Building Organizational Momentum During DFSS Deployment
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Building Organizational Momentum During DFSS Deployment The 7 Breakthroughs Mark Pomeroy Director, R&D Ethicon Endo-Surgery, Inc.
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Transcript of Building Organizational Momentum During DFSS Deployment
Building Organizational MomentumDuring DFSS Deployment
The 7 Breakthroughs
Mark Pomeroy
Director, R&DEthicon Endo-Surgery, Inc.
DFSS Deployment Requires Significant Change
Internalization
T I M EStatus Quo Vision
CO
MM
ITM
EN
T
High
ContactLow
Awareness
Understanding
Positive Perception
Adoption
Institutionalization
Commitment Curve
Change Adoption
Source: Everett Rogers Diffusion of Innovations 1962
Innovators
Early Adopters
Early Majority Late Majority
Laggards
Productivity Impact
Betrayal
Denial
Identity Crisis
Search for Solutions
Perform
Source: Karl Schoemer, President and Founder, VisionQuest
Performance
Time
Internalization
T I M EStatus Quo Vision
CO
MM
ITM
EN
T
High
ContactLow
Awareness
Understanding
Positive Perception
Adoption
Institutionalization
Commitment Curve
Internalization
T I M EStatus Quo Vision
CO
MM
ITM
EN
T
High
ContactLow
Awareness
Understanding
Positive Perception
Adoption
Institutionalization
Commitment Curve
DRIVE MOMENTUM
So, how do you get there?
Change Management Model
Training
Process Utilization = Successful Deployment
Communication
Sustain
Y
x1
x2
x3Integration
x4
Leadership
x5
Y = f(x)
Seven Breakthroughs
OPEN
Seven Breakthroughs
1 Common Vocabulary
Glossary
Customer Requirements are customer voices translated into measurable, tangible requirements that we can validate with the customer. Adding a metric and target to a customer requirement yield a performance level requirement.
Customer Requirements
Performance level requirements are requirements at the performance level (in customer terms) that can be directly traced to VOC needs. These include requirements necessary to develop and deliver the product, as well as those critical to the fulfillment of the Customer needs.
Performance Level Requirements
Critical-to-Quality (CTQ) refers to performance requirements that are critical to the fulfillment of customer needs.(Eg. CTQ’s are those requirements which will allow us to set our product apart from our competitors or are new, unique or difficult.) CTQ’s must be measurable with targets and ranges.
CTQs
The Voice of the Customer is the general input you receive from the customer, including images, needs, and requirements. Generally, VOC will need to be translated into measurable, prioritized customer requirements
Voice of the Customer (VOC)
DescriptionTerms
Seven Breakthroughs
1 Common Vocabulary
2 One Pile
Integrated Product Development Process
Compliance & Controls DFSS Management
Review
Seven Breakthroughs
1 Common Vocabulary
2 One Pile
3 JIT Teams
Classroom
Seven Breakthroughs
1 Common Vocabulary
2 One Pile
3 JIT Teams
4 Leadership Training
Successful Leader EngagementTop
Down
ContentFocus
BottomUp
OrganizationFocus
Upper Management
Learns
UpperManagement
Leads
Total Quality Development - Clausing
EmployeeInvolvement
Enhancement
Core GroupBrings in
DFSS Team
Seven Breakthroughs
1 Common Vocabulary
2 One Pile
3 JIT Teams
4 Leadership Training
5 Assessments
Phase: Define Measure Analyze Design Design VerifyDeliverable: NPD CTQ's Concept Selection Transfer CTQ Scorecard CTQ Scorecard
Charter Defined CTQ's, cascade Functions Predicted Capability Actual Capability
ProjectA 1 1 3 not assessed yet not assessed yet not assessed yetB 1 2 2 3 4 not assessed yetC 2 3 3 3 3 3D 2 5 4 4 4 4E 2 4 2 3 3 not assessed yetF 3 5 5 5 not assessed yet not assessed yetG 4 5 3 4 3 4H 5 5 4 4 5 4I 3 4 3 3 3 3J 2 3 3 3 4 not assessed yetK 3 3 not assessed yet not assessed yet not assessed yet not assessed yetL 3 not assessed yet not assessed yet not assessed yet not assessed yet not assessed yetM 3 4 4 3 3 not assessed yetN 3 3 3 3 3 not assessed yet
Rating Scale:
Design For Six Sigma Team Assessments
5 could be a benchmark for other teams
1 no demonstration
2 very little demonstration
3 fair amount of demonstration
4 very good demonstration
Assessment Scorecard
Seven Breakthroughs
1 Common Vocabulary
2 One Pile
3 JIT Teams
4 Leadership Training
5 Assessments
6 Infrastructure
Blackbelt Rotation
Subject Matter Expert Network
- Tools & Methods Support
Benchmark Inside & Outside
Continuous Improvement Activities
Six Sigma Department
Website Content
Website Maintenance
DFSS Sustaining Structure
Project Commitment Metrics (DFSS drill down)
Activities and accountabilities
DMADVV GB Train & Project Records
Team Assessments – transition to Sponsor lead
Seven Breakthroughs
1 Common Vocabulary
2 One Pile
3 JIT Teams
4 Leadership Training
5 Infrastructure
6 Assessments
7 Independence Day
Celebrate DFSS Independence!
Current Sustaining Mode
• Multi-Functional DFSS Deployment Team
• Single Black Belt
• Outside Consultants provided by R&D Dept.
• Subject Matter Experts
• Facilitator-led workshops • Periodic Green- and Black-Belt Training
• DFSS Core Team/Consultant Mentorship
• PE organization. DFSS website w/ training material, tools, and templates
What will be different?
Independence Day
• Focused Team Assessments • “Continuous” Sponsor and VP Assessment
It’s not easy…
But well worth the effort!
You must be the change you wish to see in the worldMohandas Gandhi
