Auto Attendant training for XMU+ family of products.
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Transcript of Auto Attendant training for XMU+ family of products.
Auto Attendant training Auto Attendant training for XMU+ family of for XMU+ family of productsproducts
Included with the system is a client based softwareXMUCOM+Modem connectionEthernet connection
Network card on PCPC & XMU+ on the same LAN
Static IP address on the XMU+/SBX
Direct Ethernet connectionCrossover cable
Default IP address on the XMU+/SBX is 192.168.100.2
Connecting to Connecting to XMU+/SBX XMU+/SBX for administration for administration purposespurposes
Allows control of the XMU+/SBX from a remote location using DTMF (touch tone) telephone to create and modify XMU+/SBX messages
Record and play a message Replace or delete a message Turn messages on or off Enable override
Newton’s Telecom Dictionary states:Auto Attendant is short for automatic attendant, a device which answers callers with a digital recording, and allows callers to route themselves to an extension through touch tone input. It may also allow you to punch in digits to hear information like company office hours, address of local branches, etc. Typically connected to a PBX or a Centrex service
The system gathers DTMF digits from the caller and use the digits to make selections from a menu or transfer to an extension
The system requires an interactive, hybrid or T1 line card
XMUCOM+ has a DTMF node
DTMF 1
DTMF 2
SubmenuMessage
MSG 22
Assigning messages to a node
Assigning ports to this application
DTMF 1
DTMF 2
All options are Submenus
DTMF 3
DTMF 4
Time or Table?
DTMF 1
DTMF 3 DTMF 2
DTMF 4
TABLE 1
TABLE 2
XFER 24
Table 2 is the new starting node
New option in day & night menu
DTMF A menu node used to create menu
selections with pre-defined targets (messages, transfer to specific extension, telephone number or submenu)
AUTO Allows callers to enter a target they
choose to be transferred to
TABLE 1
TABLE 2
AUTO 1
AUTO 2
AUTO 3
AUTO 4
XFER 24
XFER 2
XFER 1
XFER 3