SPEECH AUTO ATTENDANT - Poltys installation... · 2020-01-06 · Auto Attendant appliance connects...
Transcript of SPEECH AUTO ATTENDANT - Poltys installation... · 2020-01-06 · Auto Attendant appliance connects...
SPEECH AUTO ATTENDANT QUICK INSTALLATION GUIDE
Agenda
Chapter 1 - Installing and Licensing Speech Auto Attendant
Chapter 2 - Configuring Speech Auto Attendant
Chapter 3 - Configuring PBX
INSTALLING AND LICENSING
SPEECH AUTO ATTENDANT
Chapter 1
Installation
System Requirements
Panasonic KX-TDE/ NCP/ NS
Operating System – Windows Server 2008, Windows Server 2012
CPU – Intel® Core™ 2 Quad at 2.83 GHz
RAM – 3 GB
HDD – 100 GB free disk space
Installation
Copy the AutoAttendant.exe on the Host PC where it will be installed.
By running the AutoAttendant.exe file you will also install the Poltys SIP
IVR application. All you have to do is to follow the installation wizard.
Licensing
Licensing Speech Auto Attendant
Go to Start | All Programs | Poltys | Poltys IVR menu and choose the Licensing option. The
License window displays.
Click on Copy button in order to copy the Authentication Key into the clipboard.
Licensing
Licensing Speech Auto Attendant (cont’d)
With the purchase of the product from Poltys, an Activation Code is provided to the
Dealer who can use it to activate the license himself or pass it to the end user if the
end-user does the licensing
Go to the Poltys Licensing Portal and validate the license
From any browser go to https://licensing.poltys.com and enter the Activation Code
Enter the Activation Code
Enter Activation Code
Licensing
Licensing Speech Auto Attendant (cont’d)
Enter the Server Authentication Key copied from the Licensing configuration
window
Click on the Get License Button
Licensing
Licensing Speech Auto Attendant (cont’d)
License key is issued
Copy the license key
Licensing
Licensing Speech Auto Attendant (cont’d)
Enter the license received in the Enter New License Key field
Click on the Validate button to validate the license
CONFIGURING SPEECH AUTO
ATTENDANT
Chapter 2
Finding Out Local IP Address
Find out the network IP address of local host computer and write it down for further
reference.
1. Right click on the network icon in the Windows icon tray and select “Open Network and
Sharing Center”
2. Select “Local Area Connection”
3. Click on “Details” button
4. Write down the local IP Address for further reference
Configuring Auto Attendant
1. Double click on the Auto Attendant Config icon on the Windows
desktop.
Speech Auto Attendant supports up to
two languages simultaneously
First language settings
Second language settings
From the server desktop, start the Auto Attendant Config application.
Configuring Auto Attendant
1. Set the call parameters.
4. Click on “Apply” button for changes to take effect.
2. Modify English prompts.
3. Modify French prompts.
Modify the Default Call Parameters (Retry Count and Timeout) if necessary.
Modify Default Languages and the default prompts if necessary.
Configuring Auto Attendant
3. Set the first extension and the number of extensions in
range.
1. Set the PBX IP address and SIP port.
2. Set the local IP address.
5. Click on “Apply” button for changes to take effect.
Speech Auto Attendant connects to Panasonic PBX over a compact range of SIP
extensions.
Configure the first extension and the number of extensions to be used by Auto
Attendant.
4. Set the PBX Type: “NS1000”, “TDE” or “NCP”.
Manually Configure Transfer Extensions
1. Click on “Add” button as many times as needed.
6. Click on “Apply” button for changes to take effect.
2. Fill in “Phone Number” field.
“Digit” is a touchtone
shortcut key that allows
the caller to get quickly
transferred to person/
group
3. Fill in “First Name”, “Last Name” fields.
5. Fill in “Digit” shortcut key if needed.
4. Fill in “Language” field that will be used by Speech Recognition
engine.
Manually add Agents to transfer calls to.
Import Call Transfer Extensions List
1. Click on “Import” button.
Add Agents to transfer calls to by importing from list (CSV file).
4. Click on “Open” button.
2. Select “CSV files” option.
3. Select CSV file.
CSV file format.
Call Transfer List File Format
CSV file header.
1. Fill in the “Phone
Number” to be recognized
2. Fill in the “First Name”
field to be recognized
3. Fill in the “Last Name”
field to be recognized
4. Fill in the “Digit”
shortcut key
5. Fill in the “Language” to
be used by Speech
Recognition
Languages available for
Speech Recognition
engine • English
• French (CA)
• French
• German
• Spanish
• Italian
• English (UK)
CONFIGURING PBX
Chapter 3
Configuring Panasonic IP-PBX
Auto Attendant appliance connects to Panasonic PBX via a compact range of Third party SIP Extensions.
Configure the SIP extensions range to be used with Auto Attendant using Panasonic Maintenance Console.
(1) Install the virtual card for Poltys appliance (Third Party SIP Extensions)
Select “V-SIPEXT32” card on Web-MC. (Setup -> PBX Configuration -> 1.1 Slot ->
Virtual menu)
1. Select V-SIPEXT32
2. Specify the number of cards to be used.
Configuring Panasonic IP-PBX
(2) Select a Registration mode for Poltys appliance (Third Party SIP Extensions)
Select “Manual Mode” on Web-MC.
(Setup -> PBX Configuration -> 1.1 Slot -> Site Property -> Main Tab )
1. Select Manual
Configuring Panasonic IP-PBX
1. Configure a compact range of
SIP extensions.
(3) Configure the extension settings.
“Match the Extension Number and the Password” on Web-MC.
(Setup -> PBX Configuration -> 1.1 Slot -> Port Property of the corresponding V-
SIPEXT32 card )
2. Click on “Apply” button for changes
to take effect.
The Password should
be 1234
Configuring Panasonic IP-PBX
(4) Register the Poltys Appliance to the PBX.
Only connect the Poltys Appliance to the same network with the PBX.
1. Check that the IP address matches the Poltys Appliance one.
THANK YOU!