How to Exceed Expectations of the Modern Consumer

5 Customer Service Experts Share Advice for Personalizing the Experience

How to Exceed Expectations of Today’s Modern Consumer

Give Your Customers What They Want: A Great Experience

Today’s consumers have nearly limitless options at their fingertips. One way to stand out in a sea of choices, is to provide a great experience for your customers both before and after a purchase is made.

But how can brands truly deliver an exceptional customer experience? In this preview, we’ve pulled insights from some of today’s top customer service experts to help guide your team to delivering what consumers today want: a great experience.

How to Exceed Expectations of Today’s Modern Consumer

“ Customer service is not a department. It’s a philosophy to be embraced by everyone in an organization. ”Shep

HykenCustomer Service & Experience Expert, New York Times Best-Selling Author

How to Exceed Expectations of Today’s Modern Consumer

“ The best brands treat customer interactions for what they really are… opportunities. ”

Jay BaerNY Times Best-Selling Author of “Hug Your Haters” and “Youtility” President, Convince & Convert

How to Exceed Expectations of Today’s Modern Consumer

Dan GingissAuthor, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media

“ Today’s reality is that offline experiences can come online at any time. ”

How to Exceed Expectations of Today’s Modern Consumer

Jenny Dempsey

“ Take time out of your day… to stand in the customer’s shoes. ”

Customer Care Manager, DMV.org

How to Exceed Expectations of Today’s Modern Consumer

Mike McCarronVP of Customer Success at Gladly Formerly MobileIron, Symantec, Vontu and Connectify

“ Anticipate where your customers are going, and be there when they get there. ”

How to Exceed Expectations of Today’s Modern Consumer

Eager to find out what else these experts had to say?Download the full guide for in-depth insights into delivering an exceptional customer experience.

Download the Guide

About Gladly

Gladly is the customer service platform that revolves around people not tickets. Built for the 21st century consumer, Gladly enables B2C companies to converse seamlessly across voice, email, SMS, chat and social media with a modern, simple messaging interface and lets agents get going in minutes - not days. With Gladly, agents are empowered, customers feel known and cared for, and companies increase brand loyalty through consistently positive experiences fit for every consumer, from age 18 to 80. Gladly is based in San Francisco and funded by Greylock Partners and NEA. Learn more at gladly.com.