BABoK V3 Glossary - Success Guaranteed CBAP CCBA...

BABoK V3 Glossary 2017

Copyright notice

All rights reserved.

IIBA®, BABOK®, CBAP®, CCBA®, ECBA® are registered Trademarks of International Institute of Business Analysis, Canada.

All trademarks of copyrights mentioned herein are the possession of their respective owners. We make no claim of ownership by the mention of products that contain these marks.

Contents of this document should not be disclosed to any unauthorized person. This document may not, in whole or in part, be reduced, reproduced, stored in a retrieval system, translated, or transmitted in any form or by any means, electronic or mechanical.

This publication may be used in assisting aspirants for ECBA®, CCBA®, and CBAP® examinations. It does not warrant that use of this publication will ensure passing the above mentioned examination.

© Adaptive Processes Think BA. Think Adaptive. Page 1 of 11


Why this book?

BABoK® V3 is considered as Gold standard reference on business analysis which is published by IIBA®, Canada.

BABoK® does provide a glossary.

However, it only provides a sub-set of all terms that Business Analysts should be familiar with.

Current BABoK® V3 glossary has 250 terms explained.

This guide picks up many more terms which will be of interest to BA community, brings up the total terms count to a whopping 600 terms.

This is 240% of current BABoK® V3 terms.

Hope all my business analysis friends will find this glossary helpful.

Feedbacks and suggestions on the book

We will be glad and thankful if you can share your feedbacks and suggestions on the book. Please send your feedbacks and suggestions to [email protected]



Table of contents

Copyright notice........................................................................2

Why this book?..........................................................................3

Adaptive workshops catalogue................................................23

A..............................................................................................26Absolute reference.......................................................................................26Accept...........................................................................................................26Acceptance criteria......................................................................................26Accountable..................................................................................................26Accuracy.......................................................................................................26Achievable....................................................................................................26Active / Noticeable observation....................................................................26Activity diagram...........................................................................................27Actor (business analysis)..............................................................................27Ad hoc review...............................................................................................27Adaptability..................................................................................................27Adaptive approach........................................................................................27Affinity map..................................................................................................27Agile.............................................................................................................27Agile Extension to the BABOK® Guide........................................................27Agile manifesto.............................................................................................28Allocation......................................................................................................28Alternative flow............................................................................................28Approach......................................................................................................28Architecture..................................................................................................28Architecture management software.............................................................28Artefact (business analysis)..........................................................................28AS IS.............................................................................................................28Associations..................................................................................................28Assumption...................................................................................................29



Asynchronous call.........................................................................................29Atomic..........................................................................................................29Attribute.......................................................................................................29Author...........................................................................................................29Availability....................................................................................................29Avoid risk......................................................................................................29

B..............................................................................................30BABoK®.......................................................................................................30Background research...................................................................................30Backlog management...................................................................................30Balance score card.......................................................................................30Basic, primary or main success flow............................................................30Behavioral rules............................................................................................30Behavioural business rule............................................................................30Benchmark studies.......................................................................................31Benchmarking..............................................................................................31Benefit as a basis for prioritization..............................................................31Body of knowledge.......................................................................................31Both in and out scope...................................................................................31Bottom-up estimation...................................................................................31BPM..............................................................................................................31BPMN...........................................................................................................31Brainstorming...............................................................................................32Burn-down....................................................................................................32Business (business analysis).........................................................................32Business (business world)............................................................................32Business acumen..........................................................................................32Business analysis..........................................................................................32Business analysis approach..........................................................................32Business analysis communication plan........................................................32Business analysis effort................................................................................33Business analysis information......................................................................33Business analysis package............................................................................33



Business analysis performance assessment.................................................33Business analysis perspectives.....................................................................33Business analysis plan..................................................................................33Business analysis planning and monitoring.................................................33Business analysis roles.................................................................................34Business analysis tools and technology........................................................34Business analyst...........................................................................................34Business architecture...................................................................................34Business capabilities....................................................................................34Business case...............................................................................................34Business constraints.....................................................................................34Business decision.........................................................................................35Business domain...........................................................................................35Business goal................................................................................................35Business model canvas.................................................................................35Business need...............................................................................................35Business non-value-add................................................................................35Business objective........................................................................................35Business policy.............................................................................................35Business problem.........................................................................................36Business process..........................................................................................36Business Process Dimension........................................................................36Business process management (BPM).........................................................36Business process re-engineering..................................................................36Business requirement...................................................................................36Business rule................................................................................................36Business rules analysis.................................................................................37

C..............................................................................................38Capability.....................................................................................................38Capability centric view.................................................................................38Capability maps............................................................................................38Cardinality....................................................................................................38Cause-and-effect diagram.............................................................................38



CBAP®.........................................................................................................38CCBA®.........................................................................................................38Certification..................................................................................................39Change.........................................................................................................39Change agent...............................................................................................39Change approach..........................................................................................39Change control.............................................................................................39Change management....................................................................................39Change strategy...........................................................................................39Change team................................................................................................39Channels.......................................................................................................40Checklist (business analysis)........................................................................40Class.............................................................................................................40Class diagram...............................................................................................40Close ended questions..................................................................................40Closed questions...........................................................................................40CMM®..........................................................................................................40CMMI®........................................................................................................40Collaboration................................................................................................40Collaboration and Knowledge Management Tools.......................................41Collaboration................................................................................................41Collaborative games.....................................................................................41Commercial off-the-shelf (COTS)..................................................................41Communication tools and technology..........................................................41Compatibility................................................................................................41Competitive analysis.....................................................................................41Complexity....................................................................................................42Compliance...................................................................................................42Component...................................................................................................42Concept model..............................................................................................42Conceptual data model.................................................................................42Conceptual thinking.....................................................................................42Constraint (business analysis)......................................................................42Consulted......................................................................................................44



Context.........................................................................................................44Core capabilities...........................................................................................44Core concept (business analysis).................................................................44Corrective action..........................................................................................44Cost as a basis for prioritization...................................................................44Cost of the Change.......................................................................................44Cost structure...............................................................................................44Cost-benefit analysis.....................................................................................45COTS............................................................................................................45CPRE-FL®....................................................................................................45Create, read, update, and delete matrix (CRUD matrix)..............................45Creative thinking..........................................................................................45Crow's Foot Notation...................................................................................45CRUD matrix................................................................................................45Customer......................................................................................................46Customer Dimension....................................................................................46Customer segments......................................................................................46

D..............................................................................................47Data mining..................................................................................................47Decision analysis..........................................................................................47Decision making...........................................................................................47Decision matrix.............................................................................................47Decision modelling.......................................................................................47Decision requirements diagram...................................................................47Decision table...............................................................................................48Decision tree................................................................................................48Decomposition..............................................................................................48Defect...........................................................................................................48Definitional business rule.............................................................................48Delegations...................................................................................................48Deliverable...................................................................................................48Delphi Estimation.........................................................................................48Dependencies as a basis for prioritization...................................................49



Depends relationship....................................................................................49Deployment model........................................................................................49Derive relationship.......................................................................................49Design...........................................................................................................49Design options..............................................................................................49Desk Check...................................................................................................49Discount Rate...............................................................................................49Document analysis (business analysis).........................................................49Domain.........................................................................................................50Domain knowledge.......................................................................................50Domain subject matter expert (SME)...........................................................50DSDM...........................................................................................................50Dynamic systems development method (DSDM)..........................................50

E..............................................................................................51ECBA®.........................................................................................................51Elicitation.....................................................................................................51Elicitation activity plan.................................................................................51Elicitation and collaboration........................................................................51End user.......................................................................................................51Enterprise.....................................................................................................51Enterprise architecture................................................................................51Enterprise culture........................................................................................52Enterprise limitations...................................................................................52Enterprise readiness assessment.................................................................52Entity............................................................................................................52Entity-relationship diagram..........................................................................52Estimate.......................................................................................................52Ethics............................................................................................................52Evaluation.....................................................................................................53Evaluation criteria........................................................................................53Event (business analysis).............................................................................53Evolutionary or Functional prototype..........................................................53Evolutionary prototype.................................................................................53



Exception flow..............................................................................................53Existing Business analysis information........................................................53Existing solutions.........................................................................................54Expected benefits.........................................................................................54Expected Costs.............................................................................................54Experiment...................................................................................................54Extend..........................................................................................................54Extensibility..................................................................................................54External interface.........................................................................................54

F..............................................................................................55Facilitation....................................................................................................55Feasibility study...........................................................................................55Feature.........................................................................................................55Feature tree..................................................................................................55Financial Dimension.....................................................................................55Fishbone diagram.........................................................................................55Fish-bowl......................................................................................................56Five-whys......................................................................................................56Focus group..................................................................................................56Force field analysis.......................................................................................56Form Study Prototype:.................................................................................56Formal Walkthrough (also known as Team Review)....................................56Function point..............................................................................................56Functional decomposition............................................................................57Functional Prototype....................................................................................57Functional requirement................................................................................57Functionality.................................................................................................57Functionally oriented structure....................................................................57Future state description...............................................................................57

G..............................................................................................58Gane-Sarson Notation..................................................................................58Gap analysis.................................................................................................58Glossary........................................................................................................58



Goals.............................................................................................................58Governance approach...................................................................................58Governance process (change)......................................................................58Group collaboration......................................................................................59Guideline (business analysis).......................................................................59

H..............................................................................................60Hardware......................................................................................................60Heterogeneous group...................................................................................60Homogeneous group....................................................................................60Horizontal prototype....................................................................................60

I...............................................................................................61Identified risks..............................................................................................61IIBA®...........................................................................................................61Impact analysis.............................................................................................61Implementation SME....................................................................................61Implementation subject matter expert.........................................................61Improvement................................................................................................61Include..........................................................................................................61Increase........................................................................................................62Indicator.......................................................................................................62Individual collaboration................................................................................62Industry knowledge......................................................................................62Informal Walkthrough..................................................................................62Information management approach.............................................................62Informed.......................................................................................................62Inheritance...................................................................................................62Initiative.......................................................................................................63Input (business analysis)..............................................................................63In-scope........................................................................................................63Inspection.....................................................................................................63Interface.......................................................................................................63Interface analysis.........................................................................................63Internal Rate of Return................................................................................63



Interoperability.............................................................................................63Interview......................................................................................................64Ishikawa diagram.........................................................................................64Item tracking................................................................................................64Iteration (business analysis).........................................................................64

J...............................................................................................65JAD................................................................................................................65

K..............................................................................................66Key performance indicator...........................................................................66Knowledge area (business analysis).............................................................66Knowledge Sources......................................................................................66

L..............................................................................................67Lagging indicators........................................................................................67Leadership and influencing..........................................................................67Leading indicators........................................................................................67Learning.......................................................................................................67Learning and Growth Dimension..................................................................67Leasing.........................................................................................................67Lending.........................................................................................................67Lessons learned............................................................................................68Lessons learned process...............................................................................68Licensing or Subscription fees.....................................................................68Life cycle......................................................................................................68Linear and logistic regression......................................................................68Listening.......................................................................................................68Localization..................................................................................................68Logical data model.......................................................................................69

M.............................................................................................70Maintainability.............................................................................................70Market analysis............................................................................................70Market oriented structure............................................................................70Matrix...........................................................................................................70Matrix structure...........................................................................................70



Measurable...................................................................................................70Metadata......................................................................................................71Methodology.................................................................................................71Methodology knowledge...............................................................................71Metric...........................................................................................................71Metrics and KPIs..........................................................................................71Mission statement........................................................................................71Mitigate........................................................................................................71Model............................................................................................................72Modelling notations/ standards....................................................................72Modelling tools.............................................................................................72Models..........................................................................................................72Monitoring....................................................................................................72Multi-phased prioritization approach...........................................................72

N..............................................................................................73Need.............................................................................................................73Negotiation and conflict resolution..............................................................73Net Present Value.........................................................................................73Neural networks...........................................................................................73Neutrality.....................................................................................................73Non-functional requirement.........................................................................73Non-functional requirements.......................................................................74Non-value-add..............................................................................................74Non-Verbal communication..........................................................................74Noun concepts..............................................................................................74

O..............................................................................................75Objectives.....................................................................................................75Observation (business analysis)...................................................................75Office productivity tools and technology......................................................75OLAP.............................................................................................................75Onion diagram..............................................................................................75Online analytical processing (OLAP)............................................................75Open ended questions..................................................................................75



Operational support.....................................................................................75Operative rule...............................................................................................76Opportunities (External)...............................................................................76Opportunity costs.........................................................................................76Organization.................................................................................................76Organization and time management............................................................76Organization knowledge...............................................................................76Organization modelling................................................................................77Organizational capability.............................................................................77Organizational change management............................................................77Organizational culture..................................................................................77Organizational model...................................................................................77Organizational strategy................................................................................77Organizational structure..............................................................................77Organizational unit.......................................................................................77Out-of-scope.................................................................................................78Ownership....................................................................................................78

P..............................................................................................79Paper Prototyping.........................................................................................79Parametric estimation..................................................................................79Pass Around..................................................................................................79Passive/Unnoticeable observation................................................................79Payback Period.............................................................................................79Peer review...................................................................................................79Penalty as a basis for prioritization..............................................................79Performance efficiency.................................................................................80Persona.........................................................................................................80Personal accountability................................................................................80PERT (Program Evaluation Review Technique)...........................................80Physical data model......................................................................................80Plan...............................................................................................................80Plan-driven approach...................................................................................80Planning poker.............................................................................................80



Policy............................................................................................................81Portability.....................................................................................................81Post-condition...............................................................................................81Potential value..............................................................................................81Pre-condition................................................................................................81Predictive approach......................................................................................81Predictive scorecards...................................................................................81Present Value...............................................................................................81Presentation Software..................................................................................81Preventive.....................................................................................................82Primary research..........................................................................................82Prioritization.................................................................................................82Priority..........................................................................................................82Proactive analysis.........................................................................................82Problem solving............................................................................................82Process.........................................................................................................82Process analysis............................................................................................82Process centric view.....................................................................................83Process model...............................................................................................83Process modelling.........................................................................................83Product (business analysis)..........................................................................83Product backlog............................................................................................83Product box..................................................................................................83Product scope...............................................................................................83Product vision statement..............................................................................83Program process flow...................................................................................83Project..........................................................................................................84Project manager...........................................................................................84Project scope................................................................................................84Proof of concept...........................................................................................84Proof of Principle or Concept.......................................................................84Prototype......................................................................................................84

Q..............................................................................................85



Quality..........................................................................................................85Quality assurance.........................................................................................85Quality attributes.........................................................................................85Questionnaire...............................................................................................85

R..............................................................................................86RACI.............................................................................................................86RACI matrix..................................................................................................86RDBMS.........................................................................................................86Reactive analysis..........................................................................................86Recommended actions..................................................................................86Regulator......................................................................................................86Regulatory or Policy Compliance as a basis for prioritization.....................86Release plan.................................................................................................86Relevant........................................................................................................87Reliability.....................................................................................................87Renting.........................................................................................................87Repeatability................................................................................................87Reporting......................................................................................................87Repository....................................................................................................87Reproducibility.............................................................................................87Request for information (RFI)......................................................................87Request for proposal (RFP)..........................................................................88Request for quote (RFQ)..............................................................................88Request for tender (RFT).............................................................................88Requirement.................................................................................................88Requirements (traced)..................................................................................88Requirements allocation...............................................................................88Requirements analysis and design definition...............................................88Requirements architecture...........................................................................88Requirements artefact..................................................................................89Requirements attribute................................................................................89Requirements defect....................................................................................89Requirements document..............................................................................89



Requirements life cycle................................................................................89Requirements life cycle management..........................................................89Requirements life cycle management tools..................................................89Requirements management..........................................................................90Requirements management plan..................................................................90Requirements management tool..................................................................90Requirements management tools/repository...............................................90Requirements model.....................................................................................90Requirements package.................................................................................90Requirements traceability............................................................................91Requirements validation...............................................................................91Requirements verification............................................................................91Requirements Viewpoints.............................................................................91Requirements Views.....................................................................................91Requirements workshop...............................................................................91Residual risk.................................................................................................91Responsible..................................................................................................92Responsible, accountable, consulted, and informed matrix (RACI matrix)..92Retrospective................................................................................................92Return on investment (ROI) (business analysis)..........................................92Revenue stream............................................................................................92Revenue thorough sales...............................................................................92Reviews........................................................................................................92RFI................................................................................................................92RFP...............................................................................................................93RFQ...............................................................................................................93RFT...............................................................................................................93Risk...............................................................................................................93Risk (business analysis)................................................................................93Risk analysis.................................................................................................93Risk analysis results.....................................................................................93Risk as a basis for prioritization...................................................................93Risk assessment...........................................................................................94Risk register.................................................................................................94



Risk-aversion................................................................................................94Risks as basis for prioritization....................................................................94Risk-seeking.................................................................................................94ROI...............................................................................................................94Roles and permissions matrix......................................................................94Rolling Wave.................................................................................................94Root cause....................................................................................................95Root cause analysis......................................................................................95Rough order of magnitude (ROM)................................................................95Rules engine.................................................................................................95

S..............................................................................................96Satisfy relationship.......................................................................................96Scalability.....................................................................................................96Scenarios and use cases...............................................................................96Scope............................................................................................................96Scope model.................................................................................................96Scope of Solution Space...............................................................................96Secondary actor............................................................................................96Secondary research......................................................................................97Security........................................................................................................97Sequence diagrams......................................................................................97Service (business analysis)...........................................................................97Service Level Agreements............................................................................97Simulation....................................................................................................97Single Issue Review (also known as Technical Review)...............................97SIPOC...........................................................................................................97SME..............................................................................................................97Software engineer........................................................................................98Solution........................................................................................................98Solution component......................................................................................98Solution evaluation.......................................................................................98Solution knowledge......................................................................................98Solution life cycle.........................................................................................98



Solution limitation........................................................................................98Solution option.............................................................................................98Solution performance goals..........................................................................98Solution performance measures...................................................................99Solution recommendations...........................................................................99Solution requirement....................................................................................99Solution scope..............................................................................................99Source of requirement..................................................................................99SOW..............................................................................................................99Specific.........................................................................................................99Sponsor.......................................................................................................100Spreadsheets..............................................................................................100Sprint backlog............................................................................................100Sprint plan..................................................................................................100SQL.............................................................................................................100Stability......................................................................................................100Stability as a basis for prioritization..........................................................100Stakeholder................................................................................................100Stakeholder analysis...................................................................................101Stakeholder analysis results.......................................................................101Stakeholder collaboration approach..........................................................101Stakeholder collaboration plan..................................................................101Stakeholder list..........................................................................................101Stakeholder map........................................................................................101Stakeholder matrix.....................................................................................101Stakeholder proxy (business analyst).........................................................101Stakeholder requirement...........................................................................103Stakeholders...............................................................................................103State diagram.............................................................................................103State models...............................................................................................103State table..................................................................................................103Stated requirement....................................................................................103Statement of work (SOW)...........................................................................103Status.........................................................................................................105



Story point..................................................................................................105Storyboarding.............................................................................................105Strategy......................................................................................................105Strategy analysis........................................................................................105Strengths (Internal)....................................................................................105Strengths, weaknesses, opportunities, and threats analysis (SWOT)........105Structural rule............................................................................................105Subject matter expert (SME).....................................................................106Supplier......................................................................................................106Suppliers, inputs, process, outputs, and customers (SIPOC).....................106Support vector machines............................................................................106Supporting materials..................................................................................106Survey.........................................................................................................106Swimlane....................................................................................................106SWOT..........................................................................................................108SWOT analysis............................................................................................108Synchronous call........................................................................................108System........................................................................................................108System process model................................................................................108Systems thinking........................................................................................108

T............................................................................................109Tailor..........................................................................................................109Target metric..............................................................................................109Task (business analysis).............................................................................109TCO.............................................................................................................109Teaching.....................................................................................................109Teamwork...................................................................................................109Technique...................................................................................................109Template Architectures..............................................................................110Temporal event...........................................................................................110Tester.........................................................................................................110Threats (External)......................................................................................110Throw-away prototype................................................................................110



Time Sensitivity as a basis for prioritization..............................................110Time-bound.................................................................................................110Time-box.....................................................................................................111TO BE.........................................................................................................111Top-down estimation..................................................................................111Total Cost of Ownership (TCO)..................................................................111Traceability.................................................................................................111Traceability Repositories............................................................................111Trade-off.....................................................................................................111Transaction or Usage fees..........................................................................111Transfer......................................................................................................111Transition requirement..............................................................................112Trigger........................................................................................................112Trustworthiness..........................................................................................112

U............................................................................................113UAT.............................................................................................................113UML®.........................................................................................................113Unified modelling language™....................................................................113Urgency......................................................................................................113Usability.....................................................................................................113Usability Prototype.....................................................................................113Use case.....................................................................................................114Use case diagram.......................................................................................114Use case point............................................................................................114User............................................................................................................114User acceptance test (UAT)........................................................................114User requirement.......................................................................................114User Stories................................................................................................114

V............................................................................................116Validate relationship..................................................................................116Validated requirement................................................................................116Validation (business analysis)....................................................................116Value (business analysis)............................................................................116



Value Proposition.......................................................................................116Value stream mapping................................................................................116Value-add....................................................................................................116Variance.....................................................................................................117Velocity.......................................................................................................117Vendor assessment.....................................................................................117Verb concepts.............................................................................................117Verbal communication................................................................................117Verification (business analysis)..................................................................117Verified requirement..................................................................................117Vertical prototype.......................................................................................118Viewpoint....................................................................................................118



About Adaptive Processes Consulting

Adaptive Processes is a leading global player helping its clients improve their business analysis and business analysis capabilities and practices.

Our values

Key facts

Consulting, training, staffing and products for business analysis and business analysis.

200+ person-years consulting experience.

200+ Clients across the globe.

10+ Fortune 500 clients.

Successfully conducted 200+ workshops in India, US, Thailand, Philippines, Malaysia.



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Adaptive workshops catalogue

Category Course Name

Business analysis Certified Business Analyst Professional (CBAP® ) (Endorsed by IIBA® , Canada)

Business analysis Certification of Capability in Business Analysis (CCBA) (Endorsed by IIBA® , Canada)

Business analysis Certified Professional in Requirements Engineering(CPRE) (Endorsed by IREB, Germany)

Business analysis Elicitation techniquesBusiness analysis Requirements modeling using UMLBusiness analysis Behaviorial skills for BasBusiness analysis The ACE BA programAgile Certified Agile PractitionerAgile Introduction to Agile and ScrumBSC Balance Score CardCMMI CMMI for ServicesCMMI Introduction to CMMI for DevelopmentCMMI CMM Implementation WorkshopCoBIT Introduction to COBITExcel Excel for Executive ManagersISO 27001 Certified ISO 27001 Implementer ISO 27001 Certified ISO 27001 Internal Auditor Project Management

Introduction to MS-ProjectProject Management

Project Management BasicsProject Management

Program Management ProfessionalProject Management

Stakeholder Management



Six Sigma Six Sigma Green BeltProject Management

Certified Software Team LeadSoftware Engineering

Configuration ManagementSoftware Engineering

Good Programming PracticesSoftware Engineering

Introduction to Software QualitySoftware Engineering

Requirements ManagementSoftware Engineering

Software Engineering PrinciplesSoftware Engineering

Introduction to Software QASoftware Engineering

Software ReviewsSoftware Engineering

Software Testing PrinciplesSoftware Engineering

Software MetricsSoftware Engineering

Statistics for Project ManagersSoftware Engineering

Statistical Process Control

Please note that we modify course catalog based on changing business needs. For the latest information, always refer to our web-site,

www.AdaptiveProcesses.com


BABoK V3 Glossary - Success Guaranteed CBAP CCBA...

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