AZ Trainer Profile - Rumpa Das

8/16/2019 AZ Trainer Profile - Rumpa Das

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Profile Synopsis

Rumpa Das

Rumpa Das has an overall Training experience of 14 years across domains like

Communication Skills, Proper Grooming & Culture Sensitization and Soft Skills,Leadership Development, Organizational Development, Content Development, Team

Bonding, Team Management & Development, Competency Development, NeuroLinguistic Programming (Coaching and Counseling).

Some of the companies and Institutions I have been associated with over the years are IBM

Daksh, JPMorgan Chase, JPMC – Asset Management, JPMC- CIB, Cap One, American

Express, GE, Zenta (Accenture), Serco (Intelenet), EXL Services, CIPLA, Tata

Communication Limited, Mahindra and Mahindra, Larsen & Toubro (Hydro-Carbon),

Capgemini, Insperia Solutions, Red Dot Training, Exult Solutions, London Institute,

Kaleidoscope Consulting, S.P. Jain Institute of Management, Knolskape, Cognizant, IOTInfrastructure & Energy Services Limited (IOT – Indian Oil Corporation) VDF and RJIT.

Rumpa also has experience in creative writing and takes up writing assignments(Newsletters, Blog Entry, Article writing etc).

She is a certified Master Practitioner for NLP and conducts one-on-one counseling andcoaching sessions.

Profile and Skill Set

Expertise in Training & Development: - Excellent Presentation Skills, Interpersonal & Influencing skills. As a Master NLP Practitioner, she uses the NLP tools and counseling

methodologies to create a better learning impact. She has had the exposure to being both a

high level strategist and a ground level implementer.

Diverse exposure to business: Exposure to global practices in leading blue-chip companies across sectors ranging from Education, IT, Pharma, Telemarketing, Telecom, Credit cards,Customer Service and Recoveries.


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Good Operational Understanding: A Creative Change Agent who works with an entrepreneurial approach. She believes in being result-oriented with a strong emphasis onintegrity and relationships.

Exposure to associate and work with Senior Executives: Exposure to the Executive Search world has enhanced Rumpa’s skill for relationship management with Senior Level

professionals, it has sharpened her selling skills by creating need for job changes at seniorlevels, to understand their thought processes and diverse working styles and accordinglydesign the pitch and intervention. She is skilled at research and development and uses this skillto add value to all projects and interventions she takes up.

Domain Expertise:

Campus to Corporate Programs

Building Language, Soft Skills and Culture capabilities as per Client requirements

Building Leadership Capabilities within the Organization across levels (TeamLeader and above)

Creating Competency Maps for multiple levels and requirements in an organization

Designing Assessment Centers and Development Centers

Designing Content for Leader ship and Management Development Programs

Training Need Identification and Analysis to build Training Curriculum tosupport business and increase revenue

Create and Deliver programs for Campus Faculty

Developing Content as per the TNI findings

Designing Training support for various Organizational Developmental programs

Training Programs for Communication Skills across levels; Soft Skills, Selling Skills,Negotiation, Rapport Building, Cross Selling Skills and Cultural Sensitization tomanage Client relationships better.

Brief on some of the Workshops Designed and Conducted:

Transactional Analysis, Effective Coaching and Feedback Skills, Change Management,

Adult Learning Techniques, Effective Client Relationship Management, Emotional

Intelligence, Customer Service – The Collaborative Way, Effective Communication and

Presentation Skills, Servant Leadership, Effective Time Management, Competency Based

Training and Recruitment, Interview Skills, Situational Leadership, The 7 Habits of

effectiveness, Servant Leadership, Effective Coaching Skills for Managers and Leaders.


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This is a brief synopsis of some of the programs created and/or delivered:

Leadership Programs (Situational Leadership, Servant Leadership, OneMinute Manager etc): To build and enhance Leadership capabilities

Coaching for Trainers, Project Managers, Team Managers: Part of theSuccession Planning project. Coaching for People Management, PerceptionManagement, Communicating with Impact and Team Management

Emotional Intelligence: Retention, Performance Improvement, Team Managementand enhanced Leadership abilities Transactional Analysis – Ego States and Strokes:Understanding of Self as a Manager / Leader and understanding the various peoplestyles and which style to adopt when dealing with people

Communication and Presentation Skills / Soft Skills / Cultural Sensitization /

Collaborative Customer Service: To improve communication with Clients and within

Teams and become more effective presenters. Improve understanding of the Clients hence

providing enhanced Customer Service. Cultural Sensitization plays a key role when

dealing with Foreign Clients, Process Transition and Negotiating Business Deals. Coaching and Feedback Skills for Managers: An essential methodology used to

ensure higher effectiveness and efficiency for Managers and Leaders

Time Management: A critical tool to maximize efforts and improve efficiency


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Some of the OD interventions:

MDP for Team Leaders and Project Leaders , Managers (end to end intervention, design,delivery and assessment)

Creating, delivering and assessing a Mater Trainer Program for the Training team of65 people

Designing and delivering a Coaching and Feedback intervention to streamline Feedbackand Coaching mechanism between Operations, Training, & Quality

Competency Based Hiring framework designed for frontline hiring; Recruitmentand Training Team calibrated on that framework

Competency Mapping for Performance Management

Designing Competency Frameworks for departments to bring more clarity to the Job Roles and aid in succession planning

Creating Post Training Evaluation mechanisms / grids and conducting the same

Having worked very closely with various Operation and HR Leaders and functions across, shehas an innate understanding of people, performance and continuous improvement in businessenvironments.

Certifications:

Certified Practitioner NLP

Certified Master Practitioner NLP

Certified in Transactional Analysis – Foundation Course

AZ Trainer Profile - Rumpa Das

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