AUSPL CONFERENCE

FACILITIES MAINTENANCE PRESENTATION

MARCH 28, 2014

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Manager Facilities Repair

and Alteration

Michael Goodwin

Mgr New Space

Management

Michael Long V 02

Capital

Repair and Alteration

Expense

Repair and Alteration Call Center

Landlord

Maintenance

Program Manager

Kim Barnes

Lease Management

Specialist

Danny Addington

Lease Management

Specialist

Brenda Hunter

Lease Management

Specialist

Vacant

Repair and Alteration

Programs

Facilities Maintenance

EMCOR

Facilities Maintenance

ROLES AND RESPONSIBILITIES

Call Center Receives calls from Postmasters and dispatches to responsible

team.

R&A Teams Manage USPS maintenance responsible offices

Landlord Maintenance Team Manage landlord maintenance responsible offices

Majority of interaction between USPS and landlords

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Call Received from

Postmaster

Leased?

Assign to R&A Team

LL

Maint?

LL Maintenance Team

No No

Yes Yes

Facilities Maintenance

Call Routing

Facilities Maintenance

LANDLORD MAINTENANCE TEAM

Manager & Contracting Officer Kim Barnes

3 Lease Management Specialists Danny Addington

Brenda Hunter

Vacant

Domiciled in Denver, CO

EMCOR (CBRE Subcontractor) 1 Supervisor

11 Lease Management Specialists

Domiciled in Phoenix, AZ

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EMCOR CUSTOMER SOLUTIONS CENTER

Sub-contractor under CBRE Real Estate Services

Contract

Replaced USPS in-house contract staff

Centralized staff drives standard operating procedures

and rapid implementation of best practices

Lower cost to USPS

EMCOR provides longer business hours coverage

EMCOR provides flexibility of additional resources

during times of major natural disasters

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Facilities Maintenance

Facilities Maintenance

33,000 problems

completed in 20 months

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Facilities Maintenance

PROGRAM AREAS OF EMPHASIS

Streamlining standard operating procedures to reduce

cycle time

Cleaning up backlog of aging projects

Updating landlord notification letters

Improving internal and external communication

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Facilities Maintenance

REPAIR AND ALTERATION TEAM

Manage owned and USPS responsible leased building repairs

Budgets have been significantly reduced in recent years

Current emphasis on health, safety, security and continuity of operations.

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Facilities Maintenance

NOTE

Maintenance issues for custodial, lawn maintenance, etc.

are handled at the local Post Office level

Contact the Postmaster if you have concerns about

building cleanliness

Contact the Postmaster if you have concerns about

status of building repairs; they are responsible for calling

in facility repairs

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Facilities Maintenance

71 Facilities Relocated in the Past 18 Months

Building Neglect - 29

Natural Disaster – 22

Fire - 10

Drive Through - 5

Weather - 4

Vandalism - 1

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Facilities Maintenance

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Do You Recognize This Building?

Facilities Maintenance

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Facilities Maintenance

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Call forwarded to

LL Maintenance Team

Emergency

?

Standard Procedure

LL in 2

hours?

LL makes repairs

No

Yes Yes

USPS dispatches

emergency response

No

USPS contacts LL for

permanent repair

Emergency Procedures

Facilities Maintenance

Facilities Maintenance

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Facilities Maintenance

Requests of the Landlords

Keep Your Contact Phone Numbers Updated

Keep buildings safe, secure and operationally ready

Hurricane season is approaching

Make certain your insurance coverage is up to date

To ensure you are able to respond to an emergency,

keep a current list of contractors at the ready

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