BlueStar’s Technical Services
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BlueStar’s Technical Services. BlueStar’s Technical Services. Value Add & Technical Support Work Group. Value Add & Technical Support Work Group. Preconfigure Bar code Scanners Receipt Printers Label Printers MSR’s and MICR readers. Preconfigure Bar code Scanners Receipt Printers - PowerPoint PPT Presentation
Transcript of BlueStar’s Technical Services
BlueStar’s Technical Services BlueStar’s Technical Services Value Add & Technical Support Work Group Value Add & Technical Support Work Group
Preconfigure Bar code ScannersReceipt PrintersLabel PrintersMSR’s and MICR readers
Preconfigure Bar code ScannersReceipt PrintersLabel PrintersMSR’s and MICR readers
Build Out Of Stock ItemsPrinters – POS and BarcodeScanners & Scanner Kits
Build Out Of Stock ItemsPrinters – POS and BarcodeScanners & Scanner Kits
Configure Point-Of-Sale SystemsLoad Software applicationsStage Turnkey SolutionsInstall Additional HardwareGold Disking (Master Images)
Configure Point-Of-Sale SystemsLoad Software applicationsStage Turnkey SolutionsInstall Additional HardwareGold Disking (Master Images)
Custom Configuration Area
Custom Configuration Area
Custom Configuration Area
Custom Configuration Area
Drive/Media Burn CenterDrive/Media Burn Center
Setting up POS RolloutSetting up POS Rollout
Thin Client POS RolloutThin Client POS Rollout
Custom Configuration in Process
Custom Configuration in Process
Packing POS WorkstationsPacking POS Workstations
Value Add & Technical Support Work Group
AIDC and Mobile ComputersUpgrade Operating Systems and Radio FirmwareInstall and configure customer supplied softwareConfigure mobile computers and access points to customer specificationsAssist customers in developing their proprietary software and installing said softwareWI-FI – Activation and configuration of cellular radios in mobile computersCertified to reconfigure I-Safe mobile computers (Bartec)
BlueStar Technical Support Pre-Sales and Post Sale Technical Support Tier 1 support for most hardware lines, Tier 2 for Select lines.Multi-Lingual Support LinesOn Line Resources (Download Center)Experienced Technical Support Personnel
All Value Add work is performed in an ESD safe environment
Repair ServicesFactory authorized in warranty repair services for select linesOut of warranty repair services for most lines.BlueStar Canada - service depot center in MontrealBlueStar Europe – repair center is located at our Usingen, Germany location
Technical Support Call CenterTechnical Support Call Center
Technical Support Call CenterTechnical Support Call Center
Value Add & Technical Support Work Group
Value Add & Technical Support Work Group
BlueStar is committed to providing its customers withtotal POS, AIDC, RFID and mobility solutions. TheBlueStar Technical Services department works with ourcustomers to make sure we truly understand their requirements.
There is only one answer to a customer inquiry: “What do you need us to do?”
