An initiative by

New spaces | New program | New interactions | New identity

13th and 14th May 2009 Verona, ITALYThe pit-stop in Verona.For the automotive industry.To keep on running.

Automotive Interactions

7th YEAROF INFORMATION AND NETWORKING

Automotive Dealer Day is the #1 framework for information, strategies and tools for dealers/distributors, authorized and independent repairers, managers of car companies, suppliers of products and services for dealers and repairers and other interested players of automotive distribution. Meetings, updates and development of new relationships to reorganize the business, reduce costs and create more value.

MOMENTS 2008

AUTOMOTIVE DEALER DAY is the key event for the automotive distribution and after-sales business in Europe.

30 Workshop7,000 sqmof Business

Opportunities+

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Automotive Dealer Dayis the key event for automotive distribution and after-sales services in Europe. It is a two-day convention with meetings and networking aimed at dealers/distributors, authorized and independent repairers, managers of car companies, suppliers of products and services for dealers and repairers and other interested parties who can touch base with the new trends and the new tools, the best partners and the most significant success cases in Italy and abroad.

The event features a business floor with over 7,000 sqm of space with the best companies supplying products and services useful for the automotive sales and servicing business. The space also features many rooms dedicated to workshops held by Italian and foreign speakers dealing with a wide range of topics, with a practical look at the business that is undergoing a profound reorganization in Italy and abroad.

dealer, distributors, authorized repaires,

indipendent repaires,

manager of car

companies, suppliers of

products and service for dealers, other

players of automotive

distribution

Made to

More then 2,000 people×

13TH / 14TH MAY 2009 - VERONA, ITALY

Do not miss this opportunity, mark 13th and 14th May 2009 in your diary!

The workshops involve experts with a deep knowledge and experience in the industry, along with participation of industry players who are working in dealerships, automakers and other companies in the supply chain to bring forward the most significant aspects.

The simultaneous translation in Italian-English of many sessions makes Automotive Dealer Day an opportunity also for international players.

Automotive Dealer Day is based upon managerial directions and stimuli to contribute to the strategic evolution of the automotive distribution industry, feeding a stable network of relationships well beyond the two days of the event.

The program coordinator of Automotive Dealer Day is Leonardo Buzzavo (teaching Business Strategy at the Ca’ Foscari University of Venice) with the participation of Giuseppe Volpato (teaching Industrial Economics and Organization, and long-time expert of the automotive industry) and Luca Montagner (Associate Director of ICDP – International Car Distribution Programme). Enrico Gallorini, Project Manager of Automotive Dealer Day, is Managing Director of Quintegia.

Leonardo Buzzavo, Ca’ Foscari University

Giuseppe Volpato,Ca’ Foscari University

Luca Montagner,ICDP - Quintegia

Enrico Gallorini,Quintegia

7th YEAROF INFORMATION AND NETWORKING

Mauro Tedeschini,Quattroruote

Giuseppe Piano Mortari,Assofin

Luca Ciferri,Automotive News Europe

Gian Primo Quagliano,Centro Studi Promotor

Marco Grilli,Studio Legale Tributario Grilli

Giuseppe Volpato,Ca’ Foscari University of Venice

SCENARIOS AND MARKETSTRACK 1:

2010: a turning point for automotive distribution

legislation?

The dynamics of the business market

Financial services and leasing: the risks for dealers

The automotive market and consumers at the X-rays

Transformations in the after-sales businessand much more: visit www.dealerday.it for more information

Giacomo Jannotta,Studio Jannotta

Luca Montagner,ICDP - Quintegia

Giorgio Cavalieri,Fiat Group Automobiles

Francisco Trivellato, Trivellato Informaçoes e Estrategias

Adriano Gios, Studio di Consulenza Aziendale

COST SAVINGSTRACK 2:

Reducing financial costs in dealerships

Improving the management of salesperson compensation

and incentives

Turning more contacts into customers

Strategies and tools for efficiency in dealerships

Efficiency in vehicle servicing

Experiences of performance improvements in networksand much more: visit www.dealerday.it for more information

Plinio Vanini,Concessionaria Autotorino

Cesare Soresina,PR3 Consulting & Partnership

Claudio Monte,MC Network

Margherita Da Cortà Fumei,Ca’ Foscari Formazione e Ricerca

COMPETENCE ENHANCEMENTTRACK 3:

Leveraging on human resources in automotive after-

sales

Business management and profitability ingredients

Tools for dealer analysis and forecasts

Inter-personal relationships and emotional intelligence in

the businessand much more: visit www.dealerday.it for more information

Gianluca Lombardi StocchettiBocconi University

SPECIAL WORKSHOP

TOYOTAMost wanted franchise 2008

Markus Schrick CEO, Toyota Motor Italia

Presentation of DealerSTAT 2009 results

The survey on Dealer Satisfaction in Italy

FORDNo. 1 in Dealer Satisfaction

Gaetano Thorel President, Ford Italia

PORSCHENo. 1 in Dealer Loyalty to the Brand 2008

Diego Lovisetto Sales Director, Porsche Italia

SPECIAL WORKSHOP

Management Innovation Award

Alberto Di Tanno, Gruppo Intergea, winner in 2008 with the project “Identico al nuovo” (Identical as new).

PIERLUIGI COLLINA

and LEONARDO BUZZAVO

Crisis and change between rules of the game and new

schemes

Master in Dealer Management - Diploma Awards of IV Edition

AUDEA – Automotive Dealer Academy

AUTOMOTIVE DEALER DAY FOCUS

sales, after-sales,

used vehicles, financial services, fleet and

rental, truck, light commercial vehicles,

human resources, profitability

Areas of interest for:

BUSINESS AREA

Given the reorganization in place, all firms in the automotive industry are currently facing new needs in terms of products, services and support for their business.

The new competitive environment requires more organization and managerial skills in marketing, business management and in all functions and departments, with evolved financial services, adequate information systems and a high degree of specialization and inter-organizational coordination.

In the business area of Automotive Dealer Day players will can find a wide range of the main companies offering products and services that are key for the business of automotive distribution and servicing.

Automotive Dealer Day is the framework for information, strategies and tools for players in automotive distribution and servicing.

These two days are an investment in terms of update and relationships with tangible returns on all areas of the automotive industry.

May 2008: the Presidents of dealer associations of Russia, USA and Brazil with Leonardo Buzzavo in Verona

Networking in the business area of Automotive Dealer Day

TOP NETWORKING

Every year, many of the owners and managers of the largest Italian and foreign dealerships join the event.

Many international players and foreign delegates join Automotive Dealer Day favouring new contacts and exchange of experiences.

FREQUENTLY ASKED QUESTIONS

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Veronaisaworldwideknowncityforits“Arena”,“RomeoandJuliet”,wine,theGardalake,“Gardaland”andmanyotheraOrac5ons.Verona istheperfectcitywheretospenda weekendaPertwoworkingdays.

Ihaveli&le1me.HowlongshouldIspendatDealerDay?Ideallyasmuch5measpossible!Onecanfine‐tunehisdiaryaccordingtotheprogram.Pastpar5cipantsconfirmitisaninvestmenttogainmorevalueforthebusiness.

Iamadealer…shouldIbringsomeofmystafftoDealerDay?Theeventisorganizedinordertoprovidevaluetothewholestaff.Beingdenseofcontents(workshop,

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Automotive Dealer Day is an initiative by:

Quintegia srlViale Luzzatti, 88 - 31100 Treviso (Italy)E-mail: info@dealerday.itInternet: www.dealerday.itTel.: + 39 0422 262997Fax: + 39 0422 029903

How to participate:

Early bird registration (deadline 13/4/2009) € 180,00 + 20% VATStandard registration (after 13/4/2009) € 225,00 + 20% VATAdditional participants from same company € 120,00 + 20% VAT

For information about hotels and transportation you may contact:Iantra Viaggi Travel AgencyPiazza Donatori di Sangue, 5 - 37124 Veronawww.iantra.it – info@iantra.it - Tel. +39 045 8303306

Automotive Dealer Day takes place in Verona (Italy)Address: VeronaFiere Congress Center

Viale del Lavoro, 8 – 37135 Verona (VR) Italy

For information or to register, visit: www.dealerday.it

Registrations open starting March 13, 2009

www.dealerday.it

Check out on www.dealerday.it the updates on the program and meeting opportunities. The website also features an archive with data, information and other relevant contents for industry players.