Chapter 6 – Motivation BA 352 Kinicki and Kreitner And more.
Ba 352 rewards project[1]
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Transcript of Ba 352 rewards project[1]
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Dan EdwardsNic ModunKatie CallahanRichard Campo
Jeff KierseyRyan BuntingRose LachowskiAlex Jeli
Employee Rewards and Recognition Program
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Introduction• Current reward system• Areas for improvement• Our Plan of a reward system• Questions about new system
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Background• OSU Federal Credit Union: Your Community Credit
Union!• Credit unions vs. commercial banks
– Not for profit– Taxation– Ownership– Volunteer Boards– Membership
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Current Implementations
• Broad organizational goals• Individual incentives• Branch goals• Recognition
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Internal Perspectives for Rewards• Employees like the current system• The prizes are reasonable• Need more input and feedback• More structured system
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External Perspectives for Rewards• Restricted feedback
– Creates disconnect with customer service• Disconnection with employee and customers • Lower customer loyalty • Different perception of credit union
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Industry Reward Systems
• Wells Fargo
• Bank of America
• US Bank
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The Feedback Card
• location• content• Who can fill out• How it works
OSU Federal Credit Union Employee Evaluation Card
Would you allow us to use your Card to be read in a meeting and/or used for an advertisement?
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Description of Rewards System• Increased feedback from customers• Rewards for excellent service• Recognizes employees
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Benefits Of Rewards System • Increased performance• Higher productivity • Improved quality of work • Motivation • Team pride
Rewards System Benefits
Increased performance
Higher productivity
Improved work qualityMotivation
Team pride
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Theoretical Ties• Path-Goal Theory • Positive Reinforcement• Two-Factor Theory• Maslow’s Hierarchy of Needs• The Expectancy Theory
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Question and Answer• The floor is open for questions. • We will answer them as best as possible.
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Conclusion• Recap of main points
– Our opinion on the system– Why our system could help– The industry’s viewpoint
• Closing statement
Special thanks to Bill Mckinney