Infographic: IBM Commerce for Insurance - 360 Degree Customer Experience!
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Transcript of Infographic: IBM Commerce for Insurance - 360 Degree Customer Experience!
IBM Commerce for Insurance – 360° Customer Experience
Sales & Service
83% of consumers are more likely to
do business with brands that allow them to control where, when and how they interact
53% of insurance non-leaders use analytics to identify customer
needs in real-time
41% of insurance
non-leaders use social media for customer collaboration
360° Customer Experience delivers compelling policyholder experiences that improve loyalty, cross-sell and up-sell, and profitable growth.
Seamless brand engagementDesign consistent marketing experiences
across all customer touch points
Real-time, Personal InteractionsCapitalize on new technologies to stimulate new relationships
2x - 5xincrease in resource efficiency
300% - 400%increase in profitability
>100%increase in customer retention
Customer insightUse advanced analytics for a deeper understanding of customers
Advocacy
Involvement
Interacting Engagement
Awareness
Usage
Transacting
N
S
EW