a sale or leaseuntil the defect or noncompliance is remedied.

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subjectto a recall of this type must be adequately repaired within a reasonable time after the customerhas tendered it for repair. A failure to repair within sixty days after tender of a vehicle is primafacie evidence of failure to repair within a reasonable time. If the condition is not adequatelyrepaired within a reasonable time, the customer may be entitled to an identical or reasonablyequivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowancefor depreciation. To avoid having to provide these burdensome remedies, every effort must bemade to promptly schedule an appointment with each customer and to repair their vehicle assoon as possible. In the recall notification letters, customers are told how to contact the US


National Highway Traffic Safety Administration if the recall is not completed within a reasonabletime.

DEALER RECALL RESPONSIBILITY All

All unsold new vehicles in dealers' possession and subject to this recall must be held andinspected/repaired per the service procedure of this recall bulletin before customers takepossession of these vehicles.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless ofmileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for whichthere is no customer information indicated on the dealer listing, are to be contacted by the dealer.Arrangements are to be made to make the required correction according to the instructionscontained in this bulletin. A copy of the customer letter is provided in this bulletin for your use incontacting customers. Recall follow-up cards should not be used for this purpose, since thecustomer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in yourdealership for service in the future, you must take the steps necessary to be sure the recallcorrection has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions thatmay occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies toyour vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We SupportVoluntary Technician

Certification


IMPORTANT SAFETY RECALLNovember 2015

This notice applies to your vehicle, VIN: _____________________________________

Dear General Motors Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Toyota has decided that a defect which relates to motor vehicle safety exists in certain 2009-2010 model year Pontiac Vibe vehicles

The Pontiac Vibe was manufactured by New United Motor Manufacturing, Inc. (NUMMI), ajoint venture between Toyota and GM. As a result, GM is conducting a safety recall. Weapologize for this inconvenience. However, we are concerned about your safety andcontinued satisfaction with our products.

I M P O R T A N T Your vehicle is involved in GM recall 15791. Schedule an appointment with your GM dealer. This service will be performed for you at no charge.

Why is yourvehicle beingrecalled?

The Power Window Master Switch assembly (PWMS assembly),which controls the windows for the driver and passengers, is locatedin the driver's door. The switches that control the passenger'swindows in the PWMS assembly may overheat and possibly causea fire.

What will wedo?

Your GM dealer will inspect the PWMS assembly and apply aspecialized grease that prevents the condition from occurring. In alimited number of instances, based upon the results of theinspection, the PWMS assembly circuit board may also be replaced.This service will be performed for you at no charge. The inspectionand application of the specialized grease will take approximately 1hour. However, because of service scheduling requirements, it islikely that your dealer will need your vehicle for a longer period oftime.

What shouldyou do?

You should contact your GM dealer to arrange a serviceappointment as soon as possible.

In the meantime, if the passenger window switches in the PWMSassembly begins to feel uneven or "notchy" when they are operated,it may be an indication that your switch is not operating properly.Please make an appointment as soon as possible with your GMdealer to have the PWMS assembly inspected. If it is determinedthat the switch is not operating properly due to this condition, theassembly will be repaired at no charge to you.


Do not attempt to make repairs by applying commercially availablechemicals (for example, lubricants or cleaners) into the PWMSassembly. Doing so may cause the PWMS assembly to smoke,melt, or under some circumstances, cause a fire. In the eventcommercially available chemicals have already been applied to thePWMS assembly, please make an appointment with your dealer assoon as possible to have the PWMS assembly inspected.

Did you alreadypay for thisrepair?

Even though you may have already had repairs for this condition,you will still need to take your vehicle to your dealer for additionalrepairs. If you have paid for repairs for the recall condition, pleasecomplete the enclosed reimbursement form and present it to yourdealer with all required documents. Working with your dealer willexpedite your request, however, if this is not convenient, you maymail the completed reimbursement form and all required documentsto Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must bepresented to your dealer or received by the ReimbursementDepartment by November 30, 2016, unless state law specifies alonger reimbursement period.

Do you havequestions?

If you have questions or concerns that your dealer is unable toresolve, please contact the appropriate Customer Assistance Centerat the number listed below.

Division Number Text Telephones(TTY)

Pontiac 1-800-762-2737 1-800-833-7668Puerto Rico English 1-800-496-9992Puerto Rico Español 1-800-496-9993

Virgin Islands 1-800-496-9994GM Medium Duty Truck 1-800-862-4389

If after contacting your dealer and the Customer Assistance Center, you are still not satisfiedwe have done our best to remedy this condition without charge and within a reasonable time,you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The NationalHighway Traffic Safety Administration Campaign ID Number for this recall is 15V689.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward acopy of this notice to the lessee within ten days.

Jeffrey M. BoyerVice PresidentGlobal Vehicle Safety

EnclosureGM Recall #15791

Bulletin No.: Date: November 2015 Recall Bulletin · Page 4 November 2015 Bulletin No.: 15791A 4....

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