Back Room Reboot: How to Start Saving Time and Money in Tech Services (Texas Library Association)
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Transcript of Back Room Reboot: How to Start Saving Time and Money in Tech Services (Texas Library Association)
BACK ROOM REBOOT How to Start Saving Time and Money in Tech Services"
Pat Wagner"Siera: Learn. Teach. Inspire.™ "sieralearn.com"
April 10, 2014 1:00 pm – 1:50 pm"
LEAD. OUT. LOUD. Texas Library Association"
1
MEET PAT
Back Room Reboot - Pat Wagner April 10, 2014 2
Worked with libraries since 1978
Worked for Texas libraries since 1994
On the ground in 48 states and Canada
Basic issues that make libraries succeed
Worked in retail and with nonprofits
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Are sacred cows eating your budget?"
ARE YOU READY FOR CHANGE?
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Are you willing to be transparent?
Document and report?
Is everyone on board?
Who is in charge?
ARE YOU READY FOR CHANGE?
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Are you willing to measure and count?
Are you willing to evaluate?
Are you willing to change?
TRANSPARENCY Discussing issues in open meetings
Sharing with everyone in the library
Constructive criticism
Documenting every step
Posting goals, feedback, and results
No guilt or blame
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EVERYONE ON BOARD
Support from the top
Championing the cause
Improvement is their new job description.
Supervisors and managers
What will you do if there is pushback?
Take concerns seriously.
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WHO IS IN CHARGE
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Who is accountable and responsible?
How is everyone held responsible?
Are you committed to sustain efforts?
MEASURE & COUNT Start with consistent benchmarks:
How much time for what results? How much is accomplished weekly?
Compare apples to apples.
Every statistic means real action.
How much time fixing mistakes?
How much effort outside of tech services?
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EVALUATION Create new goals.
Focus on the future: next time…
The power to make changes
Talk is cheap.
Evaluation never stops.
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TYPICAL ISSUES
Risk management: Unnecessary duplication, back-ups Unrealistic quality standards Unnecessary verification
Too many steps
Messy work areas
Pet projects and no oversight
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IMMEDIATELY!
Give away, throw out, clean, organize.
Expiration date for projects
Stop mending.
Stop library binding everything.
Budget for better tools
All projects and all steps up for review
What’s reasonable?
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April 10, 2014 12
RESOURCES
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theleanlibrary.com
pmi.org
americancityandcounty.com/administration/ lean-six-sigma
guidonps.com/industry-news/lean-government-to-be-used-in-developing-texas-city/
slideshare.net/Sdeas/lean-six-sigma-for-municipal-government
RESOURCES
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jindal.utdallas.edu/centers-of-excellence/center-for-intelligent-supply-networks/certificate-in-lean-6-sigma/
americanlibrariesmagazine.org/article/ get-ahead-outsourcing
mindtools.com/pages/main/newMN_PPM.htm
sieralearn.com /introduction-to-lean-government-reading-list/
librarything.com/catalog/PatternResearch
CREDITS
Back Room Reboot - Pat Wagner April 10, 2014 15
Slide number Attribution 9 Anthony Thomas Bueta 2008. Licensed under
CC BY-SA 2.0. This is an adaptation of the original work. www.flickr.com/photos/23078991@N05/2796325875/
11 Tanya Hart 2007. Licensed under CC BY-SA 2.0. This is an adaptation of the original work. www.flickr.com/photos/27466406@N00/514603214/
CREDITS
Back Room Reboot - Pat Wagner April 10, 2014 16
Slide number Attribution 12 psyberartist 2012. Licensed under CC BY 2.0.
This is an adaptation of the original work. www.flickr.com/photos/10175246@N08/7080803353/
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"Back Room Reboot - Pat Wagner
April 10, 2014 17