Best Practices Presentation: Building a World Class Service Organization
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Restructuring for Success Bobby Baird Director of Facilities
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Transcript of Best Practices Presentation: Building a World Class Service Organization
Restructuring for Success
Bobby BairdDirector of Facilities
Background
Originally Shands Hospital in Gainesville, FLTeaching hospitalAffiliated with University of FloridaPlant operations separated from UFE2C
CHIEF
• Current system• Issues• Reporting
CHIEF
• Current system• Issues• Reporting• Managing billing• Eventual sundown, like 2008.
Now What?
New partner due diligence Interview market leadersSelect Mainspring – Why?
Vision
AccountabilityProcessCustomer ServiceEfficiency
Accountability
Process
Customer Service
• Multiple shifts• TV, Light, toilet• Scooby Do?• Customer interaction• HCAPS
Efficiency
• UF Health benchmarking with UHC• Open new facility • Reporting
Mainspring Improvements• Cascading codes with radio buttons
Cascading Codes
• Electrical– Lighting-Power Distribution-Other• Overbed light-Night light-Headwall light-other
– Lamp– Ballast– Lens– Pillow speaker control– Other
Mainspring Improvements
• Cascading codes with radio buttons• Improved search capability• Billing processes• Accounting manage new facility• Capital asset management• Mobile
