Avis Budget Group - Effective Strategies for Replicating Projects Globally

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Effective Strategies for Replicating Projects Globally

Performance Excellence

Joe Hulseman

Avis Budget Group

[email protected]


TopicsQuick Overview of our deployment

Going from Original project to replication

Measuring Project implementation & success

Managing Project Pipeline


Our Brands


Why “Lean / Six Sigma”?

Challenging Operating Environment due to:Vehicle costs dramatically increased in 2 year time period

Difficulty in recapturing increasing expenses through pricing

Cost cutting measures only took us so far.



New way to evaluate & improve processes, removing waste and defects

Ability to take new “methods” and implement throughout company


Deployment StatusStarted in May 2007

Currently have 90 PEx Leaders worldwide

3 Master Black Belts9 Black Belts15 Green Belts14 Green Belts in training

PEx commitment of 2 – 3 years

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Project Growth Since Inception


ProjectsRunning a project in one location is good

Replicating those benefits elsewhere is GREAT!!! Standardized process steps Faster project execution time Addresses unique issues at each location

Formal method and tools to replication world-wide


Why the path of Replication?

Shorter cycle time to complete the project

Our airport locations should have SOPs

Almost 2,500 local market stores

Majority of savings is from replications


Chosen for Replication

Obvious replication candidate

Discussed the opportunity with management at several other locations

Final review – Senior Leadership Approval

Next step – Replication Package

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Replication Package

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Replication Package

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What’s included in the Replication package?

Project Background

Areas impacted by project

Objective

Financial Metrics

Original Team Members

Data

Key Measurements

New Process Steps

Instructions to implement

Helpful hints

Lessons Learned

Management tools

Reporting Mechanisms

List of who is necessary to be on the project team

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Testing the Package

Test package in at least two locations- First location with original team- Second location with different team

If successful, move into Replication status

Hold replication call

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Who Replicates?

PEx Replication Leaders

JDI – Location Management

Specialists

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Replication “SCORE” checklist

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Replication “SCORE” checklist

Pre-S

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Sustainability

Weekly calls helps to identify problems & “Golden Nuggets”

One page monthly report review

Monthly Area by Area Scorecard review

Finance updates Actual results monthlyMonthly Business Metrics Review

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How do we track & measure?Power Projects

“One Pagers”

Score Card

Minitab Statistical Testing20


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Performance ExcellenceNovember 1st, 2007July 2008

PEx Leader Rick Thiele

ORD AvisCheck-In Standardization

Robert Jarrett

Juanita Chaidez

Champion

Process Owner

Run Date

CSR Behavior Observations

50

150

250

350

450

550

650

750

50%55%60%65%70%75%80%85%90%95%100%

Total Observations 565 349 395 694 267 287 295

% Correct 94% 95% 98% 93% 93% 93% 97%

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

% Check Ins Charged Fuel

20%

25%

30%

35%

40%

45%

50%

55%

Check Ins Charged Fuel 49% 50% 45% 49% 45% 42% 44%


# of Damage Vehicles w/o Reports

0

10

20

30

40

50

60

# of Damage Vehicles w/o Reports 57 60 65 30 15 9 10


Keys Replaced / Lost & Found Items

0

5

10

15

10

30

50

70

90

110

130

150

Keys Replaced 8 6 3 4 4 4 3

Lost & Found Items 148 135 125 134 103 99 82


Goal:Over 40%

Goal:Less than 10

L&F Goal:Less than 120

Keys Goal:Less than 5

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Score CardOne Place to view results

Tracking all current projects

Tracks Performance metrics separate from financial metrics

Easy to read “Red”, “Yellow” or “Green” status for projects.

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Example “ScoreCard”


Business MetricsStatistical Review using Minitab

Comparing:Run v Non Run LocationsPre Run v Post Run

Ensures project success and sustainability beyond financials

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Business Metrics – Run v nonRun

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0.40.30.20.1

Non Rev % Ru

Non Rev % no

mean of Non Rev % no (p < 0.05).The mean of Non Rev % Ru is significantly less than the

> 0.50.10.050

NoYes

P = 0.000

0.00-0.04-0.08-0.12-0.16

results of the test.samples. Look for unusual data before interpreting the-- Distribution of Data: Compare the location and means ofthat the true difference is between -0.15072 and -0.070280.the difference from sample data. You can be 90% confident-- CI: Quantifies the uncertainty associated with estimatingis less than Non Rev % no at the 0.05 level of significance.-- Test: You can conclude that the mean of Non Rev % Ru

Sample size 14 14Mean 0.20571 0.31621 90% CI (0.1683, 0.2432) (0.29968, 0.33275)Standard deviation 0.079137 0.034940

Statistics Non Rev % Ru Non Rev % no

-0.1105(-0.15072, -0.070280)

Difference between means* 90% CI

* The difference is defined as Non Rev % Ru - Non Rev % no.

Optimize Flow - nonRev's as % of TotalRun v nonRun

Distribution of DataCompare the data and means of the samples.

Mean TestIs Non Rev % Ru less than Non Rev % no?

90% CI for the DifferenceDoes the interval include zero?

Comments


Business Metrics – PreRun v Post Run

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5.75.65.55.45.3

Car Rec Ru_1

Car Rec Ru_2

mean of Car Rec Ru_2 (p < 0.05).The mean of Car Rec Ru_1 is significantly greater than the

> 0.50.10.050

NoYes

P = 0.011

0.120.090.060.030.00

results of the test.samples. Look for unusual data before interpreting the-- Distribution of Data: Compare the location and means ofthat the true difference is between 0.021149 and 0.12150.the difference from sample data. You can be 90% confident-- CI: Quantifies the uncertainty associated with estimatinggreater than Car Rec Ru_2 at the 0.05 level of significance.-- Test: You can conclude that the mean of Car Rec Ru_1 is

Sample size 16 16Mean 5.5411 5.4698 90% CI (5.514, 5.569) (5.4263, 5.5134)Standard deviation 0.062739 0.099340

Statistics Car Rec Ru_1 Car Rec Ru_2

0.071323(0.021149, 0.12150)

Difference between means* 90% CI

* The difference is defined as Car Rec Ru_1 - Car Rec Ru_2.

Select & Go VOTC 'Rental Car Received'Current Period v Prior Period

Distribution of DataCompare the data and means of the samples.

Mean TestIs Car Rec Ru_1 greater than Car Rec Ru_2?

90% CI for the DifferenceDoes the interval include zero?

Comments


The Path to Replication

Managing the Pipeline of Projects


Manage the replication schedule


Manage the New Project Pipeline


IdeaAssignment of “Original Project”Shepherd towards replicationTest in other locationsDevelop Info Map PackageReplication Instruction callBegin Replicating

Recapping the path to replication


Key Components

CommunicationAccountabilityTracking SystemMeasurementReportingFinancialManage Project Pipeline

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Perfo

rman

ce Excellen

ce

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Thank YouJoe Hulseman

Avis Budget Group

[email protected]

PDU Credits

This webcast session entitles you to obtain 1 PDU towards your PMP as per the PMI Organization.

This session appears on www.pmi.org web site page. Continuing Certification Requirements System: https://ccrs.pmi.org/search

Course information:• Rep #: 2750 • Provider Name: Upland Software • Course ID: 11132013• Program Name: Effective Strategies for Replicating Projects Globally

Avis Budget Group - Effective Strategies for Replicating Projects Globally

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