Big Data in Multifamily - TecHome Builder Summit · 2019-12-16 · We take security seriously...

Big Data in Multifamily

Sponsored by:

Purpose, Presenters, Flow• Purpose

• Help multifamily builders understand the present and potential for big data applications.

• Presenters• John Galante, president, AE Ventures• Mike Branam, Director of Multifamily Sales, PointCentral

• Flow• Key concepts• Examples• The Future• Audience Q & A

What is Big Data?

IoT Trajectory

• 127 new IoT devices connected every second

• 150 billion IoT devices to be connected across the globe by 2025

IoT Trajectory

• Real time data will represent 30% of the datasphere by 2025

• Almost HALF of the worlds stored data will reside in public cloud environments

• We have gone from newspapers and libraries to real time information stored in the cloud in just a handful of years.

Industry Shifts – IoT in Different Sectors

• Hospitality• Energy & Utilities• Transportation• Insurance• Food


• Hospitality• Sensors on pool deck• Traffic patterns of hotel guests• Data to schedule F&B staff• Sensors in trays reinforce those

traffic patterns to enhance service efficiencies & performance


• Energy & Utilities• More informed customers

• Reporting on consumption• Improved grid management

• Alert operators of outages• Shift need based on demand

• Water & Energy• Know how much is needed in specific

areas• Consumption & Conservation

• Smarter energy grids helps with flow and increases efficiencies

• Integrations help optimize workflows

Industry Shifts – IoT in Different Sectors• Transportation

• Fleet Management• Fuel cost management, operational

efficiencies and speedy response time• Uber Eats & DoorDash

• Transit Management• Real time alerts• Shifts need based on demand• More reliable public transportation

• Smarter Inventory Management• Status of warehouse, production and

distribution center in real time creates deeper insights to boost efficiencies

• Geo-Fencing• Get location data through an app

which can also track mph

Industry Shifts – IoT in Different Sectors• Insurance

• Risk Management• More data improves underwriting

and reduces risk• New Pricing Models

• Usage based or demand based pricing

• Driver behavior tracking via an app

• Claim Management• Processing claims via technology

reduces time and cost

Industry Shifts – IoT in Different Sectors• Food

• Supply Chain Insights• Drones for Crop Management• Self Driving Tractors• Smart Consumer Appliances• Warehouse Management• Waste Reduction

Big Data in Today’s Multifamily Environments

IoT & Big Data in Multifamily

• Smarter Buildings• Energy Management• HVAC Performance• Resident & Staff Safety• Operational Efficiencies• Preventative & Proactive Maintenance

IoT & Big Data in MultifamilyPlatforms not just Gadgets – HVAC & Energy

• HVAC Performance• With smart thermostats combined with

proven platforms, real time notifications and be sent when an HVAC system is not performing to efficiency.

• Vacant Unit Management• Automatically adjusts thermostats when a

unit moves from occupied to vacant• Integrations with Property Management

Software allow for this to happen without property staff leaving their PMS

• Occupied Unit Management• Guard rails to ensure temperature does

not reach dangerous levels• Humidity detection to trigger fans

IoT & Big Data in MultifamilyPrevent Extreme Water Damage

• Water Damage• Average cost of a claim is in the $15k

range, but we’ve seen $100k+ damage that was 100% preventable.

• Sensors Trigger Alerts • Maintenance responds prior to alert prior

to serious damage taking place• Consumption Data

• Slow leaks or abnormal consumption can identify areas where there is an issue

IoT & Big Data in MultifamilyCommon Area Insights & Efficiencies

• Traffic Patterns• What spaces are being utilized? What

spaces aren’t’? Opportunity to convert or modify underutilized space?

• Enhanced Resident Experience• Platforms enable a resident to book a

common area and/or view whether or not it is busy

• More Secure for Residents and Staff• Data & automations to ensure a space is

locked after hours• Unattended Showings / STR’s

• Expand leasing hours based on traffic patterns to modify staffing hours

• Seamless access control solutions and noise detection data enable more peace of mind with short term rentals

Big Data & Network Security

IoT & Big Data in MultifamilyData & Network Security

• SOC – 2 Certification (Service Organization Control)• Privacy• Security• Confidentiality• Availability• Processing Integrity

• Platform Providers• SOC 2 is an absolute necessity

• Audited over 6 to 9 months by a 3rd party• Does the platform provider control their own

platform?• What is the providers stance on data – Are they

marketing and/or monetizing it?

The Future of Big Data & Multifamily

IoT & Big Data in Multifamily - What’s Next?

• IoT & Data will be used leverage almost everything that goes on in the building

• Platforms and integrations will win, not the best gadget• Monitor policy – CCPA as an example • 5G – Investment of over $1 trillion over the next 7 years

• We are only getting more connected• More small cells to get required infrastructure

• Founded in 2000

• Leading cloud-based SaaS platform for security and automation in residential and commercial applications

• Invented cellular-based interactive security

• Publicly traded (NASDAQ: ALRM)

• Market Cap ≅ $3.5b USD

• Presence in over 30 countries outside of North America

About Alarm.com

Million Housing UnitsSingle Family, Multifamily, Vacation Rentals

7+

MillionConnected Devices

80+

200+Billion Data PointsIn 2018 Alone

OVER

Largest Platform for Intelligently Connected Properties

Copyright © PointCentral 2019

Who is PointCentral?• Wholly owned subsidiary of Alarm.com

• Founded in 2011

• Focused on Rental Properties, Managers, Owners and Residents

• Our vision is to be the world’s leading IoT platform purpose built for the property manager, the asset owner, and resident

• Our mission…

• Improve Operational Efficiencies

• Enhance Building Performance

• Facilitate Positive Connections Between Property Managers, Asset Owners and Residents

Sing

le F

amily

Long Term Rental

Mul

ti-Fa

mily

Short Term Rental

Residential Property Management Market

2 to 8 million housing units in the US

42 million housing units in the US

What does PointCentral do?• PointCentral purpose built interfaces, workflows and integrations brings together different data and action from different devices

into one platform, delivering simultaneous benefits to the property manager, the asset owner and the resident

• PointCentral leverages key security, reliability resident interface aspects of the Alarm.com’s platform and extends these through our platform.

Operational Efficiencies – Seamless for Property Staff Asset Protection – Building Efficiency Resident Amenities – Happy Residents

BUILT FOR ENTERPRISE

KEYLESS ACCESS

HVAC MONITORING WATER MONITORING ENERGY MANAGEMENT

PROPERTY AWARENESSAUTOMATED WORKFLOWS

ACCESS MONITORING COMFORT & CONVENIENCE

20+ PMS INTEGRATIONS


Operational Workflows

Improved Asset ManagementVacant Unit Management

Maintenance Notifications

Unattended Showings & Short Term Rental Capability

Vendor Access Management

Automated workflows drive NOI by automatically applying rules based on property manager’s preferred settings and unit status, helping property managers shift their valuable resources from back office tasks like managing keys and thermostat

settings to higher value added tasks that engage, delight and retain residents.


“Are your vacant properties locked, lights turned off, and thermostats properly set for the evening?”

System dynamically changes settings and control based on property status and user

Always On

• High/Low Temperatures Limits

• HVAC Trouble Alerts

• Water Leak Detected

When Occupied

• Work Order Access

• Full Resident Control of Individual Unit

When Vacant

• Staff and External Vendor Access

• Energy Savings

• Light Schedules

• Unattended Showings

103 104

102101

203

201

102

101

VACANT PROPERTIESRENTED PROPERTIES

B u i l d i n g

Architecture Built for Property Managers

P o r t f o l i o


PointCentral’s Integration Advantage

Property Management Software Software Partnerships

PointCentral has built out the broadest array of integrations with leading property management tools. These partnerships are neither easy or cheap, but doing them at scale allows us to provide better economics value.

Associations


Integrations & Automated Workflows


What does the integration do?• Work Orders:

• Creates access codes for work orders

• Resident Move-ins:

• Moves unit from Vacant to Occupied Group

• Creates login and access code for new resident

• Resident Move-outs:

• Moves unit from Occupied to Vacant Group

• Deletes login, access codes and clears system activity


Occupancy Status Drives Rules• PointCentral system can be configured to grant access and set device settings based on

a unit’s occupancy

• Vacant Group Access

• Assign codes to access vacant units

• Set notifications to get alerted of access

• Occupancy-based Device Settings

• Energy savings with thermostat schedules on Vacant units

• Maintain HVAC system with minimum and maximum temp settings for local thermostat control on Vacant and Occupied units


Network SecurityAccess Control

Analytics

We take security seriously – SOC-2 Certified

• Two fully redundant world class SSAE-16 data centers with

dedicated staff monitoring 24x7x365

• Triple Encryption (Private APN, VPN, End-to-End AES) +

Internal and external firewalls + Continuous NOC monitoring

• Regular hardware PEN testing and upgrading

• Two-factor authentication on app

Photo of 1 of 2 PointCentral Data Centers


What is SOC-2?- Privacy- Security- Availability- Processing Integrity- Confidentiality

*9 month processby a 3rd party auditor

Copyright © 2019 Alarm.com

Access Control Use Cases

• Unattended Showings

• Short Term Rental Guests

• Enables Curb to Couch Access

• Customizable Access Plans For…

• Residents

• Property Staff

• 3rd Parties (Packages, Vendors etc.)

Applying AI to help turn data into solutions

Healthy Unhealthy

• HVAC analytics program launched last year is based on millions of thermostats and billions of data points

36


Viability as a Partner• We are a stable, long term partner:

• 8 years in the residential property automation business

• Used by hundreds of property management firms in tens of thousands of housing units

• Profitable, long term partner, without sensitivity to funding rounds.

• Backed up Alarm.com’s 19 year history and $3.B market cap (NASDAQ:ALRM)

• Partner Program enables scale

• Install – Service – Support across U.S.


Thank You

Big Data in Multifamily - TecHome Builder Summit · 2019-12-16 · We take security seriously...

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Transcript of Big Data in Multifamily - TecHome Builder Summit · 2019-12-16 · We take security seriously...