AWS re:Invent 2016: Building the Future of DevOps with Amazon Web Services (DEV304)
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Transcript of AWS re:Invent 2016: Building the Future of DevOps with Amazon Web Services (DEV304)
© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Alois Reitbauer, David Kennedy
Dynatrace
November 30, 2016
Building the Future of DevOps
with Amazon Web Services
DEV304
Understand how DevOps moves to VoiceOps
How to quickly prototype voice-driven applications
How Alexa Voice Services enable new interaction models
…While you are still trying to
understand and implement
ChatOps, don’t forget that
something even newer called
VoiceOps (powered by Alexa) is
already on the horizon...
Jeff Barr, AWS Blog
Customer Service2% Merchandising
3%
Operations4%
Project management
4%
Product management
12%
Usability12%
Marketing12%
Business Analysis20%
IT/development/infrastructure24%
Other7%
IN WHAT FUNCTIONAL AREA DO YOU FEEL YOU ARE UNDERSTAFFED THE MOST?
Base: 64 eBusiness and
channel strategy professionals
(percentages do not total 100
because of rounding)
Source: Forrester’s Q4 2015
Global eBusiness And
Channel Strategy Professional
Online Survey
VoiceOps and ChatOps – Why it makes sense
Integrate into “natural” environment
Avoid media breaks for interactions
Consolidated source of information
Tools of Trade – Slack, HipChat, Amazon Echo
Commands vs. Real Conversations
Proactive interactions – Actively drive a conversation
Knowledge-based conversations – Enable eye-level
interactions with the users
Guided problem solving – Provide value in a
conversation
Simple questions are complicated to answer
•Which data sources do I need?
•How can I access this data?
•How to write a proper query?
•Which assumptions do I want to test?
•What are actionable insights?
How is my
business doing?
Optimize Customer Experience
Modernize Operations
Accelerate Innovation
ChatOps
VoiceOps
D.A.V.I.S
Big Data & Analytics
Powered by AI
Full Stack
All-in-one platform
Platform for natural language-based DevOps
The standupHow are we
doing from an
operational
perspective?
Do I need to adjust
the priorities of the
team?
Anything
important for my
team?
The digital product meeting
CPO UXArchitectTeam
Lead
What should I
prioritize on the
roadmap?Do the new
workflows improve
user behavior?
How should I
prioritize all the
open issues given
limited resources?
Will our
architecture
scale to user
demand?
The boardroom
Is our digital business
growing?
Are our digital
processes working
well for customers ?
Are we meeting
availability, technical
requirements, and
budget?
Are customers
adopting new
functionalities
as expected?
Get started today
Go to: www.dynatrace.com/meet-davis
Download D.A.V.I.S
Get free access to the Dynatrace AI
platform
Start using D.A.V.I.S
Extend with your own conversations