Bt quartet 3100 User Guide from Telephones Online

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom.

Quartet 3100Cordless Telephone

UserGuide

Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388

YOU MUST

SUBSCRIBE T

O YOUR

NETWORK P

ROVIDER’S

*CALLER D

ISPLAY *C

ALL WAIT

ING

AND *CALL M

INDER O

R 1571 S

ERVICE

BEFORE THESE FEATURES W

ILL W

ORK.

*A Q

UARTERLY FEE IS

PAYABLE


Please open this page for an‘at a glance’ guide to your Quartet 3100


Please open this page for afurther ‘at a glance’ guide to yourQuartet 3100

TUV

JKL

ABC

DEF

MNO

WXYZ

GHI

PQRS

Call

W a it i n g P a u s e

Menu


1

At a glance

Handset fascias

Can be changed to suit your personal preference,

see page 11.

Aerial

Should be extended to obtainthe best signal and receptionavailable, see page 9.

Recall/Call Waitingbutton

For use with a switchboard/PBX and

BT Select Services, seepage 41.

Also allows you to usethe Call Waiting feature,

see page 32.

Up and Down buttons

Use to scroll up and downthrough the menu options,see page 3.

Last number redial/Pause button

Redials up to 5 of the last numbers called, or press toenter a pause in a storednumber, see page 19.

Option buttons

Lets you select optionswithin each menu that

are shown on the display,see page 12.

Keypad

Talk button

Press to make or receivea call, see page 12-13.

Clear button

Use to delete unwanteddigits or characters and to exit the menu, see page 18.


Power/In use light

Green light comes on whenconnected to the power supplyand flashes when in use.

Charging light

Red light comes on to indicatecharging when the handset ison the base.

Page button

Press to page thehandset, see page 22.

2


3

MENU STRUCTURE

Base Settings Ringer Volume Off – Low – High

1 – 2 – 3

1571 Off On

Tone – Pulse

Handset Settings

De-Register

Time Setting 00:00

Off – Low – High

1 – 2 – 3

1 – 2 – 3

Ringer Melody

Check 1571(BT Answer)

Dial Mode

Ringer Volume

Ringer Melody

Page Melody

Off OnKey Tones

Handset De-Registered

De-Register This Handset?

Register Handset? Handset Registered

Press Page On BaseUntil Base Beeps


4

Quick guide to handset display icons

Battery icon – shows the status of the handset battery.

Directory icon

* Telephone icon – flashes to indicate that new calls have been receivedin the Calls list.

* BT 1571 icon – indicates that the 1571 voice mail detection feature isswitched on. Flashes to indicate new voice mail messages have beenreceived.

Keypad lock icon – indicates that the keypad lock feature is switched on.

*You must subscribe to your Network Provider’s Caller Display and 1571 or Call Minder Service for these features to work.

09:30 1571

Handset 1

04*Calls list

counter

*Calls list icon Directory icon

*1571 icon

Backlit display (LCD)

Time

Standby screen


5

Quick guideQuick guide to most commonly used handset settings and functions

Function

Answer a call/End a call

Make a call

Redial a number from the redial list

Store a number in the directory

Dial a number in the directory

Adjust the earpiece volume

Secrecy on/off

Transfer call to another handset

View and dial the Calls list

Adjust handset ringer volume

Adjust base ringer volume

Button combination

, , to scroll through to entry, to dial numberdisplayed.

, , display shows Enter Name, enter name using keypad, , display shows Enter Number, enter the number, .

, , to scroll through to entry, press to dial number displayed.

During a call, press to increase or decrease volume.

During a call, press and release to switch ON. Press and release again to switch OFF.

During a call, press , enter handset number totransfer to .

, to scroll through list, to dial entry displayed press .

or until display shows Handset Settings, , displayshows Ringer Volume, , to select volume required.

or until display shows Base Settings, , displayshows Ringer Volume, , to select volume required.

New

Save

Sec

Sec

Tran

OK

OK

OK

OK

OK


6

In this guide

At a glance 1

Menu structure 3

Quick guides 4-5

Introduction 7

Safety information 8

Setting up 9

Using your Quartet 3100 12Making and receiving calls 12

Call timer 13

Secrecy/Music on hold 15

50 Name and number directory 16

Redial 19

Paging 22

Base Settings 23Handset Settings 25BT Select Services 29

Caller Display 29

Calls list 29

Call Waiting 32

1571 Voice mail indication 33

Using Quartet 3000additional handsets 35

Registering your handset 35

Transferring calls 37

General information 38Guarantee 38

If you have to return your product 39

Technical information 39

Batteries 39

Call security 40

Switchboard compatibility 41

Switchboard use 41

Help and advice 42

Index 44

Note

In this user guide, we’ve includedhelpful tips and useful notes. They areshown in a white box like this.

Note

There is a detailed Index at the back of this guide, see page 44.


7

Introduction

HELPLINE

If you have problems with your phone, call the Quartet 3100 Helpline on 08706058047.

Your Quartet 3100 is designed for easeof use and made to the high standardsset by BT.

You can expect your Quartet 3100 toprovide many years of quality service.Please read the instructions carefullybefore use and keep this user guide forfuture reference.

For your records

For guarantee purposes proof ofpurchase is required, so please keepyour receipt.

Date of purchase:

Place of purchase:

Serial number:(on the underside of the base unit)

Unpacking your Quartet 3100

Check that your Quartet 3100 is complete.If anything is missing, please contactyour place of purchase immediately.

Quartet 3100 handset.

Quartet 3100 base unit.

Power supply unit.

Telephone line cord.

3 handset fascias (1 already fitted on the handset)


8

Safety information

General

Only use the power supply unitincluded with the product. Using anunauthorised power supply willinvalidate your guarantee and maydamage the telephone. The item codefor the power supply unit is 872264, as stated on the underside of the base unit.For the handset use only the approved rechargeable battery pack.Under no circumstances should non-rechargeable batteries be used. Using unapproved batteries willinvalidate your guarantee and maydamage the telephone.Radio signals transmitted between the handset and base may causeinterference to some hearing aids.Do not dismantle the handset or basestation. This could expose you to highvoltages or other risks. Contact thehelpline for repairs.Never dispose ofbatteries in a fire. There is a seriousrisk of explosion and/or the release of highly toxic chemicals.

Cleaning

Simply clean the handset and basestation with a damp (not wet) cloth, or an anti-static wipe. Never usehousehold polish as this will damagethe product. Never use a dry cloth as this may cause a static shock.

Environmental

Do not expose to direct sunlight.

The product may heat up when thebatteries are being recharged. This is normal. However, to avoid damagewe recommend that you do not placethe product on antique/veneeredwood.

Do not expose your product to fire,explosive or other hazardousconditions.

There is a slight chance that yourphone could be damaged by anelectrical storm. We recommend thatyou unplug the power and telephoneline cord for the duration of thestorm.


9

Setting upFollow these steps to set up your Quartet 3100 ready for use.

Plan the location

Situate your Quartet 3100 close enoughto the mains power socket and telephonesocket so that the cables will reach.

Make sure it is at least 1 metre awayfrom other electrical products to avoidinterference.

Do not situate the product in thebathroom or other humid areas.

Your Quartet 3100 works by sendingand receiving radio signals between thebase unit and the handset.

The strength of the signal depends onwhere you site the base unit and howthe aerials are deployed.

The higher the base unit is located, the better. An upstairs room is ideal.

2 Plug the power supplycord into the socket on theunderside of the base unit

1 Handset and base aerials

Your Quartet 3100 handset and baseuse compact aerials which werecommend you pull out to obtain thebest signal and reception available.

JKL

ABC

DEFMen

u

Power supply unit

Mains power socket


10

Note

Do not connect the telephone linecord to the phone socket until thehandset is fully charged.

This will prevent the risk of the phonebeing answered before the batteriesare charged, which may prevent themfrom reaching maximum capacity.

3 Connect the base unitpower supply to a powersocket

The green Power/In use light will comeon when the power is switched on.

The power supply unit must remainplugged in all the time.

4 Charge the handset

Your handset comes with arechargeable battery pack pre-installedbut the battery pack will needcharging.

When you first use your Quartet 3100,the rechargeable battery in the handsetneeds charging for 24 hours.

Place the handset on the base unit,ensuring the contacts are touching.

The red CHARGING light will come on.

The charging light will remainconstantly lit while the handset isplaced on the base unit, even when thehandset batteries are fully charged.

Note

When fully charged and in goodcondition, the handset will provide upto 7 hours talktime or 72 hours standby.

If you are making a call and thehandset battery is running low youwill hear a warning tone every 10-15 seconds.

Place the handset on the base unit torecharge.

However, the charge capacity ofrechargeable batteries will reduce withtime as they wear out, so reducing thetalk/standby time of the handset.Eventually they will need to be replaced.New batteries can be obtained fromthe Helpline. Please see page 39 forinstructions on how to install a newbattery pack.


11

5 When the handset hasbeen charged for 24 hoursplug the line cord into thetelephone wall socket

Your Quartet 3100 is nowready for use.

Helpline

If you have any difficulties setting upyour Quartet 3100 please call theHelpline on 0870 6058047.

6 Changing your handsetfascias

There are 3 removeable handset fasciasto choose from (one is fitted already onthe handset). Press in the centre of thefascias and slide upwards to take off.

To put a new fascia on, slide the fasciadown onto the handset making sure thatit clips into place securely.

Note (cont)

To get the longest possible life fromyour battery, leave the handset off thebase unit for a few hours each day.

Telephoneline cord

Note

You can set the time on your Quartet3100 handset display, please refer topage 25 for instructions.


12

Using your Quartet 3100

Making and receiving calls

To make an external call

Lift the handset off the baseunit.

Press the TALK button.

The green In Use light on thebase unit begins to flash andthe handset display will showthe icon while it is in use.

Listen for the dialling tone.

Dial the number you want.

Your Quartet 3100 has a menu drivendisplay. The UP and DOWN buttonsallow you to scroll through the menuand the OPTION buttons below thedisplay allow you to select options withineach menu.

Note

To quit a menu at any time, press theCLEAR button. This will take you backone step. To return to the standbyscreen keep pressing the CLEAR button.

Preparatory dialling

First enter the number to bedialled. The number is shownon the display. If you make amistake, press the CLEARbutton to remove any incorrectdigits.

ABC

DEF

Menu

OPTION buttons

UP and DOWNbuttons


13

To end a call

Press the TALK button.OrReplace the handset on thebase unit.

To receive a call

When the phone rings:

The handset display will showEXTERNAL CALL or if you havesubscribed to a Caller DisplayService it will show your caller’stelephone number or name ifyou have stored it in yourdirectory (unless the numberhas been withheld or is aninternational number).

If your handset is on the baseunit, simply pick it up to answerthe call.

Or

If your handset is off the baseunit, press the TALK button.

Call timer

Your handset will automatically timethe duration of all external calls. Thehandset display shows the call durationboth during your call and for a fewseconds after it is completed.

Note

An Inductive Coupler has been builtinto the handset to improve soundquality for people using hearing aids.Switch your hearing aid to T andadjust the position of the handset untilyou get the best reception.

If you have entered thenumber correctly, press theTALK button to dial thenumber. The display will showCalling.


14

Note

Your Quartet 3100 handset uses atelescopic aerial that should be pulledout when on a call to obtain the bestsignal and reception available.

To select an alternativechannel during a call

Your Quartet 3100 automaticallyscans the available radiochannels and selects the bestquality reception to use.

If you experience interferenceduring a call, press the CHANoptions button.

Your caller will momentarily beplaced on hold. The displaywill flash Seeking Channel andyour handset will select analternative channel and thenreturn to your caller.

To cancel channel seeking atany time, press the CLEARbutton.

CHAN

TU

V

JK

L

ABC

DEF

MNO

WXYZ

GHI

PQ

RS

Cal

l

Wai

tin

gPa

use

Men

u

Note

The handset range is up to 250 metresfrom the base unit in ideal conditions.The stated range of this product ismeasured in open field conditions. Walls,ceilings and metal structures willreduce the maximum range.

If you start to go out of range whileusing the phone, you will hear warningbeeps. Move closer to the base unit. If you do not move back into range yourcall may be disconnected. You cancheck if you are in (or out of) range by pressing the button and thenthe button when you are in standby mode. The display will showeither IN RANGE or OUT OF RANGE for afew seconds.


15

Secrecy/Music on hold

When on a call you can talk to someonein the same room without your callerhearing.

To switch Secrecy on and off

To switch on during a call:

Press and release the SECoption button.

The display will flash Secrecyand your caller will be put onhold. Both you and your callerwill hear music until the SECoptions button is pressed again.

You can now talk to someonein the same room without yourcaller hearing you.

To switch off during a call:

Press and release the SECoption button again to returnto your caller.

SEC

SEC

To adjust the earpiece volume

During a call you can adjustthe volume of the handsetreceiver. The earpiece volumewill remain at the volume level you set until you adjust itagain.

During a call:Press the UP or DOWN buttonto increase or decrease theearpiece volume.

The display will show thecurrent volume setting, e.g.

As you increase or decreasethe volume the boxes willshow the volume level.

VOLUME

= Maximum

VOLUME

= Minimum


16

For example, if you wish toenter the name TOM:

To enter the letter T, press the 8 button. The cursor willautomatically move to the right.

To enter the letter O, press the6 button three times.

To enter the letter M, pressthe 6 button.

If you enter a characterincorrectly use the CLEARbutton to delete it and thenenter the correct character.

When you have entered thename correctly, press the OKoption button to confirm.

The display will show EnterNumber and the cursor willflash underneath.

Enter the telephone numberyou want to store.

If you enter a digit incorrectlyuse the CLEAR button todelete it and then enter thecorrect digit.

When you have entered thenumber correctly, press theSAVE option button to confirm.

TUV

MNOMNO

OK

SAVE

50 Name and NumberDirectory

You can store fifty of your mostfrequently used names and telephonenumbers in the directory. Please notethat numbers can be no longer than 20 digits and names no longer than 13 characters.

To store a name and numberin the directory

Press the DIRECTORY optionbutton.

Press the NEW option button.

The display will show EnterName and the cursor will flashunderneath.

Enter the name using theletters on the keypad buttons.

NEW

Note

You can change between upper andlower case by pressing the A-a optionbutton and enter a space betweencharacters by pressing the 1 buttontwice. You can also use the ✱, #and 1 buttons for other punctuationcharacters.


17

To view and dial a name andnumber in the directory


The first entry in the directorywill be displayed (if there areno entries in the directory thedisplay will show DirectoryEmpty).

Use the UP or DOWN buttonto scroll through the directoryto find the entry you want.

Or

To search alphabetically, pressthe relevant keypad number,for example to find TOM, pressthe 8 button and scrollthrough the entries under T.

When the entry you want isdisplayed, press the TALKbutton to dial the number.

TUV

The display will show EntrySaved and then show the nameand number you have entered.

Press the CLEAR button untilyou return to the standbyscreen.

Please note that you MUSTenter a name and a number, ifyou do not your entry will notbe stored and the display willshow Error. The display willthen return to the numberentry field.

Note

Stored numbers can includeswitchboard and networkservices that use the ✱ and # buttons as well as PAUSEand RECALL functions.

To enter a pause in a directorynumber, press the button.

P a u s e


18

Press the SAVE option buttonto confirm.

The display shows EntrySaved.


SAVETo edit a name and number inthe directory


The first entry in the directorywill be displayed.

Use the UP or DOWN buttonto scroll through the directoryto find the entry you want toedit.

Press the EDIT option button.

The display will show EditName and the name will have a cursor flashing after it.

Press the CLEAR button to delete it.

Enter the new character(s)using the letters on the keypadbuttons.

Press the OK option button toconfirm.

The display will show EditNumber and the number willhave a cursor flashing after it.

Press the CLEAR button todelete all unwanted digits.

Enter the new digit(s).

EDIT

OK

To delete a name and numberin the directory


The first entry in the directorywill be displayed.

Use the UP or DOWN buttonto scroll through to the entryyou want to delete.

Press the DEL option button.

The display will show DeleteEntry?

Press the DEL options button to confirm. (If you decide not to delete, press the SAVEoptions button.)

The display will show EntryDeleted and you will hear aconfirmation beep.

DEL

DEL


19

To automatically redial thelast number called

Press the TALK button andwait for the dialling tone.

Press the LNR button.

The last number you calledwill be shown on the displayand dialled automatically.

To redial a number from theredial list


The last number you calledwill be shown on the display (if you have this numberstored in your directory thename associated with it willalso be shown).

Use the UP or DOWN buttonto scroll through the redial listto the number you require.

Press the TALK button whenthe number you want to redialis displayed.

The number will be dialledautomatically.

Redial

Your handset automatically saves thelast 5 telephone numbers dialled into aredial list. You can then redial any ofthe last 5 numbers called, or copynumbers from the list into the directory,or delete them from the redial list.

P a u s e

P a u s e



20

To copy a number from theredial list to the directory


The last number you calledwill be shown on the display.


Press the COPY option button.

The display will show EnterName.

Enter a name using thekeypad (as shown on page 16,“To store a name and numberin the directory”).

Press the OK option button.

The display will show EnterNumber.

Edit the number if you need toby pressing the CLEAR buttonto delete any unwanted digits.

Press the SAVE options buttonto confirm.

The display will show EntrySaved.


Note

You will not be able to copy a number in the redial list tothe directory if the directory is already full. If you try to,the display will showDirectory Full. You will needto delete a number in thedirectory first, see page 18.

COPY

OK

SAVE

P a u s e


21

To delete a number from theredial list


The last number you calledwill be shown on the display.


Press the DEL option button.


(If you decide not to delete the number, press the SAVEoptions button.)

Press the DEL option button toconfirm.

The display will show EntryDeleted.


To delete all numbers fromthe redial list


The last number you called willbe shown on the display.

Press and hold the DEL optionbutton for 3 seconds.

The display will show DeleteWhole Redial List?

(If you decide not to delete allnumbers, press the SAVEoption button).

Press the DEL option button toconfirm.

The display will show RedialList Deleted.

DEL

DEL

DEL

DEL

P a u s e P a u s e


22

Paging

You can page the handset from the baseunit to alert a handset user that theyare wanted or to locate a missinghandset. However, paging calls cannotbe answered by a handset.

To page the handset

Press the PAGE button on thebase unit.

The handset(s) will ring. (The base unit will also ring toconfirm paging is working.)

You can stop paging at anytime by pressing the PAGEbutton on the base unit or anybutton on the handset(s).

(If you press the TALK buttonyou will stop the paging butwill also seize the line. Pressthe TALK button a second timeto clear the line.)

Paging will continue to ring for approximately one minute.If the paging is not answeredafter this time your handsetwill return to standby.


23

Base settings

To adjust the base ringervolume

The base has 3 ringer volumesettings: Off, Low and High.The default setting is High.

Press the UP or DOWN buttonuntil the display shows BaseSettings.

Press the OK options button.

The display shows RingerVolume.


The current ringer volumesetting will be highlighted.

Use the UP or DOWN buttonto highlight which volumesetting you require: Off, Lowor High. You will hear a samplering for the High or Lowsettings.

To change the base ringermelody

The base has 3 ringer melodiesto choose from: 1, 2 and 3.



Press the UP or DOWN buttonuntil the display shows RingerMelody.


The current melody will behighlighted.


You will hear a confirmationtone.


OK

OK

OK

OK

OK


24

Use the UP or DOWN buttonto highlight which melody yourequire: 1, 2 or 3. You willhear a sample melody on eachpress.

Press the OK options button toconfirm.



OK


25

Handset Settings

To lock or unlock the keypad

You can lock the keypad so thatit cannot be used accidentallywhile carrying it around.

Press the CLEAR button.

Press the ✱ button. The keypadis now locked.

The display will show the icon.

(If you press any button now,the display will show, PressClr Then * To Unlock Keys.

To unlock the keypad, pressthe CLEAR button and thenthe ✱ button again. The icon will disappear and theclock will return.

To set the time

Press the UP or DOWN buttonuntil the display showsHandset Settings.


The display will show TimeSetting.


The first digit will be flashing.

Enter the current time in 24hour format, e.g. 09:24.




IMPORTANT

If the keypad is locked youwill NOT be able to dial theemergency numbers 999and 112.

OK

OK

OK

OK


26

To change the handset ringermelody

The handset has 3 ringermelodies to choose from: 1, 2and 3.

Press the UP or DOWN buttonuntil the display shows HandsetSettings.


Press the UP or DOWN buttonuntil the display shows RingerMelody.



OK




To adjust the handset ringervolume

The handset has 3 ringervolume settings: Off, Low andHigh. The default setting isHigh.



Press the UP or DOWN buttonuntil the display shows Ringer

Volume.


The current ringer volumesetting will be highlighted.

Use the UP or DOWN button tohighlight which volume settingyou require: Off, Low or High.You will hear a sample ring forthe High or Low settings.

OK

OK

Note

If you subscribe to a Caller DisplayService from your Network Providerthe time will be set when you receiveyour first call.

OK

OK


Use the UP or DOWN buttonto highlight which melody yourequire: 1, 2 or 3. You will heara sample melody on each press.





27

OK

To switch the handset keytones ON or OFF



Press the UP or DOWN buttonuntil the display shows KeyTones.


OK

To change the handset pagemelody

The handset has 3 pagemelodies to choose from: 1, 2and 3.



Press the UP or DOWN buttonuntil the display shows PageMelody.


Use the UP or DOWN buttonto highlight which melody yourequire: 1, 2 or 3. You willhear a sample melody on eachpress.




OK

OK

OK


28

The current setting will behighlighted.

Press either the OFF or ONoptions button.

You will hear a confirmationtone if you switch the keytones ON.


ONOFF

Note

Please note that if you switch thehandset key tones off, you will not hearany confirmation tones when alteringthe Quartet 3100 settings.


29

BT Select Services

If you have subscribed to your NetworkProvider’s Caller Display Service, youwill be able to see your caller’s numberon your handset display (provided it isnot withheld) prior to answering the call.

For example, your handset display willlook like this:

If you have your caller’s name andnumber stored in the directory you willsee the name on the display instead.

IMPORTANT

To use Caller Display you must firstsubscribe to the service from yourNetwork Provider. A quarterly fee ispayable. For more information on BT’s Select Services call BT free on0800 800 150.

Caller Display

Calls list

The Calls list holds up to 30 telephonenumbers and they are stored in theorder they were received. The caller’sdetails are stored in the Calls list whetheryou answered the call or not. If a call isreceived when the list is full, the oldestentry will be deleted automatically.

When a new call is received in the Callslist the icon will flash on the displayand the calls counter above the iconwill show how many new calls you have received. You need to press the option button to enter the Calls list.

0800 800152

Note

It may take a couple of seconds for thedisplay to show the telephone numberor name for an incoming call. Thedisplay will initially display Externalfollowed by the number.


30

To view and dial a number inthe Calls list

Press the CALLS LIST optionbutton.

The most recently receivednumber or name will be shown.

Use the UP or DOWN buttonto scroll through the list.

To dial a number in the list,press the TALK button whenthe number you require isdisplayed.

The number will be dialledautomatically and the displaywill show Calling.

To copy a number in the Callslist to the directory


The most recently receivednumber will be shown.

Use the UP or DOWN buttonto scroll through the list to thenumber you want to copy.

Press the COPY option button.

The display will show EnterName.

Enter a name using thekeypad (as shown on page 16,“To store a name and numberin the directory”).


The display will show EnterNumber.

Edit the number if you need toby using the CLEAR button todelete any unwanted digits.

COPY

OK

When the display shows NEW after thetime and date it means that it is a newcall that has not been viewed yet. When all new calls have been viewedNEW will disappear and the call counteron the standby screen will return to 0.

You can view, scroll through, dial anddelete numbers in the list and copynumbers to the directory.

New

14:51 22 Jul

0800 800152

Del Copy

New iconindicates thatthere are newunviewed callsin the list.


31

The display will show EntryDeleted and then return to thenext entry in the Calls list.


To delete the whole calls list



Press and hold the DEL optionsbutton for 2 seconds.

The display will show DeleteWhole Calls List?

Press the DEL button again toconfirm. (If you decide not todelete the list, press the SAVEoptions button).

The display will show Calls List

Deleted and then will return tothe standby screen.

DEL

DEL

To delete a number from theCalls list



Use the UP or DOWN buttonto scroll through the list to thenumber you want to delete.

Press the DEL options button.


Press the DEL option buttonagain to confirm. (If you decidenot to delete, press the Saveoptions button).

DEL

DEL

Press the SAVE option buttonto confirm.

The display will show EntrySaved.


SAVE


32

Call Waiting

If an incoming call arrives while you arealready engaged on a telephone call,you will hear a soft beep every 5 seconds(this beep is not audible to the personyou are speaking to).

If you have also subscribed to a CallerDisplay Service, the caller’s number orname if stored in the directory will beshown on the display for 20 seconds,after this time the display will return toyour first caller’s details.

Instead of the engaged tone, thesecond caller will hear an announcementto hold as you are aware that there is asecond call.

IMPORTANT

To use Call Waiting you must firstsubscribe to the service from yourNetwork Provider. A quarterly fee ispayable. For more information on BT’s Select Services call BT free on0800 800 150.

To use Call Waiting

You can answer the secondcall, without disconnecting yourfirst caller, by pressing the CALL WAITING button. Thefirst caller will be put on hold.

When you have spoken to thesecond caller you can return tothe first caller by pressing theCALL WAITING button again.You can switch back and forthbetween the two calls withoutdisconnecting either if you wish.

If you disconnect the first call,press the TALK button afterspeaking to the first caller.

The handset will then ring.Press the TALK button againand continue with the secondcaller.

The second caller will only becharged for their call from themoment you answer and notwhile they are waiting for yourinitial contact.

Call

W a it i n g

Call

W a it i n g


33

1571 Voice mail indication

This feature will only work if you have subscribed to BT Answer 1571 orCall Minder and switched the 1571feature ON.

BT Answer 1571 and Call Minder areautomated answering services located atyour local telephone exchange which willtake messages when you are out, engagedon another call or on the internet.

To enable your Quartet 3100 to let youknow you have messages you must firstsubscribe to a BT messaging service.

BT Answer 1571 is a basic answeringservice and is completely free of chargeto BT customers. To activate the service,dial Freefone 0800 003 800.

For information on Call Minder, call BT on Freefone 0800 800 150. This is a chargeable service.



Press the UP or DOWN buttonuntil the display shows Check1571 (BT Answer).


The display will show 1571.

The current setting OFF or ONwill be highlighted.

Press either the OFF optionbutton or the ON option buttonto switch 1571 OFF or ON.


When switched ON the 1571icon will remain steady on thestandby display to indicate thatthe handset is ready to ‘check’for voice mail messages.

The 1571 icon will flash toindicate when you have newvoice mail messages and willkeep flashing until you havelistened to all of your messages.


To switch 1571 voice mailindication ON/OFF

The 1571 feature is defaultedas OFF so you will need toswitch the feature ON if youwant your handset to indicatewhen you have new voice mailmessages.

OK

OK

OFFON


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To access your voice mail

Press the TALK button.

Press the 1571 option buttonif it is displayed (as thisindicates you have a new voicemail message).

Or

Dial 1571 to access yournetwork answering serviceand follow the announcementsto play, save and delete yourmessages using the keypad.

Note

The 1571 voice message indicationicon is activated by an interrupted dialtone, which you can hear when youpick up your phone. BT Select Services,such as Call Diversion and CallBarring also use interrupted dial toneso therefore they will cause the 1571icon to flash on the handset even if nomessages have been left.

1571


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Using Quartet 3000additional handsetsYou can buy and use up to four moreQuartet 3000 additional handsets withyour Quartet 3100 to extend yourphone system without needing to installextension sockets for each new phone.

Each additional handset is supplied withits own charger and user guide, but the following information will tell youhow to register and use an additionalhandset with your Quartet 3100.

TUV

JKL

ABC

DEF

MNO

WXYZ

GHI

PQRS

Call


Menu

TUV

JKL

ABC

DEF

MNO

WXYZ

GHI

PQRS

Call


Menu

TUV

JKL

ABC

DEF

MNO

WXYZ

GHI

PQRS

Call


Menu

TUV

JKL

ABC

DEF

MNO

WXYZ

GHI

PQRS

Call


Menu

TUV

JKL

ABC

DEF

MNO

WXYZ

GHI

PQRS

Call


Menu

Note

You must charge your additionalhandset for 24 hours before registering it.

Registering your handset

You must register your Quartet 3000additional handset before it can be usedwith your Quartet 3100 base unit.

To register a Quartet 3000additional handset

Please ensure you only havethe handset you wish toregister ready when followingthe instructions below.

Once charged, your additionalhandset will show the followingscreen:

Register

Handset ?

Exit OK


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The display will show Press

Page On Base Until Base Beeps.

Press and hold the base unitPAGE button. When you hear abeep release the PAGE button.

The display will show HandsetRegistered.

Your handset is automaticallyassigned the next availablehandset number. For exampleyour Quartet 3100 handset isalready registered as Handset 1so if this is your first additionalhandset it will becomeHandset 2, if it is your second itwill show Handset 3 and so on.

The handset will then show thestandby screen:

OK To de-register a handset

Press the UP or DOWNbutton until the display showsDe-Register.


The display will show De-Register This Handset?


The display will show HandsetDe-Registered and then, after a few seconds RegisterHandset?

OK

OK

00:00

Handset 2


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Transferring calls

You can transfer calls betweenhandsets that are registered tothe base unit.

During your call:Press the TRAN options button.Your external caller will be puton hold and will hear music.

The display will showTransfer To Handset with thecursor flashing for you to entera handset number.

Enter the handset number thatyou want to transfer the call to.

The called handset will ringand the display will showTransferring Call.

(If you decide to cancel thecall transfer, press the CLEARbutton).

The ringing handset usershould press the TALK buttonto speak to the caller.

If the call is not answeredwithin 20 seconds the originalhandset will ring.

If after a further 30 secondsthe call is not taken then thecaller will be disconnected.

TRAN


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General information

Guarantee

Your Quartet 3100 is guaranteed for aperiod of 12 months from the date ofpurchase. Subject to the terms listedbelow the guarantee will provide for therepair of, or at BT’s or its agent’sdiscretion, the option to replace theQuartet 3100 or any component thereof,(other than batteries), which isidentified as faulty or below standard,or as a result of inferior workmanshipor materials. Products over 28 days oldfrom the date of purchase may bereplaced with a refurbished product.

The conditions of this guarantee are:• The guarantee shall only apply to

defects that occur within the 12 month guarantee period.

• Proof of purchase is provided.• The equipment is returned to BT or

its agent as instructed.• This guarantee does not cover any

faults or defects caused by accidents,misuse, fair wear and tear, neglect,

tampering with the equipment, or anyattempt at adjustment or repair otherthan through approved agents.

• This guarantee does not affect yourstatutory rights.

Within the 12 month guarantee period:

Prior to returning your product, pleaseread the Help section beginning onpage 42 or contact the Helpline on 08706058047 for assistance. In the unlikelyevent of a defect occurring, pleasefollow the Helpline’s instructions forreplacement or repair.

Outside of the 12 month guarantee period:

If your product needs repair after theguarantee period has ended, the repairmust meet the approval requirementsfor connection to the telephonenetwork. We recommend that youcontact BT’s approved repair agentTecLogic on 01672 564444 or a localqualified repairer.


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If you have to return your product

Prior to returning your product, pleaseread the Help section on page 42, orcontact the Helpline on 0870 6058047for assistance. If you still feel you haveto return your product, pack the basestation and handset securely, preferablyin the original packaging. All parts mustbe returned, including line cords, powersupplies and original batteries. (Pleasenote that we can not take responsibilityfor goods damaged in transit).

Technical information

How many telephones can you have?

All items of telephone equipment havea Ringer Equivalence Number (REN),which is used to calculate the numberof items which may be connected to anyone telephone line. Your Quartet 3100has a REN of 1. A total REN of 4 isallowed. If the total REN of 4 isexceeded, the telephones may not ring.With different telephone types there isno guarantee of ringing, even when theREN is less than 4.

Please note that any additionalhandsets and chargers that you registerhave a REN of 0.

Only use approved power supply, itemcode: 872264.

Only use approved batteries, item code006988.

These products are available from theQuartet 3100 Helpline 0870 6058047.

Remove the battery cover bypressing down on top of the lidand slide the cover off.

To replace the battery pack

Batteries

Although the battery pack isrechargeable it will eventually needto be replaced, see below for details onhow to replace the battery pack.


40

Unplug the white connector andremove the old battery pack.

Plug the new battery packconnector in and lower thebattery pack into recess thenreplace lid.

Note

When fully charged and in goodcondition, the handset will provide upto 7 hours talktime or 72 hoursstandby.

If you are making a call and thehandset battery is running low you willhear a warning tone every 10-15seconds.

Place the handset on the base unit torecharge.

However, the charge capacity ofrechargeable batteries will reduce withtime as they wear out, so reducing thetalk/standby time of the handset.

Note (cont)

Eventually they will need to be replaced.New batteries can be obtained fromthe Helpline on 0870 6058047.

To get the longest possible life fromyour battery, take the handset off thebase unit for a few hours each day.

Call security

Your Quartet 3100 has its own digitalsecurity code that prevents othercordless phone owners from using yourphone line. This ensures that you arecharged only for calls using your phone.However, all approved cordless phonesuse radio signals to communicatebetween the base unit and cordlesshandset units. It is therefore possible thatyour conversations could be overheardby other people, on their cordlessphones, or on ordinary radios that usethe same radio frequencies.

As this problem applies equally to allsimilar cordless phones currentlyavailable in the UK, call privacy cannotbe guaranteed. However, the securitycoding prevents unauthorised use ofyour line.


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Switchboard compatibility

This product is intended for use withinthe UK for connection to the publictelephone network and compatibleswitchboards, which support tone andpulse dialling and timed break recall. If in doubt please consult your serviceprovider.

Switchboard use

To set the dialling mode



Press the UP or DOWN buttonuntil the display shows DialMode.


The current dial mode settingwill be shown on the display.

Press the UP or DOWN buttonto select either Tone or Pulse.


You will hear a confirmationbeep.

To insert a pause in a storednumber

With some switchboards, afterdialling the access code youmay have to wait for a momentwhile the switchboard picks upan outside line.

If so, press the LNR button toinsert a pause (P) beforeentering the telephone number.

To use the recall button

You may need to use the recallfunction if you are connectedto a switchboard/PBX (Private Branch Exchange),contact your PBX supplier forfurther information. The recallfunction is set to timed breakrecall and is also used for BT Select Services.

OK

OK

OK

Call

W a it i n g

P a u s e


42

Help and adviceIf you have any problems using your Quartet 3100, this section willgive you the most common, easy to follow solutions.

Telephone problems Possible cause Solution

• No dialling tone.

• Telephone will not dial out or cannot receive calls.

• Handset does not ring.

Telephone not connected totelephone line.

Mains disconnected.

Power cut.

Handset battery pack is discharged.

Handset not registered.

Handset ringer set to off.

Plug the telephone into thetelephone line.

Ensure the power supply is correctlyconnected and switched on.

Wait until the power is restored.Replace handset on base unit for 10seconds and try again. If this doesnot work, disconnect the handsetbattery from the handset for 10minutes. Also disconnect the mainspower.

Then reconnect the base unit to themains, then replace the handset onthe base unit for 10 seconds and tryagain.

Place the handset on the base unit and recharge it for 24 hoursensuring the CHARGING light is on.

Register the handset, see page 35.

Set ringer volume, see page 26.

• You have dialling tone but thetelephone will not dial out.

You may be trying to use tone diallingon a pulse dialling exchange.

You are connected to a PBX and arenot dialling the access code.

See page 41 to change to pulsedialling.

Use the PBX access code.

See page 41 for more information on switchboard use.


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• Base unit does not ring butlights show on base unit.

Telephone is not connected to thetelephone line.

The base ringer is set to off.

Line fault or faulty socket.

Plug the telephone into the telephonesocket.

Set the base ringer setting to ahigher volume, see page 23.

Try the telephone on another socketor another line. If the telephoneworks, contact BT on 151, or yourtelephone network operator forrepairs to the line or socket.

• Callers are faint.• Interference.• Buzzing.

• Tinniness.

Handset and/or base telescopicaerial not fully extended

You are moving out of range.

The base unit or the handset are too close to electrical equipment ormetal obstructions.

Extend the aerials to obtain the bestsignal available.

Move closer to the base unit.

Relocate the base unit or movearound with the handset untilreception improves.

• No Directory name and number stored.

You may have entered a name andnot a number.

You need to save both a name andnumber when storing an entry inthe directory, see page 16.

• Other telephone productsconnected to your phonelineintermittently emit short bursts of ringing.

Some older products have asensitive tone caller/bell whichcauses them to ring when your BTAnswer/1571 product is checking tosee if you have any messages.

Disconnect old products.

Telephone problems Possible cause Solution

• No CHARGING light on thebase unit.

Dirty contacts on base unit orhandset.

Base unit not connected to thepower supply.

Clean the contacts with a dry cloth.Heavy soiling can be removed with a pencil eraser.

Plug the power supply into the wallsocket and switch on, and ensurethe other end is connected into thebase unit.

HELPLINE

If you are still experiencing difficulties please call the Helpline on 0870 6058047.


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Index

1571 voice mail indication 33

Additional handsets 35Aerials 9

Base ringer melody 23Base ringer volume 23Batteries

charging 10low warning 10replacing 39

BT Answer (1571) 33

Call security 40Caller Display 29Calls

end 13external 12make 12receive 13redial 19secrecy 15transfer 37

Calls list 29copy to directory 30delete a number 31delete whole list 31dial a number 30view 30

Call timer 13Call Waiting 32

Channel selection 14Charge handset 10

Deletecalls list 31directory entry 18redial list 21

De-register handset 36Dialling mode 41Directory 16

delete 18dial 17edit 18new 16store 16view 17

Display icons 4

Earpiece volume 15End a call 13Fascias 11Guarantee information 38Handset

additional 35aerial 9charging 10fascias 11keytones on/off 27melody 26range 14


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register 35ringer 26

Help 42Helpline 7

Inductive Coupler 13

Keypad lock/unlock 25Key tones on/off 27

Last number redial 19Location of product 9

Make a call 12Melody

base 23handset 26handset page 27

Menu structure 3

On/off1571 33key tones 27secrecy 15

Page melody 27Paging 22Pause – insert 41Phone socket 11Power supply unit 9Preparatory dialling 12Pulse dialling 41

Quick guide to handset settings 5

Range 14Recall 41Receive a call 13

Redialcopy to directory 20delete 21last number 19number from list 19

Registering additional handset 35REN 39Returning product 39Ringer melody

base 23handset 26

Ringer volumebase 23handset 26

Safety information 8Secrecy 15Security coding 39Set time 25Setting up 9Store a name and number 16Switchboard compatibility 41Switchboard use 41

Technical information 39Telephone line cord 11Time – set 25Tone dialling 41Transfer a call 37

Unpacking 7

Voice mail indication 33Volume

base ringer 23earpiece 15handset ringer 26


R&TTEThis product is intended for use withinthe UK for connection to the publictelephone network and compatibleswitchboards.

This equipment complies with theessential requirements for the RadioEquipment and TelecommunicationsTerminal Equipment Directive1999/5/EC.

Declaration of ConformanceHereby, Suncorp Technologies,declares that this Quartet 3100 is incompliance with the essentialrequirements and other relevantprovisions of Directive 1999/5/EC.

The Declaration of Conformance forthe Quartet 3100 is published on thewebsite http://www.suncorptech.com/bt


Offices worldwideThe telecommunications services described in this publication are subject to availability and may be modified from time to time.Services and equipment are provided subject to BritishTelecommunications plc’s respective standard conditions of contract.Nothing in this publication forms any part of any contract.

© British Telecommunications plc 2002.Registered Office: 81 Newgate Street, London EC1A 7AJ.Registered in England No. 1800000.Quartet 3100 Issue 1 (9/02) 6Designed by The Art & Design Partnership Limited.Printed in China. 0168 !

Bt quartet 3100 User Guide from Telephones Online

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