Balanced Scorecard Measure DefinitionsFor the Wagner-Peyser Program

1. JOB SEEKER ENTERED EMPLOYMENT RATE

Denominator:Number of exiters who were unemployed at participation

Numerator:Total in the denominator who received wages in the 1st Quarter after exit

2. ENTERED EMPLOYMENT RATE-VETERANS

Denominator:Number of exiters who were unemployed at participation and were veterans

Numerator:Total in the denominator who received wages in the 1st Quarter after exit

3. EMPLOYER MARKET PENTRATION

This measure would express the unduplicated number of employers receiving Employ Florida services as a percentage of the region’s employers.

DEO is currently researching the methodology for determining the number of employers, by region, which would constitute the denominator.

Current methodology is based on the LMS universe of employers (The Enhanced Quarterly Unemployment Insurance Address File or EQUI).

14. CUSTOMER SATISFACTION – WAGNER-PEYSER (WP) INDIVIDUALS

Based on a monthly telephone survey. The average participant rating for the three

federally mandated questions regarding overall satisfaction, reported on a 0–100-point scale.

The methodology is the same as that currently employed for regional Wagner-Peyser (WP) Jobseekers in the survey conducted in Florida by Brandt Information Services, Inc. under contract with WFI.

15. CUSTOMER SATISFACTION – ALL EMPLOYERS

Based on a monthly telephone survey The average employer rating for the three

federally mandated questions regarding overall satisfaction, reported on a 0–100-point scale.

The methodology is the same as that currently employed for regional Employers in the survey conducted in Florida by Brandt Information Services, Inc. under contract with WFI.

An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this document may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711.