Benefits of an integrated quality system
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Things go wrong Things go wrong The management takes it out on the
employeesemployees
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W Edwards Deming "father of quality": W. Edwards Deming father of quality :◦ Employees were the cause of problems only 15% of
the timethe time◦ Processes were the culprit 85% of the time
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Quality management makes managers Quality management makes managers responsible for providing employees to succeed with:succeed with:◦ The resources◦ SupportSupport◦ Work environment
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Team from different areas examine each Team from different areas examine each process
Find any variation from standards Find any variation from standards Take corrective action
M k lit i t Make quality improvements
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Integrated quality management system Integrated quality management system provides the framework to:
1 Document monitor and audit a business’s1. Document, monitor and audit a business s processes goals and objectives.
2 Identify stakeholders for process2. Identify stakeholders for process improvement teams.
3 Establish quality standards to exceed3. Establish quality standards to exceed customer expectations.
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4 Save time and money by:4. Save time and money by:◦ Reducing down-time◦ ReworkRework◦ Customer complaints◦ Returns ◦ Excessive warranty repair costs
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5 Offer tools for employees:5. Offer tools for employees:◦ To take responsibility for their work processes ◦ To participate in the quality improvement processTo participate in the quality improvement process
6. Maintain work process and procedure for6. Maintain work process and procedure for quality control and training.
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7 Provide a central location for:7. Provide a central location for:◦ Tracking◦ Data analysisData analysis◦ Monitoring process improvement
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