Benchmarking Professional Certification 2016

Driving superior business performance by embracing benchmarking methodologies

3 Key Business Benefits Reach performance improvement by receiving guidance and international benchmarking expertise on conceiving and applying an optimum benchmarking plan;Achieve excellence in your organizational processes and initiatives by applying benchmarking best practices;Attain superior results by managing performance gaps based on benchmarked data.

“I contacted The KPI Institute for an in-house training with my team. We found both the material and the way of explaining concepts by doing examples invaluable. I would also say that this is a great value for money if you want to build the competency within your organization.” Fahad A. AlFaadel, Saudi Food and Drug Authority, Saudi Arabia

Certified Benchmarking Professional

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BENCHMARKING

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3 editions in 2016 2 cities in 2016

The KPI Institute offers you a new approach on how to meet excellent standards, by using benchmarking as a top strategy for increasing your performance.

Fully documented KPIs for benchmarking studies for more than 16 functional areas and 25 industries;

Referenced resources (books, articles and performance reports);

A complex benchmarking plan proposal;

Best practice examples from various industries;

Our master trainers’ experience in training delivery, resulting in outstanding results of your organization’s benchmarking process.

Info at: www.kpiinstitute.org | AU: +61 3 9028 2223 | UAE: +971 4 311 6556 | MY: +60 3 2742 1357 | RO: +40 3 6942 6935

2www.kpiinstitute.org | [email protected] | Certified Benchmarking Professional

Course Overview

AgendaEducational Resources

In-house Training CourseRegistration

Course Overview

Testimonials

Snehal Kaware, Takreer, UAE Will Barr, GLL, UK

“The content of the program is really to the point and easily customized to the needs of the Oil and Gas Industry.”

“Very interested and pleased with the course. I would recommend to senior colleagues.”

Course Overview

The benchmarking methodological uniqueness is represented by the identification of those processes that lead to superior performance, followed by the analysis of the best practices behind that success. Benchmarking offers the opportunity to compare an organization’s performance against industry competitors, noting strengths, weaknesses, and different ways of executing projects.

As successful businesses constantly focus on improving the quality of their processes, products and services, benchmarking comes as one of the best approaches in achieving innovative ideas and superior procedures within the organization, through finding and implementing best practices.

In order to ensure a successful benchmarking study, professionals should not only become familiar with how to drive a good selection of the variables to be measured, but also how to determine the comparison compatibility of the measured processes and allocate the resources accordingly.

Persons interested in benchmarking practices, data analysis and comparison, as well as performance improvement. Entrepreneurs, analysts and professionals from different fields, interested in acquiring the knowledge needed to understand benchmarking processes and methodologies.

Top/middle/lower management staff like executives, operational managers and analysts. Individuals from top/middle/lower management, regardless of their field of expertise, responsible with improving organizational performance through internal benchmarking practices.

Experts from both delivery and support functions such as finance, accounting, project management, human resources, sales, marketing, logistics, quality control and improvement, strategy/planning and operations.

Participants profile

Improve your organizational processes by applying benchmarking best practices;

Link benchmarked data to your organizational strategy and performance objectives;

Set up and apply a benchmarking plan in your own organization, in order to increase competitiveness;

Acquire strong competitive insights from benchmarking specialists’ experience and best practices examples to suit your organization’s reality;

Gain professional recognition of your personal benchmarking knowledge and capabilities by obtaining the certification granted by The KPI Institute.

Associate benchmarking objectives with the organizational strategy;

Design a benchmarking plan for your organization;

Understand the fundamentals of data collection and analysis;

Assess performance gaps according to benchmarked data;

Select the relevant benchmarks and establish a monitoring process.

Benefits

Learning objectives

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Course Overview



Ayhan Aydoğmuş, Roketsan, Turkey

“(…) I gained knowledge about the terms of performance management and the essential tools for a company to use in order to achieve its goals. I will spend a great effort to integrate this methodology in my company.”

Testimonials

Agenda

“The course content was incentivizing and very specific in the same time. I liked the practical part, it illustrated the information in a very clear way and helped for better understanding.”

Angus Steel, Delta Lloyd Asset Management, Netherlands

Rahma Al-Ismaili, Rural Areas Electricity Company (RAECO), Oman

“We see the ability to understand and monitor the vital numbers behind the strategies and capabilities of our investments as vital to our competitive edge. I am confident that the course will help us to both sharpen our internal tools and to provide further value in our strategic sparring with company management.”

Agenda

Benchmarking OverviewDefinitions and terminology;The advantages of benchmarking;Types of benchmarking;Governance;Cost-Benefits analysis;Stages and processes of benchmarking activities;

Activity: Design a benchmarking process.

How to Develop a Benchmarking PlanScope establishment;Purpose statement development;Benchmarking team;Organization strategies and benchmarking targets;Benchmarks identification;Benchmarking partners;Project Management techniques;

Activity: Develop a benchmarking plan.

Data CollectionData collection process;Data collection instruments;Secondary research;Questionnaire development;

Activity: Design a questionnaire.

Data Governance International data reporting standards;Data adjustment for benchmarking;Data quality; Value drivers and internal capabilities;

Activity: Determine data quality errors.

Data AnalysisLogical framework for data analysis;Data comparison;Identification and analysis of performance gaps;

Activity: Conduct data analyses based on various methods.

Insight GenerationInitiatives proposal to close performance gaps;Develop action and implementation plan;Adapting improvements;Monitor and report process;

Activity: Practice on various methods for closing performance gaps.

Best Practices in BenchmarkingIllegal benchmarking practices;Guides, networks and resources;Examples of best practices;

Activity: Elaborate a benchmarking plan.

Review and Certification ExamCourse review; Certification Exam.

Day 1 - Introduction to Benchmarking

Day 2 - Data Collection & Analysis Day 3 - Value Generation

9:00 - 17:00 9:00 - 17:00 9:00 - 16:45


Course Overview



EvaluationLearning experience

Educational Resources

Course materials that consist in: Course slides; Course notes.

Inclusions

Educational Resources

The KPI InfographicCatalogues: Glossary of Terms, Benchmarking Best Practices;Fact sheets: Benchmarking testimonials, Advanced data collection, Delphi analysis, Conjoint analysis.Benchmarking process architecture: Graphic representation of the main benchmarking phases;Other Resources: Consists of articles, whitepapers or case studies relevant for benchmarking.

Pre-course This part of the learning experience is meant to ensure a smooth transition to the face to face training. Participants are required to take the following steps:

Needs assessment - complete a questionnaire to determine a tailored and relevant learning experience; Pre-course evaluation quiz - take a short quiz to establish the current level of knowledge; Guidance and schedule - analyze a document presenting guidelines on how to maximize your learning experience;Forum introduction - share an introduction message to present yourself to the other course participants;Expectations - share your expectations regarding the training course;Pre-requisite reading - go through a series of documents to better understand the core-course content.

Core course The “Certified Benchmarking Professional” training provides an interactive practice-based learning environment in which participants focus on:

Analyzing how to ensure a successful benchmarking study by following a well-defined process, selecting the benchmarking partners accordingly and implementing a logical framework for data analysis in order to identify performance gaps;Examining practical insights for developing a benchmarking plan, along with aspects pertaining to the assessment of data collection and governance, data analysis process and benchmarking best practices; Gaining both theoretical knowledge and practical skills in benchmarking research, which will enable them to start a benchmarking implementation project in their own organization.

After-course The learning process is not finalized when the core-course ends. Participants are required to take the following steps:

Forum discussions - initiate a discussion and contribute in a discussion opened by another participant;Action plan - create a plan for the actions and initiatives you intend to implement after the training course;

In-house presentation - create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course;

Additional reading - go through a series of resources to expand your content related knowledge;

Learning journal: reflect upon your 3 stages learning experience and complete a journal.

The certification process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a:

Certificate of Attendance: after participating at the 3 days of on-site training course;

Certified Benchmarking Professional diploma: after you have successfully completed all of the 3 stages of the learning experience.

We strongly recommend that you obtain the Certified Benchmarking Professional title, as this endorses your skills and knowledge related to this field.

Premium Subscription on smartKPIs.com available for 6 months, providing access to 500 fully documented KPIs and over 20.000 KPIs enlisted;

One research report from the Top 25 KPIs series;

Free access to all webinars from 2014 to 2015 Performance Management series.


Course Overview



If you have a group of five or more to train you can save time and money by running this training course in-house. Use the contact details provided below to request a customized offer from one of our training solution specialists.

Embedded learningOur aim is to do more than just deliver the course – we want to ensure that your people gain long-term benefits from their training and perform better in their jobs so that you see the return in your investment of your people.

Increased relevanceYou can enhance the effectiveness of your training program by incorporating a real live audit with the assistance of the facilitator – making the course more relevant to you and your business.

ExclusivityEach in-house training session is exclusive to your organization – you can introduce company sensitive or market competitive information into sessions, without commercial compromise.

Cost savingsThere are clear cost savings to be made – you save on travel, accommodation expenses and employee’s time.

FlexibilityThe KPI Institute in-house training is flexible, adaptable and effective, ensuring that you get the best possible learning experience.

Organize this training course in-house

In-house Training Course

Testimonials

The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management.

Each of these courses is developed based on The KPI Institute’s research and aims to provide practical solutions for improving business performance.

Training Courses Catalogue 2016

“Particularly adept at building and sharing knowledge... creativity, research and exemplary stakeholder management skills were essential to success.”

“A powerful insight into your hidden potential that can drive you to a high level of excellence.”

“This is one of the best programs regarding performance management, I have ever attended. I highly recommend this training for any manager who wants to manage his/her business in the right way.”

“I would rate the training 10 out of 10 and highly recommend it to others. The facilitator managed to get excellent group interaction right from the beginning, the course was interesting, informative and very well presented.”

Gavin Haberfield, Department of Treasury and Finance, Australia

Alassane B. Ndiaye, Qalinca, Belgium

Perviz Aslani, EMBAWOOD, Azerbaijan

Mohamed Salah El-Dein, Salehiya Medical, Saudi Arabia

In-house Training Course

HeadquartersMelbourne Office

Life.lab Building198 Harbour Esplanade, Suite 606, Melbourne Docklands, VIC 3008, AustraliaT: +61 3 9028 2223 M: +61 4 2456 [email protected]

European DivisionSibiu Office

Sibiu City CenterSomesului Street, No. 3 - 550003Sibiu, RomaniaT: +40 3 6942 6935 M: +40 7 4706 [email protected]

Middle East DivisionDubai Office

The Fairmont DubaiSuite 13 - Office 2103, 21st Floor, Sheikh Zayed Road, PO BOX 119724, Dubai, UAET: +971 4 311 6556 M: +971 55 787 [email protected]

SE Asia DivisionKuala Lumpur Office

Wisma UOA II21 Jalan Pinang, Unit 11-10, 50450Kuala Lumpur, MalaysiaT: +60 3 2742 1357M: +60 11 3303 2135 [email protected]


Course Overview



Registration cancellation procedure

Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure.

The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.

If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.

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Complete this form and fax it to your nearest office:

European office: +40 2 6441 4360

Middle East office: +971 4 332 8810

Southeast Asia office: +61 3 8395 6544

Australian Headquarters: +61 3 8395 6544

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European officeAlexandru [email protected]: +40 7 4706 0997

Middle East officeTeodora [email protected]: +971 4 311 6556

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Benchmarking Professional Certification 2016

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Transcript of Benchmarking Professional Certification 2016