Best PRACTICES IN EQUIPMENT MAINTENANCE: Learning from the · •The purpose of the Manatee County...
Transcript of Best PRACTICES IN EQUIPMENT MAINTENANCE: Learning from the · •The purpose of the Manatee County...
3/9/2020
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BEST PRACTICES IN EQUIPMENT
MAINTENANCE: LEARNING FROM THE
FLEETMASTERS
GREGG SCHOPPMAN
KEVIN SCHLANGEN, CPFP, CAFM, CEM
MICHAEL BRENNAN, CEM
GIL GILBERT, CEM, CASS
BARRY SCHLOUCH, CEM, STSC
• GREGG SCHOPPMAN, PRINCIPAL AT FMI
• KEVIN SCHLANGEN, CPFP, CAFM, CEM -FLEET MANAGER AT DAKOTA COUNTY, MINNESOTA
• MICHAEL BRENNAN, CEM - PRINCIPAL ASSET CONSULTANT AT CDMB
CONSULTANTS LLC
• GIL GILBERT, CEM, CASS - DIRECTOR OF FLEET OPERATIONS, INTRASTRUCTURE AND INTEGRITY AT STRIKE LLC
• BARRY SCHLOUCH, CEM, STSC-PRESIDENT AT SCHLOUCH INCORPORATED
Building A Culture of Dynamic & Engaged Employees That Drives Fleet & Asset Excellence
Barry Schlouch - President, CEM, STSC
Schlouch Incorporated - Heavy Civil Contractor
• Founded in 1983 by Deb and Barry Schlouch
• Ranked the #1 Best Place to work in PA for Large Employees
• Completed $1.4B in combined revenues over 37 years in business
• Received the Fleet Masters Award in 2016 from AEMP
• Employs 290 full-time team members (4 CEM’s, 2 EMS)
• Fleet replacement value of $40M
OEM (Original Equipment Manufacturer)
End User Dealer
Foreperson
Operator Mechanic/Technician
CEO
Operations / PM Finance
The 3 Triangles for Success
• Employee Training
• Environmental
• Human Resources
• Safety
• Outsourcing
• Parts Management
• Preventative Maintenance
• Shop & Facility Management
• Benchmarking
• Specifications
• Technology
• Customer Service
• Financial Management
• Procurement & Acquisition
• Risk Management
• Warranty & Performance
• Life Cycle Cost Analysis
Leadership – Process – AccountabilityMastering the 17 disciplines of fleet excellence
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Benefits
• Gain competitive advantage by lowering owning and operating costs
• Improve productivity through increased uptime and reliability
• Extend life of equipment and lower fuel costs by lowering idle time
• Extend service intervals and lower maintenance costs
• Strengthen warranty protection through dealer and OEM service agreements
• Improve safety
• Improve client satisfaction and gain repeat business with on-time delivery
• Improve operator satisfaction and retention
DAKOTA COUNTY, MINNESOTAKEVIN L. SCHLANGEN, CPFP, CAFM, CEM
• 2016 population 417,486
• 3rd largest MN County of 87
• 587 square miles
• 1/3 suburban
• 2/3 rural
• 30% population growth from 1990 to 2000
• Centralized in 2007 (16 departments into one)
• 28.1 million replacement value
• Operational Budget $3.5 million
• Capital Budget $1.5 to 2.6 million
• 6 Fuel Islands
• 15 Storage Locations + take home vehicles
• 1 Main Fleet Maintenance Facility
• 3 Fleet Field Service Trucks
• 11,500 Annual Work Orders
• 14 Staff
• Joint Powers Agreements with 9 organizations providing fleet services
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• Condition IV from 55% to 9%
• Condition I from 21% to 58%
• MPG increase of 29.6%
• GHG reduction of 28.6%
• Fleet reduction of $2.9 million
• Sedans 72% hybrid
• SUV 17% hybrid
• Police Patrol 43% hybrid
• Pickups 47% compact & 10% ½ ton
RESULTS (FROM 2005 BASELINE)
MANATEE COUNTYFLEET SERVICES
Michael Brennan, CEM
Fleet Masters
SERVICES AND SCOPE
A CUSTOMER CENTERED
SERVICE ORGANIZATION
ASSET MANAGEMENT
SERVICES
MAINTENANCE AND REPAIR
SERVICES
MOTOR POOL SERVICES
SPECIALIZED SERVICES
26TH AVE EAST
FACILITY “CENTRAL”
HEAVY EQUIPMENT
SERVICE FACILITY
FLEET COMPOSITION
45%
22%
25%
6%
2%Light Automotive
Medium / HeavyTruck
Construction /Agriculture
Emergency /Passenger
Misc.
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TECHNICIAN LABOR
COMPARISON
EQUIVALENCY CATEGORY
CATEGORY EXAMPLE
REPAIR FACTOR
UNITS / TECH
TOTAL UNITS
% OF EFFORT
100 - Light Automotive
Sedan / Pickup Truck
1 138 596 21.00%
200 -Medium/Heavy Truck
Dump Truck / Sweeper / Aerial
Truck3 99 316 12.00%
300 -Construction/ Agricultural
Backhoe / Menzi Muck/ Ag Tractor
7 86 353 17.00%
400 - Passenger / Metro Transit
Fixed Route Metro Bus – “Gillig”
22 8 27 18.00%
400 - Passenger / Demand Service
Motor Home Type Handicap Transport
15 11 27 14.00%
400 - Passenger / Trolley
Beach Trolley 42 4 6 8.00%
500 -Emergency/ Ambulance
Ambulance - Type II
12 12 23 10.00%
MAINTENANCE REPAIR PROCESS
VEHICLE & EQUIPMENTAUTHORIZATION & ASSIGNMENT
•The purpose of the Manatee County Vehicle Assignment Procedures is to establish procedures for Manatee County management to follow when assigning or authorizing employees (as defined in Article VII, Section 2-2-202 of the County’s Self Insurance Ordinance) to operate County owned vehicles or equipment for County business.
Procedure #: Title: Date Issued:
601.001 VEHICLE ASSIGNMENT
PROCEDURES
01/01/11
KEY PERFORMANCE INDICATORSMEASURE 2007 2008 2009 2010 2011 Target
AVERAGE FLEET AGE 4.7 5.23 5.57 6.14 5.7
RATIO OF VEHICLES PER
TECHNICIAN 70/1 70/1 70/1 70/1 70/1
AVERAGE VEHICLE WORK
ORDER COST $396.68 $462.03 $443.08 $467.47 $450.00
FLEET AVAILABILITY 94.72% 94.42% 92.52% 92.42 93%
24 HOUR SERVICE
TURNAROUND 75% 85.24% 79.43% 78.64% 80%
SCHEDULED WORK 45.66% 47.57% 49.34% 58.85% 55%
RE-WORK RATIO <1% <1% <1% <1% <1%
TECHNICIAN BILLABLE
HOURS 27,435 26786 25,598 27,500 25340
RECORDED VEHICLE
MILEAGE
8,204,022 7,533,508 7,382,123 7,572,572 7,951,389
RECORDED EQUIPMENT
HOURS
51411 71679 84,862 67,452 74,197
•Customer Service• 93% - Fleet Availability
• 65% - Scheduled – Predictive Maintenance & Repair
• 80% - 24 Hour Service Turn Around
• Internal Divisional Goals • Complete Revisions to Fleet Policy & Procedures (March 31st, 2011)
• Fleet “Right Sizing”
• Staff Development Goals• Continue Delegation of Decision-Making Authority to the Proper Staff
• Perform a Minimum Position Qualification and Training Assessment for All Supervisory Positions to Identify Career Path Advancement
• Initiate a Quarterly In-House training Program to Keep Technicians Up-To-Date on Current and Future technologies
• Projects• Complete Facility Renovations and Commence In House Small Engine Repair Services
• Upgrade Fleet Management Software System to a WEB Based Wireless Platform
• Continue Progression on a New Fleet/Transit Facility
FLEET GOALS
Gil Gilbert, CEM;CASS
Fleet Master, Large Fleet 2016
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Embrace Technology
Empower your people
Set base lines, know your Key Performance Indicators KPI’s
Then monitor, report and adjust in real time, Celebrate the successes, collaborate on lacking KPI’s
Questions / Comments
Transparency is all about
letting in and embracing new
ideas, new technology and
new approaches. No
individual, entity or company
or person, no matter how
smart, how old or how
experienced can afford to
stop learning!
“Gina McCarthy”
CERTIFIED EQUIPMENT MANAGER (CEM)
• Human Resources
• Preventive Maintenance
• Outsourcing
• Customer Service
• Safety
• Benchmarking
• Environmental
• Technology
• Life Cycle Costs
• Warranty & Performance Guarantee
• Financial Management
• Specifications
• Procurement
• Shop Management
• Parts Management
• Risk Management
• Employee Training
Questions?
Please complete the session evaluation on the CONEXPO–CON/AGG Mobile App. This is the same place you can log Professional Development Hours (PDH).