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BPM Manage Collection Agency Referrals
5.5.5.1 C2M.MDM.v2.2.Manage Service Investigative Orders
Customer To Meter.Meter Data Management V2.2
5.5.5.1 Service Investigative Orders
Creation Date:August 16, 2015
Last Updated:August 30, 2017
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Copyright © 2017, Oracle. All rights reserved.
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Contents
4Brief Description
Business Process Model Page 15
Business Process Model Page 26
Business Process Model Page 37
Detail Business Process Model Description8
Test Documentation related to the Current Process22
Document Control23
Attachments24
Service Issue Monitor BO Lifecycle24
Service Investigative Order BO Lifecycle24
SIM Type Reference24
Service Task Type24
SIO Activity Type24
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Brief Description
Business Process: 5.5.5.1 C2M.MDM.Manage Service Investigative Orders
Process Type: Sub-Process
Parent Process: 5.5.5 C2M.MDM. Monitor and Manage Service Faults
Sibling Processes: 5.3.3.2 C2M.MDM.Manage Device Events, 4.2.1.2 C2M.MDM.Manage VEE and VEE Exceptions
This process gets initiated by a Device Event or a Meter Reader Remark or a VEE Exception or a Failed Command that refers to a Service Issue Monitor (SIM) to analyze the service point. The Service Issue Monitor initiates a Service Investigative Order (SIO) process based on eligibility criteria to initiate a field action by crew. At times a user approval is required to create this SIO depending on field action.
A Service Investigative Order is sent to a Third Party Workforce Management Application which in turns communicates to the field crew. Field crew performs the action and status is reflected back in Third Party Workforce Management Application and MDM accordingly.
Business Process Model Page 1
5.5.5.1 MDM.V2.2Manage Service Investigative Orders. Monitor Service Issues
MDM
1.5
Discard and
Transition SIM to
Discard State
2.4
Complete To Do
2.4
Complete To Do
1.5
Discard and
Transition SIM to
Discard State
Evaluate SIO Initiation
Service Issue Monitor (SIM) Initiation
MDM
Authorized
User
Standard Device
Event
VEE Exception
Command Failed
Meter Reader
Remark
No
SIM Required?
Take No Further
Action
1.0
Analyze Criteria to
Create Service
Issue Monitor
(SIM)
Note:
SIO –Service Investigative Order
SIM -Service Issue Monitor
No
No
YesYes
No
Yes
1.3
Request to
Analyze Service
Point
1.1
Create SIM in
Pending State
Discard?
1.7
Process Service
Issue Monitor to
Analyze State
Take No Further
Action
1.4
Request to
Discard
1.6
Process
Pending
State SIM(s)
Schedule Service
Task Monitor
(Deferred)
Processing
Process
Automatically?
1.2
Review
SIM
Process SIM?
Yes
1.9
Check User
Approval
Requirements to
Create SIO
5.5.5.1 Manage Service Investigative
Orders
PROCESS
ACTIVITY
SIO
SUB-PROCESS
__________
PRODUCTS
UGBU
PRODUCT FAMILY
MDM V.2.2.0
PRODUCT LINE/RELEASE
PM URM Team
CREATED BY
BPE APPROVAL
__________
PRODUCT LINE APPROVAL
5.5.5.1 MDM.v2.2.Manage Service
Investigative Orders.doc
FILENAME
Page-1
Page Number
6/27/2017
REVISED
Oracle Proprietary and Confidential
Copyright © 2017, Oracle. All rights reserved.
No
1.8
Analyze Eligibility
to Create Service
Investigative Order
(SIO)
Continue SIO
Creation?
Check for
-Active SIO
-Completed SIO
-Discarded SIO
-Number of Device Events
-Number of VEE Exceptions
-Number of Command Failures
Take No Further
Action
No
Yes
2.1
Create To Do
Approve?
2.3
Approve SIO
Creation
2.6
Initiate SIO
Process and
Transition SIM to
Processed State
2.5
Reject SIO
Creation
Approval
Required?
2.2
Review
To Do
SIO Approval
1.5
Discard and
Transition SIM to
Discard State
Take No Further
Action
Page-2
No
Yes
2.0
Transition SIM to
Approval in
Progress State
Yes
Business Process Model Page 2
5.5.5.1 MDM.V2.2Manage Service Investigative Orders. Process Investigative Order
MDM
Send SIO
Crew
Third Party
Work Force
Management
Application
Integration
MDM
Authorized
User
Page-1
No
2.9
Log Error and
Transition SIO to
Validation Error
State
Perform Validations
2.7
Preprocess and
Create SIO in
Pending State
2.1
Create To Do
Successful ?
Page-3
2.8
Validate Ability to
Process SIO and
Transition to
Validate State
3.1
Create and Send
SIO Outbound
Communication
Message
3.0
Populate Message
Details and
Transition to
Processed State
Yes
3.2
Generate,
Transform, and
Send SIO
Message
3.3
Process SIO
Message and
Communicate with
Crew
3.4
Perform Work
3.5
Send
Acknowledgement
3.6
Update Log with
Results
Manage Activity and Send SIO
5.5.5.1 Manage Service Investigative
Orders
PROCESS
ACTIVITY
SIO
SUB-PROCESS
__________
PRODUCTS
UGBU
PRODUCT FAMILY
MDM V.2.2.0
PRODUCT LINE/RELEASE
PM URM Team
CREATED BY
BPE APPROVAL
__________
PRODUCT LINE APPROVAL
5.5.5.1 MDM.v2.2.Manage Service
Investigative Orders.doc
FILENAME
Page-2
Page Number
6/27/2017
REVISED
Oracle Proprietary and Confidential
Copyright © 2017, Oracle. All rights reserved.
Business Process Model Page 3
5.5.5.1 MDM.V2.2Manage Service Investigative Orders. Exception Process
MDM
Automated Completion Retry Process
2.4
Complete To Do
2.4
Complete To Do
4.4
Transition SIO
Activity to Validate
State and Initialize
Reprocessing
2.4
Complete To Do
2.4
Complete To Do
Automated Completion Retry Process
MDM
Authorized
User
Yes
Yes
Yes
Yes
No
No
Yes
NoNo
4.6
Evaluate Criteria
to Run Automated
Retry Process
Validation Error
?
4.5
Identify SIO
Activity in
Validation Error
State
P2,
2.7
Page-2
Discard ?
2.4
Complete To Do
3.7
Analyze
Error
and
Work To
Do
2.4
Complete To Do
Within Retry
Limit ?
Schedule Service
Task Monitor
(Deferred)
Processing
P2,
2.7
Reprocess
Immediately ?
Delete
3.8
Request to Delete
SIO
3.9
Delete SIO
Take No Further
Action
4.0
Request to
Discard SIO
4.3
Request to
Revalidate
4.4
Transition SIO
Activity to Validate
State and Initialize
Reprocessing
Take No Further
Action
SIO ‘Validation Error’ Exception Process
4.1
Discard and
Transition SIO to
Discard State
2.1
Create To Do
YesYes
Yes
Yes
No
No
Yes
NoNo
Within Retry
Limit ?
4.9
Request to
Discard SIM
5.1
Transition SIM to
Processed State
and Initialize
Reprocessing
Schedule Service
Task Monitor
(Deferred)
Processing
5.0
Request to Retry
Creating Service
Issue Order
2.4
Complete To Do
P1,
2.5
Take No Further
Action
2.4
Complete To Do
4.8
Delete SIM
5.2
Identify SIM in
Processing Error
State
4.7
Request to Delete
SIM
5.1
Transition SIM to
Processed State
and Initialize
Reprocessing
4.6
Evaluate Criteria
to Run Automated
Retry Process
P1,
2.5
Take No Further
Action
DeleteDiscard ?
Processing
Error?
Reprocess
Immediately ?
No
3.7
Analyze
Error
and
Work To
Do
SIM ‘Processing Error’ Exception Process
P3,
4.1
P1,
1.5
5.5.5.1 Manage Service Investigative
Orders
PROCESS
ACTIVITY
SIO
SUB-PROCESS
__________
PRODUCTS
UGBU
PRODUCT FAMILY
MDM V.2.2.0
PRODUCT LINE/RELEASE
PM URM Team
CREATED BY
BPE APPROVAL
__________
PRODUCT LINE APPROVAL
5.5.5.1 MDM.v2.2.Manage Service
Investigative Orders.doc
FILENAME
Page-3
Page Number
6/27/2017
REVISED
Oracle Proprietary and Confidential
Copyright © 2017, Oracle. All rights reserved.
1.5
Discard and
Transition SIM to
Discard State
No
2.4
Complete To Do
2.4
Complete To Do
4.2
Transition SIM to
Processing Error
State
Detail Business Process Model Description
1.0 Analyze Criteria to Create Service Issue Monitor (SIM)
Actor/Role: C2M(MDM)
Description:C2M(MDM) analyzes if the device event/activity type defined for Device Event, Meter Reader Remark, VEE Exception, and Command has a reference to Service Issue Monitor(SIM) type. If it is not defined, no Service Issue Monitor creation process is triggered.
D1-DVCEVTSIM (Create Service Issue Monitor from Device Event)
D2-VEEEXCSIM (Create Service Issue Monitor from VEE Exception)
D1-CFCMDSIM (Create Service Issue Monitor from Failed Command)
Process Plug-in enabled (Y/N) Available Algorithm(s):
D1-DeviceEvent
D1-ReaderRemark
D2-VEEExceptionServiceMonitor
Various Commands
Business Object (Y/N) Business Object
Service Issue Monitor Type
Configuration required (Y/N) Entities to Configure:
1.1 Create SIM in Pending State
Actor/Role: C2M(MDM)
Description:C2M(MDM) creates SIM in pending state.
D1-SIM-INFO ( Service Issue Monitor Information)
Process Plug-in enabled (Y/N) Available Algorithm(s):
D1-ServiceIssueMonitor
Business Object (Y/N) Business Object
1.2 Review SIM
Actor/Role: MDM Authorized User
Description:MDM Authorized User reviews SIM created in the system.
D1-ServiceIssueMonitor
Business Object (Y/N) Business Object
1.3 Request to Analyze Service Point
Actor/Role: MDM Authorized User
Description:MDM Authorized User if wishes to process SIM immediately can make a request to analyze service point.
D1-ServiceIssueMonitor
Business Object (Y/N) Business Object
1.4 Request to Discard
Actor/Role: MDM Authorized User
Description:MDM Authorized User if wishes to discard the SIM, User can make a request to discard it.
D1-ServiceIssueMonitor
Business Object (Y/N) Business Object
1.5 Discard and Transition SIM to Discard State
Actor/Role: C2M(MDM)
Description:C2M(MDM) transitions SIM to discard state. When a SIM is discarded it still remains in the system.
D1-ServiceIssueMonitor
Business Object (Y/N) Business Object
1.6 Process Pending State SIM(s)
Actor/Role: C2M(MDM)
Description:The volume of SIMs created can be significant and may not be possible for review and initiate manual creation process by User every time. Therefore in most of the cases SIMs in ‘Pending’ status is being processed by a batch process. Business determines how often this batch process should run to process Pending SIMs.
D1-ServiceIssueMonitor
Business Object (Y/N) Business Object
Service Task Monitor(Deferred)
Customizable process (N) Process Name
1.7 Process Service Issue Monitor to Analyze State
Actor/Role: C2M(MDM)
Description:C2M(MDM) transitions SIM to analyze state to initiate evaluation of criteria for SIO creation.
D1-ServiceIssueMonitor
Business Object (Y/N) Business Object
1.8 Analyze Eligibility to Create Service Investigative Order (SIO)
Actor/Role: C2M(MDM)
Description:C2M(MDM) analyzes eligibility criteria to initiate Service Investigative Order process. It analyzes for various SIM discard rules related to active SIO, completed SIO, and discarded SIO, within a time period. It also analyzes for number of times the device event, VEE Exceptions, command failures, etc has taken place within a time period.
D1-SIM-ANZ ( Analyze Service Point For Service Issues)
Process Plug-in enabled (Y/N) Available Algorithm(s):
D1-ServiceIssueMonitor
Business Object (Y/N) Business Object
Service Task Type
Configuration required (Y/N) Entities to Configure:
1.9 Check User Approval Requirements to Create SIO
Actor/Role: C2M(MDM)
Description:C2M(MDM) determines if a User approval is required to create a SIO and accordingly transitions SIM to respective state.
D1-CK-SI-AP (Transition Service Issue Monitor Based on Approval Settings)
Process Plug-in enabled (Y/N) Available Algorithm(s):
D1-ServiceIssueMonitor
Business Object (Y/N) Business Object
Approval Required field in Service Task Type
Configuration required (Y/N) Entities to Configure:
Group: SIO Approval
2.0 Transition SIM to Approval in Progress State
Actor/Role: C2M(MDM)
Description:Application transitions SIM to Approval In Progress Status if User Authorized User approval is required to initiate Service Investigative Order
D1-ServiceIssueMonitor
Business Object (Y/N) Business Object
Group: SIO Approval
Group: Manage Activity and Send SIO
Group: SIO ‘Validation Error’ Exception Process
2.1 Create To Do
Actor/Role: C2M(MDM)
Description:C2M(MDM) creates a To Do to alert user that:
- an approval is required to process SIM and initiate SIO creation process,
- error occurred while processing Service Investigative Order
-Service Investigative Order has been discarded and Parent Activity (SIM) transitioned to error state
D1-SIM-APTD (Service Issue Monitor - Create Approval Required To Do Entry)
D1-CTDEBOE (Create To Do Entry for BO in Error)
D1-FAILPA (Fail Parent Activity)
Process Plug-in enabled (Y/N) Available Algorithm(s):
D1-ServiceIssueMonitor
DM_SIOActivity
Business Object (Y/N) Business Object
To Do Type, To Do Role
Configuration required (Y/N) Entities to Configure:
Group: SIO Approval
2.2 Review To Do
Actor/Role: MDM Authorized User
Description:MDM Authorized User reviews SIM to approve or reject SIO creation process.
D1-ServiceIssueMonitor
Business Object (Y/N) Business Object
Group: SIO Approval
2.3 Approve SIO Creation
Actor/Role: MDM Authorized User
Description:MDM Authorized User approves SIO creation process.
D1-ServiceIssueMonitor
Business Object (Y/N) Business Object
Group: SIO Approval
Group: SIO ‘Validation Error’ Exception Process
Group: SIM ‘Processing Error’ Exception Process
2.4 Complete To Do
Actor/Role: C2M(MDM)
Description:C2M(MDM) finds non-completed To Do entries and completes them before reprocessing.
F1-TODOCOMPL (Generic To Do Completion)
Process Plug-in enabled (Y/N) Available Algorithm(s):
D1-ServiceIssueMonitor
DM_SIOActivity
Business Object (Y/N) Business Object
Group: SIO Approval
2.5 Reject SIO Creation
Actor/Role: MDM Authorized User
Description:MDM Authorized User makes a request to reject SIO creation process.
D1-ServiceIssueMonitor
Business Object (Y/N) Business Object
2.6 Initiate SIO Process and Transition SIM to Processed State
Actor/Role: C2M(MDM)
Description:C2M(MDM) initiates process to create SIO and transitions SIM to processed state.
D1-CRE-SIO (Create Service Investigative Order)
Process Plug-in enabled (Y/N) Available Algorithm(s):
D1-ServiceIssueMonitor
Business Object (Y/N) Business Object
Group: Manage Activity and Send SIO
2.7 Preprocess and Create SIO in Pending State
Actor/Role: C2M(MDM)
Description:C2M(MDM) performs pre-processing to determine activity type, related SIM, and determine required data to create SIO in pending state.
D1-CRAINFO (Command Request Activity Information)
D1-DETACTTYP (Determine Activity Type)
DM_RETRELSIM (Retrieve the related Service Issue Monitor)
DM_DFLTEVTS (Default Events from Monitor)
DM_DFLTDVC (Default the Device based upon the SP)
Process Plug-in enabled (Y/N) Available Algorithm(s):
DM_SIOActivity
Business Object (Y/N) Business Object
SIO Activity Type
Configuration required (Y/N) Entities to Configure:
Group: Manage Activity and Send SIO
Group: Perform Validations
2.8 Validate Ability to Process SIO and Transition to Validate State
Actor/Role: C2M(MDM)
Description:C2M(MDM) performs validations to process SIO outbound communication and transitions it to validate state.
D1-VALACTTDI (Validate Activity Type and Transition to Error State If Invalid)
Process Plug-in enabled (Y/N) Available Algorithm(s):
DM_SIOActivity
Business Object (Y/N) Business Object
SIO Activity Type
Configuration required (Y/N) Entities to Configure:
Group: Manage Activity and Send SIO
Group: Perform Validations
2.9 Log Error and Transition SIO to Validation Error State
Actor/Role: C2M(MDM)
Description:If any error occurs during validations, C2M(MDM) logs error and transitions SIO to Validation Error state.
DM_SIOActivity
Business Object (Y/N) Business Object
Group: Manage Activity and Send SIO
3.0 Populate Message Details and Transition to Processed State
Actor/Role: C2M(MDM)
Description:C2M(MDM) transitions SIO to ‘Processed’ state and populates message details to be sent to Third Party Workforce Management application.
DM_SENDSIO (Send Service Investigative Order to Subscribers)
Process Plug-in enabled (Y/N) Available Algorithm(s):
DM_SIOActivity
Business Object (Y/N) Business Object
Group: Manage Activity and Send SIO
3.1 Create and Send SIO Outbound Communication Message
Actor/Role: C2M(MDM)
Description:C2M(MDM) creates SIO outbound communication message and sends it to Third Party Workforce Management Application.
DM_SENDSIO (Send Service Investigative Order to Subscribers)
Process Plug-in enabled (Y/N) Available Algorithm(s):
DM_SIOActivity
Business Object (Y/N) Business Object
Group: Manage Activity and Send SIO
3.2 Generate, Transform, and Send SIO Message
Actor/Role: Integration
Description:Integration Layer receives outbound communication message from MDM and generates, transforms, and sends the message to Third Party Workforce Management application in required format.
Note: This is external and outside the Oracle MDM environment.
3.3 Process SIO Message and Communicate with Crew
Actor/Role: Third Party Work Force Management Application
Description:Third Party Work Force Management Applications receives communication from Integration layer, processes SIO message and sends SIO to crew in field to investigate Service Point.
Note: This is external and outside the Oracle MDM environment.
3.4 Perform Work
Actor/Role: Crew
Description:Crew visits Service Point, investigates and initiates respective field work action.
Note: This is external and outside the Oracle MDM environment.
Group: Manage Activity and Send SIO
3.5 Send Acknowledgement
Actor/Role: Integration
Description:Integration layer sends an acknowledgement to MDM on receipt of SIO outbound communication from MDM.
Note: This is external and outside the Oracle MDM environment.
Group: Manage Activity and Send SIO
3.6 Update Log with Results
Actor/Role: C2M(MDM)
Description:C2M(MDM) based on acknowledgement received from Integration layer updates its log with results.
3.7 Analyze Error and Work To Do
Actor/Role: MDM Authorized User
Description:MDM Authorized User analyzes the error logged and respective To Do created to determine the corrective action and to perform work.
DM_SIOActivity
D1-ServiceIssueMonitor
Business Object (Y/N) Business Object
Group: SIO ‘Validation Error’ Exception Process
3.8 Request to Delete SIO
Actor/Role: MDM Authorized User
Description:If MDM Authorized User determines that the SIO Outbound Communication is not required, Authorized User can request to delete it.
Group: SIO ‘Validation Error’ Exception Process
3.9 Delete SIO
Actor/Role: C2M(MDM)
Description:C2M(MDM) deletes SIO from the system.
DM_SIOActivity
Business Object (Y/N) Business Object
Group: SIO ‘Validation Error’ Exception Process
4.0 Request to Discard SIO
Actor/Role: MDM Authorized User
Description:MDM Authorized User, if determines that the SIO Outbound Communication is not required, Authorized User can request to discard it.
Note: When SIO is discarded, it is not removed from the system completely i.e. the record still exists in the database.
Group: SIO ‘Validation Error’ Exception Process
4.1 Discard and Transition SIO to Discard State
Actor/Role: C2M(MDM)
Description:C2M(MDM) discards SIO and transitions SIO to discard state.
DM_SIOActivity
Business Object (Y/N) Business Object
Group: SIO ‘Validation Error’ Exception Process
4.2 Transition SIM to Processing Error State
Actor/Role: C2M(MDM)
Description:C2M(MDM) creates a To Do and transitions SIM i.e. parent activity of SIO to processing error state.
DM_SIOActivity
Business Object (Y/N) Business Object
Group: SIO ‘Validation Error’ Exception Process
4.3 Request to Revalidate
Actor/Role: MDM Authorized User
Description:MDM Authorized User, if determines to reprocess SIO Outbound communication, requests to revalidate SIO.
D1-RBOE (Retry BO in Error)
Process Plug-in enabled (Y/N) Available Algorithm(s):
DM_SIOActivity
Business Object (Y/N) Business Object
Group: SIO ‘Validation Error’ Exception Process
4.4 Transition SIO Activity to Validate State and Initialize Reprocessing
Actor/Role: C2M(MDM)
Description:C2M(MDM) transitions SIO activity to validate state and initiate to revalidate it.
DM_SIOActivity
Business Object (Y/N) Business Object
Group: SIO ‘Validation Error’ Exception Process
4.5 Identify SIO Activity in Validation Error State
Actor/Role: C2M(MDM)
Description:C2M(MDM) identifies SIO activity in Validation Error state.
DM_SIOActivity
Business Object (Y) Business Object
Service Task Monitor(Deferred)
Customizable process (N) Process Name
4.6 Evaluate Criteria to Run Automated Retry Process
Actor/Role: C2M(MDM)
Description:C2M(MDM) evaluates criteria to run automated retry process. A Batch process is configured for this.
DM_SIOActivity
Business Object (Y) Business Object
Batch parameters
Configuration required (Y/N) Entities to Configure:
Group: SIM ‘Processing Error’ Exception Process
4.7 Request to Delete SIM
Actor/Role: MDM Authorized User
Description:If MDM Authorized User determines that the SIM is not required, Authorized User can request to delete it.
D1-ServiceIssueMonitor
Business Object (Y) Business Object
Group: SIM ‘Processing Error’ Exception Process
4.8 Delete SIM
Actor/Role: C2M(MDM)
Description:C2M(MDM) deletes SIM from the system.
D1-ServiceIssueMonitor
Business Object (Y) Business Object
Group: SIM ‘Processing Error’ Exception Process
4.9 Request to Discard SIM
Actor/Role: C2M(MDM)
Description:C2M(MDM) Authorized User, if determines that the SIM is not required, Authorized User can request to discard it.
Note: When SIM is discarded, it is not removed from the system completely, i.e. the record still exists in the database.
D1-ServiceIssueMonitor
Business Object (Y) Business Object
Group: SIM ‘Processing Error’ Exception Process
5.0 Request to Retry Creating Service Issue Order
Actor/Role: C2M(MDM)
Description:C2M(MDM) Authorized User, if determines to reprocess SIM to initiate SIO process, requests to retry SIM.
F1-AT-RQJ (Transition to Default Next Status (Java))
Process Plug-in enabled (Y/N) Available Algorithm(s):
D1-ServiceIssueMonitor
Business Object (Y) Business Object
Group: SIM ‘Processing Error’ Exception Process
5.1 Transition SIM to Processed State and Initialize Reprocessing
Actor/Role: C2M(MDM)
Description:C2M(MDM) transitions SIM to processed state and initiates reprocess.
D1-ServiceIssueMonitor
Business Object (Y) Business Object
Group: SIM ‘Processing Error’ Exception Process
5.2 Identify SIM in Processing Error State
Actor/Role: C2M(MDM)
Description:C2M(MDM) identifies SIM in Processing Error state.
D1-ServiceIssueMonitor
Business Object (Y) Business Object
Service Task Monitor(Deferred)
Customizable process (N) Process Name
Test Documentation related to the Current Process
ID
Document Name
Test Type
Document Control
Change Record
1
Date
Author
Version
Change Reference
6/8/2015
Srinivas Rao Kanteti
1
Initial Draft
11/17/2015
Walter Wolanski
Review
11/18/2015
Galina Polonsky
Review and Approve
08/29/2017
Isuru Ranasinghe
Minor formatting changes
Attachments
Service Issue Monitor BO Lifecycle
Service Issue
Monitor BO Lifecycle
Service Investigative Order BO Lifecycle
Service Investigative
Order BO Lifecycle
SIM Type Reference
SIM Type Reference
Service Task Type
Service Task Type
SIO Activity Type
SIO Activity Type
iv
22
5.5.5.1 C2M.MDM.v2.2.Manage Service Investigative Orders
Copyright © 2017, Oracle. All rights reserved.
_1495293508.docSIM Type Reference (Samples)
Device Event
Meter Reader Remark
VEE Exception
Command
a
PROCESS
a
ACTIVITY
a
SUB-PROCESS
a
PRODUCTS
a
PRODUCT FAMILY
a
PRODUCT LINE/RELEASE
PeopleSoft Business Process Engineering
CREATED BY
__________
BPE APPROVAL
__________
PRODUCT LINE APPROVAL

FILENAME

PAGE NAME

REVISED
PeopleSoft Proprietary and ConfidentialCopyright 2005 PeopleSoft, Inc. All rights reserved.
a
PROCESS
a
ACTIVITY
a
SUB-PROCESS
a
PRODUCTS
a
PRODUCT FAMILY
a
PRODUCT LINE/RELEASE
PeopleSoft Business Process Engineering
CREATED BY
__________
BPE APPROVAL
__________
PRODUCT LINE APPROVAL

FILENAME

PAGE NAME

REVISED
PeopleSoft Proprietary and ConfidentialCopyright 2005 PeopleSoft, Inc. All rights reserved.
a
PROCESS
a
ACTIVITY
a
SUB-PROCESS
a
PRODUCTS
a
PRODUCT FAMILY
a
PRODUCT LINE/RELEASE
PeopleSoft Business Process Engineering
CREATED BY
__________
BPE APPROVAL
__________
PRODUCT LINE APPROVAL

FILENAME

PAGE NAME

REVISED
PeopleSoft Proprietary and ConfidentialCopyright 2005 PeopleSoft, Inc. All rights reserved.
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_1495293667.docSIO Activity Type
_1495293457.docService Investigative Order BO (DM_SIOActivity) Lifecycle
_1495293484.docService Task Type
Sample 1
Sample 2
_1495293425.docService Issue Monitor BO (D1-ServiceIssueMonitor) Lifecycle