Aviva Stadium, Dublin25th November 2014

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Welcome

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Anton Savage –

Managing Director of Communications Clinic

Agenda

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0800hrs Registration & Breakfast0830hrs Keynote Speaker, Jamie Snowden, IDC0900hrs Gareth Price, BT0930hrs Panel Discussion1000hrs Close

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Jamie Snowden – European Research Director, IDC

Cloud Services in Ireland

Understanding Cloud Maturity in Ireland

Jamie SnowdonResearch Director, IDC

November , 2014

6© IDC Visit us at IDC.com and follow us on Twitter: @IDC

Universal CIO Priorities

"Our strategy going forward is simple. First, end-to-end process simplification. Second, reinvest the savings into growth." (UK-based financial services group)

"Our IS organization has to do three things: innovate, accelerate and simplify." (Global pharmaceutical company)

"The keys words are: simplification, acceleration, innovation and information security." (Global automotive related manufacturer)

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Address the IT Challenges in Ireland

© IDC Visit us at IDC.com and follow us on Twitter: @IDC

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

40% 40%

20% 20%

Provide cost effective technology

Provide data for decision making

Improve technology for customer interaction

Upgrading systems, refresh

Integration of systems

More use of technology, automation, innovation, agility

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

7%

7%

13%

13%

20%

40%

Main challengesWhat are the challenges facing your organization that provide a context for your IT plans for the next 12-18 months.

What is being done to resolve this?Please describe the role you see IT playing in addressing these challenges?

8© IDC Visit us at IDC.com and follow us on Twitter: @IDC

Demands on Cloud in Ireland

Important33%

Not important53%

Don't Know13%

Automation & Self Pro-visioning

How important are the availability of upfront automation or self-provisioning to your willingness to use IaaS services in the next 12-18 months?

Flexibility of cloud seemingly not needed by many

Quick / imme-diate27%

2-5 days13%

1-2 weeks 27%

Vague / time scale not relevant

20%

Supplier issue13%

UrgencyHow quickly would you require access to the infrastructure following order placement?

Respondents timeframe for extra resources was relatively long in most cases

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Buyers in Ireland Are Demanding of Suppliers

Existing Relationship

Global Capabilities

References

HighLow Importance

• Vendors must prove themselves

• Experience and proof points count

How important are the following when choosing an IaaS vendor?

Vendor selection Criteria

10© IDC Visit us at IDC.com and follow us on Twitter: @IDC

Status of Cloud Ireland

Location – EU is enough

Patriot Act Low demand for public IaaS

Use of dual sites for data resilience

Little appetite for bursting

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Inhibitors of cloud adoption in Ireland

• Security tops the list of concerns

• Broader concerns are uniform

Which of the following do you consider to be important inhibitors for your organization in considering Public Cloud services or Private Cloud technologies?

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

80%

43% 43% 40%

Source: IDC IT Trends and Expenditure in Ireland, 2015 n=221

© IDC Visit us at IDC.com and follow us on Twitter: @IDC

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Two Elements to Cloud Maturity• Where current market offerings sit on the potential of cloud – technology

and service. We are still seeing the tip of the iceberg in terms of range of services

• Where companies are within the current range of what’s possible

Ad hoc experimental

Some enterprise class offers

Many enterprise class offers

Broad range of enterprise class

offers

True ubiquitous mass adoption

• Current bleeding edge of offers touch enterprise class• Balance of adoption in ad-hoc / experimental phase

Opportunistic

Managed

Optimized

Ad Hoc

Repeatable

Cloud is part of IT

Assembler, broker, integratorLeader/expert on back-endSupporter/adviser on front-end Mandater/enforcer of architecture

Attack

Expand to hybrid cloud

Deliver business transformation

New business models emerge

Institutionalize

Consolidation

Strategic use of cloud

Streamline IT delivery and support

Refine

Identify tactical opportunities

Lower infrastructure costs

Pilot private cloud

ChangeExperimental

Understanding the cloud

Limited SaaS deployments

Learn

Where We Are Within the Range of “The Possible”

UK

RoI

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Current and Planned Cloud Usage in Ireland

13% 27%

87% 53%

0% 20%High

Medium

Low

Now 18 Months

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Cloud is a Tool, Not a Goal• Cloud is a facilitator for change in the way businesses work

– Creating efficiency by transforming existing IT– Supporting new initiatives with new applications and collaboration etc.

• Cloud may create flexibility, agility and cost reduction• 75% invest in cloud, expecting to get business and IT improvements• 85% see their expectations fulfilled or exceeded

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Assumption That Cloud Forces Choice between Old and New

Traditional IT Choices New IT ChoicesOn-premise V Off-premise

Secure, compliant V Self-service, flexible

Complicated V Simple

Traditional apps V SaaS, mobile

Fully integrated, universal suite

V Non-integrated agile process-specific application

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Merging New Values with Old: The True Power of Hybrid

Traditional IT Choices Hybrid New IT ChoicesOn-premise & Off-premise

Secure, compliant & Self-service, flexible

Complicated & Simple

Traditional apps & SaaS, mobile

Fully-integrated, universal suite

& Integrated agile process-specific application

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A New Role for the IT Department

Today = Internal supplier & policeman • Hands-on tech builder• Direct IT provider• Lead sourcer & domain expert• Mandater/enforcer of rules and

products

Tomorrow = Advisor, architect & integrator • Assembler, broker, integrator• Leader/expert on back-end, but ...• Supporter/adviser on front-end • Mandater/enforcer of architecture

“Now, we're right in front of the business, and they want to talk to us. But if you don’t do something for them, they'll do it themselves".

(Financial services company)

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Time for the cloud in Ireland?

Wait & See

Adopt Now

Adopt Now

Tools are now enterprise ready Future proof and roll back solutions are

possible Flexibility / agility now Make room for future innovation The cloud is already here (Dropbox, etc..)

Wait & See

My work loads aren’t a good fit – lots of custom non x86 – big investment in apps

Urgency not there yet Tools will get even better Delay the risk of a betamax situation

• Wait for cloud to be a no brainer?• Get the benefits as quickly as possible?• Low adoption lowers urgency – but no early agility / flexibility gains

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Cloud Challenges – From the Frontline"IT has to constantly evolve, change and update systems. The core decisions of the business are now being based on IT data which wasn't the case before" (Group IT Manager, MNC, Ireland)

There is no 100% security and if you want change you must be willing to take risks. But it is not an IT decision – it is a business decision (Enterprise architect, global bank)

It’s all about data management. We need the overarching service management solution that enables us to see it all. Until we can integrate the cloud usage into our IT landscape we will not use public cloud, only marginally (CTO, global bank)

Cloud is a journey, not a project. We need to take calculated risks - but we also need to work with a provider that has tried it before. We can’t risk the daily operation. (Chief security officer, international food manufacturer)

[Working with the business]…… is the most difficult challenge of them all (Enterprise architect, UK Financial services company)

Five Things to do to Prepare for the Cloud

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The basics – business case, risk, governance, roadmap

Drive Innovation

Embrace new role for IT and the CIO

Build skills and knowledge

Facilitate cloud adoption

with the business

Jamie Snowdonjsnowdon@idc.com

Thank you

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Gareth Price – Security Consultant, BT Ireland

Cloud Security

From Paper to Pad

Bringing Sales in from the Cold

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Thank you

Panel Discussion- The Customer Experience

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Malcolm Thompson – COO, TotalMobile LtdJamie Snowden – European Research Director, IDCGeorge Glass – Chief Systems Architect, BTGareth Price – Security Consultant, BT Ireland

Research available for download

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http://www.btireland.com/cloud-services-in-ireland/cloudservicesinireland_event_land.html