Bitrix24 New Design and New Features - October 2014 Presentation

#[email protected]

Stowe Boyd• World’s leading social collaboration researcher• Author of “Leanership: A New Way Of Work”• Web anthropologist and futurist• Lead at Gigaom Research

Key Facts

• Registered companies: 275 000 + • Active companies: 45 000 +• 3000 employees in biggest cloud account• 55 – employees in average Bitrix24 account• Data stored with Bitrix24.Drive: 320 TB• 16 000 000 program pages served a day• 99,99% service availability in 2014.

Launched in April 2012

225+ Countries and Territories

PR, marketing, advertising 9,23%

IT 7,54%

Public Sector 7,47%

Healthcare 6,67%

Construction/Manufacturing 6,64%

Educational 6,53%

2012 2013 2014

• Online editing with – Google Docs & MS WebApps

• Video conferencing• Marketplace24• Company pulse• Real Time Activity stream• Counters for Tasks and Projects• Mail connectors

• Invoices for CRM• Mobile CRM• Video calls• Records management (Lists)• Bitrix24.Drive for MacOS • Open Rest API, oAuth 2.0,

• Bitrix24.Drive• Tablet App for iOS & Android • Performance improvements• New user interface• New Tasks• Improved CRM• Group Chat

• IP-Telephony• Activity stream for CRM • Bitrix24.Drive for company files• Resource management for Tasks• Mobile App performance and

offline mode

14 October

• New desktop App• Floating video calls• Bitrix24.Drive and Explorer integration• Telephony with own relay numbers• CRM: new company permissions• Mobile app stability• European infrastructure

• Bitrix24 Desktop App (Windows & Mac OS X)

• «Shared links» for files• New CRM interface• Votes and surveys• Social Network integrations• «Badges»

• Bitrix24 Mobile App

• Mobile videocalls• Incoming calls in CRM• Quotes in CRM • Duplicate control in CRM• Bitrix24.Mail• Extranet mobile

28 May

12 April 27 September

28 November

6 March

23 April

25 September

3 December

13 March

What’s New?

Meet your new Bitrix24

• New design

• Much faster

• New Bitrix24.Drive

• New security options (TFA)

• New CRM tools

• SIP connector for your PBX, 1-800 numbers

• New chat

• New mobile app with iOS8 update

• Much more

New DesignFlat. Modern. Functional

New design

October:

• Activity stream• Drive• CRM partially

Nov/Dec – Entire Bitrix24.

Faster, Much Faster

Based on proprietary composite site technology

Composite Technology

• 50% to 150% improvement in browser rendering speed

• Your employees get updates INSTANTLY and can react right away

Safety and Security

Your data is always protected

Elastic Load Balancing

Web 1


Dynamic

Web N

…CloudWatch + AutoScaling Web 1 Web 2 Web N

…CloudWatch + AutoScaling

S3

management, monitoring,

backup

Static

CDN

js, css

DynamicStatic

CDN

js, css

imag

es (c

lient

s)

imag

es (c

lient

s)

local cache local cache local cache local cache local cache

control cache: memcached

mysqld

mysqld

mysqld

mysqld

mysqld

mysqld

master-master replication


master-master replicationmysqld

mysqld

mysqld

mysqld

mysqld

mysqld

mysqld

mysqld

mysqld

mysqld

mysqld

mysqld






Web 2

local cache

Failover achitecture


Web 1


Dynamic

Web N

…CloudWatch + AutoScaling Web 1 Web 2 Web N

…CloudWatch + AutoScaling

S3

management, monitoring,

backup

Static

CDN

js, css

DynamicStatic

CDN

js, css

imag

es (c

lient

s)

imag

es (c

lient

s)

local cache local cache local cache local cache local cache


mysqld

mysqld

mysqld

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mysqld



master-master replicationmysqld

mysqld

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Web 2

local cache

AWS US Data Centers AWS European Data Centers

Data is always safe and secure

• SSL encrypted connection with 256bit key required for any data transfer

• Network screens

• Proactive filters (WAF - Web Application Firewal)

• Data isolation

• Secure data centers (SAS 70 Type II)

• User access rights

• Daily backups

Two factor authorization

> >

Log in with your login and password, receive second password, enter it and authorize

Two Step Authorization Advantages

• Protects you from keyloggers and rogue employees

• Free

• Quick setup

• Admin only/selected employees/or employees

• Works with freeOTP, Google authenticator, Windows Phone authenticator, hardware token generators

Connect Bitrix OTP app or any other OTP service device

• Bitrix24 cloud: Time-based One-time Password (TOTP) service/device that complies with RFC 6238 standard

• Bitrix24 self-hosted: HMAC-Based One-time Password (HOTP) that complies with RFC 4226 standard or Time-based One-time Password (TOTP) service/device that complies with RFC 6238 standard

To activate two step authorization

New Bitrix24.Drive

Bigger. Better. Faster.

• 100% free

• Personal drive for each employee

• Company drive than all employees can access

• Group drive for workgroup participants

• Easy file and folder sharing/synchronization

• Document creation, viewing and editing without ANY office suite installed on your PC (via Google Docs and Microsoft Office Online)

• Simultaneous multiuser editing

• Document access from mobile devices

• Document history/versioning

• File recovery/undelete.

What Bitrix24.Drive was:

Bitrix24.Drive advantages:

Bitrix24.Drive - 320 TB stored for all accounts.

• You always have access to the latest version on any device

• Easy document collaboration and file sharing• Save BIG. No per user charges (we are looking at you

O365, Box.com, Dropbox, Google)• Totally replaces your file server.

What you asked for: faster drive, XXL file support, convenient work with large number of files (hundreds of thousands).

New Bitrix24.Drive

• Much faster

• Better company drive

• Accidental deletion prevention

• Document preview/editing with office suite installed on your PC (MS Office, Pages for Mac, OpenOffice, LibreOffice)

• Flat design with improved interface

• RestAPI for marketplace apps

• If you delete shared file on YOUR drive, it’ll be deleted from your drive and PC only (unless you are document author).

• Others who have access to that file will still have it and will be able to work with in.

• If you delete file inside group/company drive, this WILL delete it for every user (including their computers)

Accidental deletion protection

• Flat

• Multifile upload

• Tile or list view

• Navigation tree

New interface

• Easy public link management

• See where file is used (tasks, CRM, etc.)

Document Usage

New prices for data storage

Bitrix24.CRM

Sales automation and full cycle management

Bitrix24.CRM Statistics

• 20 600+ Bitrix24 accounts actively work Bitrix24.CRM

• 4 510 000+ leads being processed

• 1 530 000+ deals in different stages

• 4 218 000+ contacts added

• 4 046 000+ companies added

Bitrix24.CRM was

• Total sales cycle management (leads, contacts, companies, deals)

• Sales automation (business processes, scheduling, tasks)

• Email marketing• Quotes and invoices• Product catalog• Sales funnel and reports• Integrated telephony and mobile CRM

New Bitrix24.CRM

• Manage duplicates (prevention, merger)• ALL CRM forms are new customizable• New marketplace apps (Form construction

for any site – web to lead)• Client birthdays• Improved reports (now with custom fields)

No more duplicates

Duplicate search

• You can create CRM forms that are unique to YOUR business.

• Add/remove/change order of fields easily.

• Customize CRM forms for self or all employees

•Emphasize what’s important when viewing CRM documents.

Customization of ANY CRM Form

Client birthdays

Custom field CRM reports

• Create individual reports that incorporate custom fields

• Copy common reports

• Add custom data to common reports

Telephony

Bitrix24 Telephony Statistics• 11 400+ companies use telephony

• 900 000+ phone calls made

• 7 800+ confirmed relay phone numbers

• 158 262 phone calls made by a single company

• 3 949 phone calls made by a single employee

• Integrated with CRM – no setup

• Incoming/outbound calls

• Cheaper than Skype

• Relay phone numbers

• Rent phone numbers (US, UK, Russia)

• Employee extensions

• Voice mail

• Call forwarding/queuing

• Call recording

• Call to lead (new clients)

• Call history (log)

• Automatically connects to responsible manager

Bitrix24 Telephony - Was

• Rent toll free numbers (1-800) in US and Russia

• Missed phone calls automatically converted to leads

• Connect your PBX (office or cloud) to Bitrix24 via SIP connector

• Call quality indicator

• Call transfer/on hold

• Cloud and self-hosted

Bitrix24 Telephony - New

Call quality, transfer, on hold

• Call quality feedback

• Transfer phone call to another employee

• Put client on hold

SIP Connector for your PBX

• $49/ month• Integrates with Bitrix24 CRM• Works in any country• Incoming calls are free• Outbound calls at your current rates• Quick Setup

All Bitrix24 telephony features will be available to you through SIP connectors.

Instant Messenger

Instant connection with your clients, partners, co-workers

• IM and group chat

• Free unlimited audio and video calls

• Videoconferencing for up to 4 people

• Availability indicator

• Searchable history

• Read/received indicator

• New messages/missed calls indicator

• Available in browser and as desktop/mobile apps.

IM&Group Chat

What’s New

• File sharing

• Edit/delete messages

• Likes

• Automatic “Away” status

• Search by name and position

31 000 000 + messages sent!

Mobile app

Work anywhere with Bitrix24

Bitrix24 mobile apps

• Activity stream• Tasks• Documents• CRM• Instant messages• Videocalls• Employee directory• Workgroups• Push-notification• Multiple portals

Please rate our app in AppStore и GooglePlay

Bitrix24 Mobile App Use

• .COM 19,4% • USA 35,1%• .DE 25,1%• .UA 14,2%• .RU 19,1%

What’s New

• iOS8, Android 5.0 Support

• iPhone 6 and 6+

• Audiocalls

• Improved videocalls for 3G + LTE

• OTP (TFA authorisation)

• iOS8 photo gallery

• Mobile calendar syncing in Android app

• New design

• Much faster

• New Bitrix24.Drive

• New security options (TFA)

• New CRM tools

• SIP connector for your PBX, 1-800 numbers

• New chat

• New mobile app with iOS8 update

• Much more

That was a ‘small’ Fall release

Stowe Boyd• World’s leading social collaboration researcher• Author of “Leanership: A New Way Of Work”• Web anthropologist and futurist• Lead at Gigaom Research

#[email protected]

Bitrix24 New Design and New Features - October 2014 Presentation

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Transcript of Bitrix24 New Design and New Features - October 2014 Presentation