Body of KnowledgeBody of Knowledge

forfor

The AS&D Quality The AS&D Quality PractitionerPractitioner

Establishing the IAQG Establishing the IAQG Approved Knowledge ModelApproved Knowledge Model

AS&D Professional Workforce

57 27% can retire in 2008

16% Younger than 34

Understanding the Urgency

Person-based knowledge exitsNo defined knowledge base to work from

The more an organizational member/supplier has to process information to create understanding, the more waste that is being created in organizational performance.

Leadership’s role: • Structure the

organization so that members can make sense of it.

Source: Aircraft Industries Association

The new normal is approx. 620,000 AS&D professionals in the USA.

CMMI

TQM

ISO 9000

Lean

Leadership

JIT

6-Sigma

Accountability

Learning

Metrics

Process

Dialogue

Sociology of Knowledge Practice of Quality Improvement

Body of Knowledge Process Mapping

Area of inquiry. Process-based body of knowledge.

X

Aerospace & Defense Learning Aerospace & Defense Learning Institute (ADLI)Institute (ADLI)

501(c) not-for-profit established for the sole 501(c) not-for-profit established for the sole purpose of ensuring the long-term purpose of ensuring the long-term maintenance of the BoKmaintenance of the BoK

• Shall identify other AS&D practitioner Shall identify other AS&D practitioner BoK’sBoK’s Engineering, Procurement, OperationsEngineering, Procurement, Operations

Body of KnowledgeBody of Knowledge

Bo

dy

of

Kn

ow

led

ge

Lifecycle Perspective

Professions

BoK: Definition of knowledge and/or

skills

The perspective of where skills and knowledge are

applied in the product lifecycle

The definition of specific professional categories:• ASD-QE• ASD-SQE• ASD-NDTQE• ASD-CQM

Collaboration ModelADLI and IAQG

BoK Development ProcessBoK Development Process Map the AS&D business process Map the AS&D business process

stream.stream.

Identify the knowledge and skills Identify the knowledge and skills required to execute process.required to execute process.

Group major knowledge areas and Group major knowledge areas and remove variation across BP stream.remove variation across BP stream.

Assign measurement to knowledge Assign measurement to knowledge and skills.and skills.

Select sample of AS&D organizations

Conduct process mapping of AS&D

business processes

Create initial draft of BoKSME Validation of

BoK

Is the Draft BoK complete and

accurate?Validate BoK at

sample organizations

Create lifecycle of AS&D business

processes

Analyise business processes to ID skills

and knowledge.

Revise draft BoK

BoK Completed

Yes

No

SME Validation of AS&D Business

Process Map

Is the AS&D Business Process Map complete

and accurate?

Revise draft BoK

Yes

No

Short-term ObjectivesShort-term Objectives

Validate BoK ModelValidate BoK Model

Map Supplier-Management Business Map Supplier-Management Business ProcessesProcesses

Identify Requisite Knowledge Identify Requisite Knowledge

Create an AS&D SQE BoKCreate an AS&D SQE BoK

Pro

gra

m M

gt

D

esi

gn

Pro

cure

me

nt

Ma

inte

nan

ce

Pro

duct

ion

Knowledge Definition Follows the Knowledge Definition Follows the Product/Business Process LifecycleProduct/Business Process Lifecycle

Co

nce

ptu

al p

roce

sses

Cre

atio

n o

f d

esig

ns,

Des

ign

of

serv

ices

Su

pp

lier

man

agem

ent

pro

cess

es

Pro

du

cin

g t

he

pro

du

ct,

Pro

vid

ing

th

e se

rvic

e

Ser

vici

ng

th

e p

rod

uct

w

hil

e in

th

e h

and

s o

f th

e o

per

ato

r

Mapping the Product/Business Process LifecycleMapping the Product/Business Process Lifecycle

Bod

y of

Kn o

wle

d ge

Pro

ject

ConceptualDesign

Design IPT Partner / Supplier Selection

Qu

ote

SQ

A &

MC

L R

esou

rce Cap

acity Plan

nin

g

Material C

on

trol L

abo

ratory (M

CL

) / Lab

orato

ry Co

ntro

l So

urce

Ap

pro

val (MC

L)

En

gin

eering

So

urce A

pp

roval (C

apab

ility)

Lesso

ns L

earned

Exp

ort C

on

trol

Reso

urce N

otificatio

n, R

esou

rcing

Ch

ecklist

Pre-A

ward

Su

rveys (If New

Su

pp

lier)

Su

pp

lier Evalu

ation

s (Assess W

ho

has C

apab

ility)

Flo

wd

ow

n o

f Un

iqu

e Cu

stom

er Req

uirem

ents

Tech

nical D

ata Review

(Assem

ble)

Create T

echn

ical Data

Make/B

uy D

ecision

& S

up

plier S

election

To

ol &

Gag

e Desig

n

Pro

cess FM

EA

Qu

ality Req

uirem

ents (In

spectab

ility)

Man

ufactu

rability R

eview

ES

A R

equ

iremen

ts Ap

plicatio

n

MC

L R

equ

iremen

ts Ap

plicatio

n

CP

D/V

alysis

Qu

ality Req

uirem

ents D

evelop

men

t

Desig

n V

alidatio

n (S

tand

ard W

ork)

Co

ntract R

eview

Pro

du

ction

Cap

ability

Desig

n C

apab

ility

Cu

stom

er Req

uirem

ents

Knowledge Knowledge Management Model Management Model structure structure incorporated into incorporated into Skill/Knowledge FormSkill/Knowledge Form

Body of KnowledgeBody of KnowledgeCreating the Knowledge Creating the Knowledge

Measurement BasisMeasurement BasisIntegrated Knowledge Management

Model

1. Remember

2. Understand

3. Apply

5. Evaluate

4. Analyze

6.Create

Knowledge Dimensions

Factual Conceptual ProceduralA. B. C.

Bloom’s Taxonomy(Theoretical structure to ensure

standardization)

Without verbs, people would not see motion, change, and flow; people would see only static displays and spines.

Connections among nouns are the stuff of process.

Operations

Pro

du

ction

pla

nnin

g v

alid

atio

nPro

du

ction

pla

nnin

g v

alid

atio

n

First article

verifi

catio

nFirst a

rticle v

erifi

catio

n

Work

er

Work

er s

kill v

alid

atio

nskill v

alid

atio

n

Esta

blish

ing p

roce

ss cap

ability

Esta

blish

ing p

roce

ss capability

Worker Skill Validation:Identify the verbs:Machining, Inspecting, Planning, Auditing, etc…

Identify the nouns:Supplier, Castings, Mill, Assembly, Customer, ect…

Avoid looking at who in process mapping but rather the what and always challenge the why.

Example of Business Process Mapping

Existing ADLI-BoK has Existing ADLI-BoK has been documented been documented using the BoK using the BoK Skills/Knowledge FormSkills/Knowledge Form

Body of KnowledgeBody of KnowledgeDeploying a Standardized Deploying a Standardized Process for BoK DefinitionProcess for BoK Definition

Identify Professional Job Title

Assemble Subject Matter Expert Team

Correlate Job Responsibilities to

Business Process Map

Validate Knowledge Elements are Inclusive

of Defined Responsibilities

Update BoK as Required

Publish Professional BoK Definition

Leveraging an Industry BoK to Define a Professional BoK

Major Profession

Quality Engineering

Professional Specialty

SupplierQuality

Engineering

ContractsQuality

Engineering

NDT/NDE Quality

Engineering

MRO Quality Engineering

Corrective Action

Auditing Practices

First Article Inspection

Supplier Qualifications

AS9100 Requirements

Other Industry Std.

Regulatory Requirements

Closed-loop C/A

Mistake-proofing

5-Whys

Fishbone

Ect.

Procedural

Factual

Task Level Definition

Knowledge/ Skill

Elements

Definition of Knowledge Level and Type of

Knowledge

1. Associate

2. Practitioner

3. Senior

4. Specialist

Definition at Professional

Levels

5. Master

AS&D BoK team provides

minimum requirements to

perform the process.

Detailed definition at

each level that may be above or below the

minimum requirements. (Practitioner is the minimum)

Conceptual

AS&D BoK elements

applicable to major

profession at a generic level.

AS&D BoK

Professional Category Definition Model

1. Remember

2. Understand

3. Apply

4. Analyze

6. Create

5. Evaluate

• Process based• Quantifiable• Employee growth• Customer

satisfaction• Standardization• Cost control• Controlled

processes

Benefits of Measurable Knowledge Capability:

ASD-Auditor ASD-Auditor

ASD-Quality Engineer ASD-Quality Engineer (generic)(generic)

ASD-QE Supplier Management ASD-QE Supplier Management

Initial AS&D ProfessionsInitial AS&D Professions

Excellence begins with a choice.

Presentation slides will be Presentation slides will be located at located at

www.ADLITraining.orgwww.ADLITraining.org

Opportunities for sponsorship available

Opportunities to participate on the BoK team available