BDC Dealer presentation

The primary goal of our services is simple - get people

in the showroom!

We act as the 'front line' to your lead generation

efforts, professionally handling sales and service calls

and assertively closing for the appointment. We don't

negotiate pricing or sell the vehicle, we focus on

selling the appointment.

We successfully stop the profit leaks from improper lead

management by converting more leads from every marketing

channel, into confirmed scheduled appointments.


Call consistency and professionalism Rapid response to each lead from ALL marketing channels Improved market awareness, CSI & data integrity Full accountability Improved lead conversion rates

Leads become

deliveries only

until after they

walk into the showroom.


Professional BDC Agents make all the difference. The right attitude,

experience, training, and skills will determine whether you achieve mediocre or

superior results.

An Experienced BDC Management Team, not only hire the best

agents, but to create the right training and coaching programs.

Advanced Call Center Technologies create an efficient and productive

base to seamlessly integrate with your dealership.

The 3 Sore Essentials make us one of the most successful off-site BDC’s in the industry.


Mar

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L

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CallBack

Update

Rep

eat

Up

sell Lead-to-

Buyer Cycle

Future Opportunities

The BDC converts more of the leads from every marketing channel into showroom traffic and deliveries – eliminating those costly profit leaks!

Off-Site BDC Services BDC Turbocharger!


1. List exported, cleaned & uploaded to dialer

904-555… 2. Local phone # ordered

3. Scripts written/uploaded

4. Agents trained

5. Dials begin! 904-555-1212…

904-555-1314…

904-555-1452…

Pre-Service Launch Active Calling

1. System dials 2-3 lines p/ agent 2. Average 1,500 to 3K dials per day 3. Agents spend 80% of every hour on a live call 4. Duplicates are automatically removed 5. System filters bad #’s, answering machines,

busy signals 6. Return calls come back on the local # 7. Day 1 report, then weekly/monthly 8. Weekly dealer calls for updates & revisions

Campaign End (Event’s)

1. All supplied leads have been exhausted 2. Final summary report 3. Final dealer interview

24/48 Hours Start


Professionally Manage ALL Lead Sources

•Multiple contact attempts •Call, email & chat support •Establish & follow CRM processes •New, unsold, sold & service leads •Send timely email to stop the clock •Answer customer vehicle questions •Update vehicle data •Set and make long term CB’s •Warm call transfers

The Off-Site BDC


Plan Features Small to Mid-Sized Dealership Large Dealership Dealership Group / Franchise

Used Vehicle Plan

Monthly Lead Volume 500 / 750 / 1,000 / 2,500 5,000 / 7,500+ Unlimited 500 / 750 / 1,000

Term Monthly / 90 day Monthly / 90 day / 6 mo 90 days / 6 mo / 12 mo Leads Exhausted

Dial Attempts p/ lead p/ mo (2 attempts daily)

8 8 12 8

# Locations included 1 1 2 1

Local phone # Yes Yes Yes / custom Yes

Inbound return calls Yes Yes Yes Yes

List Source 2 5 Any Supplied

60/90 lead redial Optional Optional Yes N/A

Confirmation / CSI Calls Optional Optional Included Optional

Reschedules Optional Optional Included Optional

Email/Text Confirmation Yes Yes Yes Yes

Email call to action Yes Yes Yes Yes

Data entry in dealer CRM Included Included Included Included

Ready Call Optional Optional Optional N/A

All scripting, long distance, telecom & Internet fees

Included Included Included Included

Pricing Structure « Outbound: per/lead p/location p/stage « Flat rate, all Inclusive

« Inbound: per/call* « 3/6/12 month plans Billed monthly, but not a monthly plan, when all leads are exhausted


*Only inbound campaigns less than 5 days in length during

weekday/normal business hours are billed by the call. Inbound

campaigns that are over 5 days in length, require

weekend/holiday coverage, and require extended call hours

will be billed based on the total hours required for coverage.

Call for a pricing quote.

BDC Dealer presentation

Documents

Transcript of BDC Dealer presentation