BAB Community Navigator Workshop - Bristol Ageing...
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Transcript of BAB Community Navigator Workshop - Bristol Ageing...
2.00 pm Welcome, purpose & introductions
2.20pm BAB & Community Navigators Adam Rees & Ruth Richardson
2.40pm Community Navigator Models – Alison Sleet
3.00pm Comfort Break
3.10pm Group Discussions
3.50pm Contract details and Next Steps
4.10pm Q&A
4.30 Close
Agenda
This workshop is for partners to explore different models of Community Navigator projects that are already running across the UK and to stimulate thinking about
the approach that might work in different areas of the City.
Welcome and Purpose
Where we are with BAB
Year 1 Total Year 2 Quarter 1 TOTAL TO DATE
New delivery partners
35 9 44
New BAB-funded projects
33 14 47
No. of new volunteers
92 84 176
No. of new 50+ volunteers
82 20 102
Total volunteer hours
4,729 1,652 6,381
BAB funds committed to date: £530,000 BAB funds committed by January 2017: £2,846,000
NEED (April 2014)
* 6,000 – 11,000 isolated older people in Bristol * No co-ordinated means of identifying & supporting older people across the City Literature Analysis
Research evidence shows that people who used
community navigator services became less lonely and social isolated following such contact.
Context for the Community Navigator Project
NEED (April 2014) Continued
BAB Conversations – March 2014
14% of older people surveyed suggested ‘more information about local activities’ as the best way of stopping older people getting lonely. ‘It is often difficult to find out what is available/going on for older people’ (quote from older person aged 50-65)
Visit to Dorset Wayfinders Project February 2014 – seventeen older people visited the Dorset Wayfinders project to learn more about their Community Navigator scheme Target Beneficiaries of BAB Project Isolated and/or lonely people aged 50+ Living in the City of Bristol local authority area
Outline
What is a ‘Community Navigator Service’
Community navigator approaches
Key considerations when designing approaches
Group discussion on approaches
What is a Community Navigator Service?
A service that helps individuals to connect
and utilise a range of services and relevant
organisations
Support for non-clinical issues/needs that
have an impact on health, wellbeing and
social isolation
Approach 1 : Wayfinders, Dorset
Approach
Delivered in 33 locations in Dorset
Information and signposting service only
Part of wider programme in Dorset
Started as self-referral
Staff
Project manager and paid navigators
55 navigators, work 9 hours per week
Navigators retired professionals
Identification and referral
Self referral that evolved into 2 way referral with
statutory services
Identified older people through local activities,
forums and organisations
Referrals from: police, OH, hospitals, social
services, elements of wider programme
Referrals to: education and exercise classes, lunch
clubs, social activities, transport support, toe nail
cutting services
Support
Information and signposting only
Navigators responsible for developing and
managing local intelligence on services and
activities
Electronic recording system for monitoring
contact
Awareness raising
Leaflets and information in places that older
people meet / go
Navigators responsible for relationship building
and promotion with statutory services
Support
Information and signposting only
Navigators responsible for developing and
managing local intelligence on services and
activities
Electronic recording system for monitoring
contact
Awareness raising
Leaflets and information in places that older
people meet / go
Navigators responsible for relationship building
and promotion with statutory services
IMPACT
Better informed and
confident 50+
community
Reduced isolation
Effective at engaging
people that were
previously labelled
hard to reach
CHALLENGES
Sustaining awareness
and information
current
Recruitment of
appropriately skilled
staff
Data management
Lead in time to
establish 2 way referral
Approach 2 : Care Network, Cambridgeshire
Approach
First established as Information, signposting
evolved into assisted signposting
Part of wider programme in Cambridgeshire
Staff
County Manager, 5 District Co-ordinators, Project
Support officer
Volunteer navigators – 346 on database
Identification and referral
Self referral and referral from professionals and
other organisations/services/relatives
Referrals via form or telephone
Project co-ordinator reviews all referrals and
allocates to navigator
Complex referrals
Referrals from: police, OH, hospitals, social
workers, fire service, GP’s
Referrals to: social activities, IAG, exercise classes,
statutory services and befriending
Support
Information, signposting and assisted
signposting
Complex clients supported by paid staff
Client call backs are undertaken 2 weeks after
signposting
All interactions are recorded
Starter packs are developed centrally
Volunteer navigators
District co-ordinators recruit and train volunteers
346 volunteers on the database
Recruited through: talks at local clubs, adverts in
local press, word of mouth
Most volunteers are over 50, predominately
female
Induction training, DBS and references are
compulsory.
New volunteers have a ‘buddy period’
IMPACT
The number of clients
has grown year on year
Evidence that
navigators are
improving quality of
life and reducing social
isolation
Evidence that
navigators prevented
clients needs escalating
CHALLENGES
Number of complex
cases being referred is
escalating
Lack of services
available locally
Tension between
information/
signposting and
delivering more direct
support is ongoing
Key considerations in relation to approaches
Lead in time to establish effective 2 way referrals
process
Volunteer recruitment and retention
Referral eligibility and process for managing
complex cases
Managing local intelligence to keep it up to date
and relevant
Ongoing profile and awareness raising in climate of
changing services and staff
Identifying and engaging socially isolated older
people
Exercise : group discussion
Discuss what would be the 2nkey things you would
need to consider if setting up and delivering a
Community Navigator approach in Bristol in
relation to:
- Staffing models
- Creating and managing referrals
- Model of support: signposting and assisted
signposting
- Awareness raising strategies to identify socially
isolated older people
There will be 3 regions: •North •South •Central East
Contract details
Each contract will have a maximum budget of £250,000 for 3 years. Contracts will commence by 1st April 2017
Successful bidders will be expected to:
• Work with our evaluation teams and to
collect the information required through our
Common Measurement Framework
• There needs to be one Project Lead who
coordinates the work from the contract start
date, reporting to BAB and collating
performance and data.
• Work will be done collaboratively with
partners with appropriate skills
Expectations
•Referrals – developing pathways,
allocating and managing referrals
•Volunteer Coordination
•Signposting function – directing
people into other services.
•Assisted Support function – support
to connect people with other services.
Functions
•How will you cover the region?
•What staff will be employed? How will
they contribute to the functions
•Will you use Volunteers and how will
you manage them?
Considerations for Bidders