BA 2204 and BAS 324Human Resource Management

Training

Instructor: Çağrı Topal1

Training vs. developmentTraining• Focus on the current job• Scope as individual employees• Short-term horizon

Development• Focus on both the current job and future jobs• Scope as the entire work group or organization• Long-term horizon

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ChallengesIs training the solution?Are training goals clear and

realistic?Is training a good investment?Will training work?

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Phases: assessmentOrganizational analysisTask analysisPerson analysis

Control, cost, and clarity

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Phases: conduct-1Location•On-the-job•Off-the-job

Presentation• Slides and videotapes• Teletraining• Computer-based training (e-learning, simulations, virtual reality)• Classroom instruction and role-plays 5

Phases: conduct-2Type• Skills training• Cross-functional training• Team training• Creativity training• Literacy training• Diversity training• Crisis training• Ethics training• Customer service training

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Phases: evaluationFour-level framework• Reaction of trainees• Learning level of trainees• Behavioral change• Return on investment

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Orientation and socializationOrientation: a short-term formal

program of informing new employees about what is expected of them and smoothing the transition

Socialization: a long-term informal process that integrates employees into the organization

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