BPO, KPO Contracts - Sep 2008

8/8/2019 BPO, KPO Contracts - Sep 2008

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The Contract

Year Quarter Month Headline

2008 Q3 Sep Gerdau Ameristeel awards RPO contract to Spherion

2008 Q3 Sep Reliance Comfort Limited awards CIS outsourcing contract

2008 Q3 Sep T-Mobile awards CRM contract to WNS

2008 Q3 Sep NY State Agency awards USD 127 m CRM contract to ACS2008 Q3 Sep Key Safety Systems awards RPO contract to Manpower Bu

2008 Q3 Sep Harman awards R&D services contract to Wipro

2008 Q3 Sep Alcatel-Lucent awards CRM contract to CSS

2008 Q3 Sep Take-Two Interactive awards outsourcing contract to Ditan

2008 Q3 Sep Biomet awards healthcare mangement contract to WNS

2008 Q3 Sep Bristol-Myers Squibb awards USD 550 m IT and financial s

2008 Q3 Sep InterContinental Hotels Group awards GBP 18 m outsourci

2008 Q3 Sep Merlin awards car fleet management contract to Zenith

2008 Q3 Sep Brown-Forman awards HRO contract to HR XCEL

2008 Q3 Sep athenahealth awards revenue cycle outsourcing contract to

2008 Q3 Sep Fortune Top 150 Health Care Provider awards USD 54 m C

2008 Q3 Sep Convergys bags USD 15 m CRM contract

2008 Q3 Sep USJFCOM awards USD 21 m support services outsourcing2008 Q3 Sep Neuberger Berman awards clearing services contract to Br

2008 Q3 Sep Social Security Administration (SSA) awards logistics outso

2008 Q3 Sep A broadband communications company awards CRM contr

2008 Q3 Sep BT awards USD 660 m Infrastructure and Services outsour

2008 Q3 Sep Pension Benefit Guaranty Corporation awards CRM contra

2008 Q3 Sep Medi-CareFirst BlueCross BlueShield awards CRM outsour

2008 Q3 Sep Aethra awards sales outsourcing services to Adivent

2008 Q3 Sep U.S. Department of Education awards outsourcing contract

2008 Q3 Sep FEMA awards USD 11.6 m outsourcing contract to GeoLea

2008 Q3 Sep CUNA awards recruitment contract to Pinstripe

2008 Q3 Sep Federal Aviation Administration awards USD 437 m contrac

2008 Q3 Sep Citibank (China) awards debit card processing services con


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Client

Supplier / Vendor Client name Vertical / Industry

Spherion Gerdau Ameristeel Manufacturing

Vertex Reliance Comfort Limited Manufacturing

WNS Holdings Ltd. T-Mobile Telecom

Affiliated Computer Services NY State Agency Public Sector Manpower Inc. Key Safety Systems Manufacturing

Wipro Technologies Harman International Industries Manufacturing

Cybernet-SlashSupport Alcatel-Lucent Telecom

Ditan Distribution Take-Two Interactive Software, Inc. (N Publishing, Media & Entertainment

WNS Holdings Ltd. Biomet Inc Healthcare

Accenture Bristol Myers Squibb Pharmaceutical

HH Associates InterContinental Hotels Group Travel & Logistics

Zenith Vehicle Contracts Merlin Professional Claims Services Financial Services

HR XCEL Brown Foreman Manufacturing

Perot Systems Corporation athenahealth Inc. ITES

Convergys Corporation Not Available Healthcare

Convergys Corporation Not Available Not Available

VMD Systems Integrators, Inc. United States Joint Forces Command ( Public SectorBroadridge Financial Solutions, Inc. Neuberger Berman Financial Services

SoBran, Inc. Social Security Administration (SSA) Public Sector

Direct Alliance Not Available Telecom

HP BT Group Plc Telecom

Convergys Corporation Pension Benefit Guaranty Corporation Public Sector

CGI Group Medi-CareFirst BlueCross BlueShield Healthcare

Adivent Aethra Telecom

GeoLearning Inc U.S. Department of Education Public Sector

GeoLearning Inc U.S. Federal Emergency Management Public Sector

Pinstripe, Inc. CUNA Mutual Group Financial Services

Raytheon Technical Services Federal Aviation Administration Travel & Logistics

TSYS Citibank Banking


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Client Country Client Geography New/ Extension Employees

United States USA New

Canada N. America Extension

United Kingdom Europe New

United States USA ExtensionUnited States USA New

India Asia New 250

France Europe New



United States USA Extension






Canada N. America New

United States USA NewUnited States USA New



United Kingdom Europe Extension



Italy Europe New





China Asia New


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Contract details

Employee details Value (USD m) Exchange rate

127.0

An Engineering division of 250 employees will be dedicated to work on behalf of Harman Enginering services

550.0

32.8

54.0

15.0

21.0

Direct Alliance inside sales team will be focused on the sale of the clients products

660.0

Aethra will make use of Adivent's established network of telecom sales professionals

11.6

437.0

Exchange rate as of 30-Sep-20081 GBP = 1.82026 USD


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Contract duration

Comment

Sep-08 1.0 Sep-09

Sep-08 6.0 Aug-14 Vertex has been associated with Reliance since 1998

Sep-08 5.0 Aug-13 ACS has earlier signed 3 contract with the agency

Sep-08 5.0 Aug-13

Sep-08 10.0 Aug-18 Accenture had earlier signed a 4-year IT and financial supp

The original three year GBP 6 m contract signed in 2005 h

Sep-08 3.0 Sep-11

Sep-08 5.0 Aug-13 Perot had earlier signed a seven year agreement which ha

Sep-08 2.5 Mar-11 Convergys has been associated with the company since 20

Sep-08 3.0 Sep-11

Sep-08 5.0 Sep-13Sep-08 3.0 Sep-11

Sep-08 5.0 Sep-13

Sep-08 7.5 Mar-16 HP had earlier signed the deal in 2004 which has now bee

Sep-08 5.0 Sep-13 Convergys has been selected as it is providing services to

Sep-08 3.0 Sep-11 The original contract has been renewed for a further 3 year

The new partnership may extend into other areas such as

Sep-08 2.0 Sep-10 Geolearning has been associated with DOE since 2005

Sep-08 5.0 Sep-13

Sep-08 5.0 Sep-13 The contract is for five years, with two options, the first one

Start date(month/year)

Tenure(in years)

Expiry date(month/year)


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rced

Payables Receivables Reporting / book-keeping Other F&A services

Yes

Yes

Yes

Yes

Yes Yes

Yes

Yes

Yes YesYes

Yes

Yes

Yes

Yes Yes

Yes

Customer RelationshipManagement (CRM)


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Inbound (Voice) Outbound (Voice) Non-voice CRM Technical Support Human Resources (HR) Payroll

Yes

Yes

Yes YesYes

Yes

Yes

Yes

Yes

Yes

Yes Yes

Yes Yes

Yes Yes Yes Yes

Yes Yes Yes

Yes

Yes


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Benefits Recruitment Training Records management

Yes

Yes

Yes

Yes

Yes

Compensationadministration

Retirement &outplacement


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Knowledge Services (KPO) Publishing Legal Research Analytics

Yes

Yes Yes

Yes Yes

Yes Yes

Yes

Yes

Policy and legalcompliance


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Media Services E-learning R&D Services Other Services

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Engineering DesignServices


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Medical Transcription Underwriting Compliance Tax Returns preparation Clinical research

Yes

BPO, KPO Contracts - Sep 2008

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