LTE

Broadband outage in residence

Go to Home Portal

LTE

TV Internet Phone

AT&T U-verse Support Manager

Go check router connections

Broadband Down

Restart router

Services Affected

LTE

att-uverse-broadband-down

AT&T U-Verse Broadband Down

Customer Support Manager

Broadband DownGo check router connections

TV Internet Phone

Services Affected

Restart router

Issue Priority Issue Description

Technical Support Manager

Urgent

Support Workflow

Customer Broadband Down

Customer Details

att-uverse-technical-support-manager

AT&T U-Verse Technical Support Manager

Check Router Connections

Send to customer

Suggested Instruction VideoAsk Customer for permission to restart router. Restart router

Step 1 Step 3 Step 4Step 2

Weekly - 6/15 to 6/27 DSL Details

Days Times Duration

Mon. July 15, 2013 8:30 PM 2 hours

Tues. July 16, 2013 10:15 AM 32 minutes

Wed. July 17, 2013 9:05 AM 1 hours

Thurs. July 18, 2013 6:25 PM 3 hours

Fri. July 19, 2013 4:17 PM 15 minutes

Sat. July 20, 2013 7:28 PM 4 hours

Sun. July 21, 2013 8:30 PM 48 minutes

Mon. July 22, 2013 10:15 AM 25 minutes

Tues. July 23, 2013 2:32 PM 12 minutes

Outage History DSL StatisticsModem Type: Built in modem

VDSL

VDSL Line Info Down UpRate: 0 kbs 0 kbs

Max Rate: 0 kbs 0 kbs

Noise Margin: 0.0 dB 0.0 dB

Attenuation: 0.0 dB 0.0 dB

Output Power: 0.0 dBm 0.0 dBm

Protocol: -- --

Channel: -- --

DSLAM Vendor Information Country: { -- } Vendor: { -- } Specific: { -- }Country: { -- } Vendor: { -- } Specific: { -- }

Rate Cap: 0 kbs 12 minutes

Attenuation @ 300kHz: 0.0 dB

Required Impulse Noise Protection: 0

VCXO Frequency Offset: 0.0 ppm Ok

Final Receive Gain: 0.0 dB Ok

Customer Name: Cindy Disman