PRESENTER

Ather Iqbal

Roll No. 4610

Reg No. 08-PFD-9335

CONTENTS

History of BOP Introduction of D-Ground Branch Vision Mission BOP Awards and Achievements Branch Structure Branch Working and Services Human Resource Management in BOP SWOT Analysis of D-Ground Branch

Brief history of the BOP

The Bank of Punjab was established on 16th November ,1989.

In 1994 BOP was converted into Scheduled commercial bank.

Today BOP is working with its network of more than 293 branches at all major Business centers in Pakistan.

Almost all braches are connected via On-Line system.

The bank provides almost all banking services like Deposits in local currency , Remittance , Advances to businesses , Trade , Industry and Agriculture.

Introduction of D-Ground Fsd Branch BOP D-Ground Branch code is 0206. The Bank of Punjab start work in D-Ground area

at 15 april, 2006. Before Starting work in D-Ground this branch

was working in Rail Bazar Faisalabad. In First two Month number of new Account

opening was 7000. BOP D-Ground Branch is on line branch. The branch provides all banking services like

Deposits in local currency , Advances to businesses , Industry and Agriculture etc.

VISION

With the passion for innovation and fortified pride in

who we are, our aim is to deliver more and contribute

to the prosperity of Pakistan and every Pakistani.

MISSION STATEMENT We provide the service that enables people and businesses to extend themselves so they can reach

new heights, fulfill their aspirations and achieve the best that’s on offer. With our customer knowledge

and insight, we are determined to be a truly customer-driven business. Revitalised passion at the core, we are committed to delivering customer satisfaction,

developing business integrity, and establishing pride in the people.

BOP Awards and Achievements

Excellence Awards by the Central Board of Revenue

Third Kisan Time Award

Best Corporate Report Award

16th Bolan Excellence Award

Achievement Award

BRANCH STRUCTURE

Regional Chief, Regional Operational Head

Credit Committee

Branch Manager, Operational Manager

Internal Audit

Cash & Clearing

Bills & Remitt

Accounts Opening

Advances Consumer Finance

Customer Deposit

I .T Foreign Exchange

NON-CLERICAL STAFF

Services and Working at D-Ground Branch

Receive Deposits Cash payments Advances/ Loans Lockers Foreign Exchange Clearing Bills department Account opening ATM Service Online Funds Transfer

Human Resource Management in BOP

Assess the need of employees where, ever required. Provide equal opportunities for all the applicants. Select the most appropriate person for the job. For the purpose of selection conduct interviews, tests etc. Provides training opportunities to the employee both on the job

and outside job. Motive the employee through the programs adopted by the head

office. Evaluate the performance of the employees with the help of their

immediate boss. Recommend reward and promotion for the employees

SWOT Analysis of BOP D-Ground Branch Faisalabad.STRENGTHS Holds a sound repute in the financial circle of D-Ground area. Efficient services of the staff to the customers Located in the commercial area, so that the customers face no problems in

reaching to the bank. Maintaining the healthy correspondent  relationships with other branches

and foreign banks It has a reliable and easy to use internal computer system. All the transactions and information regarded the customer’s deposits has

been computerized. Currently, Unibank System is being practiced for this purpose.

BOP D-Ground has its ATM Service, which is the Pakistan’s Fastest ATM Service.

BOP D-Ground has its Locker Service for it’s A/C holder customers in very reasonable price.

BOP D-Ground has its own buliding.

WEAKNESSES No advertisement on electronic media has been made for this

branch yet. Since, BOP’s major competitors are Union Bank Limited and

Bank Alfalah has started large media campaign in D-Ground area, so keeping in view these threats, BOP should emphasize more on its advertisement.

Some of the employees are burdened with over work. No extra bonus given yet to the hard working employees of

this branch. Bank Staff did not give attention and proper guidance to

internees. Division of work and description of job is not properly

defined to each and every staff member in this branch.

OPPORTUNITIES

All the opportunities of the 21st century are to be availed in the information technology. Information technology is the future. Therefore BOP D-ground branch should emphasize much on IT like other bank branches adopted.

If any party is late to return their loan which is borrow from the branch the bank manager manage it and provide facility that after some extra days you can return it

The Bank branch has very strict rules and regulations about the customer’s complaints. The customers are treated as very special persons in this Branch.

THREATS

BOP is facing a strong competition by its major competitors in D-Ground area; United Bank and Allied Bank. Business of these banks is also growing with very high pace. So in order to achieve the sustainable growth in D-ground market, BOP has to remain vigilant about the ever changing environment and the competitors.

All the competitors branches are using different means and methods to popularize their product and services. So BOP should keep in mind that a customer cannot come to the bank until he know that my demands will be fulfilled over here.

BOP should enhance the Pay Packages given to the employees in this branch, because it has been noticed that the competitors of the BOP are giving more suitable pay package to their employees.

BOP should enhance its Branch staff because in this branch often many customers face tension due to rush of work.