Barista Certification Kit

Barista Certification Kit

BARISTA BASICS

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Welcome to your Barista Certification Kit!

This kit contains the items you need to become a certified barista at

Starbucks. The following pages include your training plan, skill checks and

your overall barista certification. This kit is yours to use and to customize at

your discretion.

Your barista trainer and store manager will also use this kit to help plan your

training and to assess the skills you are learning. Use this kit to familiarize

yourself with the skills that you need to become a certified barista.

Good luck with your learning journey and remember: a great experience is

delivered one person, one cup and one neighborhood at a time.

© 2020 Starbucks Coffee Australia. All rights reserved. For internal use only.

BARISTA BASICS BARISTA CERTIFICATION KIT

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Welcome to Starbucks! This training plan will serve as your guide to help you learn about your new role. Your store manager and barista trainer will help you

along the way. Below is an overview of the different “blocks” of training you will experience. The following pages contain the details of each block. Your store

manager will explain the order of your training plan. Enjoy the journey. We are glad you joined our team!

Overview

© 2020 Starbucks Coffee Australia. All rights reserved. For internal use only. 3

Training Hours: Barista (B): 27 hrs 55 min | Barista Trainer (BT): 17 hrs 45 min | Store Manager (SM)— 4 hrs 5 min |

Practice Shift: Barista (Training): 20 hrs | Barista Trainer (Coverage): 20 hrs |

First Sip Your learning journey starts!

Barista: 45 min

Store manager: 45 min

Store manager: Date/Time:

1

Be Committed to Customers

Barista: 1.5 hrs

Barista Trainer: 1 hr

Date/Time:

Starbucks Experience

Barista: 2 hrs

Store manager: 1 hr


Your Role as a Barista and Compliance

Training

Barista: 15 min + 1.5 hrs

Date/Time:

Be Focused on Quality

Barista: 1 hr

Barista Trainer: 50 min

Date/Time:

Customer Support

Barista: 2 hrs 45 min

Barista Trainer: 2.5 hrs

Trainer: Date/Time:

Café Order Support

Barista: 2.5 hrs

Barista Trainer: 1.5 hr

Trainer: Date/Time:

Register

Barista: 2 hrs


Trainer: Date/Time:

Espresso Bar

Barista: 3.5 hrs

Barista Trainer: 3 hrs

Skill Check: (B & SM): 30 min

Trainer: Date/Time:

BARISTA BASICS TRAINING PLAN

Additional compliance training as applicable.



Be Dedicated to Each Other

Barista: 45 min


Trainer: Date/Time:

Selling Skills

Barista: 1 hr


Trainer: Date/Time:

Training Plan (continued)

Cold Beverage

Barista: 2 hrs


Skill Check: (B &SM): 30 min

Trainer: Date/Time:

Beverage Sequencing

Barista: 2 hrs


Skill Check: (B &SM): 30 min

Trainer: Date/Time:

The Next Chapter The last step of BB

Barista: 30 min



Knowledge Check

Barista: 20 min



Starbucks® Nitro Cold Brew

Barista: 50 mins

Barista Trainer: 35 mins

Trainer: Date/Time:

Drive Thru

Barista: 2 hrs 45 mins


Trainer: Date/Time:

Name:

Trainer:

Day/Time/Shift:

NOTES


□ Review Starbucks Experience learning cardSelf-paced

Barista

1 hour

Activities

Barista and SM

1 hour

Starbucks Experience

□ Meet with your store manager for the Starbucks Experience conversation and

activities

Self-paced

Barista

15 min

Your Role as Barista

□ Review Your Role as Barista learning card


Training Time:Barista = 2 hours | Store Manager = 1hour

Training Time:Barista = 15 min

Name:

Trainer:

Day/Time/Shift:

NOTES


□ Review Be Committed to Customers learning cardSelf-paced

Barista

30 min

Activities

Barista and

Barista Trainer

1 hour

Be Committed to Customers

Self-paced

Barista

15 min

Activities

Barista and

Barista Trainer

50 min

Be Focused on Quality

□ Review Be Focused on Quality learning card


□ Customer Service Commitment

□ Passion for Service

□ LATTE Model

Training Time:Barista = 1.5 hours | Barista Trainer = 1hour

□ Store Deployment Plan

□ Steps of washing hands

□ Health and safety standards

□ Cleaning and Sanitizing

□ Safe storage of food

□ The importance of temperature

Training Time:Barista = 1 hours 5 min | Barista Trainer = 50 min

Name:

Trainer:

Day/Time/Shift:

NOTES


□ Review the Customer Support learning cardSelf-paced

Barista

15 min

Activities

Barista and

Barista Trainer

2.5 hours

Practice

Barista and Barista

Trainer

6 hrs

Note: Practice these

skills during a practice

shift.

Customer Support


Training Time: Barista = 2 hours 45 min | Barista Trainer = 2.5hours

□ Customer Support Cycle

□ Brew coffee

□ Restock

□ Check Café Experience

□ Perform Cycle Task List

□ Monitor temperatures

□ Mix and test sanitizer

□ Operations Station

□ Prepare beverage ingredients

□ Garbage/recycling

□ Complete a customer support cycle

□ Brew coffee

□ Replenish ice or dairy based on

signals

□ Maintain lobby / Check Café

Experience

□ Maintain food case /RTD&E display

□ Date coding

□ Temperature Log entry

□ Prepare mocha sauce

□ Prepare whipped cream

□ Prepare Frappuccino® Roast

□ Prepare Cold Brew

□ Prepare tea bases

□ Mix / test sanitizer

□ Clean coffee urns

□ Clean dishes

□ Clean restrooms (if applicable)

□ Recycling / garbage run

□ Complete a Clean Task

Name:

Trainer:

Day/Time/Shift:

NOTES


□ Review the Café Order Support learning cardSelf-paced

Barista

1 hour

Activities

Barista and

Barista Trainer

1.5 hours

Practice

Barista & Barista

Trainer

3 hrs



shift.

Café Order Support


Training Time: Barista = 2.5 hours | Barista Trainer = 1.5 hour

□ Mark Bag Routine

□ Gather Brewed Coffee and Tea

Routine

□ Warmed Food Routine

□ Role play Cafe Support position

□ Brew a coffee press

□ Grind coffee/fold coffee bag

□ Label bags

□ Mark cups

□ Gather brewed coffee and tea

□ Brew a cup of tea

□ Warm food

□ Maintain food case

□ Prepare a coffee press

□ Conduct a coffee tasting or

sampling

□ Grind a coffee

□ Fold a coffee bag to standard

Name:

Trainer:

Day/Time/Shift:

NOTES


□ Review the Register learning cardSelf-paced

Barista

30 min

Activities

Barista and

Barista Trainer

1.5 hours

Practice

Barista and Barista

Trainer

4 hrs



shift.

Register


Training Time: Barista = 2 hours | Barista Trainer = 1.5 hours

□ Cafe Order Routine

□ Mark Cup Routine and beverage ID

□ Register operations

□ Starbucks Rewards™

□ Ring orders on the register

□ Tender credit card, Starbucks

Rewards™, cash transactions,

mobile payments and other

payment methods

□ Ring in discounts (if applicable)

□ Load/Reload Starbucks Card

□ Clear a transaction

□ Locate and review Food Cards

□ Practice Beverage ID codes

□ Mark or label cups

□ Describe Starbucks Rewards™

Name:

Trainer:

Day/Time/Shift:

NOTES


□ Review the Espresso Bar learning cardSelf-paced

Barista

30 min

Activities

Barista and

Barista Trainer

3 hrs

Practice

Barista

4 hrs



shift.

Espresso Bar – Part 1 and Part 2


Barista = 3.5 hours | Barista Trainer = 3hours | Skill Check (Store Manager and Barista) = 30 min

□ Espresso Machine overview

□ Pull espresso shots

□ Milk Steaming Routine

□ Beverage Routine

□ Handcraft core beverages


□ Beverage Routine

□ Review beverage recipe cards

□ Craft core hot espresso beverages

Espresso Beverages Skill Check

Your store manager will conduct the Skill Check after you have had time to practice. Remember to follow

the Beverage Routine and Milk Steaming Routine. Focus on quality, a clean workspace and providing the

Starbucks Experience while crafting beverages!


□ Tall Caffè Latte

□ Decaf Tall Cappuccino

□ Half Decaf Tall

Caffè Americano

□ Flat White

□ Caffè Mocha

□ Seasonal beverage (optional)

Name:

Trainer:

Day/Time/Shift:

NOTES


□ Review the Cold Beverage learning cardSelf-paced

Barista

30 min

Activities

Barista and

Barista Trainer

1.5 hrs

Practice

Barista & Barista

Trainer 1 hr



shift.

Cold Beverage


Barista = 2 hours | Barista Trainer = 1.5hours | Skill Check (Store Manager and Barista) = 30 min

□ Teavana® Shaken Iced Teas

□ Frappuccino® Beverage Quality

Tasting

□ Blended Beverage Routine

□ Handcrafting Frappuccino®

Blended Beverages

□ Handcrafting Iced Coffee or Cold

Brew

□ Handcrafting Iced Tea Lattes

□ Craft the cold beverages: Teavana® Shaken Iced Tea Lemonade, Caramel

Frappuccino® blended beverage, Starbucks® Cold Brew, Iced Chai Tea

Latte, Iced Matcha Green Tea Latte, at least one seasonal beverage

Cold Beverages Skill Check

Remember to focus on quality and providing the Starbucks Experience while crafting beverages!

□ Teavana® Shaken Iced Tea or

Teavana® Shaken Iced Tea

Lemonade

□ Caramel Frappuccino®

blended beverage

□ Starbucks® Cold Brew

□ Iced Chai Tea Latte

□ Iced Matcha Green Tea Latte

□ Seasonal beverage (optional)

Name:

Trainer:

Day/Time/Shift:

NOTES


□ Review the Starbucks® Nitro Cold Brew learning cardSelf-paced

Barista

15 min

Activities

Barista and

Barista Trainer

35 min

Starbucks® Nitro Cold Brew


Training Time: Barista = 50 min | Barista Trainer = 35 min

□ Starbucks® Nitro Cold Brew System

Overview

□ Pouring a Starbucks® Nitro Cold Brew

□ Changing a Keg

Name:

Trainer:

Day/Time/Shift:

NOTES


□ Review the Beverage Sequencing learning cardSelf-paced

Barista

30 min

Activities

Barista and

Barista Trainer

1 hour 30 min

Practice

Barista & Barista Trainer

2 hrs



shift.

Beverage Sequencing


Barista = 2 hours | Barista Trainer = 1hour 30 min | Skill Check (Store Manager and Barista) = 30 min

□ Sequence Hot Beverages

□ Sequence Hot and Iced Beverages

□ Sequence Frappuccino® blended

beverages

□ Sequence Espresso Beverages

and Frappuccino® blended

beverages

□ Practice sequencing hot beverages

□ Practice sequencing cold beverages

□ Practice sequencing hot and cold beverages

Beverage Sequencing Skill Check

Remember to follow the routines while sequencing two drinks at a time!

□ Tall Caramel Macchiato

□ Caffe Latte

□ Chai Tea Latte

□ Tall Caffè Mocha

□ Four additional beverages to sequence

(optional)

Name:

Trainer:

Day/Time/Shift:

NOTES


□ Review the Selling Skills learning cardSelf-paced

Barista

10 min

Activities

Barista and

Barista Trainer

50 min

Selling Skills


Training Time: Barista = 1 hour | Barista Trainer = 50 min

□ Observe customers

□ Connect and discover

□ Provide a recommendation

□ Thank and close

Self-paced

Barista

15 min

Activities

Barista and

Barista Trainer

30 min

Be Dedicated to Each Other

□ Review Be Dedicated to Each Other learning card

□ How to be a team player

□ The use of Green Apron Cards

□ What it means to wear a Green Apron

Training Time: Barista = 45 min| Barista Trainer = 30 min

Name:

Trainer:

Day/Time/Shift:

NOTES


□ Review the Drive Thru learning cardSelf-paced

Barista

15 min

Activities

Barista and

Barista Trainer

2.5 hours

Drive Thru


Training Time: Barista = 2 hours 45 min | Barista Trainer = 2.5hours

□ Introduce the Drive Thru

□ Drive Thru Order (DTO) Position

□ Drive Thru Register (DTR) Position

□ Drive Thru Support

□ Drive Thru Order Routine

□ Drive Thru Register Routine

□ Practice Support in the Drive Thru

Name:

Trainer:

Day/Time/Shift:

NOTES


□ Meet with your store manager for the Next Chapter discussion:

• Training Plan review

• Share feedback on training experience

• What went well? Opportunities?

• What skills do you want to continue to focus on developing?

Activities

Barista and

Store Manager

30 min

Next Steps

The Next Chapter


Training Time: Barista = 30 min | Store Manager = 30 min

□ List next steps below:

Barista Certification Kit

Documents

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