AuroraAI – towards a human-centric,

proactive societyAleksi Kopponen

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Preliminary study on the Aurora national artificial

intelligence programme

#AuroraAI

• 15.9.2018–28.2.2019

• The purpose of the preliminary study was

to:

1. produce the first trial version of

Aurora

2. prepare a development and

implementation plan for the Aurora

national artificial intelligence

programme for 2019–2023

• Coordination by The Ministry of Finance /

Public Sector ICT; budget of €1 million

VN.FI

Eight key actions for taking Finland towards the age of artificial intelligence: Recommendations by the artificial intelligence working group

1. We will enhance the competitiveness of companies through the use of artificial intelligence

2. We will utilize data in all sectors

3. We will speed up and simplify the adoption of artificial intelligence

4. We will ensure top-level expertise and attract top experts

5. We will make bold decisions and investments

6. We will build the world’s best public services

7. We will establish new cooperation models

8. We will make Finland a trendsetter in the age of artificial intelligence

AI Finland Report 12/2017

In English:

https://www.tekoalyaika.fi/en/report

s/finlands-age-of-artificial-

intelligence/

23.2.2018 Suomidigi.fi 5

Human-centric and proactive society

Better opportunities to take care of your well-being as well as the well-being of your loved ones during different life events.

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Health

Education

Personal

activities

(incl. work)

Political

voice and

governance

Social

connections

and

relationships

Environment

Security and

insecurity

Material

living

standards

Multi-dimensional (360º) well-being

• Stiglitz et al. 2009: Report by the

Commission on the Measurement of

Economic Performance and Social

Progress

• Executive summary >>link

• Stiglitz Comission definition of multi-

dimensional well-being

• how to a) improve GDP within its

current definition, b) measure quality

of life and c) measure sustainability.

• What we measure affects what we

do; and if our measurements are

flawed, decisions may be distorted.

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Well-being is

multi-

dimensional

Your Quality of Life

Your welfare elements

Information About Your Quality of Life

Measured welfare knowledge about you

A Service Provided for You

Well-being information as a part of a service

Service Providers

Welfare information is a prerequisite for quality of service

Welfare Databases

Used by different parties

Health

Education

Personal

activities

including

work

Political

voice and

governance

Social

connections

and

relationships

Environment

A feeling of

security

Material living

standards

Marital

status

Other

information

Health

information

Vehicle

Trade

register

Education

information

Tax

information

Home town

Properties

Mother

tongue

Religion

State

Private

service

provider

Community

Other

Region

Municipality

Organization

Database

Database

Database

Database

Database

Database

Database

Digital

services

Other

services

Manual

services

OmaKanta

Suomi.fi

8

ChildbirthStarting school

Building a family Building a house

Starting daycare

Retiring

Remaining in the labourmarket through life-long

learning

People’s lives are composed of all kinds of life events

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Intelligent ja smart Finland serves people in different life events and stages of life

10.4.2019

Changing jobs without an unemployment period

We care!AuroraAI combines the services

An anchor organization of the service ecosystem

Personalizing services with the help of

DigitalMe

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Intelligent ja smart Finland serves people in different life events and stages of life

10.4.2019An anchor organization

of the service ecosystem

People-oriented service ecosystems create great potential to tackle complex macroeconomic questions.

We care!AuroraAI combines the services

Personalizing services with the help of

DigitalMe

Changing jobs without an unemployment period

VALTIONEUVOSTO.FI11

#AuroraAI’s core concept:

DigitalMe

10.4.2019

Organizations create interface services (APIs) to be controlled by the person themself using one’s own

DigitalMe.

The interface services together constitute a

platform on which user-controlled applications are run based on person’s own

data control.

More personalized and proactive services

empower people to take care of their own well-being in different life

events.

Interface

services DigitalMe pros

1. Respects

human rights

to control

their own data

2. Enables

vibrant and

fair data

economy for

organizations

of all sizes

3. Increases

human's own

ability to take

care of their

own well-

being in

different life

events

VALTIONEUVOSTO.FI12

Products that transformed into platforms between

1990 – 2004 grew their innovation capabilities

500 %. A notable amount of growth was brought

by third party application providers.

10.4.2019

Boudeau, K. 2010. Open Platform Strategies and

Innovation: Granting Access vs. Devolving Control

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Personnel

Time

Number of people retiring between 2020 and 2030:

30 000 people retiring from state administration in the next 10

years

170 000 people retiring from municipal sector in the next 10

years (forecast by Keva)

Chatbots

Machine learning

Virtual reality

Augmented reality

Data analytics

Digitalization of processes

Autonomous decision making

Interaction between smart applications to

benefit people and organizations

(#AuroraAI)

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How artificial intelligence shapes our society

10.4.2019

The ethical basis for intelligent and autonomous applications

Co-management based on data: Workshop series

: ): )

: ): )

: )

Tero Termibotti

Paavo Palvelubotti

Taru Tarvebotti

Timo Tilannebotti

Aila Avustaja

Segmentation of customer information

AuroraAI 1st trial version

Large scale exploitation of AI and

digitalization

Token economy in AuroraAI network

User-centered

identity management

(incl. DigitalMe)

Life events:

Moving away to study

Remaining in the labour market through life-long

learning

Ensuring the wellbeing of children and parents during

and after a divorce

Service chain that creates value for the customer

15

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How organizations change their way of working?

10.4.2019

Future practice: Human-centric and proactive society

1) Shared situational data and understanding of the welfare of people, organization and

society in the chosen life events or business activities

2) Management by information is improved across all organizational levels

3) Actions are developed together as an open ecosystem of actors

Current practice: Efficient administration

1) Power, responsibility and resources are distributed between

different organizations

2) Organizations ensure their own efficiency

3) Customer-orientation is service/organization specific

State agency

Person themself (only the

person knows in which

segment they belong to)

Municipality

3rd sector actor

Ministry

Company

Province

Other actor

State agency

Person themself

Municipality

3rd sector actor

Ministry

Company

Province

Other actor

Segmentation of customer

information

Actions are not based on the

holistic welfare of people,

organizations and society

Common situational data and

understanding are built case-by-

case

Shared understanding is missing

Case: Network of Chatbots for Foreign Start-Up Companies

17

o Co-creation with Finnish

Immigration Services, Tax

Administration and Patent and

Registration Office

o Transforming siloed

administrative services into

human centric services

o Co-created intelligent AI network

to cross siloes

o Fluent human-centered overall

service

AI driven customer service

process will have a huge

impact

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Proposal for implementation of AuroraAI

outlines

Establishment of a preparatory working group to plan and commence the implementation of AuroraAI.

Establishing cooperation with citizens and companies to identify key life events and business activities that should be made more efficient and effective.

Launch of the operational change process for selected life events and business activities.

Supporting the implementation by establishing a change support team and a central AuroraAI response centre. Establishment of a support function for the AuroraAI network under the Population Register Centre.

1

2

3

4

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AuroraAI service model

10.4.2019

We care!Changing jobs without

an unemployment

period!

AuroraAI enables the service ecosystem

Proposal for the government programme:

Bringing Finland into the age of artificial

intelligence in a people-oriented, secure and

ethical manner. (proposal: €100 million).

A contract to support the

financial decisions

Anchor organisation

Finnishgovernment 4) Creating situational pictures of people’s

and businesses’ genuine well-being.

Change support team Legislation and data protection Ethical principles Management Strategic situational data Guidelines for the service ecosystem Coaching

Support for the AuroraAI network (PRC) Service architecture Common services Technological support AuroraAI network accession agreements AuroraAI network situational data User support for interoperability

platform

We make it happen!

1) Identifying key life events and business transactions in cooperation with citizens, companies and the 3rd sector.

Funding 10-20

service

ecosystems

Central AuroraAIresponse centre

The next Government of Finland has a

unique opportunity to bring its nation to

the age of artificial intelligence in a

human-centric, secure and ethical

manner.

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1

#AuroraAI is a new operating model for

platform economy

10.4.2019

1We want to build a proactive society

that also seeks and exploits new

opportunities quickly.2

3The role of #AuroraAI is to accelerate the development of

digital ecosystems serving the needs of citizens and

businesses by enabling smart services to co-operate in

a human-centric and ethical manner.

I want to influence

on my living

environment

Better services

just like I need

them!

Discussion

forums

Need-

based

consepts

Experimen-

tation

Workshops

Co-

creation

In a proactive society, services are

organized around people’s life events

and business events, in co-operation

between different sectors, where public

administration is an active player.

#AuroraAI for Europe Initiatives 2019

1) Establishing a common learning model and global

competence network around international co-operation and

learning on building human-centric societies into the age of AI

2) European wide life event pilot such as free movement of

people and workers

• Cross-border life event for EU citizens where the service paths consist of

services from many different providers in a transnational way

Q1 Q2 Q3 Q4

Front-runner member states’ initiative during Finland’s EU

Presidency: #AuroraAI for Europe

#AuroraAI for Europe Tour:

discussions and workshops based on

Finland’s experiences

(max. 4-5 countries)

Concrete initiatives:

1) Establishing a common learning model and global competence

network around international co-operation and learning on building

human-centric societies into the age of AI

2) European wide life event pilot such as free movement of people and

workers

• Cross-border life event for EU citizens where the service

paths consist of services from many different providers in

a transnational way

Preparatory work:

#AuroraAI for Europe

Tour

Timeline 2019: EU Presidency Term Initiatives

28.2. Implementation

plan for the years

2019-2023

TBC TBC

25.-26.11. High Level

Conference on Data

Economy, Helsinki, Finland

22.10. Digital Government

Conference, Helsinki, Finland

Further informationAleksi Kopponen

Special advisor, Public Sector ICT

Ministry of Finance

Tel. +358 50 592 6457

aleksi.kopponen@vm.fi

Niko Ruostetsaari

Coordinator, Public Sector ICT

Ministry of Finance

Tel. +358 50 359 4094

https://vm.fi/AuroraAI-en