Bank 2.0 nov 2011
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Transcript of Bank 2.0 nov 2011
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Bank och Försäkring
Sverige
Customer experience center
Bank & Försäkring
Upplevelsecenter i Akalla
för dig och dina kollegor att
prova ny teknik och inspireras
av innovation
Industri ansvarig Bank & Försäkring
Roger Ståhl, [email protected]
Ca 25 personer som jobbar med er
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TCO
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Nordea gains single view of their
asset management customers with
Microsoft CRM
Solution: Advisory Services
Partner: Avanade
AXA increases quality of
service with new CRM solution
Solution: Advisory Services
Partner: Travi@ta
Rabobank customers gain insight
into their financial situation with the
Financial Diary
Solution: Online Financial Services
Partner: Figlo
Anadolu Sigorta reduces the costs
of servicing insurance claims
Solution: Claims Servicing
Partner: Accenture
Saxo Bank automates complex
reconciliation processes to better
manage risk
Solution: Risk Management &
Analytics
Partner: Sungard
Zurich Financial Services
Improves Risk-Engineering
Process with xRM solution.
Solution: xRM
Partner: Wipro
ING improves sales process with
Microsoft CRM for bank advisors
Solution: Advisory Services
Partner: Veripark
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Process
Användare
Mer
försälj
ning
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Critical
Over 50% of SWIFT Alliance
Access and Alliance Gateway
installations run on Windows
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SOURCE: Bloomberg. Competitor R&D Spend Between 12/31/2008-12/31/2009. Sony And
Nintendo R&D
Spend Converted To USD At 12/31/09 Exchange Rate. Microsoft R&D Spend Between 6/30/2009-
6/30/2010.
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We Have Four Pillars to Our Strategy
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Hjälp oss…
Driva innovation
Spara pengar och öka effektiviteten
Växa vår affär
Möta de nya användarnas förväntningar
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Försäljning blir MER KOMPLICERAT
Kunderna är MER DIGITALA
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Källa: Forrester
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Dags att tänka om – jätteprojektens tid är över...
Migrering från stordator till Microsofts plattform
Kundkanalerna Internet/Mobilt, Contact Center, Kontor
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Customer experience center
Bank & Försäkring