Better body language

What is body language?

Any in-person communication that is non-verbal

• Facial expressions• Eye movements• Gesticulations• Body posture• Position to other bodies &

objects

Body language grammar

• Illustrators

• Regulators

• Barriers

• Adaptors

Why is it important?

Give me some stats!

According to Professor Albert Mehrabian, communication is:

• 7% words• 38% paralinguistic or tonal • 55% body language

We are communicators!

• As salespeople, we rely on our communication to succeed.

• We need to be experts in body language.

Better body language tips

1. Practice positive body language

• Eye contact • Arm movement• Positioning • Facial expressions

2. Mirror and synchronise

3. Listen, watch and react

4. Beware of body language assumptions

5. Ask a colleague to critique you during a meeting

The most important thing

in communication is hearing what isn't said.

– Peter F. Drucker