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Slide 2 B. Flaherty Slide 3 ANNOUNCEMENTS QUESTIONS/COMMENTS? INTERNET ASSIGNMENT IS DUE TODAY READING OF CHAPTERS 4-6 IS DUE NEXT WEEK (I SPOKE TO THE BOOKSTORE. Books will be in soon.) TODAYS AGENDA: -WORLDS FIRST STADIUMS -REVIEW OF CHAPTERS 1-3 -OVERVIEW OF GROUP FACILITY PROJECT -SUMMARY Slide 4 LETS BEGIN WITH A LITTLE HUMOR http://www.youtube.com/watch?v=wo1pCRsrkcw Slide 5 THE WORLDS FIRST STADIUM OLYMPIA, GREECE Slide 6 Full namePanathenaic Stadium Location PangratiPangrati, Athens, GreeceAthens Greece Built ca. 566 BC 329 BC (rebuilt in marble) marble Renovated 1869 (1870 & 1875 Olympics) 18951896 (1896 Summer Olympics & 1906 Intercalated Games) 20002004 (2004 Summer Olympics)1870 & 1875 Olympics1896 Summer Olympics 1906 Intercalated Games2004 Summer Olympics OwnerGreek state FIRST STADIUM TO BE USED IN MODERN TIMES Slide 7 Definitions Sport Facility: An enclosed facility where sports are played (G. Fried 2005). Public Assembly Facility: Include sport facilities, plus other entertainment or non- entertainment facilities where people gather (G. Fried 05). Examples are school facilities, community centers, arenas, stadiums, performing art facilities, convention centers. Management: Process of influencing people and resources to achieve pre-determined goals. Any entity responsible for operating a facility or organization, be it public or commercial, typically works under a structure comprised of: Mission Statement Goals & Objectives Organizational Chart Example We will strive to provide our patrons with a high quality fitness facility, coupled with programs, focusing on improving the health of our patrons. Update our facility with state of the art cardio machines. Evaluate our cardio equipment on an annual basis. Make upgrades as needed. Slide 8 FITNESS CENTER DIRECTOR LEAD FITNESS INSTRUCTOR FITNESS INSTRUCTORS FULL-TIME FITNESS INSTRUCTORS PART-TIME ASSISTANT DIRECTOR FRONT DESK MANAGER DESK STAFF FULL- TIME DESK STAFF PART- TIME CUSTODIAL STAFF Slide 9 Four Integral Parts of Administration: Planning: Drives an organization to success. Can be short term or long term. Critical processes are developed by planning, such as facility development, risk management, emergency operations, budgeting, purchasing, and maintenance. Organizing: Important in maximizing human and physical resources. Policies and procedures. Directing: Supervisors guiding their employees so they are successful in completing their jobs. Controlling: Methods to monitor resources. Performance standards, evaluation system, awards & recognition, grievance procedures, financial management, and inventory. Slide 10 The National Center for Spectator Sports Safety & Security (NCS4) developed a continuous improvement process for the effective security management of sport venues the Sport Event Security Aware (SESA) system. The SESA system involves 4 key processes including: 1) risk assessment, 2) training, 3) exercise, and 4) audit. https://www.ncs4.com/ Slide 11 Delivering the Goods Four functions that deliver the product to the user: Production: Programming the activity or facility with the goal of participant satisfaction. Support: What goes on behind the scenes critical. Internal: Clerical, office administration, Information technology. External: Legal, emergency medical services, consultants. Auxiliaries: In addition to the core product such as parking areas, food & beverage, welcome/gate areas. Maintenance: It is critical to keep facilities and equipment in safe and working order. Managing the Resources Employees: Most important. Involves recruiting/hiring/training. Money: Fiscal management; budget process, income/expenditure, accounting. Equipment/Facilities: Extensive element. Indoor/outdoor. Slide 12 Marketing The business of creating interest. Reach the target audience so product can be delivered. The Four Ps Product Promotion Price Place Goals Service Oriented: Predominately in the public sector supported in part by taxes. Available to all citizens based upon societal needs. Considered a public service which contributes to society. Profit Oriented: Goal is to provide product and achieve a profit. Summary of Chapter 1 Administration, delivery, managing the resources, marketing. Slide 13 CHAPTER 2 MANAGING RECREATION FACILITIES SPACE IS THE PLACE WHERE THE PRODUCT IS DELIVERED. Remember that the product can take on many forms. Service such as a fitness center membership or a yoga class. A rental facility; convention center. A sporting event. RELEVANT TRAINING + EDUCATION = FACILITY MANAGEMENT KNOWLEDGE Slide 14 Natural Environments: Outdoor areas with some adjustments. Ski resorts, lakes, rivers, trails. Man-Made Structures: Indoor, outdoor, or combination of both. Sport stadiums, fitness centers, multi-purpose fields, parks. FACILITY MANAGEMENT: Both an art and science. Involves the coordination of employees working to achieve the goals of the organization. EXTENSIVENESS: Facilities are unique in nature. They vary in what they provide to users, in size, how many people they can accommodate. The more products a facility provides will determine the complexity of the facility management required. Slide 15 COMPLEXITY OF TECHNOLOGY: The growth of technology can be viewed as a mixed blessing. Facility management becomes more complicated, but can greatly add to the efficiency of the operation. Some examples: Software has revolutionized.. How sales are conducted. How HVAC systems are run. Security systems/operations. Accounting. Facility maintenance. Marketing. RECTRAC EXERCISE http://www.vermontsystems.com/v10Scripts/vsiwebII.wsc10/products.htm RECENT CHANGES IN FACILITY MANAGEMENT: Although the private sector has strived to maximize revenue while minimizing expense, many public sector organizations are also operating in this fashion. While tax dollars are still utilized on the public side, revenues generated by user fees/rentals help offset the costs, decreasing tax liability. SUSTAINABILITY: The green movement Utilizing resources to lessen the impact on the environment. Slide 16 CODE COMPLIANCE: Federal codes help to protect the welfare of participants and employees. Some examplesAmerican With Disabilities Act, Equal Opportunity Act. The Federal laws prohibiting job discrimination are: Title VII of the Civil Rights Act of 1964Title VII of the Civil Rights Act of 1964 (Title VII), which prohibits employment discrimination based on race, color, religion, sex, or national origin; Equal Pay Act of 1963Equal Pay Act of 1963 (EPA), which protects men and women who perform substantially equal work in the same establishment from sex-based wage discrimination; Age Discrimination in Employment Act of 1967Age Discrimination in Employment Act of 1967 (ADEA), which protects individuals who are 40 years of age or older; Title I and Title V of the Americans with Disabilities Act of 1990Title I and Title V of the Americans with Disabilities Act of 1990 (ADA), which prohibit employment discrimination against qualified individuals with disabilities in the private sector, and in state and local governments; Sections 501 and 505 of the Rehabilitation Act of 1973Sections 501 and 505 of the Rehabilitation Act of 1973, which prohibit discrimination against qualified individuals with disabilities who work in the federal government; and Civil Rights Act of 1991, which, among other things, providesCivil Rights Act of 1991 monetary damages in cases of intentional employment discrimination. Slide 17 The U.S. Equal Employment Opportunity Commission (EEOC) enforces all of these laws. EEOC also provides oversight and coordination of all federal equal employment opportunity regulations, practices, and policies.oversight and coordination American w/Disabilities Act of 1990/Recreation facilities: SUMMARY: The Architectural and Transportation Barriers Compliance Board (Access Board) is issuing final accessibility guidelines to serve as the basis for standards to be adopted by the Department of Justice for new construction and alterations of recreation facilities covered by the Americans with Disabilities Act (ADA). The guidelines include scoping and technical provisions for amusement rides, boating facilities, fishing piers and platforms, golf courses, miniature golf, sports facilities, and swimming pools and spas. The guidelines will ensure that newly constructed and altered recreation facilities meet the requirements of the ADA and are readily accessible to and usable by individuals with disabilities. NOTE: Most organizations consider it to be a best management practice to conform to the ADA. Slide 18 KEY RESPONSIBILITIES OF FACILITY MANAGEMENT: Deliver the product. Coordination of facility areas & space critical. Operate in an efficient manner; ensure facilities, equipment, HVAC is operating in good order. Facilities need to be clean and attractive. FLEXIBILITY IMPORTANT: Smooth sailing will not always be the case. Prepare for the storm. Mistakes happen, personalities, administration mandates can be hard to achieve. COST CONTAINMENT: Properly account for spending. Monitor labor/supply/ equipment. EMPLOYEE RELATIONS: Managing your staff with care. Communicate clearly, motivate, educate, and discipline when needed. Examples: Staff meetings, recognition. CUSTOMER RELATIONS: Respond to the user as best you can with what you have. Customer service is paramount to success. EMPLOYMENT PICTURE: 4,000 RECREATION ORGANIZATIONS AND COUNTING. This does not include colleges/stadiums/arenas and other opportunities. Summary of Chapter 2: Facilities provide the place where products are delivered to users. Slide 19 ASSESSMENT PLANNING DESIGN CONSTRUCTION MANAGEMENT CHAPTER 3 LEARNING THE BASICS OF RECREATION FACILITIES MANAGEMENT PRACTICES IN ALL THEIR DIFFERENT FORMS ARE COMPRISED OF A FOUNDATION OF COMMON SENSE. DEVELOPING A RECREATION FACILITY: