BEST - Boddie-Noell Enterprises Inc. · After the final award was given, Bill Boddie, CEO and ......

BODDIE-NOELLENTERPRISES, INC.

Boddie-Noell Enterprises, Inc. | Spring 2015

Tony Robinson

Teresa Keys

Amy Shearer Maritza Farfan

Robin Wilson

Irene Satterfield

Stacey Owen

Samantha Weatherholtz

Helen LockhartChristina Venable

Kathy Veale Mary Upshur

Boddie-Noell’

s

BEST BEST

of the

Featuring the 2014 Founders Award Winners & Best

Biscuit Makers. See page 3 for full article.

Ike Midgett

Melissa Presgraves

Brittany Irons Darline Cole

There are

several things

that both of

these awards

share. The

first of these

is excellence.

When we

talk about

excellence, we

talk about being

the best in our

industry. What

does it take to be the best? The short

answer is, loving what you do. If you know

a Champion Biscuit Maker or a Founders

Award winner, there is no doubt that they

love what they do. They have the smile

and the swagger in their step.

The two awards also share a common

theme: the winners come from a culture

where excellence is rewarded and expected

at the restaurant and district level.

Lastly, the winners of these awards have

found their sunshine. You might ask,

sunshine? Yes, they have found that place

where they can be proud of their team

and themselves, much like a person who

climbs a mountain or wins a Super Bowl.

My title is Regional Vice President of

Operations, but actually, I am a Head

Coach. I have a staff of coaches and

support team

members to

help our team

be winners

individually and

work together

to achieve

common

goals. My

responsibility is

to create a team

culture where

excellence is rewarded and expected. I

strive to make my team feel like they are

a part of something special. Out of that

team culture comes individual achievers.

As Head Coach, I am always looking

for where each team member can find

success. It may start with making all their

standards, receiving a platinum audit, or

developing another leader for the team.

We should all encourage our team to reach

for new goals and empower them. It is

important to always try to find what makes

each team member unique and use that

knowledge to build a personal connection

with them.

We always need to ask our team members

for feedback. The best ideas come from

our people- their opinion is crucial. As

leaders, we have an opportunity to make

a difference in someone’s life every day.

We can help them find their sunshine and

give them the tools they need to build a

fabulous career with a great company.

Everyone has an opportunity to find their

sunshine. As team members continue to

grow and seek success, they develop the

ultimate vision of being a Founders Award

recipient or having that Champion Biscuit

Maker. The sun never stays in one place, so

be ready when it shines your way.

Welcome

Find Your SunshineWe are all fortunate that we work for an organization that has a culture of recognizing and rewarding excellence. Two of the major awards at BNE are the Founders Award and the Best Biscuit Maker Award.

Gene DickensRegional Vice President

Region 2

Gene Dickens (right) presents Mayo Boddie, Sr., (left) with an honorary award from the Region 2 Leadership Team.

WHAT DOES IT TAKE TO BE THE BEST? THE SHORT ANSWER IS, LOVING WHAT YOU DO.”

“

In 2014, Gene Dickens, and Regional Director of Operations David Oakes,

and their teams earned the highest store contributions in the company. Thank you Gene for your outstanding leadership to the people of BNE.

BNE VISIONWe are a values based family business established

in 1962 that believes in people

• Focused on restaurants and real estate

• Operated by the best people in the industry

• Meeting the ever-changing needs of our customers and our communities

• Enjoying every aspect of our success

PURPOSE STATEMENTTo use the resources of our company to provide opportunities for our people and to be a positive influence on people’s lives wherever and whenever we can.

BNE VALUESRESPECT for individuals, communities, and our environment.

HONESTY at all times, regardless of circumstances and without fear of retribution.

TRUST in others and ourselves. We fulfill our commitments and treat mistakes as opportunities to learn and grow.

EXCELLENCE in all we do, exceeding the expected and continuing to improve.

TEAMWORK or enthusiastically working together to accomplish more.

DIVERSITY to value each person’s unique ability to contribute. The strongest team is the one that recognizes individual talents and strengths.

3 7 8 9 10 16 17


Table of Contents Highlights:

3. BNE Recognizes the ‘Best of the Best’ During Annual Awards BanquetFounders Award and Best Biscuit Maker

Award recipients honored for outstanding

operational excellence.

7. Hardee’s of Saluda’s Community Involvement Makes Significant Impact on Small Town With the help of his Hardee’s friends,

the Easter Bunny paid a visit to Saluda,

Va. for the Hardee’s of Saluda’s Easter

Celebration.

8. Virginia Governor Praises Hardee’s of Norton for Safety PracticesIt was Hardee’s of Norton to the rescue

when Virginia Governor Terry McAuliffe and

his team traveled to Southwest Virginia in

late February.

9. Highway Diner Transitions to Server BankingEager to enhance their already superb

service, the Highway Diner is now allowing

customers to pay their check at the table.

10. Viniterra Holds Second Annual ‘Race for the Chocolate’More than 1,500 runners found themselves

lacing up their shoes early Valentine’s Day

morning for the second annual ‘Race for the

Chocolate’ 10k/5k.

16. Ministry Team Meets Daily to Glorify GodMembers of the Ministry Team and any

others who desire to take part meet at

the home office each morning for a short

devotion, to pray for those in need, as well

as to give thanks.

17. Friendly Competition Helps Send Athletes to Special Olympics Marking Boddie-Noell’s 34th year of

continuous support to Special Olympics

Virginia, 176 Virginia BNE Hardee’s

restaurants raised money for the inspiring

organization during the 2014 annual “When

You Give, We All Win” fundraiser.

FOUNDERS AWARDFormerly known as the Carleton Noell Achievers award, the Founders Award is the top operational award given annually by Boddie-Noell. The award is given to the company’s top 10 Hardee’s restaurants, their General Managers, and the top two District Managers. Founders Award winners must meet and surpass an established set of criteria for operational excellence in addition to representing and impacting Boddie-Noell in an extremely positive way. Winning the award is no easy feat. Restaurants are tracked throughout the year in the categories of sales, food costs, payrolls, miscellaneous expenses, and overall restaurant operations. Winners must also exemplify corporate values.

The Founders Award is given in honor of the company’s three founders, Mayo Boddie, Sr., the late Carleton Noell, and the late Nick Boddie, who together opened the company’s first Hardee’s in 1962. Each founder played an integral role in setting

the framework which would influence and shape the company for more than 50 years.

Terry Lewis, President of Hardee’s Operations, played host for the evening and led the audience through the action-packed awards ceremony. After the final award was given, Bill Boddie, CEO and Vice Chairman, took a moment to speak to the room about the company and the importance that each person makes. He mentioned that his father, Mayo Boddie, Sr., highly valued the role of each and every person within the Boddie-Noell family.

“My dad couldn’t be more proud of this company,” said Boddie. “Tonight exemplified that people are what make Boddie-Noell great.”

Founders Award winners received a cash award, a personal plaque, and a plaque to display in their restaurant. Prior to the banquet, the winning restaurant teams received cash awards for their 2014

contribution and performance.

Meet the Founders Award Recipients:

STACEY Owen Senior General Manager (Dinwiddie)

First Thought? “I was excited. This is my third year in a row winning the Founders Award and I’m so proud of that accomplishment.”

Secret to Success? “Our team really takes the time to focus on daily operations. Then it all comes together.”

Favorite Menu Item? Hand-Breaded Chicken Tenders™

IRENE Satterfield

Senior General Manager (Bainbridge)

First Thought? “I was excited and was so thankful for my team.”

Secret to Success? “We try every day to be the best we can be. We are a family and we are there for one another.”


BRITTANY Irons

General Manager (Bamberg)

First Thought? “This really proves we can do anything we put our mind to. I am so blessed to have a store that could put me

BNE Recognizes the ‘Best of the Best’ During Annual Awards Banquet

3 | ENTERPRISER Spring 2015

Founders Award winners, front, From L: Helen Lockhart, Christina Venable, Irene Satterfield, Mary Upshur, Samantha Weatherholtz, Kathy Veale; Back, From L: Melissa Presgraves, Stacey Owen, Robin Wilson, Ike Midgett, Darline Cole, Brittany Irons.

The mood was one of nerves, excitement, and anticipation as the sun was setting at Rose Hill Conference Center in Nashville, N.C. The best of the best from Boddie-Noell’s 334 Hardee’s restaurants gathered in Nathan Hall for the annual awards dinner on Sunday, March 1. The four top regional Biscuit Makers in the company, 12 Founders Award winners, their guests, and BNE leaders were in attendance to honor and celebrate the best in operational excellence across the company in 2014. Everyone enjoyed an evening of conversation, celebration, and a delicious dinner prepared by Rose Hill’s Executive Chef Michael Pupillo and the culinary team.

ENTERPRISER Spring 2015 | 4

in the position to win this award.”

Secret to Success? “We are very focused and we always help each other.”

Favorite Menu Item? Hand-Breaded

Chicken Tenders™

DARLINE Cole

General Manager (Hertford)

First Thought? “I was very happy!”

Secret to Success? “Teamwork.”


HELEN Lockhart General Manager (Denbigh)

First Thought? “I was thrilled! My crew and I have worked very hard to provide reliable, good service to our customers and community. It was nice to see how much that hard work paid off.”

Secret to Success? “Training. It’s a large part of my job as well as my crew’s - knowing your duties so you’ll work better as a team and be able to quickly resolve problems if they arise.”

Favorite Menu Item? Fresh Fried Chicken

KATHY Veale

General Manager (George Washington Highway)

First Thought? “I’m so thankful to God and to my team!”

Secret to Success? “Teamwork and friendly service.”


IKE Midgett Senior General Manager (Grandy)

First Thought? “I was very excited and couldn’t wait to tell my employees. We knew this year was going to be close, but we wanted to win so badly.”

Secret to Success? “We are a family. We don’t always like each other, but we all LOVE each other.”

Favorite Menu Item? Frisco Breakfast Sandwich®

CHRISTINA Venable

General Manager (Wake Forest)

First Thought? “All of our hard work paid off. I’m so proud of my team.”

Secret to Success? “It took a conscious effort to save in every area possible. We improved the service and cleanliness to build our clientele.”

Favorite Menu Item? 1/3 Pound Mushroom & Swiss Thickburger®

SAMANTHA Weatherholtz

General Manager (Stuarts Draft)

First Thought? “Shocked and excited! I have an excellent crew that works very hard. They stay focused and meet our company’s expectations. I also have an amazing boss that is very encouraging and understanding.”

Secret to Success? “Teamwork and motivation.”

Favorite Menu Item? The Original Thickburger®

MARY Upshur General Manager (Onley)

First Thought? “I was so overwhelmed! I almost couldn’t believe it.”

Secret to Success? “Always work together as a team, be organized and stay focused at all times.”

Favorite Menu Item? Fresh Fried Chicken

ROBIN WilsonDistrict Manager, Region 2

First Thought? “Winning this as a District Manager has been a goal for me for the last six years. I am very thankful for the team I have.”

Secret to Success? “I’m surrounded by great people.”

Favorite Menu Item? Big Hot Ham ‘N’ Cheese™

MELISSA PresgravesDistrict Manager, Region 3

First Thought? “Oh my gosh! We did it, we really did it!”

Secret to Success? “We take care of one another. I heard Mayo Boddie say once that it’s all about the people, just one-on-one respect for each other, and I agree. We do a lot of things in our day-to-day operations and we strive to always take care of every single guest. We don’t get caught up in titles or hours worked – we all contribute.”

Favorite Menu Item? Jumbo Chili Dog (no onions, with a little kick of hot sauce)

6 | ENTERPRISER Fall 2013

BISCUIT MAKERS For more than 35 years, Hardee’s

customers have started their day with the

Made From Scratch™ biscuit that Boddie-

Noell introduced to Hardee’s in 1977.

Since then, Boddie-Noell Biscuit Makers

have been perfecting the craft of baking

outstanding golden-brown biscuits that

remain a customer favorite.

In 2014, Hardee’s restaurants owned

and operated by Boddie-Noell used more

than 749,603 pounds of biscuit flour,

10,655,056 pounds of biscuit mix, 382,860

pounds of cinnamon raisin biscuit mix and

7,860,160 pounds of buttermilk to make

the golden brown biscuits – the equivalent

of roughly 5,000 acres of wheat and 490

truckloads of ingredients.

This year, hundreds of Boddie-Noell

Hardee’s Biscuit Makers competed for the

title of the Best Biscuit Maker 2014. The

Best Biscuit Maker Challenge is a beloved

company tradition that was started by

Boddie-Noell in 1983.

More than 700 Biscuit Makers from

334 Hardee’s restaurants participated

in this year’s competition. Contestants

represented restaurants across North

Carolina, Virginia, South Carolina, and

Kentucky.

The competition started in October, and

each Biscuit Maker was evaluated based

on the quality of his or her biscuits,

knowledge of proper biscuit equipment,

cleanliness and care of the biscuit

equipment, knowledge and execution

of company procedures, grooming, and

appearance. The competition’s judges

included General Managers, District

Managers, Regional Directors, Regional

Vice Presidents, and other executives in

the restaurant division of Boddie-Noell

at the five levels of competition.

There was a winner from each

region. The four regional winners

then competed for the title of Best

Biscuit Maker on February 5, and were

honored at the company’s annual

banquet at Rose Hill Conference Center

on March 1. Rose Hill was filled with

anticipation as all in attendance awaited

the announcement of 2014’s Best Biscuit

Maker winner.

“Our Biscuit Makers

are truly the key to our

breakfast operation,”

said Terry Lewis,

President of Hardee’s

Operations and host

of the Biscuit Maker

Banquet. “They really

set us apart from other

restaurants.”

Amy Shearer from the

Hardee’s on Broad

Street in Richmond,

Va. was announced as

Boddie-Noell’s Best

Biscuit Maker for 2014.

The three other regional

winners were two-time

regional winner Tony

Robinson of Hardee’s of

Independence Boulevard in Virginia Beach,

Va., Teresa Keys from the Hardee’s of

Washington #1 in Washington, N.C., and

Maritza Farfan from the Hardee’s of Salem

#2 in Salem, Va.

“We have some amazing Biscuit Makers

in the company, but Amy is one of our

new stars,” said John Smith, Regional

Director of Operations. “Every single

customer wants Amy’s biscuits.”

Amy has worked as a Biscuit Maker since

2013. She says the key

to creating the best

Hardee’s Made

from Scratch™

Biscuit is “making

them with ‘TLC’

and pretending I’m

going to eat each

and every one.”

Aside from making biscuits, she enjoys

animals, sports, and baking. She also likes

reading and doing puzzles and has recently

written a book titled God, Mom and

Rock-and-Roll. Her favorite menu item at

Hardee’s is the Country Ham Biscuit.

Founders Award Recipients & Biscuit Makers, cont’d

Regional winners of the Hardee’s Best Biscuit Maker Challenge, From L: Teresa Keys, Maritza Farfan, Tony Robinson, Amy Shearer.


Amy Shearer

ENTERPRISER Fall 2013 | 7

“My favorite part of making biscuits for

Hardee’s is knowing that I am putting a

smile on all the customers’ faces when

they leave the store,” said Amy. “I’m

excited and humbled by this award.”

This was the second

regional Best Biscuit

Maker win for Tony

Robinson, who

has been with

Hardee’s for four

years.

“Tony is full of

personality,” said

Gene Dickens,

Regional Vice President of

Operations. “He’s so positive and

enthusiastic and that flows throughout the

restaurant.”

Prior to joining the Hardee’s family,

Robinson spent 20 years working with

the U.S. Navy where he was part of the

civil engineer team, the Seabees. His

work ethic has been shaped by his time

with the Navy and he applies that mindset

as a Biscuit Maker, including his love for

following procedures.

“The secret to making a delicious

Hardee’s biscuit is to follow the

procedure,” said Tony. “And to love what

you do.” His favorite menu item is the

Sausage Biscuit.

Teresa Keys has been with Hardees’s

for 15 years and has been making

biscuits for 14. She said she prepared

for the competition by “watching the

Biscuit Makers video and practicing the

procedures.”

“Teresa is willing to

help wherever she

is needed,”

said Brenda

Cherry,

Regional

Vice

President of

Operations.

“She can do

everything and

we count on her for it.”

When Teresa is not enjoying her favorite

Chicken Fillet Biscuit, she loves baking,

puzzles, and reading. She also loves

people and helping them in any

way she can.

According to Maritza

Farfan, a 10-year

employee, the

secret to making a

delicious Hardee’s

biscuit is to follow all

of the procedures and be

patient.”

“I work with my heart and give a lot of

love to each biscuit,” she said. “I try to

think about each customer and his or her

first bite into the biscuit. I want that to be

great. My favorite is the Bacon Egg and

Cheese Biscuit.”

In addition to making biscuits, Maritza

enjoys attending basketball games and

gymnastics meets with her children. She

also enjoys fishing for catfish and bass.

“We’re so proud of Maritza,” said Joan

Benson, Regional Director of Operations.

“She represents Hardee’s so well and is one

of the most grateful people I’ve ever met.

All four Biscuit Makers will be pictured

on the tray liners at BNE owned Hardee’s

restaurants later this year. Each winner

was recognized, and given a cash prize,

and a regional award plaque at the annual

banquet. v


OUR BISCUIT MAKERS ARE TRULY THE KEY TO OUR BREAKFAST OPERATION. THEY REALLY SET US APART FROM OTHER RESTAURANTS.”- TERRY LEWIS, PRESIDENT OF HARDEE’S OPERATIONS

“

Tony Robinson

Maritza Farfan

Teresa Keys


Increasing patronage and boosting sales, Region One’s Fayetteville, NC market radio

remote broadcasts were a success, according to Regional Director of Operations

Andre Jumpp.

From late January through March, twelve restaurants in the Fayetteville market

welcomed local radio stations and their DJs into the restaurants to broadcast their shows

and invite listeners to come to the location. Customers were able to meet the DJs, play

games to win concert tickets, and most importantly, dine on delicious Hardee’s food,

including $.69 sausage biscuits and $5 five piece chicken tender specials.

With the goal of targeting potential customers during the first quarter in an effort to

capitalize on the success of the advertising for the remainder of the year, Andre credits the

remotes for enabling the Fayetteville market to have a fantastic February with great sales. v

From L: Q98 FM DJ Bryan DeBerry greets guests at the Hardee’s of South Fayetteville with General Manager Shea Wolverton and Cashier Jessica Reynolds during a radio remote broadcast.

With the help of his Hardee’s friends,

the Easter Bunny paid a visit to

Saluda, Va. for the Hardee’s of Saluda’s

Easter Celebration.

More than 50 guests attended the event,

with children and adults alike delighted to

dine and pose for photos with the Easter

Bunny. Other activities included drawings

for both a boy’s and a girl’s Easter basket

and a Ferrero Rocher chocolate filled

golden egg for the adults. Candy filled eggs

were also given out to the children.

“The celebration was a team effort,” said

General Manager Teresa Powell, who

created and planned the event. “The entire

Hardee’s of Saluda team worked well

together and were extremely helpful from

the planning stages through the completion

of the celebration,” she said.

District Manager Carmena Waters also

helped by printing coloring pages for

children to color while snacking on punch,

cupcakes, and cookies.

Teresa purchased an Easter Bunny costume

the unit will be able to use for years to

come. Teresa said the costume was a big

hit. “Everyone was complementing us.

They said our costume was better than all

the others they had seen,” said Teresa.

Breakfast Manager Maribel Kimble played

the part of the Easter Bunny, wearing the

costume during the Celebration.

Teresa said she was pleased by the

outcome of the celebration. “From the

customers to the employees, everyone

really enjoyed themselves,” she said.

Teresa and the Hardee’s of Saluda team stay

busy throughout the year hosting events for

loyal customers and their families.

Along with the Easter Celebration, the unit

also brings Santa to town for a Christmas

Celebration, gives out Christmas cards

with personalized hand written notes

to regular customers, and even hosts a

customer appreciation day once a year. Last

Christmas, Teresa said her unit and several

others came together to supply Christmas

for a local family.

Hardee’s of Saluda’s team’s continuous

community involvement has made a

significant impact on the small town of less

than 800 residents. Saluda is located more

than 30 miles from the closest major city.

Without these events, residents would

have to drive 45 minutes to an hour for their

children to visit the Easter Bunny or sit on

Santa’s lap, explained Teresa.

Teresa said she feels it is important to show

appreciation to her loyal customers. “When

the seasonal travelers are gone, they get us

through the tough months,” said Teresa. v

Radio Remote Broadcasts Boost Sales in Fayetteville Market

Hardee’s of Saluda’s Community Involvement Makes Significant Impact on Small Town

Hardee’s of Saluda’s Management Team. From L: Thomasine Jones, Shift Leader; Teresa Powell, General Manager; Maribel Kimble as the Easter Bunny, Breakfast Manager; Ebony Marshall, Shift Leader; and Justin Waters, Manager.

Hardee’s staff pose with the Easter Bunny during Hardee’s of Saluda’s Easter Celebration. Top From L: Drachele Johnson, Breanna Taylor, Maribel Kimble as the Easter Bunny, Sabrina Webster, and Avery Bundy. Bottom From L: Betsy Taylor, Tevin Beal, and Ray Vaughn.


Virginia Governor Terry McAuliffe thanks Senior General Manager Sherry Browning and the Hardee’s of Norton team for their hospitality during an emergency meeting held at the location.

While driving through the city, the

Governor’s team came across

the Hardee’s of Norton, whose clean

and well scraped parking lot presented

an ideal location for the meeting. With

a desire to ensure the safety of those

traveling to attend, Gov. McAuliffe

requested to use our restaurant to hold

the meeting.

Excited to help, the Norton team

hosted the Governor, his staff, food

bank directors, board members, rescue

management personnel, almost a dozen

state troopers, and local news media.

Attendees were eager to learn what the

Governor would be doing to help the

county that had received 39 inches of

snow and ice in a very short amount of

time.

The Governor praised our team for

their thorough and conscientious

preparedness in safeguarding guests

from dangerous conditions during the

icy winter weather. He told the team

their parking lot was the cleanest in the

entire community, according to District

Manager Melissa Carter.

At the completion of his meeting, Gov.

McAuliffe joined the Norton crew on the

front line, thanking them for their hard

work and hospitality before shouting out

“Go Hardee’s” as he left

the building.

“I am extremely proud of

the team at Norton for

welcoming the Governor

to Wise County after

the winter storm,” said

Sherry Christensen,

Human Resource

Manager. Melissa agreed,

saying she was thrilled

the Governor had a great

visit. “I’m so proud of the

whole team,” she said,

“Everyone worked

hard to make it a great

experience.”

“Keeping our parking lot and restaurant

safe during winter weather is something

we always strive for,” explains Melissa,

“We really appreciated the Governor’s

comments and recognition,” she added.

While Melissa was pleased the Governor

had a great visit, she said ultimately,

everything the team at Norton does is

for their customers. “We are proud to

have the reputation as being a safe place

Wise County residents know they can

go to get warm and have a good meal,”

she added. v

Where should you celebrate your

101st birthday? At your favorite

Hardee’s, of course! This is exactly

how loyal customer Gill Koehler

recently celebrated his second year as

a centenarian.

The Hardee’s of Tramway team helped

Mr. Gill celebrate for the second year

in a row by decorating their dining

room and hosting a birthday party for

their loyal customer. Surrounded by

friends and family, Mr. Gill enjoyed

birthday cake after the Tramway team

sang “Happy Birthday.”

Known for his sharp mind and spunk,

Mr. Gill is one of the Tramway team’s

favorite customers, according to Senior

General Manager Derrick Cowan.

Mr. Gill drives himself to the Tramway

restaurant daily for a coffee and

sausage biscuit. After chatting with

friends and finishing his meal, Mr. Gill

keeps the staff up to date on how

many days until his next birthday by

writing the countdown number on his

tray liner.

The staff enjoys Mr. Gills’s birthday

countdown and their tradition of

celebrating his birthday with him each

year. “We love him,” said Derrick. v

VA Governor Praises Hardee’s of Norton for Safety Practices

It was Hardee’s of Norton to the rescue when Virginia Governor, Terry McAuliffe, and his team traveled to Southwest Virginia in late February to hold an emergency meeting, but found themselves lacking a safe meeting place due to extreme winter weather.

Beloved Customer Celebrates 101st Birthday at Hardee’s

The Hardee’s of Tramway team hosted a 101st birthday party for loyal customer Gill Koehler. From L: Jason Holder, Gill Koehler, Maria Quiroz, Bernardina Martinez, Roxana Florita-Flores, and Glenda Portillo.

Highway Diner Transitions to Server Banking

Eager to enhance their already superb service, the Highway Diner is now offering server banking, allowing customers to pay their check at the table.


Eliminating crowd congestion, long

lines, waiting times, and providing

quicker check out service, server banking

is just one more reason why the Highway

Diner is among the best in the industry.

Customer service at the Highway Diner

has always been a team effort with staff

working together to provide extraordinary

service. In the past, upon entering, a

customer would be greeted and seated

by an available team member. A server

would then take their order and often, a

different server would bring the customer

their meal. Lastly, an available cashier

would collect payment and complete their

transaction at the front entrance counter.

While the Highway Diner is still very much

a team atmosphere, customers will now

have a consistent server throughout their

dining experience.

“The transition has allowed servers the

opportunity to take extra ownership and

pride in their customers’ experience,

which brings customer service to another

level,” according to Gail Sawyer, General

Manager.

The entrance counter where customers

used to check out will now be exclusively

used to process take out orders,

ultimately allowing quicker service to

these customers.

Operations Services Manager

Bill Boddie, Jr. said the transition

to server banking will also increase

the speed of the dining experience,

subsequently allowing the Highway Diner

to serve more customers and increase

sales considerably.

To assist with the speed of turn around

between customers, the Diner has added

bussers to shorten the time for customers

to be seated at a table. The Diner has

also hired additional servers, cooks, and

dishwashers. Current staff have seen an

increase in scheduled hours.

Having already experienced a dramatic

sales increase since the implementation

of server banking in January, Gail and

Bill Jr. agree the transition has been a

success. They anticipate sales to continue

to grow throughout the upcoming

traveling season.

“This is a large change for us but our

staff has whole heartedly taken on

the challenge. They are making all the

difference,” said Gail. Bill Jr. agrees and

praises the staff for their diligence and

great attitude during the transition. “They

are doing a great job,” he said.

The new level of service has been

a transition for the Diner’s regular

customers who are used to paying at the

entrance counter on their way out. While

it is taking some getting used to, overall,

the customers are providing positive

feedback, said Gail.

To remind loyal customers of the transition,

the new service is advertised on signage

both inside and outside the restaurant, on

napkin holders, and on the Highway Diner’s

Facebook page. v

Nathan Winstead presents a check at the table enabling customers to pay while seated through server banking.

“THE TRANSITION HAS ALLOWED SERVERS THE OPPORTUNITY TO TAKE EXTRA OWNERSHIP AND PRIDE IN THEIR CUSTOMERS’ EXPERIENCE.”- GAIL SAWYER, GENERAL MANAGER

More than 1,500 runners found

themselves lacing up their shoes

early Valentine’s Day morning for the

second annual Viniterra “Race for the

Chocolate” 10k/5k at New Kent Winery.

The event, which more than doubled

from 2014’s 600 participants, was a huge

success, said Jimmy Forrest, Viniterra

Director of Sales.

While the event’s extraordinary growth

was exciting, the day also held a special

personal significance to the BNE family.

Pete Johns, the New Kent Winery founder

and long time BNE partner and friend, was

honored at the event. Pete had passed

away just six short months earlier.

Five Viniterra team members came

together donning red, white, and blue

to run the race in Pete’s memory, calling

themselves Pete’s Patriots.

“The name Pete’s Patriots was selected

because Pete Johns was a patriot in his

own way,” explained Jimmy, “He was

always doing things in his own unique

way, while still being successful. That’s

what we all loved about Pete and is what

we will always remember about him.”

The race

highlighted

the beauty of

Viniterra and

New Kent Winery, located in New Kent,

Va. within Virginia Wine Country.

Beginning at the winery and proceeding

through the vineyard, participants

followed Old Church Road to the Viniterra

development, continuing through the golf

course before crossing the finish line back

at the winery, where an exquisite wine

and chocolate after-party awaited.

The after party featured three wine

tastings and a wide array of chocolates

including Belgian truffles, dipping

chocolate with items for dipping, and hot

chocolate. v

“Pete’s Patriot’s” gather From L: Patrick Horsley, Viniterra Sales Executive; Jimmy Forrest, Viniterra Director of Sales; Holly Stephens, Viniterra Director of Marketing; Donna Reynolds, BNE Land and Development Director of Sales and Marketing; and Doug Anderson, President of BNE Land and Development and Executive Vice President.


Golf-Resort Cottages Join Viniterra Development

Viniterra Holds Second Annual ‘Race for the Chocolate’

Viniterra has begun accepting

reservations for the first 12 golf-

resort cottages to be built along the

development’s championship golf course,

The Club at Viniterra.

Offering custom designs between

1,800 and 2,500 sq. ft., beautiful

quarter acre lots, and maintenance free

landscaping, these reservations will not be

available for long.

Interested buyers will have the ability to

choose from eight stunning designs built

by signature builders Falcone Custom

Homebuilders. Falcone homes are known

for their meticulous craftsmanship, strong

attention to detail, and distinctive richness

of Mediterranean culture.

Located just outside Richmond in New Kent,

Va., Viniterra residents have access to all

Virginia Wine Country has to offer.

The future cottages will join current

estate homes and The Club at Viniterra to

complete the BNE development.

The community currently has 20 estate

homes occupied or under construction.

When completed, Viniterra will encompass

297 estate homes and 130 cottages. v


JANICE AndersonHardee’s of WillistonWilliston, SC

THELMA BryantHardee’s of Wake ForestWake Forest, NC

VENERANDA EdanolHardee’s of Northampton Blvd.Virginia Beach, VA

STEPHEN FlippinHardee’s of Mount Airy Mount Airy, NC

MARY GurganusHardee’s of Rocky PointRocky Point, NC

ROBINETTE JohnsonHardee’s of WythevilleWytheville, VA

LENDSAY JonesHardee’s of Roanoke Rapids # 2 Roanoke Rapids, NC

LAVONDA KiglerHardee’s of Franklin Franklin, VA

MING-TAO MaHardee’s of Brook RoadRichmond, VA

SANDRA McleanHardee’s of CoatsCoats, NC

LATASHA MimsHardee’s of Raeford RoadFayetteville, NC

CAROL RobertsonHardee’s of Pearisburg Pearisburg, VA

DWIGHT SearsonSenior District ManagerRegion 1

JENNIFER SutphinHardee’s of HillsvilleHillsville, VA

MICHAEL TynesHardee’s of Portside Portsmouth, VA

BEVERLY WhitakerHardee’s of Roanoke Rapids # 2Roanoke Rapids, NC

20 Years

Anniversaries

25 YearsCLARA BiggsHardee’s of Big Bethel RoadHampton, VA

SHIRLEY ColemanHardee’s of DinwiddiePetersburg, VA

LORETTA CoxHardee’s of Eden Eden, NC

BARBARA ElliottHardee’s of Danville #58 EastDanville, VA

JERRY GrayHardee’s of North Danville Danville, VA

BERTHA HouchensHardee’s of 33 & Main St Louisa, VA

RAYMOND LawtonHardee’s of StanleytownStanleytown, VA

SHELBY LogwoodHardee’s of AltavistaAltavista, VA

GEORGE MarrowHardee’s of DenbighNewport News, VA

LINDA MatthisSenior Human Resource ManagerRegion 1


25 Years, continued

THANK YOU FORALL YOU DO!


CATHERINE McgillHardee’s of Lake CityLake City, SC

TINA MidgettHardee’s of GrandyGrandy, NC

ANGELA OliverDistrict ManagerRegion 1

ANTHONY PopeHardee’s of Big Bethel RoadHampton, VA

WAYNE RichardsonAsst. Facility ManagerHome Office

MONICA RobertsHardee’s of Eden Eden, NC

CARRIE ShacklefordHardee’s of Durham #4Durham, NC

PEARL SocieHardee’s of ClaremontClaremont, NC

JOHNNY TaylorHardee’s of ChathamChatham, VA

PAT TolstonCorporate Human Resource ManagerHome Office

BOBBY WolfeHardee’s of Covington-AlleghanyCovington, VA


30 Years

Anniversaries

BETTY FranklinHardee’s of Kinston Pointe Kinston, NC

JUNE GardnerComputer Operations and Security ManagerHome Office

DEBORAH JonesHardee’s of Churchland Portsmouth, VA

SANDY PriceDistrict ManagerRegion 4

HATTIE ScottHardee’s of Dillon Dillon, SC

PEGGY StatonHardee’s of 250 East Charlottesville, VA

DEBORAH SullivanSenior Account Payable SpecialistHome Office

35 YearsMIKE BoddiePresidentHome Office

ALMETTA DixonHardee’s of Manning Manning, SC

JILL Farmer Hardee’s of TimmonsvilleTimmonsville, SC

ANNETTE JacksonHardee’s of Carthage Carthage, NC

HAROLD LambDistrict ManagerRegion 4

35 Years, continued


TERRY LewisHardee’s of 250 EastCharlottesville, VA

EDDIE PhillipsSenior District ManagerRegion 2

DOLORES SchaffnerDistrict ManagerRegion 1

DEBORAH WebbInformation Services Reporting SpecialistHome Office

40 YearsCHUCK BurkeRegional Vice PresidentRegion 4

GENE DickensRegional Vice PresidentRegion 2

SYLVIA HoodGeneral ManagerHardee’s of West Main

“I have grown up with Boddie-Noell from the age of thirteen. I have been given one of the greatest gifts anyone can be given, the opportunity to lead others. I am grateful to all the awesome team members who continue to make this journey such a pleasure, filled with success and achievement. That success and achievement comes with a lot of commitment and team work from some of the finest people I have ever known.”

“When I started working for Boddie-Noell at Hardee’s 40 years ago, I would have never imagined I would still be with the company today. While the last 40 years have been challenging, BNE has been a great company for work for. I have made so many wonderful friends and a lot of good memories. I have really enjoyed working with customers and fellow employees. We are like a family.”

“I can’t believe it has been 40 years since I started with Boddie-Noell. I started in Danville, Va. when I was 15 and never imagined I would be here this long. Now I can’t imagine doing anything else. I truly have been blessed to work with many great people that were willing to spend the time to mentor me and give me the chance to pass that on to others. I am thankful for the opportunities that I have been given and for all the people I have worked with at Boddie-Noell.”


Promotions

ANN LuptonDirector of Loss ControlHome Office

MELISSA SlackSenior Software DeveloperHome Office

LARRY WilliamsonVice President of Asset Protection26 Years

BOB CrumleySenior Vice President of Human Resources33 Years

Homefront

Retirements

WILL HaleySenior Software DeveloperHome Office

Welcomes

VALERIE SmithGeneral Manager35 Years

ROBIN KellerSenior Technical Manager 39 Years

The Enterpriser is published for employees and friends of BNE. Every effort has been made to include as many events and happenings

throughout the BNE family as possible. Please send articles, photographs, comments or ideas to Ashley Lane at [email protected].

Ministry Team Meets Daily to Glorify God

The Boddie-Noell family cherishes the 23 years

Delphia spent with us beginning at the Hardee’s

of Kingstree and later transferring to Lake City,

where she served our team as Manager. Delphia

passed November 24, 2014 and left behind a

legacy of compassion and leadership. She was

a hard working woman who cared for many. Her

kindness, beautiful smile, and friendly words for all

will always be remembered. She is survived by her

caring companion, daughter, son, granddaughter,

mother, four brothers, two sisters, and many

extended family and friends. Delphia will be greatly

missed by her family, friends, and BNE family. v

In Loving Memory of Delphia

If you watch the news very much there is a good

chance you are going to feel fearful or at least anxious.

There are many unsettling things happening in the

world. However, we never have to be without hope.

First, the Bible gives us a warning not to be surprised.

In Matthew 24 Jesus describes many things that we

see happening today, but he inserts in the passage,

“Do not fear.”

Philippians 4 gives us something to do to combat our

concerns: “Do not be anxious about anything, but in

everything, by prayer and petition, with thanksgiving,

present your requests to God. And the peace of God,

which transcends all understanding, will guard your

hearts and your minds in Christ Jesus…I can do all things

through Him who gives me strength.”

Need peace, hope or strength? TURN TO JESUS.

Shared thoughts from your ministry team

Ministryin a Minute

Matt BaldwinCorporate Chaplain


Top, From L: Mavis Cunningham, Kim Zdebiak, Ted Polensky, Patsy Daniel, Nancy Knight, Bill Boddie, Corporate Chaplain Matt Baldwin, and Mike Boddie, Bottom, From L: Nanette Herbert, Pam Larimer, Hope Connor, and Jessica Fleming.

Established in 2008, BNE’s Ministry Team’s mission is

to glorify God in all that they do by introducing others

to God who don’t know Him, helping those who already

know Him to know Him better, and sharing God’s love and

mercy to those in need.

Bill Boddie, CEO and Vice Chairman, said he created the

Ministry Team to openly encourage prayer throughout

the company and to open the door to further sharing of

Christian values.

As part of their mission, members of the Ministry Team

and any others who desire to take part meet at the home

office each morning Monday-Thursday at 7:30 a.m. and

Friday at 12:15 p.m. for a short devotion, to pray for those

in need, as well as to give thanks.

Current Ministry team members are Patsy Daniel, Ted

Polensky, Mavis Cunningham, Nanette Herbert, Nancy

Knight, Kim Zdebiak, Hope Connor, Jessica Fleming, Pam

Larimer, Mike Boddie, and Bill Boddie.

The Ministry Team encourages all BNE employees throughout

the company to send in prayer requests by e-mail to [email protected]. v

Delphia E. Redden

1961-2014


Friendly Competition Helps Send Athletes to Special Olympics Summer Games

The fundraiser was a great success with

BNE raising enough funds to sponsor

460 athletes to compete in the upcoming

2015 Summer Games, according to Katie

Botha, Vice President of Development and

Communication for Special Olympics Virginia.

Botha describes BNE’s commitment to

Special Olympics Virginia as “the essence

of the true spirit of partnerships. Boddie-

Noell’s motto of ‘We Believe in People’

is true,” said Botha. “It is truly what the

employees demonstrate.”

In addition to funding athletes, BNE also

helped sponsor the Special Olympics

Virginia 2015 Polar Plunge Winter Festival in

Virginia Beach and the upcoming Summer

Games in Richmond. According

to Botha, BNE has contributed

generously to Special Olympics

Virginia throughout the two

organizations’ 34 year partnership.

Adding a bit of friendly competition

to the annual fundraiser,

restaurants were divided into

teams by District Manager and

competed to see who could

raise the most money selling $1

and $5 paper stars to customers

during a four week period. For

their donation, guests received

coupons for a wide variety of

items including breakfast biscuits,

burgers, and chicken tenders.

Dominating the competition,

District Manager Ginger Craig’s

team contributed 21 percent of

the funds raised. “They are the

bomb,” laughed Ginger with pride.

Ginger’s team was comprised of six

Hardee’s restaurants located in the

Tidewater market of Southeastern

Virginia.

In appreciation for their outstanding

fundraising efforts, Ginger and a

representative from each restaurant on

her team were invited to an all expenses

paid trip to Virginia Beach to participate in

the Special Olympics Virginia 2015 Polar

Plunge Winter Festival February 6-7.

During the fundraising festival John Wade,

Senior General Manager of Hardee’s

of Military Circle; Floyd Smith, General

Manager of Hardee’s of London Bridge;

Annette Adams, General Manager of

Hardee’s of Celebration Station; Gwen

Smith, General Manager of Hardee’s

of Lynnhaven Parkway; LaShawn

Green, General Manager of Hardee’s of

Independence Blvd; and Renita Stanley,

General Manager of Hardee’s of First

Colonial Road all participated in the event’s 5k.

John, Floyd, Jeff Brown, Assistant

Manager of Hardee’s of Oceana Dam

Neck, and Ginger then joined more than

4,700 “chill seekers” in taking a dip in the

frigid 38 degree Atlantic Ocean for the

Polar Plunge, explained Botha.

Botha said she was excited to meet

Ginger and her team during their trip to

the festival. “I felt like I was meeting a

celebrity,” she laughed while describing

her first encounter with Ginger. “It is

obvious she has a passion for what she

does. Throughout the years, Ginger’s

team has always been the big winner. The

results they have are incredible.” v

From L: Jeff Brown, Ginger Craig, and John Wade warm up after taking a dip into the frigid 38 degree Atlantic Ocean, participating in the Polar Plunge.

From L: Loretta Wilson, Kirsty Dessenberg, Gwen Smith, John Wade, Ginger Craig, Annette Adams, LaShawn Green, Renita Stanley and Floyd Smith gather on the beach before several team members participate in the Polar Plunge Winter Festival 5k.

Marking Boddie-Noell’s 34th year of continuous support to Special Olympics Virginia, 176 Virginia BNE Hardee’s restaurants raised money for the inspiring organization during the 2014 Annual “When You Give, We All Win” fundraiser.

“GINGER’S TEAM HAS ALWAYS BEEN THE BIG WINNER. THE RESULTS THEY HAVE ARE INCREDIBLE.”- KATIE BOTHA, SPECIAL OLYMPICS VIRGINIAVICE PRESIDENT OF DEVELOPMENT AND COMMUNICATION


BNE employs

the best people

in the industry

who are honest,

hard working

individuals who

come to work

every day and do

their best to make themselves and their

restaurants successful. Unfortunately,

there is a small number who try to take

advantage of the company. The Loss

Prevention (LP) Department is committed

not just to making each restaurant the

safest and most secure place it can be, but

also the most profitable.

To help make our restaurants more

profitable, the LP Department uses many

tools but the most valuable is Exception

Based Reporting (Envysion). Simply

put, Envysion takes in every transaction

performed and analyses it according to

rules set up by the LP team. Envysion

allows us to set thresholds which identify

transaction types that reach unacceptable

levels. For instance, it captures every void

performed, but if a restaurant exceeds a

predetermined number of voids or dollar

amount of voids in a day or week, the

system will send an alert. LP will then link

these alerts to the camera system and very

quickly determine whether the trigger is

related to a training issue, policy violations,

and/or theft. With Envysion you no longer

have to search for the needle in a haystack,

the needle comes to you!

This is just one of the tools that LP is using

to identify and reduce loss. However, great

tools and technology cannot compete

with BNE employees living our Vision and

Values. Being honest and expecting others

to be honest sets the stage for acceptable

and unacceptable behavior. When people

clearly understand what is expected, they

are empowered to perform at their highest

level. Ultimately this translates into better

customer service, retention, and protection

of the organization’s assets. v

Asset ProtectionLOSS PREVENTION: Technology Helps BNE Identify Losses

One of the main

areas of concern

when focusing

on safety is

slips and falls.

Fortunately, we have numerous pieces of

safety equipment and procedures to prevent

these accidents including safety shoes,

overshoes, mats throughout the restaurants,

and detailed floor cleaning procedures. We

need to ensure we are using these items

and using them properly.

Another vital area of concentration to

prevent accidents is training new employees

properly. A majority of our accidents occur

from employees employed six months

or less. We need to invest more time on

training. Most of the accidents that occur

could most likely have been prevented.

We have to stress to our teams that one

accident can be detrimental to the individual.

Enforcing safety policies and procedures

is crucial to our business. We must hold

our team members accountable. When

an individual fails to comply with safety

procedures, this needs to be addressed

immediately.

Leadership must be held accountable in

enforcing safety procedures. We as leaders

have to make safety a top priority. We have

to Model, Coach, and Require. By doing

this, we will see a drop in many of the

reoccurring accidents.

I am proud of the accomplishments my

General Managers and their teams have

had in the past few years. They have done

a great job in molding and shaping their

employees to do the right thing. That is why

it is called Safety Leadership. v

Ted Polensky Director of Loss Prevention, CFE

Johnny RamseyDistrict Manager

SAFETY: Safety Leadership

Safety and the well being of our employees have always been a top priority at BNE. We are fortunate to work for a company that puts employees first and provides us with abundant resources to help keep our employees safe. Some of our many resources include safety policies and procedures, safety equipment, and an excellent call-in system. We also have safety committees from each region and the home office that meet quarterly to share ideas on improving existing safety procedures.

We live in a world that is constantly changing. Who would have thought 15 years ago that our work and personal email, the world wide web, and home videos would be shared on our cell phones? As the world changes, so must the world of Loss Prevention. Keeping pace with the technology is a constant goal.

Johnny Ramsey has served the people of BNE for 29 years consistently placing a strong emphasis on safety. Promoted to District Manager

in 1994, he is the longest serving DM in Region 2. Thank you for your Safety Leadership Johnny!

Boddie-Noell Challenges Hardee’s Employees to “Live Well”

“The challenge made me look at how I live my life,” said Gene Dickens, Regional Vice President of Operations and team captain. Gene, who said he used to eat like a horse, attributes the challenge to helping him change his eating habits, lower his cholesterol, and lose 15 pounds. “I never would have done that had I not changed my lifestyle,” said Gene.

The 2014 Hardee’s Wellness Challenge ran from April 1 through September 30 of 2014, challenging General Managers, District Managers, Field Support, and Service Technicians to adopt a healthy lifestyle.

“We thought it would be a fun way to promote personal wellness,” said Nanette Herbert, Vice President of Benefits, Compensation, and Employee Outreach. “If they participated in any of the wellness activities they are winners. The real goal is to get people to focus on maintaining a

healthy lifestyle,” explains Nanette. Nine teams were put together by dividing the four regions into sub region teams. Regional Vice Presidents and Directors served as team captains with District Managers as co-captains.

The challenge consisted of five components from which the teams could earn points: increasing physical activity, completing an online health risk assessment through Cigna, participating in a routine physical covered 100 percent by BNE’s group insurance plan, maintaining a healthy weight/losing weight, and abstaining from smoking.

Gene’s team of 58 participants won the challenge with the highest average points per team member at 106. Together the team lost a staggering 551 pounds, took 120,347,253 steps, completed 51 assessments, 28 routine physicals, and had 19 people with a BMI within 19-26.

For their diligence and commitment, each team member was awarded the grand prize of a 40” flat screen TV.

Gene said the challenge started a health conversation. “The main thing is people were being helped,” he said, “People that had never had a physical before, had one, and some were prescribed life saving medicines.”

Renita Stanley, General Manager of Hardee’s of First Colonial Road, said she enjoyed building a relationship with

her team. She said team members would often call each other to see how one another were doing, update each other with their progress, and compare how many steps each had taken that day. “We would try to out step each other,” laughed Renita.

To encourage team work, the group held a kick off meeting at the start of the competition. During this meeting, the team walked together and each participant made a commitment to do at least a half hour of walking each day.

Renita said the challenge was a great way to get healthy while having fun. She said the experience helped her change the way she ate, keep up with her daily steps, and incorporate exercise into her daily routine.

“If I didn’t have enough steps when I got off work, it forced me to walk,” explained Renita, “When I started eating fruits and vegetables and walking, I started losing weight. I liked the way I was looking and feeling.”

The effects of the challenge surpassed pounds lost, according to Gene, “People are feeling better about themselves. Everyone is so much happier.” v

When Hardee’s employees began the 2014 Hardee’s Wellness Challenge they knew they wanted to win, what they didn’t expect was the competition to change their lives.

Renita Stanley, General Manager of Hardee’s of First Colonial Road, attributes the Hardee’s Wellness Challenge to helping her get healthy.

“THE REAL GOAL IS TO GET PEOPLE TO FOCUS ON MAINTAINING A HEALTHY LIFESTYLE.”

- NANETTE HERBERT, VICE PRESIDENT OF BENEFITS, COMPENSATION, AND EMPLOYEE OUTREACH

Gene’s team gathered for a kick off meeting at the start of the competition.

BEST - Boddie-Noell Enterprises Inc. · After the final award was given, Bill Boddie, CEO and ......

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