Autocab’s dispatch systems (of which Ghost is the latest) have always boasted a host of features created from the experience of setting up over 1,000 companies over two decades. It is this wealth of features that has made it a market leader but has also placed it out of the reach of ‘new start’ or smaller companies who often feel that they would be buying benefits they don’t need at the moment.

Start-up booking & dispatch for fleets of less

than 30 cars

Because we value all customers, big or small, we have produced a new product especially for companies with less than 30 drivers to give you your ‘start-up’ office at an affordable price.

That product is ‘Autocab Lite’ and it’s available today

Based on a two-user Ghost model, there is no compromise in the speed, efficiency and robustness of the system – look at the features:

• Same software engine that powers the full version of Ghost• Low monthly payment terms• Includes Ring Back, Text Back • Includes Call Statistics• Includes Voice Recording (Yes! It really does)• Fast and simple install• Easy to use• SIMS available for mobiles at our ‘Lite’ price• Discounted upgrade to full Ghost system • Discounted upgrade to advanced data terminals

Autocab Lite is fast, efficient & reliable software at an affordable price

This is not a ‘cheap’ dispatch system but it is affordable because you aren’t paying for features you don’t need at the moment. You will still benefit from the key features that have always been our hallmark; Speed, Efficiency & Reliability.

Affordable upgrade path when you expand

If you grow and need those extra features, we have also made the upgrade path simple and affordable.

If you stay the same then you won’t be paying for features that you don’t need.

Whichever way – you can’t lose.

autocab express

au

toc

ab

.co

m

Co

nta

ct

Road Runners Mini Cabs Croydon increase by 24%

Tel: +44 (0) 161 491 77 77 Fax: +44 (0) 161 491 77 11 Email: info@autocab.com Web: autocab.comTel: +44 (0) 161 491 77 77 Fax: +44 (0) 161 491 77 11 Email: info@autocab.com Web: autocab.com

autocabInternational

Ghost dispatch is much faster than the old system

Road Runners Mini Cabs, a family business run by Jamie, Ben & Stuart Wilkinson for twenty years, made the intelligent choice when they switched to the Autocab Ghost System.

Whilst some benefits became apparent immediately (faster dispatch speed for instance) the longer-term benefits only emerged when they realised that the business had improved dramatically in several areas. It was also a ‘wake up’ call as to just how much they had been struggling with their previous system which couldn’t handle more than 150 jobs per hour and also just how much the previous system had been holding them back.

They had tolerated a system that couldn’t do the job leaving them frustrated at having to manually dispatch jobs that had been building up. Complaints from drivers regarding disputes over unfair job allocation were commonplace and customers would be left waiting. But all that is now a thing of the past.

Increase bookings by 25% with Ghost

Since making the switch to Autocab, Road Runners Mini Cabs have seen many improvements to their business, the most notable being a drastic improvement in dispatch speed and job-handling capacity. At peak times, the new Ghost system dispatches in excess of 300 jobs per hour with ease.

With this improvement came an increase in bookings of approximately 25% per week, much to the delight of Jamie and the team. If that wasn’t enough,

Our customers and drivers are delighted

they have seen a 24% increase in rent-paying drivers! Jamie, from Road Runners, cited Ghost booking and dispatch software as the catalyst for this success. They are also getting positive feedback from drivers and customers. The drivers are happy with higher earnings whilst customers are getting an excellent and reliable service with the use of Text Back, similar to Ring Back, being very popular amongst them. Jamie believes that the increase in bookings is

largely due to word spreading about the high level of service they deliver. He claims that the system promotes itself as customers are so pleased with the service they recommend them or repeat their bookings. Jaime told us...

“…We are over the moon with Autocab. We are using Ghost and Minos to great effect to move forward in business. We are most impressed with the speed of dispatch which is most evident during peak times when jobs are literally flying out. The most important thing is that we deliver a high standard of service and we are able to do that with Autocab. We know we are in safe hands with Autocab. When updates are being installed we are confident that they will be better for the business...”

Gh

ost

Dis

pa

tch Introducing Autocab Lite.

Affordable booking & dispatch software for the compact fleet

atu

otc

ab

lite

GPC Computer Software, Cheadle Royal Business Park, Oakfield Road, Cheadle, SK8 3GX+44 (0) 161 491 7777 info@autocab.com autocab.com

au

toc

ab

.co

m

Oc

tob

er

20

12

Oc

tob

er

20

12

autocabInternationalwelcome to autocab world

Another good example of long-standing customer relations with Autocab is Olympic Cars in Manchester who installed our system back in the nineties. At that time they had just twenty cars and a voice only system. Throughout their time with us Olympic have consistently upgraded to keep up to date with the latest technology which has been of paramount importance in their development and expansion. Operating a mixed fleet of standard saloons, minibuses and executive cars they provide a fast and reliable service to Manchester. Their recent merger with Oxford cars expands the fleet to over 250 vehicles and their coverage to include all areas within the M60.

The team at Olympic have worked very closely with us over the years and have always been one of the first companies to install our latest software. By doing this and maintaining a high level of service the company has not only improved in efficiency and productivity but has expanded significantly in the process. This is, of course, music to the ears of the owners and directors of Olympics who are quick to point out that this success is not just down to all the hard work they have put in but primarily due to the Autocab system.

Increase bookings with Ghost

The Ghost booking and dispatch system was installed at their base just over a year ago and along with it came an increase in bookings and an improvement in dispatch handling that signalled the start of a new era culminating in the

recent merger with Oxford Cars. This came much to the delight of owner, Raffi Mohammeda, who was only too happy to invite us down to his premises for coffee and to share with us the secret of his success. He told us…

“…Ghost booking and dispatch software from Autocab is the ideal tool to handle large volumes of bookings with speed and efficiency. Jobs literally take a few seconds from taking the call to being in the vehicle. When you take in excess of 25,000 bookings per week you need a powerful system to handle it. Ghost is that system…

Olympic gain 200 cars with Autocab

…Autocab has been instrumental in the development of this company. We have gained over 200 cars with Autocab. We have always tried to lead the way when it comes to technology and Autocab has always been at the leading edge. We installed Ghost for faster dispatch and for the management and accounts package. Which allows us to process our accounts and invoicing more efficiently…

Ghost has a back-up server & will never crash

…The Ghost system has a dual server which acts as a back-up so we are safe in the knowledge that our system will never crash. Peace of mind is paramount when you consider the volume of work we take…”

Appetite for success

Raffi, Icky and his team were kind enough to visit us at our HQ recently and catered a curry lunch for the whole company (much to the delight of the staff that were in the office that day). We enjoyed a hearty meal and were regaled with tales of times gone by!

au

toc

ab

.co

m

au

toc

ab

.co

m

Phantom is the most profitable phone system

on the market

Imagine a system that not only improves profits but reduces overheads at the same time. It sounds like a dream system, doesn’t it? Not anymore, because Phantom telephone system does exactly that. It is quite simply the most advanced and profitable system on the market. It comprises of fully integrated IVR (Interactive Voice Response), call recording and a dual-server which provides an auto back-up facility so the system will not go down.

Phantom has been taking the taxi industry by storm. Although it has only just been released this month there are a number of firms who have been trialling the system with great effect. One firm in particular who has experienced exceptional success with it is none other than Mainline PH from Salford in Greater Manchester. Phantom has had almost an immediate impact on their business bringing a range of improvements that have not only increased profits but reduced overheads at the same time. The most notable being an increase in

Mainline PH increase bookings by 7000 per

week with Phantom

IVR users which now stands at 36.2%. This has had the welcome knock-on effect of increasing bookings by around 25% (which now average at 35,000 per week) a massive increase of an around 7,000 bookings per week.

This increase is largely due to IVR freeing up the phone lines so more callers can get through - especially useful during peak periods. By catching calls that would normally be missed they are taking more bookings. Not only that but, as customers receive such a good service from the advanced IVR, repeat bookings have also increased.

36.2% of bookings on self populating IVR

The intelligent IVR system is self-populating, automatically adding users to the system by offering them their top three most regular jobs which the caller can select by simply pressing 1, 2, or 3. Should the user start using another job

more regularly then Phantom intelligently moves this up their list and will offer it in the top three list. If that wasn’t enough, the customer can also get an update on the status of their taxi without speaking to the operator (of course they always have the option to speak to the operator at any time). Never before have customers received this level of service from an IVR system.... Welcome to the future!

Auto back-up facility

As with Ghost (booking and dispatch software) Phantom has a high resiliency (back-up) in the form of a dual server which will take over automatically in the event of any failure to the main server, however unlikely that may be. This ensures that the phone system will never go down and provides peace of mind for operators and managers alike, in particular Anthony, Mainline PH Salford, who couldn’t hide his delight at the spectacular impact Phantom has had on the business; more than a little keen to offer his positive feedback, he told us…

Phantom pays for itself

“…Phantom is a revolution for the taxi industry. It is a system that pays for itself. Since going live with Phantom we have experienced a higher volume of calls, increased bookings and reduced overheads. Even the drivers are happier because they are getting more work than ever before and the work-load on operators is reduced. We are able to catch all those missed calls during the busy periods, for example on a Friday and Saturday night. Also as the IVR service is so good we are getting a lot of repeat bookings…

…with the amount of work the drivers are getting we can increase our fleet whilst reducing the need for additional operators. All in all, Phantom is a very profitable system. I would recommend it to any taxi firm with ambition…

Mainline PH Salford improve profits and reduce overhaeds

with Phantom

Gh

ost

Dis

pa

tch

Oly

mp

ic P

H

Olympic Cars Manchester merge with Oxford Cars & expand to 250

cars with Autocab

Oly

mp

ic P

H

Ph

an

tom