Building a 360 degree customer view
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Transcript of Building a 360 degree customer view
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Meet your experts
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360o Customer viewGetting it done: Agile
Ziryan Salayi
Business [email protected]
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© 2011 Tieto Corporation
Omnichannel
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Customer
Contact
Product
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© 2011 Tieto Corporation
Customer
Contact
Product
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Project Phases• No Time to waste• Deadlines• Quality• Requirements
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No Time to Waste
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Deadlines
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Quality
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Requirements
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Approach
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Product backlog
Sprint planning
Demo
Retrospective
Potentially shipping product
Product ownerDaily meeting
2 weeks
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“we want the same as Mobile” (Sprint 1)
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Final product- Layout improved- Introduced new Functionalities- Removed unwanted functionalities
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Demo
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