BEING A GREAT TRIP LEADER CRESCENT SKI COUNCIL TRAINING.
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Transcript of BEING A GREAT TRIP LEADER CRESCENT SKI COUNCIL TRAINING.
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BEING A GREAT TRIP LEADERCRESCENT SKI COUNCIL TRAINING
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TRIP STAGES
SelectionPromotionPre-trip AdministrationSki WeekPost-trip Activities
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SELECTION
Ask for inputWhere do members want to go? WHY?Where do members NOT want to go? WHY NOT?What is important to members (lodging, slope
access, night life, air accessibility, restaurant variety, price, etc.)?
Use member input when selecting choices from CSC long list of eligible destinations
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SELECTION
Review Ski Week finalists with membersMake sure you understand the various
components of each trip offering; ask for clarifications from CSC Trips Chair
Provide as much information as possible, preferably as handouts or in Powerpoint
Show any presentations provided by CSC Trips Chair
Cast club vote at CSC Fall Conference
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PROMOTIONWork with TO to get club-specific trip fliers,
posters, registration forms, and presentationsShow presentation to members; convert it to
PDF and email it to membershipDistribute fliers at meetings, parties, and other
eventsAnswer all questions! If you don’t know the
answer, get it from TO or CSC Trips Chair ASAP!
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PROMOTION BONUS #1
Attract new members**Place posters around townPut trip details on club’s Facebook page and web
siteHave articles in local newspapers, bulletins, etc.
**Seek help from members to accomplish these activities. The trip leader should not be expected to do all of this alone.
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PROMOTION BONUS #2Earn a prorated reimbursement of land
package costs, less CSC’s upcharge, for TL’s clubBased upon number of participants from TL’s clubPotential reimbursements, based upon funds
availability, are:8 – 16 participants: 1/3rd 17 – 24 participants: 2/3rd 25 or more participants: 100%
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PROMOTION BONUS #2
Club determines how to use reimbursementSpend on club participants during trip (group
dinner, other social events, etc.)Give portion or all to club TLFund other club activities
TL must work during Ski Week events to meet IRS requirements pertaining to TL reimbursements
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PRE-TRIP ADMINISTRATIONObtain, through TO, any available group airDetermine registration method(s)
Paper registration formsEntry in TO database by individual members or TL
Review routinely even if entry is by membersNo database? Process registrations through TL who
needs to keep EXCEL spreadsheet with all pertinent information.
(A demonstration of a TO database and registration process is available as a Youtube tutorial video at www.sportsamerica.com/online/demo.)
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PRE-TRIP ADMINISTRATION
Determine price and payment processingAny upcharge by clubPayment made to club or TO
Let everyone know which club members have registered and who needs a roommate. Assist in arranging roommates / condomates.
Provide periodic updates of lodging and group air availability and total CSC participation
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PRE-TRIP ADMINISTRATION
Track payment statusSend reminders when payments are dueFollow up on what appears to be late payments
(not paid, lost in the mail, slow processing by TO?)Encourage all to complete the Emergency
Medical Information form; collect forms in advance or at airport
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PRE-TRIP ADMINISTRATION
Review registration details with each participantLodging selectionRoommates / condomatesNumber of days skiingSki rentalsClothing sizeTravel arrangements (dates & times, transfers, etc.)Other group activities (tours, skiing elsewhere, etc.)Total cost; payments made
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PRE-TRIP ADMINISTRATION
Have each participant initial and date registration details sheetIf participant is not available locally, send data via
email and ask for confirmation of accuracyAdvise TO of any errors in registration detailsAdvise local airline personnel if using group air
from a small airport
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PRE-TRIP ADMINISTRATION
Give everyone your cell phone number and ask for theirs
Give everyone your travel scheduleIf you are not flying with the group, find a
volunteer to oversee flight / transfer activities
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SKI WEEKArrive at the airport first and greet / assist
others as they arriveAccount for everyone; locate stragglers; get all
onboard (This is repeated if the group’s itinerary includes plane changes.)
Advise TO of flight delays; transfers may be impacted
Speak with transfer contact upon landing and advise members where, and when, to go
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SKI WEEKAssist members with lost luggage claimsAccount for everyone included in the group
transfer; locate stragglers; get all onboardEnsure members know what to do upon arrival
at lodging check-inAccount for those members who were not part
of the group transfer; if any are delayed, make sure TO knows
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SKI WEEKAttend Crescent Trip Leader meeting
Take notes as CSC TL reviews week’s activitiesReceive door duty and other assignmentsGive Emergency Medical forms to TO or CSC TL
Relay important data from CSC TL meeting to ALL members in a timely manner
Greet everyone the first morning Are they settled in?Any problems or special needs?
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SKI WEEK
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POST-TRIP ACTIVITYReturn sealed Emergency Medical formsConfirm any refunds due to trip adjustments
with TO; advise members of amounts to be received
Send email to participants asking for feedback: price (value of trip), tour operator, travel experience, accommodations, social events, skiing (terrain, conditions), etc. Forward all responses ANONYMOUSLY to CSC Trips Chair.
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MOST IMPORTANT TASKCOMMUNICATIONS!
Always keep your members informedUse the forum that works best to stay in touch
Electronically (email, social media, web site, phone, newsletters, etc.)
Face-to-face (meetings, parties, other events)When you learn something (from TO, news
reports, articles, etc.), SHARE IT!Offer assistance at every step of the process:
registration, travel, arrival, events, departure
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Words of Wisdom(from experienced trip leaders)
Listening is just as important as speaking!
Smile! Be Patient! Be Positive!All problems can be solved!!
Have fun! After all, it is a vacation!