Building a Culture to Exceed Customer & Employee Expectations

Integrity, Respect & Responsibility

Building a Culture to Exceed Customer & Employee Expectations

About My Company

What We DoNational technology & security executive networking, marketing & events company

Deliver programs & custom events that enable formation of relationships

Connect, Collaborate, Celebrate

How We Did ItBegan with core program – ISE® Program Series & Awards

Expanded offerings around our core competencies

Expanded face-to-face toinclude virtual offerings

About My Company

About My Company

Where Are We NowISE® Programs is nationally acclaimed as North America’slargest recognition programfor security professionals

Delivered 90+ events in 2013

Delivered 31 to date & ontarget to deliver 101 in 2014

My Journey

Good-bye Boston, Hello AtlantaSnowmageddon – trapped in car for 5 hours

Moved to Atlanta

Met Betsy Cagle

Started working at UserTech

My Journey

Women in TechnologySurrounded myself with incredible women

Mentored me & took me under their wing

Enjoyed bring people together through face-to-face recognition programs &executive-oriented educational programs

My Journey

Launch of T.E.N.Fell in love with InfoSec industry

Launched second company solo in down economythe old-fashioned way

Cash-flow positive, profitable

My Journey

Launch of T.E.N.Built on foundation of what I loved in bringing people together

Principles of integrity, respect & transparency

Learn from past challenges, get it in writing, look forward, focus on success

Character of T.E.N.

Virtual company of mostly women

Unrivaled dedication to program excellence & customer service

Attitude & spirit thatdifferentiates T.E.N.

Cooperative “get it done”spirit

Building a Culture to Exceed Customer & Employee Expectations

Tests of integrity

Respect is earned, not guaranteed

Responsibility lies with each of us

Test of Integrity

Unique Client Situations“Coke” & “Pepsi” as clients

Client requests that go beyond the boundaries & “test the system”

Create a level playing field withoutpicking sides

Maintain consistency & confidentiality

Test of Integrity

Operate with IntegrityEasy to get angry – all downside

Take the high road – rise above, move forward & do the right thing

Stand by your principles,people will respect you for it

Respect is Earned, Not Guaranteed

Respect Through TruthEngaging with clients

Sounding board for personal &professional friends

Feedback & guidance to employees


Respect Through Being HelpfulConnecting people

Open door policy, making time, caring deeply

Mentoring

Respect Through EmpowermentEmpower staff with purpose, responsibility & authority

Foster collaborative work environment

Never undermine



Give Respect to Get RespectIntegrity & respect go hand in hand

Respect builds trust

Creates partnership & teamwork

Reputation, referral & repeatbusiness built on integrity & respect

Responsibility Lies with Each of Us

Accept Responsibility, Hold Others AccountableNo victims of circumstance

You make your own bed – lie in it or change it

Pick your battles & stand your groundwhen you know you are right

Follow through on commitments,deliver on promises

Top TEN For Building a Culture to Exceed Expectations

A “NO” is Never a

“NO.”

Find Another Way.


Learn Fast.

Fail Quickly.

Move on.

It all comes down to

relationships…


The Internet is

Unforgiving.

There is No Undo

Button.

Find YourPassion

And Then it Doesn’t

Become Work.

Integrity, Respect & Responsibility

Thank You

Marci McCarthyCEO and President

T.E.N.404.273.3045

[email protected]

Building a Culture to Exceed Customer & Employee Expectations

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